An Analysis of Leadership and Management Practices at the Hilton Hotel

This report provides a comprehensive analysis of leadership and management practices within the Hilton Hotel. It begins by exploring the crucial role of leadership and management development in the hospitality industry, emphasizing its impact on employee morale, engagement, and organizational success. The report then delves into various leadership styles, including democratic, situational, and transformational approaches, and examines their respective impacts on the hotel's operations. Furthermore, it investigates different management methods, such as the human relations and contingency approaches, assessing their implications for the hotel's performance. The report also addresses challenges related to diversity and equality, including ethnic and cultural differences and communication problems, and their potential negative effects on the organization. Finally, the report offers justified suggestions for improvement, aiming to enhance leadership and management effectiveness within Hilton Hotel.

LEADERSHIP AND
MANAGEMENT

Contents
INTRODUCTION.....................................................................................................................................3
TASK..........................................................................................................................................................3
Role of leadership & management development within hospitality industries.........................................3
Varied forms of leadership styles and management methods and their impact on Hilton hotel...............5
Discussing various problems related to diversity and equality................................................................7
Leadership and management challenges..................................................................................................9
Justified suggestions for further improvement.......................................................................................11
CONCLUSION........................................................................................................................................12
REFERENCES........................................................................................................................................14

INTRODUCTION
Leadership and management are those key elements that contribute to grow companies
and get them successfully while operating under specific sector and managing businesses in
particular market. Leadership is considered as procedure of leading teams of workers or
individuals who perform at workplace to achieve strategic aims of organizations. It may also
consider as ability of person who may capable to influence people, encourage them and enhance
their motivational level. While management is defined as set of activities that attempts to control
ventures performance in effective manner. The current assignment will be based on Hilton hotel,
which falls under the category of leading hospitality firms in the United Kingdom. Its aim is to
make profit more than other hotels in sector by selling quality items such as accommodation
services, room, meals, etc. Organization attempts to increase its profitability by enhancing
customer’s satisfaction and retaining them with brand for longer. The study will explain role of
management and leadership development within hospitality sectors and styles as well as methods
related to both terms. Furthermore, lastly the report will justify various issues related to diversity
& equality. It will clarify suitable recommendations based on overall analysis and findings to
make improvement in business practices further.
TASK
Role of leadership & management development within hospitality industries
Development of leadership and management within each category of hospitality industry
play vital role in term of their continuous progress and success. For example, leadership
formation in food & beverage, accommodation and other sector is considered as procedure of
strengthening business capabilities, which hotels like Hilton use to gain competitive edges and
give tough competition to key rivals that has operated in same industry to grow. The best role
that it may play within hospitality industries is to boost worker’s morale and enhance their
engagement within organizational success, which is quite important for a company to do so
(Why leadership development is important, 2018). It drives the attention of leaders towards
conducting those activities that help to achieve these outcomes and strengthen them to retain
skilled as well as hard working candidates. Leadership development within sectors may
contribute to make leader capable to achieve greater results. It made them enable to build strong
workforce at workplace that support to achieve set goals and objectives of ventures in effective

and systematic manner. It can be said that this process may equips leaders with key competencies
that assist them to enhance candidate’s productivity especially when they perform with team or
group of people.
Development of leadership within industries may support to create positive working
environment at workplace which is quite beneficial and essential for business growth (Kim, Park
and Kim, 2020). It may allow each worker to stay productive and competitive forever to support
firms and make them profitable. It empowered leaders and creates skilled at work areas that
bring several benefits to sectors in term of increasing their productivity, performance and
profitability level. It permits a leader to allow greater innovation which in return maximize sales
and profits margin of businesses. It supports to transform ineffective teams into effective one that
may capable to perform in productive manner and gain a lot of success that accessible in
business world in the context of hospitality industries. It supports in varied terms in regard to
venture progress and excellent success.
Just like leadership, management development may also contribute in same way in the
context of hospitality industries in term of creating effective and efficient managers who may
able to develop appropriate plans and efforts to form excellent tactics that leaders may
implement at workplace to achieve great success for companies that has operated and managed
business related practices within own sectors in effective manner. It described as process by
which individual person may perform their duties as a manager and enhance their managerial
skills as well as knowledge which they may utilize for rapid progress of worker’s as well as
organizations under which they perform effortlessly (Ali and Anwar, 2021). With effective
management style, a manager within industry may enable to manage daily activities and
practices of a company for which they work hard and attempts to create suitable strategies and
method that allow stakeholders to enjoy the experience of victory in term of competitive benefits
like increase in sales, productivity and many more. From planning to monitoring, each function
is related to management, which development within hospitality sector may contribute in varied
terms and drive the operational efficiency of ventures towards leading at top position, which is
not so easy to take for it, as it may require a lot of efforts and dedication and that is only possible
when management development may support during overall process.

