Leadership and Management Styles Impact in Service Industries Report

This report examines leadership and management within the service industry, focusing on a case study of Wa Pila, a multinational hospitality company. It explores various management styles, with an emphasis on democratic leadership, and analyzes how internal factors such as complex business demands, innovation, and employee interest, as well as external factors like technological advancements, financial positions, and multi-generational leadership, influence organizational structure and management practices. The report details how Wa Pila adapts to these factors, particularly the impact of technology, to achieve its goals. It also discusses the characteristics of effective leaders in the hospitality sector, emphasizing the importance of communication, innovation, and adapting to technological changes to enhance customer service and achieve organizational success.

P4 Internal and external factors, which
affects management style and structure
Management style is the important
in business industries, which attracts
people by managing and supporting staff
within organization. Such as Wa Pila's
manager uses management style in order to
make planning and complete the targets.
All company adopts different types of
management style that help to run a
business effectively. Some management
style are defined as:
Autocratic style: Complex
management style bounds workers and
does not share business idea and
suggestions with employees. In this style
superior make decision without employee's
permission and they are accountable for all
decision. The employees are totally depend
on business owner who decide the goals
and allocates responsibility among
employees.
Democratic style: This
management style is opposite of autocratic
style that is used by mostly business
organization to make decision
independently. It help superiors as well as
subordinates to make decision collectively.
The superior shares all needed information
with employees and get suggestion to
implement it. In other words, it invites
staff for open conversation and take
corrective actions.
The Wa Pila is multinational hospitality
industry that adopts Democratic leadership
style that help to achieve decided goals.
Such as manager of Wa Pila find the
problems and discuss with staff who help
to solve the problems within organization.
Additionally, it assure proper
communication between employer and
employee in order to share thoughts.
Hence, by using democratic management
style Wa Pila is complet9ing targets and
growing continuously.
It considers internal and external factors
which influences Wa Pila hotel's
management style and its structure is
described below:
Internal organizational factors: This
means set of elements, which affect the Wa
Pila's democratic management style as if it
defines how an entity can look ahead by
using new technology and skills. These
factors are arises from the organization that
help to accomplish the task and responds
properly by using new technology. The
superior of Wa Pila decides the goals and
make business strategy in order to achieve
objectives. This contains following factors
that affect Wa Pila such as:
Complex business demand and
alignment: A business industry should
focus on typical business demand and
Leadership and management for service

alignment in order to complete targets. In
present time, peoples are more aware about
new product and services in marketplace
so employer are trying to adopt new
technology that help to fill demand and
alignment. It influence the Wa Pila's
democratic management style such as if
any manager get special demand of
customer, what facility they wants then
manager shares with staff and work
collectively for filling demand.
Demonstration of interest: It is one of
the effective way to make the strong
relationship among the staff and the user of
health and social care services. It helps the
staff to understand the needs, habits and
wants of the user so that they can promote
and maximize the right of the user of such
services.
Complex financial and investment
management: It means a planning which
affects Wa Pila's management style for
increasing financial position and
investment by using new technology. Wa
Pila is planning to expand its business at
international level who need to arrange
capital. It can arrange capital by using new
technology that help to expand business in
international level. It influence Wa pila's
democratic management style such as by
introducing new technology customer will
attract and they will obtain more product
and services from Wa Pila that will help to
expand the business and people will invest
more through expanding business in
different places.\
Innovation: It is most affecting
factor which influence Wa Pila's
democratic style such as managers are
planning to introduce innovation that is
robot delivery service that will help to
influence customers. Hence, new
technology is good for Wa Pila that can
help to introduce from new product and
services. Additionally, superior bring new
idea and communicates with employees
that help to get feedback from staff for
implementing idea.
Multicultural and international
workforce: This factor affect democratic
style within Wa Pila such as superior has
decided to add more facility and set this
business in international market by using
new technology. So manager will hire
technical and highly skilled person from
different country in which Wa Pila is going
to enhance business.
External organizational factors: It
means some factors that affects
management style, which is, arises out of
the organization. It is used to accept the
changes with the help of new technology
that help to increases productivity and
profitability. Following external factors,
which affect Wa Pila’s management style,
are described as:
Management diverse talent: The
managers of Wa Pila are highly skilled and
technical person who uses new technology
by adopting democratic management style.
It affect the management style like
manager shares innovation with employees

and suggest them how it can be
implemented in order to increase
productivity.
Mobile and intuitive interface
development: Wa Pila's manager are
highly capable to accept new technology
that help to develop the country. Such as it
provides online services like advance
booking, pay after consuming services
which influence customer, and maintain
customer loyalty.
Digital and innovative disruption: The
innovation or technology influence
existing market and management style
such as Wa Pila is introducing innovation
that is robot delivery, Home stay, one fine
stay and Airbnb services that attract
customer and help to expand business at
larger place.
Characteristics of manager in hospitality
enterprise
The Wa Pila's manager have different
characteristics like:
Facilitating innovation and change:
The manager of Wa Pila are innovator who
always think about bringing new ideas by
using new technology that help to increase
brand image.
Leadership or working with people:
Wa pila's manager guides staff and works
collectively that help to achieve goals of
organization by facing the new technology.
Review of multi-generational leaders and
their characteristics
Multi-generational leader refers
number of leader of all ages that give
preference to investment and shared value
that help to achieve social changes
collectively. In Wa Pila hotel has multi-
generational leaders they works together in
order to accept social change. The
characteristics are defined as:
Proper communication: The leader
of Wa Pila communicates with staff that
help to get different information about
social problems. Moreover, leaders solve
the problems through feedback.
Inspiration or guidance: The leader
of Wa Pila motivates staff to accept the
new technology and guide them how to
complete the task.
Critical views particular changes in
management style
From the above report, it has been
recommended there is changes arrived in
management style that would effect on
hospitality industry. Such as if, Wa Pila is
planning to bring changes in management
style then organization has to face loss
situation because of instability in
management. Wa Pila is using democratic
management style that help to make
business decision effective and with the
concern of all staff that processed to
achieve goals collectively. If democratic
style has been changed because of new
technology then Wa Pila has to spent
money in order to providing training to
existing staff that will help to increase
customer by providing better services.