Crisis Management: Leadership During Cyber Security Incident in Firm

This essay examines a cyber hacking incident at a small accounting firm and the role of the general manager in leading the response. The incident, which involved a breach of client data, garnered significant media attention and threatened the firm's reputation. The manager details the steps taken to address the crisis, including hiring IT experts, upgrading security systems, and training employees on cyber security threats. Furthermore, the manager emphasized the importance of providing moral support to employees and stakeholders, restructuring security policies, and maintaining transparent communication. The essay highlights the manager's leadership in navigating the crisis and restoring trust in the organization. Desklib offers similar solved assignments and past papers for students.

Running head: MANAGEMENT
MANAGEMENT
Name of the student:
Name of University:
Author Note:

1
MANAGEMENT
This particular incident is associated with the employee management problem in the
small accountant firm where I was designated as the general manager. This firm had greeted
reputation among the local governments as well as national level. It had stakeholders from
various level of the society which include the employees, non-profit organisations, the local
government and suppliers. The clients came to us for auditing, tax and other related
consultancy services. Our company had a good relation with all the stakeholders and they had
a great trust upon us. This is because our firm had no ill reputation in the market nor the
employees indulged in any type of corruption. However, the problem emerged when an
incident of cyber hacking took place in my firm and the hackers gained access to the personal
data of the clients. This incident immediately got media attraction and led to a huge issue
among the stakeholders.
As mentioned before, I was the general managers of the company at that point of time
hence I had to face a great difficulty to cope up with the situation and gain back the
reputation for the firm.as the government was also related with us, the situation gained a
national issue. I planned to take help from a special team of IT experts to identify the area
through which the attack had taken place. Next I planned to arrange for upgrading all the
systems with new kind of security measures so that the problem does not take place anymore.
In order to organise the whole matter, I understood the importance of training the
employees about the concept of white hat hacking and black hat hacking as well as the illegal
ideology associated with them. I organised a seminar so that the IT experts can come across
with the employees and make them understand the actual problem in this matter. I asked for
financial assisted from the higher authority so that I spend the amount in this upgradation of
these systems. As the general manager of the organisation I mandated periodical monitoring
of the systems so that this incident ever take place in my firm.

2
MANAGEMENT
Despite of being a managers of the firm, I played the role of the leader. I gave the
employees the needed moral support so that they do not lose hope or feeling alone in this
terrible situation of police investigation. This was same for the stakeholders therefore, I
arranged stakeholders meeting to convince them for initiating to restore the situation as early
as possible.
In order to control the situation, I devised for investigation of the matter from my part
and restructured our security policy for safeguarding the infrastructure. The media was
requested to reveal the exact incident without any exaggeration. I also controlled the situation
come by the direct involvement of the directors in the core operation so that they have perfect
information about the company’s functioning and actual situation. This was how I proved
myself a leader of the organisation.