Leadership, Management, and Organisational Culture at Hilton Hotel

This report provides a comprehensive analysis of management and leadership principles within the context of the Hilton Hotel. It begins by comparing various management styles, including autocratic, democratic, laissez-faire, and active approaches, and identifies key leadership characteristics such as communication skills, flexibility, and result-oriented behavior. The report examines the communication processes employed by Hilton, including verbal, written, and non-verbal methods, and identifies potential barriers to effective communication. Furthermore, it delves into the organizational culture of Hilton, highlighting its core values and principles, and discusses strategies for managing organizational change. The report then assesses the author's personal management skills, conducts a SWOT analysis to identify strengths and weaknesses, and sets SMART objectives for personal development. It also explores techniques for motivating and leading a team, justifying managerial decisions, and supporting the development of managerial and personal skills for career advancement. The report concludes with a discussion on the benefits of these skills and provides recommendations for improving management practices within the Hilton Hotel.

MANAGEMENT

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
1.1 Comparison of different management styles....................................................................3
1.2 Characteristics of leadership.............................................................................................4
1.3 Communication process of Hilton Hotel..........................................................................4
1.4 Analysis of organisational culture and change.................................................................5
TASK 2............................................................................................................................................6
2.1 Assessing own management skill performance................................................................6
2.2 Analysis of strengths and weaknesses of a person...........................................................6
2.3 Setting up of objectives and targets for developing own performance............................7
TASK 3............................................................................................................................................8
3.1 Motivating and leading a team to achieve their goals .....................................................8
3.2 Justification of managerial decisions ...............................................................................8
TASK 4............................................................................................................................................9
4.1 Support of own managerial and personal skills in career development...........................9
4.2 Accessing career and personal development needs .........................................................9
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
Management can be defined as an art of getting things done from others. It is very
important for all the organisations to have good management so that their entire activities will be
conducted in an effective manner. The management is being designed by the senior members of
the companies itself and the employees are also selected by them only (Schermerhorn and et.al.,
2014). It is very important that the managers should make good plans and policies for the
company so that the productivity and profitability of the company gets enhanced. The company
used in this report is Hilton Hotel. There are various types of management styles and leadership
characteristics that will be referred in this report. Along with this, SWOT and personal
development plan will also be created.
TASK 1
1.1 Comparison of different management styles
Management can be stated as authority of the company who manages the business
concern whether it is business, NPO or the Govt. body (Management Styles,2018). There are the
activities which are being involved for making the efforts to make the employees much more
effective (Belbin, 2010).
There are various management styles within the company which are being described below:
Autocratic Management Style
Similarities: This kind of style is being performed
by the managers at high level.
Differences:
 They do not involve others in decision
making process.
Democratic Management Style
Similarities:
 This kind of style is being utilised by
the departmental manager at higher
level.
Differences:
 This kind of style is being utilised to
make the employees participate in
process of decision making.
Laissez Faire Management Style
Similarities: This kind of style is being utilised by
Active management style
Similarities:
 CEO of the Hotel Hilton mainly utilise

manager and team members.
Differences:
 This kind of style is being utilised to
delegate or share the responsibilities of
management.
this kind of style.
Differences:
 This is being utilised to have the
negative impact on the subordinates for
the trust factor.
1.2 Characteristics of leadership
There are various kinds of leadership features which are being stated as follows: Communication Skills: This kind of skill is highly needed for being a better leader as it
is highly essential to have better channel of communication by which sharing of data can
be done along with sharing talks with each other (Vestbo and et.al., 2013). Flexibility: There are the situations when there is high level of confusion between things
or there is the change in objectives. Therefore, here, a leader needs to be flexible in
nature so that various kinds of adverse situations can be handled in effective and better
manner.
 Achieving Results: There are various aims and objectives which needs to be defined by
the company thus, needs to be attained within allocated period of time. So, it is the role of
leader to make the team attain objectives of firm in better and effective manner.
1.3 Communication process of Hilton Hotel
Communication can be defined as a process where two individuals mutually share their
ideas, values and thoughts with each other or with more than one people. It is a very essential
process and is required to be used by each and every person to communicate with one another
(Catapano and et.al., 2011).
The table is completed as follows:
Communicatio
n Process
Explanation and Example
Verbal It is a kind of communication in which the message is conveyed orally. This
includes face to face conversation, television and radio based communication.
Written It is a kind of communication in which message is communicated in written

