Enhancing Employee Engagement: A Study on Hilton Hotel Leadership

This report delves into the critical role of leadership and management in fostering employee engagement, with a specific focus on the Hilton Hotel. The introduction highlights the importance of leadership in inspiring employees and the role of management in daily operations. The literature review explores the impact of authority styles, leadership approaches, and management styles on employee engagement, including the Laissez-faire and transformational styles. Research questions address the effects of leadership styles on employee fulfillment, and the evaluation of leadership and management in enhancing employee engagement at the Hilton Hotel. The research aims to investigate the impact of leadership and management styles on employee engagement, and to quantify effective and ineffective engagement. The study identifies the Hilton Hotel's management and leadership styles, the influence of leadership decisions, challenges faced due to ineffective leadership, and strategies to improve engagement. The report also discusses the importance of building morale, creating a positive work environment, and better coordination. The research methodology employs an interpretivism philosophy and an inductive approach, focusing on qualitative research methods. The report concludes with the importance of leadership and management in the success of an organization.

Research Method

Table of Contents
INTRODUCTION...........................................................................................................................1
LITERATURE REVIEW ...............................................................................................................2
Influence of leadership and management within the business organization..........................2
Challenges which Hilton hotel face due to ineffective leadership and management.............3
Different leadership and management strategies which Hilton hotel can imply to improve
employee engagement............................................................................................................4
RESEARCH METHODOLOGY ....................................................................................................5
RESEARCH TIMELINE ................................................................................................................7
REFERENCES................................................................................................................................8
.........................................................................................................................................................9

Title: Significance of leadership and management in enhancing employee engagement. A
study on Hilton hotel on Park Lane London.
INTRODUCTION
Leadership and management play a crucial role in leading as well as managing entire
activities of workers to amend their performance. In this regards, leadership is all about getting
people to believe in the organizational vision encourage them to perform accordingly, while
management is refers to making sure about day to day activities with the aim of managing the
same and enhance involvement of employees (Mishra, Boynton and Mishra, 2014). This study is
supported on Hilton hotel, is global brand of full service hotels and resorts. Mainly, it is
American multinational hospitality industry that serves their services in over the world with the
aim of generating large profitability. The primary focal point of this company is to effectively
manage and lead their employees for making them more engaged towards its set goals and
targets.
Research questions
Q: What is the effect of authority styles on employees‟ fulfillment and inspiration?
Q: How do you evaluate the leadership and management in enhancing employee engagement at
the Hilton Hotel on Park Lane?
Research aim:
Q: An investigation of the effect that management and leadership styles have on employee
engagement?
Q: How do you recognize employee engagement, what does the term mean?
Q: How do you quantify effective and ineffective employee engagement at the Hilton Hotel
London?
Research objectives
 To identify the prevalent management and leadership styles at Hilton Hotel London?
 To determine the influence of decision taken by leaders and manager on business
organization.
 To identify the challenges which Hilton hotel face due to ineffective leadership and
management.
 To ascertain the different leadership and management strategies which Hilton hotel can
imply to improve employee engagement?
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Rationale of research
The primary aim of carry out current study is to explore the value of leading and
management within the company in order to enhance workers engagement about the set targets.
It gives vast information that assist researcher in rising the possibilities to accomplishing
optimistic and reliable outcomes. Along with this, this topic is beneficial for investigator in their
personal and professional career (Anitha, 2014).
LITERATURE REVIEW
Research Questions
Effect of authority styles on employees‟ fulfillment and inspiration
On the basis of Nicky LaMarco (2020) Authority leadership style is characterized
through individual control over all the decisions and less input from the group members. The
authority leaders mainly make choices on the basis of their judgements and ideas and in rare
cases they accept advice from the followers. The impact of authority leadership style is negative
on the employee fulfilment and inspiration because the leader does not involved employee in any
decision making process. This kind of Style tends to have towards which they were minimum
productive and the subordinate shows high degree of job dissatisfaction. In context to this,
authority leaders take decisions without consulting with team members and it is a main cause of
job dissatisfactions and inspiration of employees.
