Analysis of Management Styles and Structures in Hilton Hotel (Report)

This report analyzes the management styles and structures within Hilton Hotel, focusing on the influence of internal and external factors. The report highlights the adoption of a democratic management style, emphasizing employee involvement in decision-making, particularly in embracing n...Read More

Moreover, AR and VR will help in virtual booking process, virtual hotel tours, Beacon
technology, virtual travel experience and interactive hotel rooms that will attracts
customers more. In this case, management concern with all employees and get
suggestion and make improvements for the purpose of introducing new service.
Complex financial and investment: This is another factor which is adopted by
Hilton hotel that influences democratic style. For instance, the management of Hilton
hotel make make financial plan and invest on new technology that helps to know about
whether changes are required on not. They can be change the business activities if
employees are not ready to accept new technology. Moreover, management provides
training to employees for accepting new technology.
External factor: This factors arises out of the organization that cannot be
control. In Hilton, many leaders which are of different ages and works together for
adopting social media advantages. It influences democratic management style such as:
Digital and innovative disruption: Changes are needed within Hilton hotel due
to introducing digital technology that influences democratic style such as manager will
provide digital entry and cancellation facility which can influences customers. They
discuss with employees and provide them training how to use new technology that
helps to introduce from new service.
Promotion of global capabilities: Digital technology in service industry helpful
which introduce new service such as robotics delivery and robot serve service in Hilton
hotel. This factor affect democratic style such as manager communicate with its
employees for promoting global capabilities that helps to achieve goals.
Internal and external factors that influence management style and structures in a
selected service organization
Management style refers as planning, organizing, prioritizing, directing and controlling
the work within organization to accomplish objectives within business. BY using
different types of management style a organization can understand needs of customers for
the purpose of acquiring goals. The management of Hilton hotel adopts management style
and make business decision that helps to achieve the objectives. It is the way of looking
forward by accepting the challenges in an industry or workplace. The description of
different types of management style are given below:
Autocratic: This leadership style is mostly used in big size of organization where
number of employees are working. This is rigid management style in which manager
make self decision without sharing with employees. All power are having in the
management of company who make single decision and need to follow by all employees.
Democratic style: This management style is opposite of autocratic which is used
to make business decision by sharing information with all employees who are working
within industry. This is effective leadership management style that understand problems
and share with employees for getting better solution.
From the above management style Hilton hotel apply democratic management
style that helps management to adopt new technology such as AR, VR and AI within
organization with the help of all employees. In Hilton hotel, managers analysis the market
and knows what customer wants and bring that kind of service by using digital
technology.
There are various factors such as internal and external which influences
management style which are defined as:
Internal factor: This involves various elements that influences democratic
management styles which is adopted by Hilton hotel. It can be control by managers and
leaders within organization for the purpose of accepting new technology such as AR, VR
and AI. So that, manager of chosen company has decided to apply new technology with
the help of management style in their business due to service automation. It consider
different element such as:
Innovation: This is essential factor that influences democratic management style in Hilton
hotel. Such as the management of selected company has decided to launch self service
Leadership and management for service

Critical view on particular changes in management style
Management style is used by all organization that helps to make correct
business decision for the purpose of adopting new technology. If there is any changes in
management style then organization has to face loss situation because employees will
not be able to accept new technology. For example, Hilton is adopting democratic
management style in which it share business information with employees and get
feedback to adopt digital technology. It make business decision after majority of
employees and introduce new service. If organization has changed the democratic style
then it may be difficult for organization to make correct business decision because
management will not involve ideas of employees and build own decision which is not
easy to accept by working people. Moreover, the management of selected company has
to face conflict problems due to changes in management style as they cannot
accomplish goals. This is effective management style which helps to improve the
business activities affectively and maintain the profits.
During past time, Hilton hotel used Democratic style for making appropriate
business decision for the purpose of using new technology. Along with this, selected
company used this approach to work easy and make effective decision. This involves
internal and external factor which influences management style positively such as
management keep all information about market and bring changes in their business
activities by sharing information. Management of Hilton hotel uses new technology and
bring new service that attracts more customers. Thus, this is effective for company for
controlling business function.
Impact of new technology in Hotel Hilton
Changes into the culture by Identifying opportunities that supports the change
and creating sustaining change. Management has develop different ways to sustain the
change by ensuring leadership support. By using effective management style they has
created a reward system and feedback system by adopting changes and use of new
technology. Moreover by using new technology organisation provide training and
support to employees which helps to celebrate organisational success.
Manager's characteristics in hospitality industry
Planning: To expand their business the manager of Hilton hotel make proper
planning and strategies that helps to look towards forward in order to attain objectives.
Decision maker: The manager of Hilton have skills and experience who focus on
all problems and make correct business decision that helps to complete task.
Team dynamic: In Hilton, the team is dynamic who analysis the market and get
changes in customers demand which helps to bring changes in operations smoothly.
Multi-generational leaders and their characteristics
A company has many leaders of different ages and experience who works
together for achieving common goals within organization are known as multi-
generational leaders. In Hilton hotel, many leaders who are of different ages analysis
customer's demand and provide that services which they wants in order to gain social
media changes. The characteristic of such leaders are as given:
Communication with all leader and employee: In Hilton hotel, manager follows
democratic style that helps to communicate with all employees and understand their
problems in order to accept new challenges. It helps to make decision with the suggestion
of all leader and employees in order to get social welfare.
To work as a team for social change: All leaders of different ages are works
together in Hilton hotel that helps to make social changes. For instance, it involves
different age of leaders who have skills and experience to use new technology and
increase business activities. These leaders share their experience with employees in
Hilton and motivate them to work in effective manner.