form. This includes letters, books, e-mails, magazines etc.
Non-Verbal In this kind of communication, words are not used for conveying message and
instead of that, gestures are being used for the same. It includes body language
etc.
Barriers to Effective Communication
1. Process
Barriers
It involves all the factors of the unending model of communication.
2. Filtering Here, the information is manipulated so as to make it more appealing to
others.
3. Language Since different words have different meaning to others so it can become a
barrier in communication.
1.4 Analysis of organisational culture and change
The organisational culture followed in Hilton Hotel is as follows:
Organisational culture can be defined as the values and practices which are being followed by
the employees of the company. It is determined that it is rooted in the goals and strategies of the
company (McAfee and et.al., 2012). In Hilton, the culture was developed by their owner Conrad
Hilton. It is having guidance with the principles which includes investing in team members,
protection from environment, serving the community etc.
The management of change in the hotel can be described through following points:
 Demographic – It is a global hospitality chain which is owned by Blackstone Group, the
brand has 3897 hotels in 91 countries. It is being considered as one of the most successful
hotel chain.
 Economic – The culture followed in Hilton is very effective and they are doing their
operations by keeping their environment in mind.
 Legislative factors – Hilton Group makes sure that they do not conduct any such activity
because of which they can come into trouble. So, their management follow all the rules
and regulations.

TASK 2
2.1 Assessing own management skill performance
The own management skill performance can be assessed through the following table:-
Skill Example and performance level
Management Skill 1. I believe that I am a good planner as in my organisation; I am
attending various meetings where new policies and procedures were
being prepared. I rate myself 7/10.
2. I think I am good in managing conflicts inside the company which
means that all the issues can be handled by me. I rate myself 8/10.
Leadership skills 1. I believe that I am a good motivator. I rate myself 6/10.
2. I am having positive attitude towards everything. I rate myself 7/10.
Interpersonal skills 1. I am an active listener. I rate myself 8/10.
2. I consider myself flexible and can adjust in every situation in the
company. I rate myself 9/10.
Communication
Skills
1. I am confident and while dealing with the issues of customers, it is
clearly visible.
2. I consider myself open minded and invite all kinds of ideas in the
company.
2.2 Analysis of strengths and weaknesses of a person
The SWOT analysis is being conducted as follows:-
STRENGTH WEAKNESSES
 Proficient English
 Well educated (MBA)
 Positive Thinking
 Effective time management
 Straight forward attitude
 Habit of saying Yes to everyone.
 Diversion of mind happens
OPPORTUNITIES THREATS
 I have completed my MBA but now I  Fear from competitors

have plans to do law as well.
 Joining personality development
classes.
 Learning to deal with the employees.
 Financial issues
2.3 Setting up of objectives and targets for developing own performance
The SMART model is discussed as follows:-
 Specific – In this, it is stated that what is required to be accomplished.
 Measurable – In this, it is demonstrated whether the goal is being met or not.
 Achievable – Here, it is considered whether the goal is achievable or not.
 Relevant – In this, it is discussed whether the responsibilities is related to the goal or not
(Raghu and et.al., 2011).
 Time-Bound – In this, the time period is allotted under which they can complete their
goal.
The action plan is prepared as follows:-
SMART/Objectives Time management skills Conflict
management
Giving and
receiving feedback
Specific I have to make plan to
complete all the activities
within time.
I have to make sure
that I am able to
solve all the issues
in the company.
I have to get into
the habit of taking
feedbacks from the
employees.
Measurable I am learning this new skill
and implementing it
successfully as well.
I have tried to solve
some of the issues
prevailing in the
company.
By taking
feedbacks, I came
to know about the
issues being faced
by the employees.
Achievable Yes, it is achievable Yes Yes
Relevant Time management is very
much relevant as without this,
It is also relevant
because if there will
This is also relevant
because feedbacks

