Developing Leadership and Management: A Tesco Case Study Report

This report provides a comprehensive analysis of leadership and management practices within Tesco, a leading British multinational supermarket retailer. It begins by defining and critically evaluating the roles and responsibilities of leadership and management in a modern business context, emphasizing the importance of leaders influencing employees and managers administering operations to achieve organizational goals. The report then assesses various theoretical approaches to leadership and management, including the Great Man theory, behavioral theory, and situational theory, and their relevance to contemporary organizations. Furthermore, it explores different methods of leadership and management development, focusing on practical implementation and effective evaluation of interventions within the Tesco context. The report highlights the significance of both leadership and management in driving Tesco's success, examining their roles in areas such as team coaching, conflict resolution, envisioning goals, and managing growth. Overall, the report provides a detailed overview of how Tesco develops and utilizes leadership and management strategies to maintain its competitive edge in the retail industry.

Developing Leadership and
Management

Table of Contents
Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
Critically evaluate the definitions, roles and responsibilities of leadership and management in
modern context.......................................................................................................................1
Assess alternative theoretical approaches to leadership and management and their relevance
with contemporary organisation.............................................................................................4
Discuss different methods of leadership and management development and how to implement
and evaluate intervention effectively......................................................................................7
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13

INTRODUCTION
The development of leadership and management will put forward the better outcome of
an organisation by enabling the future. The company need to forge their schedule to gain the
better advantage as from the aggressive market. The agenda of the company will be effectively
implementing within the business as from the efforts of leaders and the managers (Bush, 2019).
The leaders are those that influence the rest employee in order to perform their work with full
competency. On the other hand mangers are those that have performed all the various operation
through which the company as well the employees attain their goals and objectives within the
endorsed period of time. This report is based on the Tesco that is the British multinational
supermarket retailers of merchandiser and groceries. It is the retailing company that is
established in 1919 and founded by Jack Cohen and having headquartered in Welwyn garden
City Hertfordshire, London, England, and UK. This report includes the definitions and role and
responsibilities of leadership and management, theoretical approaches of leadership and
management, comparison of contemporary leaders, specific methods to develop leaders and
managers.
MAIN BODY
Critically evaluate the definitions, roles and responsibilities of leadership and management in
modern context
Leadership is about to getting collect the large number of people and get believe in them
to work for their vision or the company vision as well. While the management is all about to
administrating and ensures that company could accomplish their goals on daily basis.
Leadership is an art and culture to motivate and emphasis the working behaviour of an employee
by which they could achieve their objective in timely manner (Grimard, 2018). There are some
of the people in the group or in every team that lead the team by guiding them to get the higher
benefits in their life or to accomplish the particular task within the precise period of time.
Leadership is the quality that attracts others and they start following them in order to be like the
leaders. It is the skills that other people want to follow and be work as per their given direction.
Leaders have a lot of people that follows them whereas managers are those for whom the other
people work for and they get paid in return of their work. Leaders are those that create the vision
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on the other hand managers set the deadline for the employees and then induce different
operations in order to perform the task and the activity in effective and efficient manner.
As per the famous author Kotter, he states that management is the process that is creates to
process the particular task while leadership is to change and create the vision for the others that
impart more easiness within the business. The skills of the management will be used to plan,
ordinate, build, control, direct, implement the different system to complete the task in a
systematic manner (Karagianni, 2018). While the skills of the leadership will be used to maintain
the focus on the different changes that develops the potential by implementing the different
direction to all by assigning the articulate path by which they could achieve the target with more
compassion. They try to motivate and builds a lot of confidence in the employee that imparts
believe that they could done anything what they want to do. Leadership is the process through
which the large amount of people will get influenced and achieve their goal that itself build a lot
of confidence that an individual is able to attain higher success and more growth in their life.
Management is the process through which the different operation and functions of the company
will be implemented in effectual style. They always ensures that the daily functions will be
accomplished and with that the skills, knowledge and experienced of an individual get increased.
Both leadership and the management play the vital role in the success of the Tesco as they are
the leading retailing company in UK and that all is because of the better contribution of the
leaders and the managers (Lawrence, 2018). Leaders could lead the team while manager
manages the different factors that improvised the performance of the company. There are
different roles and responsibilities of leadership and the management in the modern context and
it is as explained below as:
The different roles and responsibilities of leader within the Tesco:
 Couch team members: The efficient leader of the team will couch and guide the other
employee of the Tesco on attaining the goals and helps to developing the skills and
knowledge that furthermore gets better result. It involves the development of the
performance by expecting the work ethic and also collects the feedback after
demonstrating the complete working abilities (Sousa, 2019).
