Leadership and Management Report: Analyzing Hilton Hotel's Strategies

This report provides an in-depth analysis of leadership and management practices within the Hilton Hotel, focusing on the application of hard and soft skills in the service industry. It explores the importance of technology-oriented management and leadership, examining how Hilton adapts to dynamic environments and utilizes change management systems. The report covers current and future management skills, comparing Hilton's strategies with those of other service organizations like Holiday Inn. Key aspects include the role of leadership in motivating employees, the adoption of new technologies, and the development of multicultural leaders. The analysis also highlights the significance of soft skills, such as time management and a positive attitude, in achieving organizational goals. The report concludes by summarizing the importance of effective leadership and management in driving organizational success, emphasizing the need for continuous improvement and adaptation to meet customer needs.

Leadership and
Management
For Service

Table of Contents
INTRODUCTION...........................................................................................................................1
Task 1...............................................................................................................................................1
(Covered in PPT).........................................................................................................................1
Task 2...............................................................................................................................................1
(Covered in Brochure).................................................................................................................1
Task 3...............................................................................................................................................1
P5 Current management and leadership hard and soft skills.......................................................1
Importance of soft skills...............................................................................................................2
P6 Future management and leadership skills...............................................................................2
Importance of technology oriented management and leadership skills.......................................2
Task 4...............................................................................................................................................3
P7Compare and contrast different service industry organization................................................3
CONCLUSION................................................................................................................................3
REFERENCE...................................................................................................................................5