Leadership and management in enhancing employee engagement at the Hilton Hotel on Park
Lane
On the basis of HOLLY SEATON (2020) Leaders improve the engagement through
explaining as well as communicating powerful vision for company. They recruit as well as
develop managers which are invested emotionally in vision and mission of company and also
provide them resources to develop better teams with right people in the right roles. From the
employee engagement, the workers will focus on completing the given activities and attain the
set objectives within given time period. In Hilton hotel, leader guides the employees regarding
doing their work in right direction and also enhance their engagement at workplace in giving
them different activities and tasks. On the other hand, managers of Hilton Hotel conduct the
meetings on regular basis help the team members and also establish objectives to enhance the
employee engagement.
Research Aim
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Effect that management and leadership styles have on employee engagement
On the basis of Leila Zayed (2018) Hilton hotel adopted the Laissez-faire management
style. It develops the positive impact on employee engagement because in this manager includes
team members while taking any important decisions for company. Laissez-faire management
style has hands off the approach to the management and also leaves the staff members in
decision making.
As Hilton hotel uses the transformational leadership style and it develops the positive
effect on the employee engagement in Hilton hotel. The transformational leaders can develop the
positive impact on engaging the staff members within company. The transformational leadership
contains mainly four dimensions such as inspirational motivation, idealised influence that deals
with developing confidence, intellectual stimulation and individualized consideration.
Employee engagement
As per opinion of Alison Robin (2020) Employees engagement refers to an extent to
which staff members feel passionate regarding their jobs, committed to company and put their
efforts to complete their work. It is regarded as emotional investment staff members make in
company. This is involvement of motivation and patient they bring to work and find out their
work. The engaged staff members determine with their objectives of company and also align
their goals with company objectives. The motivated and engaged employees have high employee
satisfaction that leads to enthusiasm in overall productivity of Hilton hotel in form of more
retention and less employee turnover, maximised profitability and also increased the loyalty of
employees towards company.
Quantify effective and ineffective employee engagement at the Hilton Hotel London
On the basis of Kevin Kruse (2012) Employee engagement is workplace approach that
resulting in right situations for all employees of company to perform in better manner,
committed to values and objectives of objectives, motivated for contributing to success of
company with increased sense of own well being. This is about being involved fully as member
of team, empowered, focused on getting objectives, recognized for attainment and developing
the new capabilities. In an ineffective employee engagement, employees are demotivated as
managers do not treat the employees and not able to motivate them.
Research Objectives
Management and leadership styles at Hilton Hotel London
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As per opinion of Glynnis Purcell (2019) Management style of Hilton hotel is that it
believes everyone in company can be manager. There are different management and leadership
styles given below:
Management styles
Autocratic- In this, managers make their decisions unilaterally without consulting with
subordinates. It drives away the staff members which are mainly looking for decisions ownership
and autonomy.
Laissez-faire- Under this management style, staff members are permit to make majority
of the decisions with the management giving the proper guidance when required.
Leadership styles
Democratic- In this leadership style, leader is someone that asks for the input and also
includes feedback from team before taking any decisions. Its mainly focus on innovation as well
as creativity.
Transformational- The leaders work with the teams to determine the required change,
developing vision to guide change by inspiration and also implementing change with committed
group members.
From the above mention management styles, Hilton hotel uses the Laissez-faire
management style because this hotel hired the capable managers and give them permission to
take the better decision related to hotel policies. Other than this, Hilton hotel uses the
transformational leadership style because in this leader gives the individual examination and
stimulation.
According to George., (2020), a leader and a manager play a critical part in
administration as both are aid in leading or managing workers activities at working area with the
aim of making them more productive.
Building morale: The main focus of manager and leader to motivate their workers in
order to build their morale. By this, they can easily make them more confidence and at the same
time also successful their holding.
Build positive working environment: Management is all about managing of getting
things done from people at workplace. As it also helps in creating positive working environment
wherein employees easily execute task and also improve their motivation. By this, employees
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can share and communicate their reviews and persuasion with their manager and leader to
resolve all the issues faced by them.
Better coordination: In business organisation, leadership and management are effective
because it focus on maintaining better coordination among all the workers so they execute their
job responsibilities. By developing proper coordination, growth and success can be easily
attained.
