Management and Leadership: A Case Study of the Hilton Hotel

This report provides an in-depth analysis of leadership and management practices at Hilton Hotel. It defines the roles and characteristics of both leaders and managers, highlighting their distinct responsibilities and attributes within the hospitality industry. The report explores how Hilton's managers monitor the competitive market and allocate resources, while leaders motivate staff and resolve workplace issues. It also examines the differences between managers and leaders, focusing on risk-taking, organizing, and influencing. Furthermore, the report applies Fayol's management functions (planning, organizing, commanding, controlling, and coordinating) to address staff turnover and conflict situations. The conclusion emphasizes the crucial roles of leaders and managers, supported by theories like Fayol's, and their respective functions in various workplace scenarios. This report uses a case study approach to illustrate practical applications of leadership and management principles in a real-world context.

Management
and
Operations

Table of Content
◦ Introduction
◦ Role and characteristic of leader and manager
◦ Role of leader and function of manager
◦ Conclusion
◦ References

Introduction
Management is considered combination of several process which are conducted by a company in order to
attain their desire goal such as planning, decision making, leading, motivating and so on. It is also essential
for a firm to conduct their operations properly so that they can achieve target. Organization taken for this
presentation is Hilton which is operating in hospitality industry and it is founded by Conrad Hilton in year
1919.

Role and characteristic of leader and
manager
Definition of Manager
Manager is an individual who is responsible or accountable for managing work of company so that
they achieve its desire target. Manager also develop strategies plans and strategies which help them in
meeting target. These people always show a proper degree of respect as well as kindness towards its
employees.
Definition of Leader
A leader is a person whose leadership is considered as art of motivating and encouraging group of
individuals so that they act in order to attain desire or common goal. They also direct employees as well as
colleagues with proper strategy that lead to meeting of company needs and target.

Cont.…
Role of Manager
◦ At Hilton hotel manager monitor its staffs, competitive market and environment so that they develop
strategies accordingly to sustain in hospitality industry.
◦ At Hotel allocation of resources is necessary, so Hilton hotel manager ensure that all resources are
allocated according to the requirement of staffs as well as they also take care that this practice conduct on
time.

Cont.…
Role of Leader
◦ Leader of Hilton hotel motivate its staffs so that they pleasantly treat their guest or visitors in every
situation.
◦ Hilton hotel leader also play main role in resolving issues which arise at hotel among the staffs members
or with any guest.

Cont.…
Characteristics of Manager
Hilton hotel manager have numbers of good characteristics which help them in performing their
role effectively such as excellent communication, knowledgeable, organized, experienced, know time
management, delegation, reliability, creative and many others skills.
Characteristics of Leader
There are various characteristics of Hilton hotel leader which help them in attaining desire goal
such as they are honest, sense of humour, confident, commitment, creative, positive attitude in every
situation, ability to delegate and many more.

Cont.…
◦ Difference between manager and leader on the basis of their roles and characteristics
Basis Manager Leader
Characteristics Manager of Hilton hotel focuses on
minimising as well as controlled
risk.
Hilton hotel leader centring on the
taking new things as well as they
are also always ready to take risk.
Role Manager of respective hotel
perform role like organizing and
plan things and they focus on do
things right.
Hilton hotel leader will perform
role like influence staffs so they
perform properly and they focus on
right things.

Role of leader and function of
manager
Fayol's management function:
Hilton hotel leader and manager use respective model as that will help them in conducting work in
effective manner for attaining goal.
◦ Planning
◦ Organising
◦ Commanding
◦ Controlling
◦ Coordinating

Cont.…
Implementation of Fayol's Management function in different situation of Hilton hotel:
◦ Staff turnover: By implementing respective model manager of Hilton hotel will conduct planing by
identifying main reason of why employees are leaving workplace after that they will develop proper
strategies accordingly. Moreover they will also need to conduct meeting on regular basis so that they can
identify employees issues and resolve it on time.

Cont.…
◦ Conflict Situation: In order to resolve this issues manager of respective hotel will develop policies and
rules so that they can minimise situation related to conflict. On the other hand leader will conduct
motivation activities so that employees understand and respect each other which help in minimising
conflict.

Conclusion
From above discussed point it can be conclude that in a firm leader and manager plays an essential role as
well as they also have different characteristics which help them in performing best in very situation. There
are also several theories which a firm can adopt in respect to analyse role and function of leader and
manager such as Fayol's management function. Along with this a leader and manager of a company play or
showcase different role and function respectively in different situation of workplace.