Leadership, Management, and Operations: A Jaguar Case Study Report

This report analyzes leadership and management within Jaguar's operations, differentiating between the roles of leaders and managers. It explores the application of managerial functions such as planning, organizing, staffing, directing, and controlling, alongside the roles of leaders as change agents and support solicitors. The report examines situational leadership, systems leadership, and contingency theories, illustrating their application in scenarios like changing work practices and creating manufacturing sites. It delves into operations management approaches including lean production, Six Sigma, and TQM, highlighting the roles of leaders and managers in each. The importance of operations management is underscored, emphasizing its role in resource utilization, customer satisfaction, and revenue generation within the context of Jaguar's business objectives.

Management and
Operations

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1. Defining together with comparing distinct characteristics and role related to organisational
leader and manager......................................................................................................................1
TASK 2............................................................................................................................................3
P2. Examining examples about leader’s role and managerial functions to be applied in various
contexts of situations...................................................................................................................3
P3. Application of certain theories and models of leadership.....................................................4
TASK 3............................................................................................................................................5
P4. Explaining key operations management approach and roles that are played by leaders and
managers on each.........................................................................................................................5
P5. Explaining importance addition to values concerned with operations management in
objective attainment.....................................................................................................................6
TASK 4............................................................................................................................................7
P6. Assessing factors of business environment which impacts widely on operations
management and decision-making process of leaders and managers in a company...................7
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
Area or management having responsibility to focus on designing and controlling entire
working of productions, redesigning, etc in manufacturing goods or service is delineated to
operations management. It is a function of organisation that manages process related to creating
offerings (Nag, 2019). It ensures delivering products on time and successfully transmogrifying
raw materials into valuable finished goods. For enhancing understanding about concept of
management and operations, Jaguar is selected organisation that is luxury vehicle brand famous
to manufacture cars and other sports related products at different production system. It have
transformed its new assembly plant at Halewood in order to guarantee World Class Performance
in its system of production.
The report differentiates among functions of manager and role of leader. It also includes
application of managerial functions and leader’s role in certain situation. Further, an article is
devised including information about appreciating role played by managers and leaders in various
operations functions. It also demonstrates understanding for relationship among management
addition to leadership within contemporary environment of business.
TASK 1
P1. Defining together with comparing distinct characteristics and role related to organisational
leader and manager
Definition of leader and manager
Leader: Someone wo have ability to see the ways things or situations could be improved
and rallies others for moving towards better vision is known as a leader (Washbourne, 2019). In
Jaguar, leader works to make organisational vision a reality through making an attempt to put
people first.
Manager: Someone exercising functions to hire, fire, administer, monitor performance,
maintain discipline, do performance appraisals and has charge of entire company is said to a
manager. Within Jaguar, manager have responsibility for managing production system, devise
strategies, execute cultural change programme and hence forth.
Comparison among leader and manager of Jaguar
Basis of comparison Leader Manager
Characteristics Delegation: Organisational Develops talent: In Jaguar,
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leaders are characterised as
effective delegators as assign
authorities to employees for
working effectively.
Trustworthy: In case with
Jaguar, leader is able to build trust
with people working for them
along with across the venture.
great managers work to meet
workforce needs along with
look towards their strengths and
weakness so to work on
developing key areas.
Communicating
empathetically: Managers of
company foster environment of
empathy and open
communication (Piper, 2018).
Roles Organisational representative:
A leader have role to represent
entire business at general
meetings, seminars, etc to
communicate organisational
rationale to external public.
Solicits support: Leader of
Jaguar have role to invite support
along with cooperation of
subordinates.
Change agent: It is the role of
leader to guide addition to
champion changes which are
envision and have been entrusted
from up the ladder (Warter and
Warter, 2020).
Interpersonal roles: In this
kind, manager of company have
role of liaison, figurehead and
leader.
Informational roles: The role is
all about sharing all types of
information across the venture.
Herein, manager of Jaguar has
role of spoke-person, monitor
and disseminator.
Decisional roles: For getting
work completed, essential
decisions are to be framed by a
manager. Disturbance handler,
negotiator and resource allocator
are some managerial roles.
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TASK 2
P2. Examining examples about leader’s role and managerial functions to be applied in various
contexts of situations
With situations pertaining in an organisation, there are certain functions being performed
by a manager and some roles undertaken by a leader. In case with Jaguar, some roles of leader
together with functions of managers are as examined:
Functions of manager:
 Planning: While thinking of function of manager at planning, it is all about making
decisions for future through framing goals, taking appropriate actions, determining
strategies to use, deciding on required resources and hence forth (Johnson, Leenders and