the goals will not be achieved
on time.
be conflicts, then
company will not
be able to function
properly.
will help in
understanding the
customers better.
Time-Bound 5-10 days 5-6 days 4 days
TASK 3
3.1 Motivating and leading a team to achieve their goals
The tips for motivating and encouraging the team to achieve their goals are as follows:-
 Become Friendly – It is very necessary to treat the team members like friends because
then only, they will feel comfortable (Jauch and et.al., 2013).
 Recognising work – It is very important to ensure that is exceptionally good is
recognised because it will bring a sense of motivation in the employees.
 Stay focussed – It is very important for the leader to check the strengths and weaknesses
of the team members so that the weaknesses can be removed by applying various types of
techniques (Malfertheiner and et.al., 2012).
 Supporting the team – It is the responsibility of the leaders to support their team in all
the situations so that they can do their work in an effective manner.
3.2 Justification of managerial decisions
It is being considered that if the managers and leaders will follow the above mentioned
tips of managing the team members without increasing their payment, then they will be able to
make the employees more efficient and achieve the goals and objectives of the company on time
as well.
It has also been recommended that the managers should make sure that all the activities
are being properly followed by the employees because then only, they will be able to perform in
a better manner (Döhner and et. al., 2010). Various types of leadership theories can be applied by
them like trait theory, behavioural theory etc. through which they will be able to manage the
company in more effective manner.

TASK 4
4.1 Support of own managerial and personal skills in career development
The benefits that come along with the managerial and personal skills in career
development are as follows:-
 The managerial skills will be very effective in understanding the employees. Like
through motivation, I will be able to encourage the employees to do their work in more
effective manner and with good communication skills, I will be able to do conversation
with the employees properly and know their issues as well (European Association For
The Study Of The Liver, 2012).
 If my personal skills will be developed then it will benefit my career very much as I will
be able to tackle all the situations alone and solve my problems with myself. Now-r -
days, confidence is required to be present in every person and if it is not present then it is
various kinds of problems arise.
4.2 Accessing career and personal development needs
The career development plan is prepared as follows:-
Learning
Needs
Priority Activities to be
Undertaken
Resources
Required
Target
deadline
Proof of
Achievement
Time
management
skills
High Practising to wake up
early morning so that all
the activities should be
started on time.
Time 01/03/19 Certificate of
completion
Multi-
Tasking skill
High I will take up different
projects together and
will try to complete all
my work effectively and
within time.
Employer's
permission
Continuous Outcome of
project
undertaken
Leadership
and
Motivation
High Motivation and
leadership classes are
also joined so that the
Finance and
Time
01/09/19 Certificate of
completion

skill skills are developed in
an effective manner.
Presentation
skill
Medium Attending sessions for
which enrolment has
been done by
individuals
Time 01/07/19 Certificate of
completion
CONCLUSION
From the above report, it can be concluded that management is a very important part of
every company. Here, various types of activities are being carried out which helps the company
in achieving their goals and objectives. The managers are the ones who are having the highest
position in the management. They are required to take care of the employees and make them feel
comfortable so that they give better performance in the company. In this report, various types of
management styles are compared. In addition, own skills and performance is being assessed
through the productivity of employees in the company. At last, a personal skill development plan
is also prepared. Döhner, H. and et. al., 2010

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Online
Management Styles.2018.[Online].Available through :<https://leadersinheels.com/career/6-
management-styles-and-when-best-to-use-them-the-leaders-tool-kit/>.