There are several things as an example may exist within the world of corporate that
shows the important and valuable role of management development. For example, it supports to
oversee each and every activity of a company and individual person who accountable to do so
and also responsible to enhance their productivity. With this formation, manager feel capable to
assure that each facility is appropriately maintain and well-organize that is important. Just
because of having effective management at work area or overall organizational structure, firms
may get continually flow their services and offer those items that may enhance satisfactory level
of customers and other stakeholders (Ali and et.al., 2021). They keep all financial and other
forms of record at safe place or system, which may utilize in the future.
Varied forms of leadership styles and management methods and their impact on Hilton hotel
Leadership styles-
Democratic leadership style-
This form is also known as participative leadership in which each member of team may
take a more participative role. This style may drive the attention of a leader towards engaging
employees in decision making process where individual candidate may share their personal point
of views and thoughts with each other, which is quite beneficial and essential (Radwan, 2020). It
allows them to retain talented and experience workers with Hilton who may able to contribute in
gaining competitive edge and increasing organizational productivity and performance level. It
put positive impact on organization in term of supporting leader to bring more innovative and
creative ideas at workplace that they may use to achieve greater success and build excellent
brand image in the market by presenting it and transforming into quality services and products.
On the other hand, it may put negative impact on firm in term of consuming time of leaders.
Situational leadership style-
Just like above, this style is also beneficial for Hilton because it allows leader to deal with
varied circumstances that may affect negatively upon organizational growth. It is one of those
leadership styles that made leaders capable to handle complex situations such as conflict
management and employee’s resistance (Alzoubi and Jaaffar, 2020). It is the best way to adjust
everything according to business progress and success in Hospitality industry. Situational
leadership may put positive impact on organization in term of making leaders capable to

recognize need for flexibility that allow them to retain skilled workers. Furthermore, it may
create comfortable and productive working environment for all employees. While it may also
affect in negative way in term of concentrating on more immediate needs instead of focusing on
long term needs of Hilton.
Transformational style of leadership-
This style may enable leader to inspire other people and motivate them to create new
ideas and thoughts which they use and conduct into practical manner. It transforms individual
employee in productive and effective team’s member that may help to shape and grow further
success of Hilton, which is quite important and valuable for its venture (Budur and Poturak,
2021). It put positive impact on hotel in term of standing leader in their competence to rapidly
analyze its existing circumstance and develop righteous mission for its progress and
improvement. It may contribute to reduce high employee turnover by making leader capable to
do so, while it may affect in negative way upon Hilton in term of emerging demand for
continuous feedback from workers.
Management approaches-
Human relationship method-
Within the world of business, there are variety of management approaches accessible that
manager in Hilton may use according to need and circumstance (Elsharnouby and Elbanna,
2021). For example, HR is one of those methods that concerned with appreciation of workers in
hotel regarding their efforts and hard work which they to do so to reach at expected outcomes in
term of increasing sales and customer base. The best thing about this style of manager is that it
may positively influence hotel business in term of enhancing worker’s motivation level and
boosting their morale which is also essential to boost for management. While along with benefit,
it may also provide negative impact in the context of firm in term of less concentrating on
workforce productivity.
Contingency approach-
This management style is widely utilized in the business world by the managers to handle
everything systematically and appropriately. It suggests user to take action according to situation