According to Bailey and et. al., (2017), In business organisation, being a leader does not
fill the job title as it all about leading and motivating employees to deliver their task in effective
and timely manner. Furthermore, if company fail in implementing effective leadership and
management then organisation face various challenges which can understood by following
points: Low motivation: Poor leadership and management are also reducing employee
motivation towards the set goals and objectives. Lack of leadership decrease employees
morale and encouragement at working area due to which they fails in delivering their task
activities on allotted period of time. Communication issues: Ineffective management and leadership also create
communication issues because of workers are not feel comfortable in interacting with
others. Due to which they fail in sharing their views with their manager of leader. It also
reduces workers performance at working area. Ineffective communication can increase
conflicts between workforce that put negative impact on the company and its employees
as well.
 Reduce employee engagement: Poor leadership and management is reduce employee
engagement because of less motivation in workers. It put negative impact on the
employee’s productiveness and increase employee turnover of company.
According to Cherry., (2019), leadership and management refers to the aspect that assist
workforce in managing their entire activities by which they can execute their best to
accomplishing their set targets in stipulated time frame. In this regards, there are different
theories of leadership and management implement by business organisation to improve their
engagement towards the allocate job and responsibilities.
 Situational theories: Under this theory, leader select best course of action that is based on
the specific situational variables. In this, leader thinks that different style of leadership
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may be effective for certain type of decision making. Therefore, it is crucial for leader to
investigating the certain situation with the aim of implementing appropriate theory.
 Behavioural theories: Mainly, it is focus on behaviour and actions of leader that assist in
handling entire activities at workplace. In this regards, leader take action on the basis of
different situation and employees behave that support in improving the overall
performance at workplace.
 Management theories: In business organisation, this type of theory is known by
transactional theories as it focuses on the overall role of leader, business organisation and
group performance. Mainly, it is based on leadership over a reward and punishments at
workplace. In this, when employees are perform best and successful then they are
rewarded and on the other side, when they fail then they will get punished within the
company. As it is based on the workers performance within the company.
RESEARCH METHODOLOGY
Research philosophy:
This part of research method has two philosophies such as interpretivisim and positivism.
For this research, interpretivisim research philosophy will be appropriate. It helps specialist in
driving of suitable and meaningful conclusion (Sheehan, Ellinger and Ellinger, 2014). This
provide support research specialist to assemble data in exact way.
Research approach:
There are two methodology of research i.e. deductive and inductive. So as to lead this
research, inductive approach will be utilized as it supports researcher to gather suitable and
substantial data with respect to the particular study. This type of research approach support
researcher to drive proper end effectively.
Qualitative and quantitative research:
These are recognizing best decision for investigator to utilize and gather subjective data
from respondents. This is the reason that, subjective research will be going to applied by
investigator within the current study as it support in gathering quality and reliable data. On the
opposite side, quantitative is another method of examination but it isn't useful for current
investigation as it required more time and cost to implement the same.
Research Design:
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This factor of research procedure is a successful structure which includes the detail of
each exploration activities that used to monitoring and evaluating specific research project in
order to gaining better result (Chughtai, Byrne and Flood, 2015). Mainly, it is characterized into
three types such as descriptive, exploratory, and experimental. Consequently, in respect of this
undertaking research activities descriptive research design will be applied. The main advantage
of using this method is that it provides data that is based on realistic aspects and on the other
hand some time it is not measurable because of lack of authenticity.
Sources of data:
There are two types of data collection sources such as primary and secondary. Both are
crucial for gathering relevant data and information on the basis of selected research topic. For
current research, both sort of information sources are helpful for doing this examination in
precise and viable manner. In addition of this, for collecting secondary method of data collection
will be used. It includes different sources like books, journals, articles and many more to gather
depth information on the basis of selected topic. With the assistance of this, investigator can
draw a valid conclusion within the study.
Data Collection techniques:
There are different instruments of research, for example, observation, case study survey,
focus group, questionnaire etc. For collecting primary data questionnaire will be applied as it
helps in attaining reliable results. On the other side, the major drawback of this method is
unethical behaviour of selected respondents.
Research Sampling:
It is also considered as an crucial aspect of research methodology for selecting sample
size which have two techniques, for example, probability and non-probability. For undertaking
this research probability method of sampling will be used by investigator. As it support
researcher to choose appropriate sample size from whole population as per random basis. By
utilizing this method, 40 respondents will be selected randomly.
