This report provides a comprehensive overview of leadership and management principles within the service industry, with a specific focus on the hospitality sector and the Premier Inn hotel chain. It begins by examining classical management theories, including those of Fayol, Taylor, behavioral theory, and contingency theory, and their relevance to the hospitality context. The report then delves into organizational structures, such as functional, centralized, decentralized, divisional, matrix, and process-based structures, and how they impact the industry. It explores organizational culture, including Handy's framework, and differentiates between management and leadership roles. Leadership and management styles are discussed, with a focus on democratic, autocratic, strategic, and laissez-faire approaches. The report analyzes Premier Inn's current leadership style, which combines democratic and visionary elements, and suggests the integration of strategic management for further improvement. Furthermore, it assesses internal and external factors that influence talent management within Premier Inn, using a talent management model. Finally, it highlights the hard and soft skills essential for current and future leadership in the service sector.