instead of applying any approach to any circumstance where it may do not require that lead to
unexpected results in term of creating conflicts (Sunarta, Rohman and Kawedar, 2020).
Underlying motive of this style is that internal functioning of Hilton may be consistent with need
of customers and external environment that may affect venture activities. It gives power to
manager to comprehend employees needs and determine reason behind conflict arise at work
area. Contingency management approach may affect positively on Hilton in term of enabling
manager to enhance decision making power, while it may lead to decrease operational efficiency
when action is not take according to specific situation.
Behavioral science approach-
This style is widely related to understanding individual and team behavioral dynamics to
make meaningful development of Hilton. It made manager capable to understand behavior of
employees in term of comprehending their psychological, safety and other forms of needs (Tsai,
Hsu and Chen, 2020). This approach is easy to put into practical manner, which consider as the
best impact on behavioral science method. It makes things simple to comprehend for worker and
allow them to obtain positive outcomes quickly. On the other side, it may lead to decrease
employee motivation when management may fail to fulfill staff needs on time. It may not always
simple to get individual staffs member to change their mind and be creative forever that is
important to do so.
Discussing various problems related to diversity and equality
Equality is defined as those initiatives that a leader and manager made to assure that
everyone at workplace may get fair and equal treatment, not on the basis of their color, age but
for what they did for business growth in term of hard work, flexibility and giving extra hours to
obtain expected results. While diversity is also about taking account of differences between
individuals and teams and placing good value on those differences. In the context of both terms
several issues may arise that may put negative impact on Hilton and these are;
Ethnic and cultural differences-
It is not so easy to implement and conduct practices related to diversity at workplace
within Hilton, because during this procedure there are many challenges or issues may emerge
just like this one. In company when cultural and ethnic differences may exist and people behave

accordingly, then it may emerge as an issue that management and leaders may efforts to deal
(Diversity In The Workplace: 4 Common Challenges And Solutions, 2018). This problem may
put negative impact on hotel productivity and performance extent and decrease motivation
among individual candidate who may seek to achieve organizational objectives and goals. It may
lead to bring negative results that directly affect firm that operate in hospitality industry.
Communication problems-
Diversity is the most common concept in recent time which individual person may
discuss and efforts to create in term of building diverse workforce, but this may get affect due to
specific issue and that is lack of communication between workers and other team members (Top
Challenges Of Diversity In The Workplace, 2019). It is impossible to develop diversity at
workplace when each candidate may unable to communicate with each other. In term of
complicated problem, it may put a lot of pressure on management to solve it and make working
area productive and diversified which is important for Hilton growth and its rapid success in
competitive world of business against rivals.
Misuse of power-
This issue is quite common to found in several companies which may lead to create
conflict and negative atmosphere where people may do not prefer to work for long as they
perform at those places where management may take decision in favor of everyone without
conducting any kind of discrimination which in illegal to do so. Power misuse in Hilton may
unable leaders to spread equality and build diverse workforce that may capable to make company
able to reach at top position within hospitality industry. This issue may affect brand image and
its operational efficiency and customer satisfaction service. It brings more challenges and issues
for leader which they attempt to deal.
Age differences-
It also affects practices and attempts of leaders and administration within Hilton to spread
diversity and equality, just because of age differences between earlier and current candidates that
unable them to perform together as their thoughts, ideas and point of views may not match with
each other. This issue related to equality may lead to decrease worker’s productivity and create
circumstance in form of high employee turnover, which is not good for the success and

unexpected progress of hotel. Each year or month new candidates may enter into work area
which point of views and way of working is quite different with earlier teams of employees. This
kind of difference may create problem regarding creating environment of diversity and equality.
Lack of management and leadership style-
Without effective leadership and management forms success of Hilton is not possible and
it may lead to emerge employee turnover (Manessi, 2020). This issue may decrease worker
efficiency and their productivity and restrict them to perform fairly. It can be said that
appropriate leadership style may contribute to spread equality at workplace in term of driving
attention of leaders towards doing so in way to treating people fairly without making any
differences between them on the basis their age, race, religious, culture, color and other factors.
Just like this, management style is as important but when it may not exist then it create problems
that relate to equality and diversity.
Leadership and management challenges
Leading Change-
Change is scary for leaders and managers of organization as they have to lead a team
which is considered a challenge by them as it is not an easy task. Current changes in procedures
are happening at a rapid rate as they have to comply with the trends in market which requires
change. For that employees will seek guidance and steps to work on that path. It is important for
them to hear the voice of employees and take any action on the basis of that so that work can be
done with positivity and making them feel that they are valued (Delanoy and Kasztelnik, 2020).
Different Perspectives-
Leaders and managers of company have to deal with different people and their
perspective which is determined to be a challenge. If they are not able to handle in the right
manner then it leads to stress among employees. Apart from that working as a team involves
disputes and arguments which needs to be handled by leaders and managers before it reaches
onto high stages and creates more issues. Leaders and managers will have to make them
compromise and change their perception about things.
Imposter syndrome-