Data presentation technique:
There are various techniques of presenting collected data and information (Carter and
Baghurst, 2014). It includes pie charts, tables, diagrams, bar graphs which help in reduction the
possibilities of eliminating any kind of chaos and negative aspects within the conclusion.
Research Ethics:
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In this research project, there are three primary standards under these determinants for
example anonymity, confidentiality and informed consent (Mann and Harter, 2016). Related to
this study, investigator applies informed consent which help research analyst to render precise
data to focused respondents that lead them to complete the exploration exercises in an effective
and systematic manner.
Research Limitation:
At the time carry out the research activities, researcher confronted different issues or
challenges in creating research objective, aim, execution of information assortment techniques,
not containing enough past investigations and some more. Furthermore, all these hindrance
impact over researcher in achieving the pre-determined task and activities in an effective manner.
Research reliability and validity:
Researcher use questionnaire as it is one of the effective parts that provide valid and
authentic information on the basis of selected respondents. By this, researcher easily maintains
reliability within the study that contributes in improving the chances of accomplishing optimistic
and valid outcomes.
RESEARCH TIMELINE
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REFERENCES
Books and journals
Mishra, K., Boynton, L. and Mishra, A., 2014. Driving employee engagement: The expanded
role of internal communications. International Journal of Business Communication.
51(2). pp.183-202.
Anitha, J., 2014. Determinants of employee engagement and their impact on employee
performance. International journal of productivity and performance management.
Bailey, C. and et. al., 2017. The meaning, antecedents and outcomes of employee engagement:
A narrative synthesis. International Journal of Management Reviews. 19(1). pp.31-53.
Sheehan, M., Ellinger, A. E. and Ellinger, A. D., 2014. Leveraging human resource development
expertise to improve supply chain managers' skills and competencies. European Journal
of Training and Development.
Chughtai, A., Byrne, M. and Flood, B., 2015. Linking ethical leadership to employee well-being:
The role of trust in supervisor. Journal of Business Ethics. 128(3). pp.653-663.
Guest, D., 2014. Employee engagement: a sceptical analysis. Journal of Organizational
Effectiveness: People and Performance.
Mann, A. and Harter, J., 2016. The worldwide employee engagement crisis. Gallup Business
Journal. 7. pp.1-5.
Khalid, A. and Khalid, S., 2015. Relationship between organizational commitments, employee
engagement and career satisfaction a case of university of Gujrat, Pakistan. Journal of
South Asian Studies. 3(3). pp.323-330.
Carter, D. and Baghurst, T., 2014. The influence of servant leadership on restaurant employee
engagement. Journal of Business Ethics. 124(3). pp.453-464.
Online
George, N., 2020. Leadership's Influence on an Organization. [Online]. Available
through:<https://smallbusiness.chron.com/leaderships-influence-organization-
20832.html>.
Cherry, K., 2019. The Major Leadership Theories. [Online]. Available
through:<https://www.verywellmind.com/leadership-theories-2795323>.
LaMarco, N., 2020. The Effect of Autocratic Leadership. [Online]. Available through:<
https://smallbusiness.chron.com/effect-autocratic-leadership-2974.html>.
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SEATON, H., 2020. Leadership and Employee Engagement: 5 Strategies to Engage
Employees in 2018. Online]. Available through:<
https://www.flashpointleadership.com/blog/author/holly-seaton>.
Zayed, L., 2018. How Different Leadership Styles Affect Employee Engagement. [Online].
Available through: <https://blog.bestcompaniesgroup.com/blog/styles-of-leadership>.
Robin, A., 2020. 6 Amazing Benefits Of Employee Engagement. [Online]. Available through:
<https://officevibe.com/blog/employee-engagement-benefits>.
Kruse, K., 2012. What Is Employee Engagement. [Online]. Available through:
<https://www.forbes.com/sites/kevinkruse/2012/06/22/employee-engagement-what-and-
why/#18eeb7437f37>.
Purcell, G., 2019. The Top 7 Management Styles: Which Ones Are Most Effective?. [Online].
Available through: <https://www.workzone.com/blog/management-styles/>.
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