Leadership and Management Concepts: Analysis of Tata Steel Group Ltd.

This report provides a comprehensive analysis of leadership and management concepts, focusing on the Tata Steel Group Ltd. It begins by differentiating between the roles and characteristics of leaders and managers, highlighting their responsibilities and approaches within an organizational conte...Read More

LEADERSHIP AND
MANAGEMENT CONCEPTS

Table of Contents
INTRODUCTION...........................................................................................................................3
LO1..................................................................................................................................................3
P1 Role and characteristics of a manager different from that of leader.................................3
LO2..................................................................................................................................................5
P2 Role of leader and function of manager in various organizational situation....................5
P3 Theories and models of leadership - ................................................................................6
LO3..................................................................................................................................................7
P4 Roles of mangers and leaders on the applicability of operation management..................7
P5 Value and importance of operation management in achievement of business objective..8
LO4..................................................................................................................................................9
P6 Factors within business environment affecting operation management and decision making
by leaders and managers.........................................................................................................9
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................12

INTRODUCTION
Leadership is art of motivating group of people to perform for achievement of common
goal. The concept of leadership in management is to direct workers and colleges with strategy to
fulfil the need of company. Organization and co ordination of its activities to attain business
objective is purpose of management. Tata Steel Group Ltd. a steel making company headquarter
London. Corus group was formed by merging of Koninklijke Hoogovens along with British Steel
in 1999. The report will address different roles and characters of leader as well as manager. Also
role of leader and function of manager will be addressed in different situational context along
with assessing of situational, system and contingency leadership theories. Further, approaches of
operation management along with role of managers and leaders will be assessed along with
importance of operation management to achieve business objective. Finally, factors with
business environment affecting decision making and operation management by managers and
leaders will be explained.
LO1
P1 Role and characteristics of a manager different from that of leader.
According to Mahadevan, 2015 leadership is the ability to evaluate and forecast long
term plans and policies and influencing the followers towards achievement of desired strategy.
According to Reid and Sanders, 2015 leader is inspiration and director of an action. The
individual is person in group possesses combination of personality and skills for people to follow
his leads.
According to Hitt, Carnes and Xu, 2016 manager is a person charge of certain group of
tasks or department of company. Manager generally has people who report him (Heizer, Render
and Munson, 2017).
According to Encarta manager is an individual responsible for directing and controlling
work and staff of business or even a department within.
Basis Leader Manager
Meaning A person responsible to
influence his subordinate to
achieve specific goal in
A person responsible to
manage organization and also
takes care of planing,

context of Corous (Heizer,
Render and Munson, 2017).
directing, coordination and
control in context of Corous.
People People willingly follow the
leader.
People have to perform task
for the manager.
Approach Leader is responsible to set
directions.
Manager is responsible for
planing details.
Focus Leader focuses on people. Manager focuses on process
and procedures.
Change Leaders are responsible to
promote change.
Managers are responsible to
react on change.
People Leader aligns people. Manager organize people.
Aim Leader aim for growth and
development.
Manager aim for attainment of
required results.
Similarities and differences between modern leader and manager -
Manager and leader both work with people under them and both are responsible in
creating foundation of the organization and functional structure, both manager and leader
influence the work structure and environment. Both the managers and Leaders in Chorous are
concerned about the achievement of the final goal and Manager and Leaders both are responsible
in allocating the resource in such a way that they can be maximum utilized by the management
(Reid and Sanders, 2015).
Whereas in some case the managers and leaders are apart from each other like leaders are
responsible in creation of vision and managers are responsible in creating goals. Leaders in the
organization act as change agents whereas managers stick to their work and structure to bring
betterment and advancement to it (Reid and Sanders, 2015). Noted at time the leaders tend to be
unique they develop the system and task according to their personality whereas managers adopt
the behaviour and working techniques of others and follow a decorum in the achievement if the
tasks thus based on this behaviour it can be said that leaders are responsible for taking risks so as

to try new things as they know that the risks leads an individual a step closer to success whereas
managers tend to work on optimum risk as they consider several control measures at the time of
a task. The most important task of leader in Chorous is to built relationship as they are linked
with the stakeholder in the organization and are accountable to build trust amongst them whereas
the managers focuses on the structures for the achievement of the goal, they set the system in the
right place to attain desired outcomes and tend to work with individual with their goals and
objectives (Mahadevan, 2015).
LO2
P2 Role of leader and function of manager in various organizational situation.
As the Courus is facing challenge of losing the deal due to the incompetent quality of the
containers required by the Royal Navy they imported several machines and new technology to
upgrade the systems so as to stay competitive if any further to achieve any such contract in future
As the Courus is facing challenge of losing the deal due to the incompetent quality of the
containers required by the Royal Navy they imported several machines and new technology to
upgrade the systems so as to stay competitive if any further to achieve any such contract in future
Poor quality production
Improvement in machinery and processes -
After the decline of the contract proposal the Corus for the Royal Navy contract the
Courus recognized the need of product development as they felt that they lack the requirement of
the steel plates required in the production of the vessels. Their machines are not turned out to be
that productive so as to withdraw the required quality of vessels to serve the Navy. They then
initiate the plan to upgrade the machinery and upgraded the steel quality up to a mark so that the
requirement of the Royal Navy can be fulfilled (Qin, Nembhard and Barnes II, 2015). This
process involved the learning sessions and several practices of task to operate the type of newly
installed machinery. The leader in case planed several training and development programme for
the employees to learn the functionality of the machinery so that they can work properly and
result in achievement of competitive pricing, the manager is responsible to allocate the budget
and several training support for the development of the programme.
Operational changes
The Corus must in order to attain the objective to attain the contract of Royal Navy
contract must upgrade the functionality of the product testing in the processes. The factors

