Leadership and Management for Service Industries - Unit 5 Report

This report delves into the core concepts of leadership and management within the service industry, providing a comprehensive overview of classical management theories such as scientific and bureaucratic management, and organizational culture models including power, role, task, and person cultures. It explores the crucial roles of leaders and managers, differentiating between leadership and management styles, including autocratic and democratic approaches. The report analyzes the application of these concepts within the context of Wa-Pila hotel, specifically highlighting the adoption of a democratic leadership style. Furthermore, it compares and contrasts different management and leadership styles, discussing their advantages and disadvantages, and concludes by emphasizing the significance of effective management and leadership in the service sector. The report also includes a list of relevant references for further study.

Leadership and
management for service
industries

Table of Content
• Introduction
• Different classical management theories in service industry
• Roles of leader and different leadership styles
• Review of management and leadership styles in Wa-Pila
• Conclusion
• References

Introduction
Management defines as the art of managing and controlling of things in the service industry.
It act as a backbone and helps in attainment of goals and objective of an organization.

Different classical management theories in service
industry
The classical management theory is based on the belief that employees only have physical
and economic need and the social needs and job satisfaction need does not exist and are
unimportant for them. Below are the classical management theories:
• Scientific management theory: This theory was developed by Taylor which encourages
the use of scientific method in order to perform the activities more efficiently and
effectively.

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• Bureaucratic Management Theory: This theory was developed by Henri Fayol and
Max Webner. According to this theory roles are clearly designated to the person
concerned and they have to report to higher authority.

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Culture of an organisation:
• Every organisation has different culture and this could easily be explained with the help
of Handy's culture model.
• Power Culture: Under such type of culture, power is only given to an individual who is
responsible for effective decision making in the company.

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• Role Culture: There are different roles performed by an individual in an organisation. It
is the duty of manager of Wa-Pila to assign duties to the employees according to their
capabilities, educational qualifications etc.
• Task Culture: In this type of culture, the main focus is over completing of task with a
specified time.

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• Person culture: This culture lays emphasis on
the capabilities of individual rather than
completion of task. Wa-Pila hotel must care
about their employees because they are the only
one through which goals and objective can be
achieved.

Roles of leader and different leadership styles
A leader is a individual person who has the ability to lead group and help a company in
achieving their goals and objectives. Below are the roles of a leaders:
• Supporter: A leader is person that provide support to every individual. They have
possesses great personality and experience which gives positive results to an
organisation.

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A manager is a person who is responsible for controlling and managing the activities of an
organisation. Below are the roles of manager:
• Entrepreneurial role: Manager works as a innovator as they always work for new
improvement in the performance of an organisation.

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Different leadership styles:
• There are different type of leadership style followed in the service industry which are
mentioned below:
• Autocratic leadership: In such type of leadership style, the decision is taken by a single
individual. It is most useful in case of any fast dynamic situation. Here the leader has
high degree of supervision over the other employees of the company. .

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• Democratic leadership: In such type of leadership
style, a leader involves every individual person for
the decision making process. It is very beneficial as
it involves active participation of every individual
member which focuses on the creative and
innovative ideas.

Review of management and leadership styles in
Wa-Pila
In Wa-pila hotel the leadership style chosen is democratic style. This leadership style
involve ideas of every employees so that they can effectively contribute to the decision
making process. Moreover in this style every individual feel motivated and valued as
company consider them their greatest asset.

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• Compare and contrast management and leadership style
Basis Management style Leadership style
Advantage Scientific management style main focus is over
improvement of business operation.
Democratic style is very beneficial for solving the
the complex issues as it involves every individual
for the decision making process.
Disadvantage This theory needs huge amount of investment
because it involves training of workers which
require money thus considered as a costly
system.
It is a very time consuming approach as some of
the project are urgent and in that case this style
didn't work properly.

Conclusion
From the above discussion it can be concluded that management and leadership plays a
great role in service industry. Different management theories are applied to service industry
and among the various culture discussed, Task culture suits the best in Wa-pila hotel.

References
• Kristandy, S. J. and Aldianto, L., 2015. Factors that Influence Student's Decision in
Starting-up Service Franchise Business in Bandung. Procedia-Social and Behavioral
Sciences, 169, pp.318-328.
• Qihua, L. A .I., 2012. Discussions on Basic Connotation and Trait in Cultural
Construction of Educational Testing Service [J]. China Examinations, 10.
• Santoso, M. I ., 2015. Applying interactive planning on public service leadership in the
directorate general of immigration Indonesia. Procedia-Social and Behavioral

Thank you