 Develop the strength of team and improve the weak areas: It is also be the
responsibilities of the leader to get identify and analyse the strength and the weaknesses
of each and every employee. After knowing the strength provides the adequate help to
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them to measure more success. After getting about the weakness they try to solve and
fulfil the loopholes and then provide accurate support to convert that into the
opportunities.
 Identify and evaluate the team goal and progress: In order to gain the higher success it
is mandatory to know about the strength of the people and induces the importance of
success and development (Hawkins, 2018). Always try that Tesco didn’t have any
miscommunication that prevents to analyse the strength. It provides the clear knowledge
and better understanding in the employee that help to gain better and sufficient advantage
in future.
 Resolve the conflicts: There are different team in Tesco that individually performs their
functions by their own. Thus it is so natural that there are different personalities that are
working in the team but they all having different approach to attain their goals. In this the
leader will prevent the team from all the conflicts and implement different rules that must
be followed by all. As like provide equal opportunities to all to address their feeling in
front of all and then an effective outcome will be produced.
The different roles and responsibilities of manager within the Tesco:
 Envisioning goals: It is the role of the manager by which they could provide the
direction to all and mapping out the mission and vision of the Tesco. That furthermore
helps the company to achieve its long term goals in effective manner (Ritter, 2018).
 Managing the growth: It is the major role and responsibilities of the manger to ensure
the long term survival of the company by measuring and analysing the growth as it
depends on both internal and external factors. In this internal factor includes the selection
of better technology, hiring and selection of skilled and knowledgeable candidates.
Whereas the external factors are as the policies of the government, economic and social
factors.
 Innovation: It is the role of the manager or Tesco in which they induces the creative and
unique technologies within the company by which there production and manufacturing
time will be reduced. It relates to the generation of the new ideas in order to cultivate the
better and safe environment.
 Improving and balancing the efficiency: It is the responsibilities through which the
effectiveness of the firm will get developed that helps the Tesco to measure the
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continuous success for the longer period of time. In this the manager will ensures that
there is the better utilisation of all the resources and with that the working ability of the
company will get improvised (Holt, 2018).
Thus with the help of the different roles and responsibilities of the management and the
leadership will helps to attain the set target of the company with a lot of efficiency and
effectiveness.
Assess alternative theoretical approaches to leadership and management and their relevance with
contemporary organisation
There are different theoretical approaches of the leadership and the management of Tesco
that are as explained below as:
The great man theory: It is the theory of the leadership that act as heroic for an
individual. There is a special quality in an individual that is the combination of the all skills,
knowledge, experience, abilities, working behaviour, attitude and many other factors. That all
collectively forms a leader as a person who has the quality to get influenced other but they
themselves also perform their work with more adequacy (Jia, 2018). It is the different eminence
that distinguishes the leader from the other people. This theory also states that leader are born not
created it is the quality that remains as from the birth and can’t be created nor be generated. The
Tesco also gain the higher success and one of the most leading company in the UK that is
because they have some of the individuals that motivates other as well. It is also known as the
trait theory in which the great man is the one that has all the different set of personalities. There
is some of the different trait of personality that includes the reliability, initiative, sociability,
confidence, self-motivation, conscientiousness, extroversion and many others too. The behaviour
and working style of the entire individual differentiate the different person. Thus anyone could
be the manager by doing and achieving best of them but no one will turn as the leader.
Behavioural theory: It is the theory that defines that each and every individual has
different kind of behaviours and they get influenced and motivated as per their personal
behaviour. Thus the leader must behave differently in the company and try to lead or guide the
individual as per their nature and working behaviour (Kaushal, 2020). There are two kinds of
persons one is introvert and the other one is extrovert thus it reflects the attitude and the nature of
the employees. There are different kinds of leaders as well and there are different styles that are
performed by the leaders. Autocratic leadership is the style in which the leaders act as the
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dictator and they didn’t consult with the team and make the decision as per their own behaviour.
Democratic leadership is the style in which the leader becomes more participative as they come
up with the shared feeling (Field, 2019). Laissez-faire leadership is the style of the leader in
which the leader might allow the other people to do what they want. In this leader didn’t make
their interference in between the employees and allow all to present their own views that impart
more motivation in the employees.
Situation theory: It is the theory that has the most effective impact on the employees as
in this the leaders and the manager chooses different approaches as per the different situation that
is exerted in the Tesco on random basis. The behaviour of the employee will be changes and
varied as according to the different conditions that depends on both personal and professional
levels. Thus in this the leader will try to know the attitude and nature first and them implies the
changes and get influence them. There are different situation that changes the mindset of the
employees and it might has the positive and the negative impact on the working behaviour of
them (Boak, 2019). Thus in this the leaders has the better opportunities and they furthermore
strengthen the individual personalities by which they gave their best and that shown in the higher
success that are gained by the company.
