HSBC: Roles of Leaders and Managers in Operations Management

This report delves into the management and operations of HSBC Holdings Plc, a British multinational banking and financial service holding company. It examines the roles and characteristics of leaders and managers within the organization, comparing their responsibilities in various situations. The report explores different leadership theories, including situational, system, and contingency theories, and analyzes key approaches to operational management. It emphasizes the importance of operations management in achieving business objectives and assesses how environmental factors influence decision-making by leaders and managers. The analysis covers leadership skills, including hard and soft skills, and how they contribute to organizational success, providing a comprehensive overview of leadership and management practices within HSBC.