Leadership & Management Styles in Service Industries: A Report

This report examines leadership and management styles within service industries, focusing on the internal and external factors that influence these styles, using Hilton Hotel as a case study. It assesses the hard and soft skills necessary for effective management and leadership, highlighting the importance of communication, motivation, and technical proficiency. Furthermore, the report discusses future management and leadership skills required by the service sector, such as building face-to-face relationships, fostering teamwork, developing a big vision, and utilizing data-driven decision-making. The conclusion emphasizes the need for organizations to address internal and external factors and cultivate essential hard and soft skills to achieve their goals and ensure continued growth and success.

LEADERSHIP AND
MANAGEMENT FOR
SERVICE INDUSTRIES

INTRODUCTION
The present study is about the leadership and management style which are essential for
every organisation to follow for smooth working of the business . It also covers the internal
and external factors which influence the leadership and management style .In addition to
this Some hard and soft skills which are required to be in the individuals for achieving
organizational goals and objectives.

INTERNAL AND EXTERNAL FACTORS
INFLUENCING THE MANAGEMENT STYLES
AND STRUCTURES IN HOTEL HILTON
• There are various internal an external factors which affect the management style and
structure of the organisation
strenght
• Higher level of customer satisfaction
• Effective company culture

Weaknesses of Hilton
• Limited success outside the core business
opportunities
• Highly skilled workforce

• Threats
• Currency fluctuations

ASSESSMENT OF HARD AND SOFT SKILLS WHICH IS
NECESSARY TO MANAGE AND LEAD THE ORGANISATION.
• There are many hard and soft skills which are necessary for the organisation to work with
more efficiency. These skills are required to be in the human resource off the organisation
for optimum utilisation of all other resources and to achieve organisation as well as
individual goal.
• Some of the hard skills which are required to be in the employees of the Hilton are :-

ASSESSMENT OF HARD AND SOFT SKILLS WHICH IS NECESSARY TO MANAGE AND LEAD THE
ORGANISATION.
• Machine operation
• Typing speed
• Computer programming

• Some of the soft skills which are required in the employees of the Hilton are :-
• Communication
• Motivation
• Time management

P6 FUTURE MANAGEMENT AND LEADERSHIP SKILLS WHICH
ARE REQUIRED BY THE SERVICE SECTOR AND HOW IT CAN
BE ACHIEVED.
• Building the relationships and trust face to face – which means Hilton should need to
develop the face to face trust in their organisation in near future effective and efficient
team work. Currently, the interactions between the employees are done through texts or
online medium which cannot create trust on which individual depends on. So, they need
to create a relationship in such s way that individual can work efficiently in a team and
the can be able to integrate all the activities in one specified direction.

CONTINUE
• All leaders need to have big vision- which says that leaders having big vision will be
ready to take more risks and the risk is the indicator of more return. Mangers and leaders
must continuously think strategically that how they can increase their applicability’s and
how they can grow their business to earn and explore more.

CONTINUE
• Data driven decision making: the mangers also have to rely on the internal data to make
the important and key decisions. They must be able to know and analyse the data from
many other different sources and can draw key points from the available information to
make effective decisions. To be on top of this kill managers of Hilton must require to be
well versed in Excel and should get up the speed on SQL database skills.

CONCLUSION
• from the above report it can be concluded that The different internal and external factors
which influence the management and leadership style of the organisation which are need
to be address by the organisation so that they can be able to achieve their goals and
eliminate any disruptions.
• It can also be concluded that some hard and soft kills are necessary to be present in the
individuals for smooth running of the business which also hep organisation of service
industry for further growth and success.s