Report on Leadership and Management Roles and Characteristics at H&M

This report examines the roles and characteristics of leaders and managers within the context of H&M, a global retail company. The report begins by defining the roles of leaders and managers, emphasizing their significance in achieving organizational goals and motivating employees. It then differentiates between leaders and managers, highlighting their distinct focuses, approaches to conflict, and responsibilities. The report details the specific roles of leaders, such as fostering team building, and the roles of managers, including monitoring business activities and providing training. Furthermore, it outlines the key characteristics of both leaders and managers, such as confidence and communication skills. The conclusion reiterates the importance of both leadership and management in the successful operation of an organization like H&M, emphasizing their complementary nature. References to relevant academic sources are included to support the analysis.

MANAGEMENT &
OPERATIONS

Table of ContentTable of Content
 Introduction
 Roles and characteristics of a leader and a manager
 Conclusion
 References

Introduction
Leader and manager both are important part of organisation who help in
conducting day to day operations within effective manner. This report is
based on H&M which is retail industry organisation founded in 1947
and its founder is Erling Persson. Respective company deal in clothing
and accessories at worldwide level. Respective presentation will going
to discuss different roles and characteristics of leader as well as
manager.

Roles and characteristics of a leader and
a manager
Leader – They are the person who have wide influence on team and
individual for accomplishing organisational goals and objectives.
Leader are the one who play essential role in employees motivation
and result in accomplishing goals and objectives. They are mainly
expert in motivation and encouragement of staff members for
conducting work within effective way.

Cont...
Manager – They are the person who control as well as design day to
day operations of several departments for smooth flow of company.
Manager play important role in decision making, performing of several
task as well as also in giving proper guidance to employees.

Cont...
Although, leader and manager both play important role in the working
of H&M for motivating employees and getting work done in effective
manner. But there are wide difference between both of them
explanation are as follows :-
Basis of comparison Leader Manager
Meaning He/she is the person who influence
their subordinates for accomplishing
specific goals and objectives.
Manager manage overall working of
organisation as well as responsible for
planning, direction, coordination and
controlling.
Focus Leaders mainly focus on individual or
team.
Manager focus on overall process and
producer of company.
Conflict Leader utilise conflict as an assets. On the other hand, manager avoid
conflict for smooth working.

Cont...
Role of leaders – In organisation there are various role of leaders
explanation of these are as follows :-
 Supportive
 Encourage team building

Cont...
Role of managers – There are several role performed by the
manager of H&M explanation of these are as follows :-
 Monitor business activities
 Providing training

Cont...
Characteristic of leader and manager – They both have some
characteristics also which play important role in conducting daily basis
operation of company. Explanation of these are as follows :-
 Confidence
 Communication

Conclusion
From the above discussion it has been concluded that, leader and
manager both are different but play important role in the working of
organisation. They both have some role and characteristics which are
distinct from each other.

References
Childe, S.J., 2011. What are the hot topics in the management of
operations?.
Drake, D.F. and Spinler, S., 2013. OM Forum—Sustainable
Operations Management: An Enduring Stream or a Passing
Fancy?. Manufacturing & Service Operations Management.
15(4). pp.689-700.

Thank You