It’s difficult for leaders and managers to handle the responsibilities and duties of their job when
they are new at their work. There may arise situation in which they will start to doubt their own
decision and patterns of work. This leads to working alone as they believe that this method will
be efficient for them. In order to overcome this challenge they need to make sure to trust on their
capabilities and skills. Also consider taking feedback or suggestion of their insights so that on the
basis of responses they will be able to make necessary changes in their work.
Communication Challenges
Keeping everyone on same page-
In an environment that demands consistent change and autonomy in work it will get
difficult for them to have everyone on the same page. This is why leaders and managers of
organization will have to make sure that they keep engaged in meeting so that they can share the
details of work and everyone remains aware and this challenge does not create difficulties in
maintaining the flow of work (Castillo and Hallinger, 2018).
Staying honest-
Sometimes it gets difficult for leaders to communicate in honest manner. As there are
times when the condition of company is not good as per their expectations. Still in times such as
these it is important for them to be honest with them which is a challenge but it still needs to be
done so that transparency can be maintained.
Competency Challenges-
Making hard decisions-
There will be times when leaders and managers will have to consider taking decisions
which will be hard. Sometimes it leads to hurting the feelings of some employees. But the reason
behind that is it is considered to be one of the best methods in overall manner. They have to put
their guard down and took whatever decision is best for business even if it is not supported by
others (Harris and Jones, 2018).
Managing Resources-

It is important for the leaders and managers of company to make sure and keep the
resources in check so that it does not lead to wastage which is why it is considered to be an
utmost priority. In order to make it successful it is important for them to adjust the load of work
between employees. This way they will be able to serve as per the purpose of team and create
value.
Delegating-
In order to achieve more it is important to leave their work in the hands of employees
which will increase their trust but there are chances that it can lead to losses. This is because
sometimes employees misuse the control. This is why it is considered to be a challenge for
leaders as the whole work depends on that.
Staying Calm-
Work of leaders and managers involves a lot of pressure on them as sometimes they are
stuck in crisis or not able to find a way out of that. In times like these they are not able to
maintain their calm as they have to survive in market by facing high amount of competition
which makes their work experience a bit more hectic so that they can be clear about their work.
Justified suggestions for further improvement
 It is quite important for leaders and managers within Hilton to make further improvement
within their activities and efforts to adopt certain effective techniques which made them
capable to overcome each challenge such as providing inspiration, leading change, handle
different perspectives, etc.
 They can take initiative to motivate employees in term of inspiration by sharing their
personal experience which is the best way to overcome issue that they face (Kuswati,
2020). This suggestion is beneficial for Hilton progress in term of building strong and
productive teams of workers who can achieve strategic goals and objectives of venture
that is actually essential for all the stakeholders. It is the way that inspire all the
employees and retain them forever with brand, which is essential for continuous growth
of hotel. They can take more efforts in term of developing plan to conducting group

activities at workplace that also boost morale of individual worker and allow them to feel
relax that is important to felt like it.
 Furthermore, manager and leader in Hilton can take action to conduct group meet where
they can make important discussion with everyone regarding change which made them
capable to take their creative opinions in the context of leading modification within
organizational structure. Group discussion is the most effective and useful approach that
leader can take into consideration and implement into practical manner. It gives them
chance to encourage staff to take part in decision making which made them able to feel
value from management and leaders side. It is quite challenging for them to lead change,
but with suggested recommendation they can overcome this issue (Ofei-Dodoo and et.al.,
2020). Furthermore, leader and manager can take efforts to communicate with existing
and new candidates that enhance their motivation and productivity level and bring benefit
to gain competitive edges. Effective communication and coordination is the key
component of business success as it made management capable to manage change at
workplace and develop further strategies without facing challenge of employee
resistance. It builds effective workforce and boost their morale which leader can use to
reach at desire outcome in form of increasing productivity, performance and operational
efficiency of Hilton more than main competitors in hospitality industry.
 It is challenging for leaders and management to develop others at workplace within hotel.
In the context of this challenge, it recommended to both of them develop effective team
of players or groups by developing plans to conduct training and development activities
which enhance knowledge and develop new skills among worker. This approach is
beneficial because it allows leader to develop productive groups that contribute in gaining
competitive edge and increasing productivity of Hilton.
 They can efforts to deal with varied perspectives by taking suggestion from employee
about how to make environment more productive and pleasant for everyone. By taking
feedback from all staff members, they can handle each perspective. They can spend much
time with them to know more about their needs and perspectives as well as behavior
towards management and their work also. Moreover, there are many ways and methods
accessible that leader and manager can take into their consideration and apply according
to situation that give the excellent power to overcome problems and challenges