Leadership and Management Concepts: HNC/HND Business Assignment Report

This report delves into the core concepts of leadership and management, examining the distinct roles and characteristics of leaders and managers, and contrasting their functions within an organizational context. It explores the roles of leaders and managers in various scenarios, including labor t...Read More

Leadership and
management concepts

Table of Contents
INTRODUCTION...........................................................................................................................3
LO 1.................................................................................................................................................3
P1.Roles and characteristics of leaders and managers................................................................3
LO 2.................................................................................................................................................6
P2 . Role of leaders and managers in different situations...........................................................6
LO3..................................................................................................................................................7
P3 Theories and models of approach..........................................................................................7
CONCLUSION-.........................................................................................................................9
References......................................................................................................................................10

INTRODUCTION
Leadership is all about getting people running in the group according the common
objective. Leadership is an art and science both where a leader leads some group of people
towards the objective to achieve the objective with efficiency and effectiveness. In leadership
leaders is the person who guide and leads the group from the front. Leadership management is
about leading team and managing groups. South Bank is an entertainment and commercial
district in central London. South bank center is established and situated in London, England.
South bank center is artistic venue in London. South bank center attracted 4,451,935 visitors
during 2018. Over 3,000 paid performances of dance, literature and music are staged at South
bank center every year. They also did over 2000 charity programmers in and around art venues.
LO 1
P1.Roles and characteristics of leaders and managers.
Leaders are the person who are the one who leads whole team from the front has the skills to
motivate team and which encourages team members which pushes them to cross the limits and
work hard and also leads them to achieve goals, target and objectives. On the other hand
Managers are the person who manages all the disputes inside the organizations and who are the
administrator. Manager also assign the subordinates task. Managerial decisions which are
authorized by the authorities to undertake the managerial decisions to achieve the organizational
goals.
As per the roles, the Leadership is needed at all level and it should be in the in individuals.
Leadership is quality which is the requirement for any individual to be the leader to lead the
team. A manager can also be the leaders but only when managers have the leadership traits.
Leader is the head of the department and leader must lead from the front and so leaders must
have the good communication skills because leaders has to address the team for the positioning
of the organization. They have the right to take decisions to achieve the organizational objective.
A good leader must be in the team as like the friend here the employees will feel confident to
speak their fears and problems . Leader is the person who are responsible to manage the conflicts
between the team member. Leader also give the employees proper support going out of the
way(Santora and Bozer 2016). On the other hand Managers played the vital role in the success of
an organization. Managers are link between the employees and with the upper level. Managers
helps in managing the policies which are comes in existence by the top-level management. They

help in motivating the other employees in the organization and also provide support to the
subordinate if they are in need to complete the task. Training new employees, hiring new people
are done by managers.
Next on basis of Features, Leaders are always recognized by their individual qualities. Leaders
do not follow, and they learn from the great leaders and take examples of them. People who like
the style and appreciate the vision of the individual make him leader. Leaders can influence
people or team to do their work effectively and efficiently. Leaders have different approach and
different sight towards any problem(Hawkins and Edwards 2015). With respects to that
Managers are those individual who work with ease and perfection. Managers are more intense
and more organized when it comes to working of the manager. Managers are also known for
their knowledge and skills. Managers are experienced person who run the organization with there
experience which gives an advantage to guide their subordinates. Managers are always
dedicated to their tasks and their main objective is to make the work completed in the given
period.
Characteristics is considered to be major parts among the leader and manager as If any individual
want to be a leader then there are some characteristics of leaders. A good leader must be honest,
kind and sincere towards his or her work and team. A good leader does not care about the
opinions. Leaders beliefs in team. A good leader should know how to control his feelings. They
should also know the value of time management and also should have some personal goals to
achieve. O the other hand To be successful manager there are specific criteria. A manager is a
person who gives directions and make plans for the subordinates and for the organization as well.
Managers always aims towards the objective of organization. A manager should appreciate their
employees and also helps them to be more efficient with work.
Different function of management.
There are existence of four function of management which have the expansionism over all
industries in order to have development of aim and objectives of company in more significant
way to have development of idea. There is inclusion of function such as the planning, organizing,
leading and controlling to have the development of process in significant way.
Planning is considered to be basic function which have proper level of dealing with future
course of action & deciding in advance the most appropriate course of actions for achievement of
per-determined goals.