Thus in Tesco there are different operations that must get handles and manages by the
leaders and the managers and as from the help of this approaches. Thus it the recent scenario
situational theory will be used by the leaders and manages of Tesco to get resolved the different
negative consequences. In this more clarity will be induces by which everyone is more sorted
while performing their individual task and activities.
The comparison between the three different leaders that makes them distinctly successful
and it is defined below as:
BASIS Bill and Melinda gates Satya Nadella Greta Thunberg
Personality They both combine manage the
private foundation that is based
on the Seattle, Washington that
was established in year 2000. It
is the foundation that is
managed by three leaders Bill
and Melinda gates and Warren
Buffett.
Satya Narayana Nadella is an
American business executive
as he is the CEO of Microsoft
and vice president of
Microsoft’s cloud (Hallinger,
2018).
Greta Tintin Eleonora
Ernman Thunberg is an
environmental activist who is
from Sweden and she
promoting the View that
humanity will face the
climatic crises.
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Work The primary goals of their
foundation are to develop and
enhance the healthcare and
reduce the poverty from all
across the world. They prevent
and expend the educational
opportunities for the children to
access the knowledge about the
information technology.
He worked as the senior vice-
president of research and
development in the online
services department and also
works as the vice-president of
the business division of
Microsoft.
As from the past two years
she fought with her parents to
reduce the carbon footprint in
order to reduce the overall
impact in the environment as
from becoming the vegan,
giving up from the up-flying
and up cycling. She warned
her family and the school that
they all steal her future from
her by polluting the
environment.
Behaviour They have the strong believe in
that all the life in the world is
very important and they have
equal right to live as they want.
Thus they focused to improvise
the life of the poor people that
live in India and provide the
support by making an
investment on them in order to
provide the better future to
them (Harrison, 2018).
He has the strong believe in
the positive leadership and he
uses the empathy and the
growth mindset that are
shatterproof by the actions. He
is the very good and sharp
leader as he has the ability to
develop more clarity, more
power, highly motivated in
every kind of situation.
She is diagnosed from the
syndrome named as
Asperger, selective mutism
and the obsessive-compulsive
order. Due to this she only
speaks whenever there is any
kind of necessity otherwise
she always remains calm and
composed.
Abilities They both has the positive
attitude of working while their
foundation is formerly known
as William H. Gates foundation
and provides the employment
to the 1489 number of
employee and provide the
better suitability to all the other
people.
He has more passion and
enthusiasm that helps to
perusing his leadership
qualities. He said that leaders
create the positive energy and
quote that I am great and my
team is great while everybody
around us will sucks.
She was born in 3 January
2003 in Stockholm., Sweden
and as in year 2019 she did
strike from the school for the
climate.
Working
culture
They work on global level and
recognised the life of the local
people of some of the particular
communities in order to
improve the lives of them. They
He believes that every
employee must know about
the depth sense of their work
by which they has the purpose
to get spend their valuable
She works to promote the
effectiveness of the
environment and its impact
on the lives of all the people.
She get interact with the large
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conduct the different program
to get connect more and more
with the large number of
peoples.
time and experience. The well
changed in efforts inspires the
employee to reach out to the
best outcome.
number of people that has the
authority to make a change in
large manner.
Discuss different methods of leadership and management development and how to implement
and evaluate intervention effectively
The three of the leaders as like the Bill and Melinda gates, Satya Nadella and Greta
Thunberg they all have gain the higher success in their life and with the motive as well in which
they perform all of their work. Bill and Melinda gates were making their contribution in order to
develop more and more sales by which they could improvise the live of the local people that
belongs from the different community. Satya Nadella is the one that works with more positive
approach and also motivate other employees as well by which they could recognise what they are
working. Whereas, Greta Thunberg is the one that works to safe and secure the environment as it
is the most basic and vital part of every living being (Smylie, 2018). She worked to protect the
environment from the different kind of pollution that generated in the market on a larger scale.
The critical skills and the behaviour of a successful leader is that they excellent
communication skills that include the reading and the listening as it impart the better
understanding. The good leader has more clear thoughts and coherent nature that attract the huge
amount of people as it brings more awareness within the team. They are more honest and
integrate with the better approach and try to make the effective communication with the other
employees. The build the strong relationship in which everyone connects with the other people
with more compassion and brings the motivation level in them.