creating pitfalls in the process are evaluated by the manager that are the inefficiency of the
transportation process, unorganized inventory management, the motion of the products at various
channels, the leader is responsible to overcome the flaws such as the elimination of the un
necessary waiting time, the corus must stop the over production of the products a time when not
required in the market and the elimination of the defects (Mahadevan, 2015 ). The manager
appoints several individual in order to overcome these types of flaws and the leader is
responsible to train them to adopt the process that they need to overcome to achieve their
objected (Kato and et.al., 2015).
Implementation of new machinery – The Courus after losing the contract upgraded the
machinery and procedure in order to develop the quality of the steel that need to match the
requirement of the containers required by the Royal Navy by making it more thick and strong.
Implementation of Kaizen – The team is brought into effectiveness by the putting
implementation of Kaizen programme that lead to the continuous development of the team
dealing with the old techniques and machinery (Hitt, Carnes and Xu, 2016). The leader in this
case used the technique to improve the quality of the team to maintain the interest of
Government, Royal Navy, Customers as well as the Lloyd register of shipping. The results of
this practice include in generating competitive pricing, helped in minimization of waste resulting
in unnecessary flow of funds and reduced the cost of overall program, the Corus will be able to
meet the requirement of the customers for any development and modification if required thus
widening the customer's offerings and developed it's best practices (Hitt, Carnes and Xu, 2016).
P3 Theories and models of leadership -
Corus to achieve Royal Navy contract must practice several approaches to attain their
desired objective -
Situational leadership – Situational leadership in Corus is applicable when leader or
manager of the organization have to modify patterns to sustain the development level of the
followers he is trying to influence. As the contract of Corus is rejected due to unsatisfactory of
the required quality for the production of vessels. The leaders of the Corus are responsible to
mould the current practices of the employees for the betterment of the practices by improving the
quality of work for the production team as they are facing quality issues for the attainment of
contract compared to that of the current policies and practices. The leadership policy at time
focuses on dealing with the current factor that to increase the product quality and the current

team is closely monitored for the process but somehow fail to attain the contract for T45
destroyer vessel (Knoppen and et.al., 2015).
System leadership – This type of leadership in Corus enables the leaders in the
organization to generate conditions where people at all levels can work productively. It uses
principles of human behaviour to produce models of organizational strategy, good leadership,
system design and social processes. After the failure of tender the Courus developed several
platform of different departments to rectify the pitfall and need to effective inputs for the
betterment of the process in achievement of the goals. They installed plants that will effectively
have employees so as to ensure that the container is being made on the standard desired at each
and every step. The production department is focused the most as they were to improve the
quality of the steel plate required for the production of the Royal Navy T45 Destroyer Vessel and
win the contract next term (Jabbour and de Sousa Jabbour, 2016).
Contingency theory – This type of leadership in Corus states that the effectiveness of a
leader changes upon how his or her leadership styles matches to the situation. The failure of the
contract will lead to effectiveness in the processes and the manpower efficiency thus will lead to
the change of the leadership style. As the firm need to increase the efficiency in the machinery
and process the team will effectively focus in the attainment of the contract. They must use the
skills and knowledge of all the employees in the organization to the fullest resulting in
minimising the over production, eliminating defects, reduce waiting time, etc and thus resulted in
effective work conditions and learning and gained the contract of T45 vessel destroyer (Guha
and Kumar, 2018).
LO3
P4 Roles of mangers and leaders on the applicability of operation management.
Just on time:
Corus company is using just in time approach to increase its efficiency and to save
money from controlling inventory expenses. This explains that all the activities related to
production are done with their need i.e., ordering and receiving materials during production or
manufacturing along with delivering and producing goods and services exactly at required time.
These approach is helpful in reducing waste and in developing quality of products and also helps
to reduce space and material movement (Kato and et.al., 2015). With these approach leaders
analyse the use of money and the problems arises due to operational management and also

