Comprehensive Report: Leadership and People Management at W Boyes & Co

This report provides a detailed analysis of leadership and people management practices within W Boyes & Co, a UK-based department store chain. It begins with a focus on the HR assistant's role in recruitment, including preparing job descriptions, assessing legal and ethical considerations, and participating in the selection process. The report then explores essential leadership skills and attributes, contrasting leadership with management and comparing various leadership styles applicable in different business scenarios. Furthermore, it examines the benefits of team working, the role of leaders and team members in achieving goals, and the effectiveness of teams. Finally, the report covers factors involved in planning and monitoring work performance assessments and evaluating the success of these processes. The content is structured to demonstrate the practical application of leadership and management principles within a real-world business context.

Working with and Leading People

Table of Contents
INTRODUCTION................................................................................................................................5
TASK 1.................................................................................................................................................5
Q1 Preparing documents related to job description to select and recruit new sales assistance......5
Q2 Assessing the impact of legal, regulatory and ethical consideration in recruiting sales
assistant............................................................................................................................................7
Q3 Taking part in the selection process as a HR assistant...............................................................8
Q4 Evaluating own contribution as an HR assistant to the selection process.................................8
TASK 2 ................................................................................................................................................9
Q5 Skills and attributes needed for leadership in business organizations.......................................9
Q6 Difference between leadership and management.......................................................................9
Q7 Comparing different leadership styles in different business situations....................................10
Q8 Ways to motivating staff in achieving organizational goals.....................................................11
TASK 3 ..............................................................................................................................................11
Q9 Assessing the benefits of team working in organization..........................................................11
Q10 Working as a leader and member in a team towards specific goals.......................................12
Q11. Effectiveness of team in achieving of goals W Boyes & Co ...............................................13
TASK 4...............................................................................................................................................13
Q12 Factors involved in planning and monitoring the assessment of work performance.............13
Q13 Plan and deliver the assessment of the development needs of an individual.........................14
Q14 Evaluation of the success of assessment process..................................................................15
Conclusion..........................................................................................................................................15
REFERENCES...................................................................................................................................16

Index of Tables

Illustration Index

INTRODUCTION
It is very essential for organizations to lead and work with people to achieve long and short
term goals. Therefore selection and recruitment process play important role in hiring the right
people in organizations (Townley, 2014). The company chosen for study is W Boyes & Co which is
a chain of department stores present in UK. The company was foubded by William Boyes. The
present report features the important aspects of the employment process of hiring sales assistant.
Besides this the report also covers skills and attributes needed in leaders along with comparison
between leadership and management. It also features different aspects and benefits of team
working.
TASK 1
Q1 Preparing documents related to job description to select and recruit new sales assistance
Documentation is a vital activity in the selection and recruitment process of an organization
(Armstrong and Taylor, 2014). The HR assistant of W Boyes & Co in order to recruit new sales
assistant need to prepare a job designation based on following job related documents:
As an HR assistant it is important to design a job profile in order to select the right sales
assistant for W Boyes & Co. The job description is referred to a list of responsibilities and
functions of an individual applied for a specific post. It also include the important skills and
qualifications required in a person to perform the job. In addition to this it entails the salary
structure associated with the sales assistant's post (Naff, Riccucci and Freyss, 2013). After the job
profiling the HR executive post the job vacancy on suitable portal such online job portals,
employment newspapers, etc. in order to reach out to potential applicants. W Boyes & Co posts job
vacancy on its website for hiring sales assistant (Campbell and Knapp, (Eds.), 2013).
The resume of an applicant assist the HR personnel in selecting the right candidate by
looking into the skills, experience and educational qualifications. Desired applicants with required
skills and qualification are then shortlisted. All important documents are recorded in company's
database for future reference.

Job description:
Job title Sales Assistant
Employment status: Fresher
Contract Hours: 8:30 hours/day
Salary: negotiable
Benefits Incentive and travelling allowances
Location Greater London
Duties and
responsibilities
Serve and advice clients
Handle consumer payments made by cash, cheque and card
Help consumer to find goods wanted by them
Advice on stock availability and promotions
Give information on product pricing
Stack shelves to ensure attractive display
Key Performance
Indicators
To increase sales for meeting targets
To suggest customers to solve their issues
To give proper information about the products
Reporting to Senior Sales Manager
About the Company W Boyes & Co which is a chain of department stores
present in UK.
Closing date 30 December 2015

