Leadership & Management Theories & Practices in Health Care

This presentation provides an overview of key leadership and management theories relevant to the health and social care sector, with a focus on Treetops Care Home. It analyzes transformational, situational, and bureaucratic theories, discussing their advantages and disadvantages in a workplace context. The presentation evaluates the challenges of leadership and management in health and social care, including rising costs and influencing factors on staff performance, such as hectic schedules and non-cooperative patients. It also highlights factors contributing to job satisfaction, the role of performance management, and different models of team leadership, such as the Lencioni and Tuckman models. The roles and benefits of teams, along with individual responsibilities and accountabilities, are examined within a health and social care setting. The presentation concludes by emphasizing the importance of problem-solving in policy development and implementation, and the overall significance of leadership and management theories in enhancing efficiency and service quality.

PRINCIPLES OF
LEADERSHIP AND
MANAGEMENT

Table of Content
 Introduction
 Analysis of key leadership and management theories
 Advantages and disadvantages of transformational theory of leadership within the
workplace
 Situational leadership theory
 The advantages and disadvantages of theory in context of an enterprise
 Bureaucratic theory of management
 Bureaucratic theory : Pros & Cons
 Evaluation of the challenges of leadership and management in health and social care
sector
 Examination of the influencing factors on staff performance in Treetops Care Home

Contd.
 Key factors that contributes to job satisfaction
 Role of performance management in the success of health care organizations
 Different models of team leadership
 Roles of teams and benefits of having teams in health and social care
 Roles and responsibilities, accountabilities and duties in a social and health
care setting
 Evaluation of the contribution of one key role in the development and
implementation of Health and social care organizational policy
 Conclusion
 References

Introduction
 Management can be understood as controlling the group and to set the entities in order
to accomplish the goals.
 Leadership refers to an individual’s ability to influence, motivate and set individual
goals for team to deliver best outcome of any task.
 Following presentation is based on tree tops care ltd, they provides the care for elderly.

Analysis of key leadership and management
theories
 There are different theories of leadership and management that can be implemented
within an enterprise. These have been explained below:
 Transformational leadership theory
 This theory of leadership can be explained as a type of leadership where a leader makes
an effort in order to communicate and interact with the team members working within
an enterprise.
 Here, the leader tries to interact with the team members in order to determine the need
of change within the organizational setting and help the company in enhancing the
productivity and efficiency of the workforce within the organization.

Advantages and disadvantages of
transformational theory of leadership within the
workplace
 Pros
This leadership tactic helps an enterprise in keeping the
company open, honest and ethical within the market as the
employees can communicate their needs and help the
organization in achieving their set goals.
Cons
On the contrary, this kind of leadership can also be
disruptive for an enterprise as it involves focusing on the
bigger picture.

Situational leadership theory
 This theory of leadership can be explained as a style of
leadership that is followed by leaders within enterprises where
they try to analyse the efficiency of each and every individual
within the company with respect to the different situations that
might arise.
 With the use of this kind of leadership, the organizational
setting including the health care sector aims to prepare their
employees in order to face each and every situation associated
with the company.

The advantages and disadvantages of
theory in context of an enterprise
 Pros
 This leadership helps the leaders in moulding themselves. This means it makes the leaders
determine that not every individual working within the company is same and has same level
of understanding. Cons
 This kind of leadership is not successful in a setting where the leader or the employees have
been asked to follow a set of rules and instructions within the company.

Bureaucratic theory of management
 This theory of management mainly consists of
two major elements which includes developing a
hierarchical structure within the company in
which the lower level employees can
communicate with senior level management
about their needs, wants and preferences and the
changes that they want within their company.

Bureaucratic theory : Pros & Cons
 Pros
 The organizations who follow the bureaucratic management theory within their
enterprise held the senior level of employees with a certain level of accountability and
responsibility.
 Cons
 However, it has been identified that this theory is unable to manage the finances
associated with an enterprise as it also includes the money for the current cycle only.

Evaluation of the challenges of leadership and
management in health and social care sector
 The major challenges faced by the leaders and managers within the health and social
care sector includes the following:
 Rising cost
 It has been identified that the cost of treatment and other health related services are
rising rapidly.
 The increase in the cost of treatment and other related services are becoming a
challenges for the leaders and managers within this industry as it gets difficult for the
ageing population to visit for treatment at such high prices in this industry.

Examination of the influencing factors on staff
performance in Treetops Care Home
The major factors that influence the performance of the employees in Treetops Care
Home have been mentioned below:
 Hectic schedules
It has been identified that the staff of the Treetops Care Home have to serve
longer duration within the Care home in order to fulfil the needs of the service user.
This leads to the development of hectic schedules for the staff and thus, affects the
performance of the employees.
 Non cooperative patients
It has been observed various times that the service user do not want
themselves to be treated by the doctors or any other health care professional.