identify and apply changes to manage issues arrived. While managers gives training to the
workers so that they can understand and adjust with the changes.
Total Quality Management:
Corus company is also using total quality management to meet the expectations of the
customers. This involves analysis of issues from the manufacturing to increase quality of the
products and to improve performance of the employees which is done by giving right trainings to
the employees which helps to ensure and to develop customer experience in the company. This
approach helps leaders to identify issues related to manufacture and impacts on their decision
making as they have to monitor issues continuously on the manufacturing whereas managers
frames the different plans to overcome the issues and also implement decisions towards
improving quality of the goods and services (Qin, Nembhard and Barnes II, 2015).
Continuous improvement:
Corus is using continuous improvement for reducing waste and to succeed in new start up
identify errors with analysing opportunities towards efficient and smooth working which
increases productivity and this approach is also helpful in improving quality of the goods and
services. This approaches works on small regular improvements in the quality of the products
and in the ongoing processes and functions of the business. Continuous improvement approach
allow leaders to give continuous supervision to employees in production process whereas allow
managers to design plans for further improvements (Knoppen and et.al., 2015).
P5 Value and importance of operation management in achievement of business objective.
Operation management involves the management of all operational activities of
manufacturing company. It includes planning, organising, staffing, managing, supervising and
controlling the activities of production department of the company Corus. The main motive of
the operation manager is to ensures the effective utilisation of inputs and to ensures to gain
targeted outputs (Jabbour and de Sousa Jabbour, 2016).
Through operation management Corus the manufacturing company in UK can be able to
achieve its objective effectively and efficiently. Following are some of the importance of
effective operation management which enables the company to achieve its objectives:-
Enhance the product quality:
Its is ensured by the operation management that the quality of the manufactured products
must be enhanced. As the quality of products includes the reliability and durability of the

product. The product must be durable as the customer prefer durable products on priority basis.
By manufacturing the quality products the company Corus can achieve its objectives of getting
preference by the customers among the competitor's products (Guha and Kumar, 2018).
Satisfaction of customer:
Customers' satisfaction ensures the stability and goodwill enhancement of the company.
By ensuring the customers satisfaction from its products and services the company Corus can
raise its sales and annual turnover. The key to satisfy the customers is that the company must
provide or manufactures those kind of goods which is highly demanded by the customers, at the
same time meets the requirements of the customers (Shalley and Gilson, 2017).
Increase in Revenue:
When company Corus, achieve the objectives of enhancing the product quality and
customers' satisfaction successfully, then it will raise the reputation of the company in the
market, which will impose the positive impact on the company within its competitor industry. As
a result the market share of the company gets the hike and more consumers get attracted towards
the products of the company, which will lead the company to increase its revenue and also
ensures the continuous growth of the company (Joglekar, Davies and Anderson, 2016).
Waste Reduction:
This is the main objective of operation management to reduce the waste in production
activities. By eliminating the wastes in manufacturing process will leads the company Corus to
achieve its objective of cost reduction and further can attain the objective of increase in profit
margin.
LO4
P6 Factors within business environment affecting operation management and decision making by
leaders and managers.
Several factors through which the operation's management will get affected and that will
impact on decision management. These include business ethics, culture, corporate social
responsibility within the organisation
Business Ethics
Ethics in managing operations is backbone as it ensure that the operational functions is
not affecting the society or consumer or not. All the operations functions are governed by the
operations' ethics. The operations of the organisations can get affected with the new technologies

as well as defective services. Unethical behaviours will result to unsuccessful business (Qin and
Nembhard, 2015). The duty of the operations' manager is to purview the ethics in all functions of
the business like accounting, sales, production as well as marketing. Poor operation management
will lead to reduced cost and quality and poor decision making among the managers as well as
leaders. The company adapted code of conduct to articulate values of trusteeship, respect for
individual credibility and excellence.
Culture
Diversity of the culture will negatively impact the working environment as well as the
operations at the workplace. Cultural diversity can create conflicts like tensions at the workplace
and then managers will be unable to manager the productivity (Hitt, Carnes and Xu, 2016).
Planning in the diverse environment is very difficult. The Corus focuses on establishing culture
of learn and grow to develop skills and competencies by imparting technical training.
CSR
Corporate social responsibilities impact on operation management of the company, as if
entity has to perform the operations by considering the social and environmental benefits then
firm will have to make changes in its operational process which might increase cost of the firm.
Furthermore, it will help in improving quality of operations and producing high quality products
to meet needs of consumers (Qin and Nembhard, 2015). Tata is associated with several CSR
activities such as Aarogya ensuring health of people, Vidyadhanam ensuring quality education,
Kaushalya focusing on employability and skilling, vasundhara to conserve environment from
further harm, amrutdhara to provide fresh drinking water, Aadhaar ensuring affrimative action
and seva for volunteering society work.
CONCLUSION
Above study can be summarized as operation management is important part of business
unit, enterprises have to ensure that they improve their operational process to meet organizational
goal. Leaders and managers both are responsible person for the growth of company, leaders
develop relationship with employees and managers train them so that all the skilled person
become able to perform their duties and ensure their position in organization. Situational
leadership is beneficial in dealing with each situation effectively, leaders have to understand
complexity and have to make their decisions or have behave accordingly. Total quality
management and just in time approaches are helpful in minimizing operational mistakes and

improve the overall process of operations so that enterprise can serve quality products to
consumers at affordable rates. Operation management is very important for raising productivity
of the firm and gaining competitive advantage in the market. Culture, CSR are essential factors
that influence operational efficiency. By creating healthy workplace culture company can
improve communication with staff and can raise their working efficiency.

REFERENCES
Books and Journals