Leadership and Management in Service Industries: Holiday Inn Report

This report examines leadership and management practices within the context of the Holiday Inn hotel. It begins with an introduction to leadership and its importance in achieving common goals, differentiating between leaders and managers. The report then explores classical management theories, including scientific management, and their relevance to Holiday Inn. It further analyzes various leadership styles such as democratic leadership, and management styles like paternalistic management, discussing their practical application within the hotel. The report concludes by summarizing the key findings and emphasizing the significance of effective leadership and management in the service industry, referencing relevant academic sources.

Leadership and
Management for Service
Industries

Table of Content
 Introduction
 Classical management theories
 Leadership styles and roles of leader in service industry
 Management and leadership styles in Holiday Inn hotel
 Conclusion
 References

INTRODUCTION
 Leadership is a process to inspire and motivate group of people in order to achieve
common goal.
 Leaders build strategies, ideas and take risk to meet requirements of company.
 Leaders can be a good manager but manager cannot be a leader. Manager is a person
who is in-charge of all the business activities, monitors, controls and administers the
staff. Present report is based on Holiday Inn which is a family hotel.

Classical management theories
 Scientific management theory: In this theory is formed to improve the productivity and
profitability of organization. This theory collects past data, analyze the data and
evaluate to find out the trends which may be beneficial for company in decision making
and sustain in the market.
 Holiday Inn hotel also need to use this theory by collecting the data and identify the
trends and change its strategies accordingly.
 It helps business to run effectively and efficiently. Holiday Inn hotel may innovate its
services and satisfy its customer base.

Leadership styles and roles of leader in
service industry
 Democratic leadership style: It is the most common and effective style used by the
organizations. Under this style leaders make decision by considering the views of
employees or staff.
 Employees have right to participate in decision making process and present their ideas
and views. Holiday Inn hotel may use this leadership style to encourage staff of their
hotel and involve them in decision making. Providing authority to employees will help
them in performing better and make customers satisfied.

Management and leadership styles in Holiday
Inn hotel
 Paternalistic management style: It is an approach where management of Holiday Inn
treats employees as a partner and take opinions from them and make final decision. The
power of decision making is in the hand of management but employees are involved to
express their ideas and strategies.
 Managers consider their staff as family and protect the interest of staff. It is beneficial
for hotel to use this management styles as staff members give feedback to the
management which helps in improvement, decisions are taken by considering
employees best interest, employees are encourages and retain in the organisation for
longer duration.

CONCLUSION
 From the above report it can be concluded that the report focused on hotel Holiday Inn
and the different management theories adopted by their service industry. Also, it
included the importance of leader in efficient management of the industry.

REFERENCES
 Nieves, J. and Segarra-Ciprés, M., 2015. Management innovation in the hotel industry.
Tourism Management. 46. pp.51-58.
 Gupta, S., Sharma, M. and Sunder M, V., 2016. Lean services: a systematic review.
International Journal of Productivity and Performance Management. 65(8). pp.1025-
1056.
 Shamim, S., Cang, S., Yu, H. and Li, Y., 2016, July. Management approaches for
Industry 4.0: A human resource management perspective. In 2016 IEEE Congress on
Evolutionary Computation (CEC) (pp. 5309-5316). IEEE.