Person specification
Criteria Essential Desirable
Qualifications
Graduate degree Good standard of
literacy and
numeracy
Skills/competencies polite and helping
nature and
positive thinker
Basic mathematical
skill
Experience
Required
No experience
will do
1 year experience in
sales field
Special attributes
(for example, a track record of writing
financial reports for a company board)
Basic knowledge
of office and
CRM tools
Having a command
on MS excel, word
and PowerPoint
software.
Personal qualities
(for example, self-motivation)
Able to prioritize
task in effective
manner
Time management
Q2 Assessing the impact of legal, regulatory and ethical consideration in recruiting sales assistant
The recruitment process of the retail company is subject to several legal, regulatory and
ethical considerations. These implications on W Boyes & Co's hiring process is briefly discussed in
the following points:
The Sex Discrimination Acts 1975 and 1986 – The act is required to be adhered by W Boyes &
Co's while undertaking recruitment process. In this regard, the company cannot discriminate against
the employees on the basis of their gender. If done then the employer is likely to face legal
proceedings (Dipboye and Colella, 2013).
Equal Pay Act 1970 - Through this act, the employees are entitled towards getting pay on the basis
of their qualification and work. The company cannot adopt biasness against the employee in this
regard (Deakin and Morris, 2012). If done then employee has a right to take the help of law. The
implications for the company can be giving employee the pay as per qualification and work.

Disability Discrimination Act 2005 - The legal implications of not adhering with the act can be
legal proceeding as well as tarnished image of company.
Q3 Taking part in the selection process as a HR assistant
My role as an HR assistant becomes very important in selecting sales assistance for W
Boyes & Co. I will design the appropriate job profile for hiring sales assistant for the company. I
will make choose a suitable portal to post the vacancy in order to make the advertisement visible to
maximum potential candidates (Armstrong and Taylor, 2014). After job posting I will make sure
that the recruitment documents are recorded properly for future references. In addition to that the
screening of the selected candidates is done for checking their suitability for the sales job. Further I
will involve the marketing and sales head in the interview panel in order to streamline the hiring
the process. I will verify the documents of the applicants in order to avoid conflicts on the grounds
of legal and ethical consideration. I will conduct the induction session for the chosen candidates and
explain those HR policies and their roles and responsibilities as sales assistants. As a HR assistant
training and development of the new employees also falls under my job domain. Besides this, I will
help the new employees in resolving their work related issues.
Q4 Evaluating own contribution as an HR assistant to the selection process
My contribution as an HR assistant to the selection process in the company is very cardinal.
I am responsible to assist the Hr. manager so as to make a proper recruitment plan for ensuring
efficiency of process. Once the skills and attributes of sales assistants are identified I will take help
of my Hr. manager for preparing job advertisement and searching suitable media to post the
vacancy for the job position. I will talk with the job portal agencies on behalf of my company so as
to ensure that the requirements are met in a best possible manner. I will make sure the advertisement
for the vacancy is reached to maximum candidates in order to invite their application for the
process. I will then call them one by one so as to line up the candidates for interview. I will post
invitation suitable panel to interview after the names have been decided by HR manager. In
addition to this, I will monitor the staffing activities to avoid unlawful practices. I will encourage
the recruitment process to be conducted on the grounds of legal, regulatory and ethical
considerations. All the candidates will be given equal employment opportunities irrespective of
their race, religion, age, sexual orientation, gender and disability (Townley, 2014).

TASK 2
Q5 Skills and attributes needed for leadership in business organizations
Leadership is referred to activity of leading individuals and teams to achieve organizational
goals. Great leaders make great organizations. There are certain skills and attributes required for
leadership in businesses. These are briefly discussed in the following points:
Basic traits Honesty, sincerity, dutiful, responsible, efficient, optimist, decisive,
courageous, enthusiastic, humble and understanding (Du, Swaen,
Lindgreen and Sen, 2013).
Commitment A good leader shows strong commitment towards his team. He understands
the fact that organizational goals can be achieved by working as a team. A
good leader instead of commanding others work with team members to
attain company's objectives.
Communication skill Successful leaders communicate effectively with the teams in order to
increase their productivity. They clearly communicate tasks and projects to
the team members in order to drive desired outcomes (Voon and et. al.,
2011).
Motivational skills Leaders are good motivators. They regularly inspire the team and boost
their moral in tough situations. Leaders promotes personal and professional
development of team members to amplify their growth opportunities
(Economy, 2015).
Professional expertise Effective leaders possess sound technical and professional knowledge
which help them in becoming experts in their respective fields.
Q6 Difference between leadership and management
Leadership and Management are two different concepts. The difference between leaders and
managers is presented in the following table:
Table : Leadership vs Management
Leadership Management
Leadership is defined as an activity of leading
individuals and teams for achieving a common
Management refers to the activity of planning,
organizing, developing and monitoring the