Organizing is the fluctuation of having proper management in order to have bringing physical,
financial and human resources and developing productive relationship. In order to have the
proper level of organizing proper level of determination over the human and non-human
resources towards development of organization culture development.
Directing is the part of managerial functions which have developmental of methods in order to
have the defectives' achievement of organizational purposes. It is considered to have life spark
sch is in motion because planning, organizing and staffing are the mere preparations for doing
the work.
Controlling refers to the implication d the accomplishing various standards to be in order have
the correction over various level of deviation which is necessary to have achievement of
accompany is considered to be necessary. The controlling purpose have clears level of
assurances over making everything corrects in more way of conformists with standards
implication of business. There is properly important to have measurement along with correction
of performances to makes re enterprise having successful to have achievement of objectives.
LO 2
P 2 . Role of leaders and managers in different situations
Labour turnover – The role of leaders and managers has an impact in making the South bank
centre is a place where everyone is welcomed, and they organize the big events all across the
London. South bank centre's labour turnover is different because of the leader and mangers have
huge contribution in positioning as the London's culture institution where every year they work
with thousands of new artists from all over the world. Here managers and leaders of different
team play an important role. In South bank centre leader use there influential powers and
strategies to make employees focus on their task and where managers motivate their employees
to perform specific task more effectively. Labour turnover helps organization to rate the
employees leaving the organization and how much time employees work for the organization.
The employees of the company began to share the problems with the current working conditions
and the work load in the company. Leader want to make sure that what are the problems
employees are facing while doing the work. The managers of the company providing the
Grievance handling team to close analyse the situation and problems that employees are facing.
Technological changes

According to the modern time and South bank centre company working styles has been
changed due to the technological factors. Technology in the modern time changes as fast as time
South bank centre maintain the leadership in the world in context of technology. Technology
changes according to the time and so the company has to change according to the technology and
has to be replaced with the new and in more innovative way. Technology changes gives option to
generates new idea and give scope to the idea in the new environment. (Hibbert and Cunliffe
2015). So the role of managers and leaders will also change because the new advanced systems
can now take place of the managers with more accuracy and efficiency and effectiveness. The
role of managers and leader will remain same as they get connected with the new technology as
South bank centre is technology driven company and famous all around the world. Managers
and leaders will make changes in there respective team and in themselves as well. Leaders have
also influenced the employees to accept the technological changes and train themselves to make
them more competent. Managers are also making corrective measures due to the technological
factors rise managers to get more information about the artists and peoples who are coming to
join them and the online registration helps them to have proper allocation of artist name, arrival
time and many more.
Strategic Implementation
South bank centre is united kingdom's largest arts centre, a place where people from
other countries walk in and experience the world-class art and culture. In this South bank centre
company need to make formulate its strategies so that employees meet their goals in time. In
strategic implementation where leaders have the important role to play in South bank centre
company as they assignee leaders to implement the strategies which are made by the top
management. Leader of every team will analyse the area of change where they need to
implement the strategies and managers will form the proper structure for the South bank centre
for different groups they have to interrogate the employees and provide stimuli to implement the
strategy the managers of South bank centre will explain and elaborate the strategic changes to
the employees. Leaders will explain the employees how the company will become efficient by
new strategies. The managers need to monitor the new strategic implementation that is being
followed or not and leaders have to check the data after the implementation of new strategy. Like
South bank centre if they have the change related to the Hayward gallery or Queen Elizabeth
hall then managers will make sure the changes to be implemented.

Sales decline
The leaders of South bank centre was not having individual qualities and was not
personally developed. The leader were not able to overcome their weaknesses and threats. Which
will make them an inefficient leader as they can only motivate the employees in which they are
good which can positive or negative(Sudrajat 2015). Managers of South bank centre must be
knowledgable about the vision, mission, history of the organisation and also they should have a
detailed knowledge about the product which the company is selling if the company does not
know what the product is then it will result in explanation of wrong information in the
promotions of the product which will decrease the sales of the South bank centre company as to
convince any client the manager should also know what are its positive and negative aspects to
fight an argument with the client.
LO3
P3 Theories and models
SITUATIONAL LEADERSHIP -
Situational theory states that leaders who change their style of leadership according to the
situational needs of the company and according to the market and hat is better for the
organization. For balancing the internal environment of the South bank center managers need to
require matching with the external environment (Daramola and Amos 2016). This is the best
theory in the leadership models because this fill the gap between employees and leaders. In the
field of HR which is developed by the Paul Hersey and Ken Blanchard where they emphasize on
the two behavior levels that is Management and Support. South bank center leaders leads the
teams according to the situation, and they will work according to that, where managers make
policies as per the external and internal situation of the organization.
SYSTEMS LEADERSHIP -
This theory of system leadership describes that or states that the environment where
employees and team members work with there full enery and potential. This theory is given by
Dr Ian Macdonald. (Cox 2015). South bank centre believes that there are different principles of
human behaviors like to predict the behavior of the personnel good leadership is required. South
bank center is arts center, a place where people can experience world-class art and culture and
where managers have to manage number of people which required systematic leadership to
perform and manage peoples. As the sales of the company is having rapid level of decline can