There are different methods of leadership and management development that must be
implementing and evaluate with more effectiveness that are as defined below as:
 Having a clear vision: It is the prospect through which leader has the more clear and
bright vision by which they could help other to gain the higher relevant outcome from
their working behaviour. It is the most relevant approach of the leaders in which they
works with the most magnificent approach by which they could provide the adequate
path to all the employee to measure the success and expansion in timely manner.
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 Being more passionate: It is the area in which the leaders are more passionate and
compassion about the different task and the activities that are performed within the
company in order to modify the working behaviour of the employees of Tesco. As with
this aspect the leaders has the depth knowledge of all the areas and operations that are
performed within the company. It imparts the better knowledge and more believe within
the employees and it offhand the performance of them (Dhir, 2018).
There are different methods as well to develop the leadership and the management that are as
defined as:
 360 degree feedback: It is the approach to develop the skills as from this the leaders and
the managers collects the feedback from the other employee. As per that implies the
changes as per the need and requirement of the employees and then implement the
different changes in their own working style. It is the best approach as the feedback is
collected from all the supervisors, higher authority, colleagues, other staff, managers etc.
Thus in this the better information will be collected to and varied change will be executed
by the managers and the leaders in their own working behaviour.
 Executive couching: It is an approach through which the couching or the guidance will
be provided to the leaders or the managers as from their executor officers. The higher
level authority has more knowledge and experience as they share the better part of their
life by managing and controlling the different relations. Thus it is the method in which
the senior staff will provide the adequate guidance to all the employees to perform their
work and get influenced other with more value (Smith, 2019).
 Self-directing learning: It is a method through which the leader and the manager will get
emphasis their learning by implementing the different changes by their own. In this they
could learn different factors as from their own basis that is as to done different practices
by applying various frameworks. With the help of they could develop more knowledge
and better understanding and in this they themselves overlooks every situation. It is the
best method because in this the learner could learn from their implied functions and it
keeps with them for the long life.
There are more other areas as well as like make and develop concrete plans and
strategies, ensures that everything is not revolve around you it is about the contribution of all,
stay calm and positive, improve the communication skills to connect in even much effective
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manner, admit the weaknesses and grabs the opportunities to gain the higher success in the life
that is more favourable for the employee and the Tesco.
There are some different skills and behaviour of a leader and a manager that are as
defined below as:
 Building trust: The leader and manager must have built the trust and believe from their
actions. It has been done with simultaneously as parallel to their work and it is the only
thing that they get earn from the society. They have been more committed towards their
work and with that try to get more involve with the large number of people.
 Being grounded in ethics and integrity: The leaders as well as manager have become
more successful due to the calm and composed behaviour of with that they have more
indulge with their work that helps to gain the consistency.
 Inspire the surrounds: The manger and leader must have more focused and have that
charming and charismatic personality by which there are a lot of people that get follow
them and have a blind belief.
The development of leadership and management have some interventions that helps to
improvised the performance while enhancing the effectiveness and some of that are as defined
below as:
 Mentoring and couching: The management and leadership is the quality through which
the leader and the manager will get be a mentor of other and support as well as help
other to get easy result in their life by putting a collective effort.
 Action learning: The leader will always get influence the working ability in order to
judge the behaviour of the employee and as per that provide appropriate learning. On the
other hand the manager is the one that has provide the appropriate outcome while
managing the different actions that must have performed within the company in order to
generate and develop more sales and better productivity.
 Accountability succession planning: It is the plan that is developed by the leader and
the manager through which they have made the success in the personal and the
professional life. The plan helps to make the adequate path as from that it is easier to get
achieve higher heights.
These interventions has been implemented by analysing the overall situation and as per that
making the effective communication that helps to bring the positive within the surround and thus
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the integrated approach will get used to solve the different redundancy. It has been implemented
on the basis of not to provide the training it is to get make the development that helps to make
effective change with more sufficiency. It has been measured by finding the performance that
has been developed and raised as per the time passes or by measuring the succession planning
that helps to make effective success and growth in the life.
CONCLUSION
It has been concluded from the above report that there are different roles and
responsibilities of the leadership and the management that has the integrated form by which any
company could gain the highest success and growth in the competitive market. There are
different theoretical approach of leadership and management with the company and in this the
leaders of Tesco mainly uses the situational theory and provide the solution as per the different
situation and requirement. Furthermore there is the different between the Bill and Melinda gates,
Satya Nadella and Greta Thunberg that are the most leading leader of the world. In addition to
this there are different methods of leadership and management development in order to
implement and evaluate intervention efficiently.
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