objective (Benincasa, 2012). organizational operations (Nelson and Economy,
2015).
Leader is an individual who works with other
team members to achieve goals.
Managers is a person who commands others to
execute work for attaining company's objectives.
Leaders persuades others to work voluntarily. Managers direct employees to perform their
tasks and projects.
Leaders motivate, communicate and encourage
teams to increase their productivity.
Managers commands and controls the activities
of their subordinates to improve theior efficiency
at work.
Leaders provide out of the box solutions to the
problems faced by their team mates.
Managers follow a set rules to resolve
organizational problems (Herman, 2011).
Leaders not necessarily holds a title to delegate
the work to team members.
Managers hold titles for their job roles. For
example: HR Managers, Marketing Managers,
Area Sales Head, etc.
Leaders generate results by employing
innovative methods (Avolio and Yammarino,
2013).
They are responsible for bringing out outcomes
by employing organizational processes,
structures and systems.
Leaders do not have tangible power over their
team members.
Managers have the authority by the virtue of
their designations.
Q7 Comparing different leadership styles in different business situations
A leader has to opt for different leadership styles in varied situations in the organization. In
order to discuss different leadership styles in different scenarios, the following points can be
considered:
Leaders use democratic leadership in W Boyes and Co when there is a need to invite opinions of
team members. This can be while handling a tough client or formulating strategies with respect to
upcoming work load in the company. It can also be undertaken when W Boyes and Co has to
undergo a major structural change. The style is likely to help the employees in easy adoption of
organizational changes. It may further aid in boosting their morale so that the views can be of value
(Voon and et. al., 2011).
Autocratic style helps leaders to make decisions on their own without involving employees in
the process. This style is adopted within W Boyes and Co during the time of heavy work load. This

aids to maintain discipline in organizations followed by ensuring towards effective supervision on
employees. In the same way, Transformational Leadership is used when the company feels a need to
improve productivity of the team members. Here the need is towards maintaining an effective
communication channels to enhance the efficiency of employees (Herman, 2011).
Q8 Ways to motivating staff in achieving organizational goals
There are number of ways of motivating employees in order to achieve organizational goals.
These are as follows:
By making use of Maslow need hierarchy, management in W Boyes and Co can identify the means
by which employees can be recruited. For example, employees with lower level needs can be
motivated thorough pay hikes, promotion and giving incentives from time to time (Economy, 2015).
While the employees in higher level needs can be motivate through giving new job roles.
In the same way, managemebnt at W Boyes and Cocan make use of reward systems so as to
Appreciate the employees for showing extraordinary performance. The rewards can be in form of
gift cards, bonuses among others (Nelson and Economy, 2015).
TASK 3
Q9 Assessing the benefits of team working in organization
While working in Tesco, I got many chances to work in a team. This made me realize the
benefits of team work that are described below.
 Builds strength- Team work in Tesco taught me about its benefit n term of how it helps to
build strength of an employee. The weak points in an employee are removed with the help
co-operation by team members. Improved strength of employees will helps W Boyes & Co
to reach its sale target in minimum time period.
 Brings innovation and creativity- The best advantage of team work that I learnt while
working in Tesco is of increased creativity of the employees (Purcell, 2003). The personnel
of W Boyes & Co are able to think for innovation in an efficient way. Innovation and
creativity will improve the goodwill of W Boyes & Co in the market.
 Improves communications skills- I also felt that team work helps an employee to improve
his/her communication style. Communication is an important tool in the workplace. Lack of
communication generates poor work performance of W Boyes & Co . Improved
communication will then build harmonious relationship among the employees.
 Encourages participation- I also found that team work leads to an increase of employee
participation is increased in team work. Team member’s participation encourage the

employee to participate in the group task or activity (Yang and Chu., 2012). It develops
involvement in company’s environment. Employee participation in work helps W Boyes &
Co to achieve its objectives and goals. Conflict and difficult situation at the time of working
in a team as a leader and a member
Team leaders and members face various problems and conflicts at the time of working.
Q10 Working as a leader and member in a team towards specific goals in coflicting work
In order to deal with the conflicting situstions faced as a leader and member in a team, there is a
need to adhere with following areas;
 Withdrawal: in this step, one of the team member can withdraw from tjr conllfciet., It
can assist to cool down things.
 Suppression:
 Dominance:
 Compromise:
 Integration/collaboration:
Encourage cooperative behaviour:
 Communication- As a team leader is the responsible authority to tackle the working of the
team. It is duty of the team leader to generate the task of specific employees. The team
leader also has to face issue regarding to compliance. These issue are generally due to lack
of communication among the team member. For example, in the mobile department of W
Boyes & Co the team leader unintentionally forgot to declare about the work deadline. The
team mates were in an impression to finish the task in a week. When the team leader came
to know about non completion of work, he/she asked the team mates to finish the target in
the deadline. This was an unintentional mistake as the team leader has various number of
opportunity that he/she needs to handle (Purcell, 2003). But the mistake caused problems
for the other team mates. Team leader can make sure that each message and task is properly
communicated to the required employee.
 Time management- To manage the deadline given by the team leader is the major issue
faced by the team mates. For example in the sales department, team mates think they are
overburdened by the sales target they are appointed with. On account of higher authority it is
the right amount of work target each employee is assigned to (Briar, Liddell and Tolich,
2014). The inability of the team mates to finish the task in the allotted time work causes