Key factors that contributes to job satisfaction
The major factors that helps the health care industry including the Treetops Care
Home in contributing to the job satisfaction of the employees includes the
following:
 Professional opportunity
It has been observed that when the staff belonging to lower level management
within the health care sector gets an opportunity to show case their efforts and
gain a valuable professional position with the organizational setting, it helps the
Care Home in enhancing the level of job satisfaction among staff of Treetops Care
Home.
 Working environment
Another major factor that contributes in enhancing the level of job satisfaction
within the Treetops Care Home is the working environment.

Role of performance management in the success
of health care organizations
Performance management is a framework that is used by different enterprises and
health care settings in order to measure the performance of the employees and help
them in enhancing the same within a required period of time. The role of performance
management within the healthcare organizations is as follows:
 Patient care and value based payments
The use of performance management within the health care settings a helps the
management of the hospitals in determining the performance and the quality of the
service provided by the health care professionals.

Contd.
 Turnover
It has been observed that the today's generation believes in leaving
the job as soon the employee gets the required experience. This leads
to the development of problems for the Care Homes as it gets difficult
for them to provide the required treatment to the patients on time.
Therefore, the use of performance management software helps the
Care homes and the hospitals in providing the existing workforce with
training and development programs that will help them in increasing
their level of efficiency and performance with respect to the service
users.

Different models of team leadership
The Lencioni model
This model states that there are usually five areas where the teams lose traction as a
team, which affects the task delivery and overall outcome. There are dysfunctional
elements of the team are as follows:
 Trust: In an healthcare it is important that team members shows trust in each
other for better result, for treetops care home, they need to ensure that there is a
proper communication among the team members and transparency in every
delivery that will build the trust among staff members and employers.
 Fear of conflict: If team members have trust then conflict becomes constructive,
conflict is important to make sure that all aspects of issues are actively discussed
and all are taken into account (McHugh and et.al 2020). For treetops, this type of
thing is essential for better decision making otherwise team without conflict can
shut out the valuable feedbacks.

Contd.
Tuckman’s team development model:
Bruce Tuckman proposed the four stages of team development are as follows:
 Forming: It is initial stage when team is form where every members is less
interactive with each other, treetops need to form staff team who have
similar characteristics so that they will work together.
 Storming: During this team mates started knowing each other, in this phase
conflicts chances are much higher. Tree tops need to set the rules for team
members so that it restricts them to lead conflict chances.
 Norming: Staff members started communicate and interact with each other,
in such phase treetops can proceed to communicate organisation vision with
teams and desired tasks to be carried out.

Roles of teams and benefits of having teams in
health and social care
In healthcare together teams work on improving the patient treatment outcome, they
work with same goal to provide better care to their patient. In treetops care all staffs are
assigned to their job role to provide the best outcomes to their patient and work on
avoiding any medical errors for patient satisfaction.
Benefits of team in health and social care
 Organisation will have benefited by reducing the time and costs of hospitalisation
 Reduction in unexpected admission
 Services are up to mark and accessible to patients

Roles and responsibilities, accountabilities and
duties in a social and health care setting
 The roles, responsibilities and duties in context of a social and health care setting is
as follows:
 Observing the heath and safety risks and dangers in the workplace.
 Guiding the workforce on the ways to minimise and avoid the risks and hazards that
may arise.
 Take care of the first aid and the nursing responsibilities.
 Check whether the Care Home or the organizational setting is complying with the
legal frameworks associated with the health and safety legislations or not.
 Collaborating with the staff and providing them with the required training and
development programs.

Evaluation of the contribution of one key role in
the development and implementation of Health
and social care organizational policy
 One major role that needs to be considered by developing and implementing a policy
in the health and social care setting the problem solving. The policies that an
organizational setting including hospitals and other related service providers must
formulate policies that addresses the issues faced by the employees working within
the setting and also the problems and challenges faced by the service users.
 In order to ensure that the policies formulated by the organization are being
complied by the employees in an effective manner, it is essential for the management
to make sure that the policies formulated by the management of the hospitals and
the care homes are able to solve the problems and challenges faced by the workforce
within the organization.

Conclusion
 Above presentation have illustrated the range of discussion over leadership
and management theory.
 The leadership theories and the management theories plays an essential role in
the health and social care sector.
 The use of leadership theories helps the hospitals and the service providers in
enhancing their management and increasing the level of efficiency and quality
of the services provided by the service providers.

References
 Jambawo, S., 2018. Transformational leadership and ethical leadership: their
significance in the mental healthcare system. British Journal of Nursing. 27(17).
pp.998-1001.
 Jamshed, S. and Majeed, N., 2018. Relationship between team culture and team
performance through lens of knowledge sharing and team emotional intelligence.
Journal of knowledge management.
 McHugh, S.K. and et.al 2020. Does team reflexivity impact teamwork and
communication in interprofessional hospital-based healthcare teams? A
systematic review and narrative synthesis. BMJ quality & safety. 29(8). pp.672-
683.