have the various level of perspective such as the lack of motivation and incentive's among the
employee. On other hand the leadership in not sharing match over respective developing of
company objective. So the company should have the application of system leadership so that
leaders can have providence of energetic guidance to make employee to more towards
organizational goals along with development of individuals one. Leaders will explain the
employees how the company will become efficient by new strategies. The managers need to
monitor the new strategic implementation that is being followed or not and leaders have to check
the data after the implementation of new strategy.
CONTINGENCY LEADERSHIP -
According to this leadership theory which describes that a leaders is the person who leads
the team from the front and so the leadership styles should be matches according the situation
and and situation must be suitable to encounter them , this leadership of contigency style is given
by the Fred Fielder in 1958. Leaders at South bank centre divide their work according to what
they are compatible with such as leaders for employee relations are different, for task force and
positional power(Rothaermel 2017). Leaders who have high LPC score which states leaders with
good personal and social skills who relies on the relationship to complete work and with the low
LPC score which describes that there task completes in there full potential. The contingency
leadership will have the development over company center working styles has been changed due
to the technological factors. They also helps in providing personal guidance and give motivation
to them and take notice of them and understand what they want from the organization. Leader of
every team will help in analyzing the area of change where they need to implement the strategies
and managers will form the proper structure for the South bank center for different groups they
have to interrogate the employees. On the other hand Managers are also making corrective
measures due to the technological factors rise managers to get more information.
CONCLUSION-
From the above study we can summarize that leaders use different leadership styles as per
this study we evaluate that the circumstances and they work with their full potential. It also
studies the different types of leadership mode;s which includes the situational theory,
contingency theory and system leadership styles. The role and the characteristics of the leaders
and the managers of the South bank centre. Leaders and managers both emphasis on the
objective of the organizational goal. Leadership is about taking charge of any team and giving

guidance to them and provide them personal guidance and give motivation to them and take
notice of them and understand what they want from the organization.

References
Books and journals
Rothaermel, F.T., 2017. Strategic management. New York, NY: McGraw-Hill Education.
Abdalla, M., Mwingi, M., Wachira, N., Okoko, J.M. and Webber, C.F., 2019. et.al. School
Leadership Preparation in Tanzania. Preparation and Development of School Leaders
in Africa, p.111.
Cox, R.W., 2015. Ethics and Integrity in Public Administration: Concepts and Cases: Concepts
and Cases. Routledge.
Daramola, A.G. and Amos, T.T., 2016. Management and leadership in Nigerian
universities. FUTA Journal of Management and Technology, 1(1), pp.1-16.
Hawkins, B. and Edwards, G., 2015. Managing the monsters of doubt: Liminality, threshold
concepts and leadership learning. Management Learning. 46(1). pp.24-43.
Hibbert, P. and Cunliffe, A., 2015. Responsible management: Engaging moral reflexive practice
through threshold concepts. Journal of business ethics. 127(1). pp.177-188.
Matthews, J.H., Morley, G.L., Crossley, E. and Bhanderi, S .et.al 2018. Teaching leadership: the
medical student society model. The clinical teacher. 15(2). pp.145-150.
Santora, J.C. and Bozer, G., 2016. 23 Leadership and Planning. Leadership Today: Practices for
Personal and Professional Performance. p.401.
Shek, D.T., Ma, C.M., Liu, T.T. and Siu, A.M., 2015. The role of self-leadership in service
leadership. International Journal on Disability and Human Development. 14(4).
pp.343-350.
Sudrajat, D., 2015. Organic growth improvement of Indonesian logistics companies (a
conceptual model: Contribution of strategic management, transformational leadership,
and knowledge management to corporate entrepreneurship and its Impact on organic
growth). Binus Business Review. 6(1). pp.101-109.
Sultan, Y.H. and Suhail, K.S., 2019. The impact of significant factors of digital leadership on
gamification marketing strategy. International Journal for Advance Research and
Development. 4(5). pp.29-33.
Swanwick, T. and McKimm, J., 2017. ABC of clinical leadership. John Wiley & Sons.