INTRODUCTION
Leadership and management is needed at every place that helps to provide good services
to its customers and increase customer loyalty. It is useful for organizational success where all
employee works together in order to achieve goals. Leadership motivates employees to
understand changes or new technology that helps to complete task. To understand the concept
about leadership and management Hilton hotel has been taken which provides different types of
service to its customers. This report discusses about characteristics and skills of manager, hard
versus soft skills in specific industry, importance of soft skills and importance of technology
oriented management skills that helps to accomplish target by using new technology (Schwarz
and et.al., 2016).
Task 1
(Covered in PPT)
Task 2
(Covered in Brochure)
Task 3
P5 Current management and leadership hard and soft skills
Skills are important for organization as well as employees as it helps to provide jobs and
achieve business goals (Aggarwal and Swanwick, 2015). The management of Hilton has defined
hard and soft skills such as:
Hard skills Soft skills
 Technology: This skills is important
within Hilton to adopt new technology
in order to introduce new service.
 Administrative: This skill is needed to
monitor and control the business
activities which is difficult for all. It
can be administer by a person who has
hard skills and able to focus on such
 Positive attitude: Positive attitude
helps to adopt problems easily and get
solution of such problems. The
manager of Hilton have such skills who
adopt changes in positive way and and
complete goals.
 Time management: For every
organization it is needed that manager
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functions(Rivera-Ruiz and Ferrer-
Moreno, 2015).
should manage time and do complete
project on time. It helps to achieve
goals within organization.
Therefore, Hotel Hilton uses hard and soft skills for the purpose of use new technology
and provide new service to its customers. Digital technology will help to booking digitally and
can be cancel that attracts customers. These skills helps to introduce from new services in
positive manner and goals can be achieve with the help of such skills.
Importance of soft skills
Soft skills are important because it helps to make business decision by adopting new
technology. The management of Hilton hotel have soft skills such as they manage time and
complete project on time. Another side, they have positive attitude that helps to understand
problems and can be face easily (Alestalo, 2015).
P6 Future management and leadership skills
Hilton hotel will use scientific management theory for the purpose of adopting new
technology. This theory will helps to understand problems and get solution of such problems.
The management of chosen company can reduce work load by using new technology and will
maintain the profitability. On the other side, leadership skills such as motivation, guidance and
building morale will help Hilton's employees to accept new challenges and influence customers.
Leaders of Hilton hotel will motivate employees and build their morale in order to achieve goals.
Importance of technology oriented management and leadership skills
Management and leadership helps Hilton to perform business activities easily by
accepting new technology. Leadership motivates employees and inspire them to complete goals
in order to make profitable organization. Organization should adopt technology based
management skills that helps to understand needs demand of customer and introduce from new
technical service. In Hilton, manager have technical skills who understand customer needs and
bring new technology in order to serve food in short period (Hallinger and et.al., 2015).
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Task 4
P7Compare and contrast different service industry organization
In Hotel Hilton, management compare with different service industry in order to accept
changes that are are given:
Redefining capabilities and leadership qualities for dynamic environment: The
management of Hilton understand dynamic environment in which leaders motivates employees
to accept changing environment and work accordingly.
Development of multicultural leaders from different background: In the context of
Hilton, managers develop different types of leaders who are highly experience and from
different background. They helps to achieve goals by using new technology and make decision.
Investment in management and leadership development: The management of Hilton
make investment decision in which they decides how much need to invest in technical services in
order to attracts customers (Hartley, 2016).
Comparison of different organization by using change management system
Change management
system
Hilton hotel Holiday Inn
Team management
system
The management uses this system
to improve the success rate of
change and give preference to
match available budget and
resources constraints.
Holiday Inn use this system in
order to develop their own
change management practices
(Jacobsen and Bøgh Andersen,
2015).
Transformation changes By using such system management
can decide present and future
changes and make improvements
accordingly (Change management
system, 2019).
This system helps to adopt
changes and build relationship
between employer and
employees in order to achieve
goals.
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CONCLUSION
From the above report it can be concluded that leadership helps to provide proper
guidance and management helps to focus on organizational functions within organization.
Classical management theory is used to know the needs to employees and make efforts to satisfy
them for the purpose of achieving goals. Hard skills and soft skills helps to accept innovation
within organization and look for organizational success. Soft skills such as positive attitude and
time management is important as it focus on goals and complete them in specified time.
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REFERENCE
Books and Journal
Aggarwal, R. and Swanwick, T., 2015. Clinical leadership development in postgraduate medical
education and training: policy, strategy, and delivery in the UK National Health
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Alestalo, P. K., 2015. Management and leadership in the public dental Service in Finland
between 2003 and 2011.
Hallinger, P., and et.al., 2015. Assessing instructional leadership with the principal instructional
management rating scale. Dordrecht: Springer.
Hartley, K., 2016. Untangling approaches to management and leadership across systems of
medical education. BMC health services research. 16(2). p.180.
Jacobsen, C. B. and Bøgh Andersen, L., 2015. Is leadership in the eye of the beholder? A study
of intended and perceived leadership practices and organizational performance. Public
Administration Review. 75(6). pp.829-841.
Rivera-Ruiz, I. and Ferrer-Moreno, E., 2015. The relationship between strategic leadership,
human IT infrastructure, project management, project success, and firm
performance. International Journal of Information, Business and Management. 7(2).
p.77.
Schwalbe, K., 2015. Information technology project management. Cengage Learning.
Schwarz, G., and et.al., 2016. Servant leadership and follower job performance: The mediating
effect of public service motivation. Public Administration. 94(4). pp.1025-1041.
Wünderlich, N. V., and et.al., 2015. “Futurizing” smart service: implications for service
researchers and managers. Journal of Services Marketing. 29(6/7). pp.442-447.
Online
Role of leader. 2019. [Online]. Available through:
<https://study.com/academy/lesson/leadership-leaders-their-role-in-organizations.html>\
Change management system. 2019. [Online]. Available thr ough:
<https://www.citi.co.uk/blogs/change-management/types-of-change-management/>
(Aggarwal and Swanwick, 2015)(Alestalo, 2015)(Hallinger and et.al., 2015)(Hartley, 2016)
(Jacobsen and Bøgh Andersen, 2015)(Rivera-Ruiz and Ferrer-Moreno, 2015)(Schwalbe,
2015)(Schwarz and et.al., 2016)(Wünderlich and et.al., 2015)(Role of leader, 2019)
(Change management system, 2019).
(Schwalbe, 2015)(Schwarz and et.al., 2016)(Wünderlich and et.al., 2015)
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