BSB51918 Diploma of Leadership and Management: Continuous Improvement

This assignment solution addresses knowledge questions related to continuous improvement within a leadership and management context. It begins by identifying business-related systems and procedures, such as marketing, sales, manufacturing, and administration, and explains how these can support continuous improvement. The solution then identifies continuous improvement systems like the fishbone diagram and process mapping. Focusing on process mapping, it explains its relationship to knowledge management, performance management, and quality, highlighting how it helps improve employee working capability, enhance working performance, and enhance quality standards. The assignment emphasizes the importance of these concepts for achieving business objectives and fostering sustainable growth.

Leadership and
management business
college

Table of Contents
Contents
INTRODUCTION...........................................................................................................................1
TASK 1: Knowledge questions.......................................................................................................1
Question 1........................................................................................................................................1
a) Give two (2) examples of business-related systems and two (2) examples of business-
related procedures.......................................................................................................................1
b) Explain how the selected systems could be used to support effective continuous
improvement...............................................................................................................................1
Question 2........................................................................................................................................1
Identify two (2) continuous improvement systems or processes................................................1
Question 3........................................................................................................................................1
Select one of the systems or processes from question 2 and explain how it is related to:..........1
CONCLUSION................................................................................................................................2

TASK 1: Knowledge questions
Question 1
a) Give two (2) examples of business-related systems and two (2) examples of business-related
procedures
Business related system is based on workflow that is connecting with business through
which value proposition is managed. For example, marketing and sales.
There is different business related procedure as well that instruct balanced level of
execution of different activities. For example, manufacturing and administration.
b) Explain how the selected systems could be used to support effective continuous improvement.
In support of effective continuous improvement ability of business to achieve its objective is
increases. In relation to marketing capability to reach towards potential customers is advanced
and with prospect of sales ability to advance revenue generation is managed.
Question 2
Identify two (2) continuous improvement systems or processes
Example,
 fish bone ishikawa diagram
 Process mapping
Question 3
Select one of the systems or processes from question 2 and explain how it is related to:
Knowledge management: The process mapping assists the management to explore working
tendency of each employee and with this it is easier to improvise working capability with
perfection. Leadership and management are the two fundamental that is used within the business
as in order to accomplish desirable ending with perfection and in timely frame
Performance management: The acknowledgement of performance is depending on learning
and with support of process mapping ability to advance working performance is increases in
productive manner. Through process mapping organisation can improve their performance in the
effective way as there may be many challenges so to deal with them a strategic process
management can be followed.
1

Quality: Process mapping assist the business to enhance its quality standards as working
credibility’s is analysed over a continuous period of instance. The business system and processed
advance clear vision and mission by which achievement of standardised goals and objectives is
processed with perfection. It is found in almost every quality toolbox. Whether it is in the form
of flowcharts it will help them in documenting the process.
Sustainability: It is related to improvisation of working and its efficiency as mapping
provide better insight through which brainstorming ideas are developed that is in favoured of
business growth.
2