Flynn, 2021).
 Organising: Herein, manager of Jaguar arranges resources and establish relationship that
permits employees for working collaboratively.
 Staffing: In this, manager recruit and select workforce for positions within production
system at Jaguar.
 Directing: The function comprises guidance and direction to people for reaching success.
 Controlling: in this, manager evaluate the ways in which that organisation have achieve
objectives, improve performance and take actions by setting standards so to measure,
compare together with devise decisions.
Roles of leader:
 Change agent: In case with Jaguar, leader have role to guide and achieve champion key
changes that are envisioned by higher authorities.
 Soliciting support: Leader have role to invite support in form of suggestions and
implement possible plans for workers.
Different situation contexts with application of roles and functions of leaders and manager in
Jaguar
Changing work practices: To redesign plant and processes at workplace, it is essential
to change existing practices of work to alter operations and level of thinking of employees.
Within Jaguar, transforming work practices, culture, environment, etc at Halewood, managers
have function of planning about programmes and activities that suits workforce interest. Also,
managers have function to organise resources, hire new staff, provide directions about new
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practices and control deviations. Similarly, leaders in this situation have role of change agent
(Sinha, 2019).
Creating highly sites of manufacturing: Organisational refurbishment process
comprises of replacing all facilities of production for delivering exceptional level of quality and
building a highly effective workplace environment. In Jaguar, factory location at Halewood
requires efficient lean manufacturing environment. In this, managers have functions to plan
standards for operations currently available. Furthermore, managers are responsible for
organising equipment along with major facilities. Controlling deviations among actual working
and standardisation needs managers to devise suitable strategies for management. Likewise,
leaders in the situation have role of soliciting support from superiors and subordinates so to
influence all for lead manufacturing work environment.
P3. Application of certain theories and models of leadership
There are some theories that could be applied by leaders in different situations. In case with
Jaguar, some of theories and their application are as mentioned:
Situational leadership theory: The leadership theory says that there are unique
characteristics of an effective leader which vary on the basis of people they lead and context
wherein group is operating (Walters and Helman, 2020). In other words, it stems from belief that
successful leader responds differently in specific style. In relevance to Jaguar, leader could apply
situational leadership theory in situation of changing work practices as with this, leaders can use
suitable styles to lead or influence people for carrying out operations in accordance to modified
plans, programme and operations. It benefits business to recognise requirement for flexibility,
building suitable workplace, enhancing awareness and boosting work routine. However, the
theory looks wider on immediate needs rather than long tern needs and generates huge
dependency on a person.
Systems leadership theory: It is concerted efforts for influencing people to work
collaboratively at distinct places within the system at various levels. It states that there are some
behaviours and outputs which are driven through interactions of leader. In Jaguar, leader can
apply systems leadership theory in situation of creating highly sites of manufacturing in which
leaders puts determination for factorising in their way of influencing or working in complex
environment so to convert it in lean production environment and foster relationship with
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elements. It enables leader to look holistically for conditions and factors of environment so to
gain better insights about issues or hardships.
Contingency theory: The theory claims that there is no specific or best way for leading
people. Instead, optimal working of a leader is based on extrinsic or intrinsic circumstances. In
aspect to Jaguar, application of the theory is suitable for adapting succinct strategies that suits
effective changes in any situation at particular time. It benefits leader to understand situation and
then adapt styles to take rational decisions that highly depends on situations.
TASK 3
P4. Explaining key operations management approach and roles that are played by leaders and
managers on each
These are the systems which serves as function to manage process and practice to convert
inputs into outputs for forming commodities and services (Geist and Reed, 2017). These involves
set of practices that are used by professionals for enhancing efficiency in department of
production. In association to Jaguar, some operations management approaches and role played
by leaders as well as managers are below:
Lean production: An approach that looks towards cutting waste while ensuring quality is
termed to lean production. In Jaguar, lean production is used in all aspects ranging from
designing, production to distribution of cars or other products. In this, manager play role of
planning aspects to minimise activities which do not add values in work processes and
controlling deviations to achieve sophisticated objectives. Similarly, leaders have role to
influence participation in continuous improvement processes.
Six Sigma: An approach that focuses on improving potentials of business processes is
named as six sigma (Hakkala and Heimo, 2019). Using six sigma, professionals eliminate defects
in cars and vehicles in processes associated with manufacturing to transactional to delivery.
Herein, managers perform informational role wherein they share information about
improvements along with variation reduction to employees. At same time, leader have role of
representing the venture at international level through seminars and other meetings.
TQM: An approach for managing customer satisfaction for attaining long term success
refers to total quality management. It involves efforts made by business to apply and build
permanent environment in which manpower is able to continuously make improvements in their
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competence for offering on demand goods which customers searches of specific value. In Jaguar,
using the operational management approach, professionals proposes sequence of ways with paths
to successful improve use of strategy, effective communication and data for instilling discipline
of quality in processes. Herein, managers have role to put spotlight on plans and resources which
are used for manufacturing vehicles, continuously direct people and controlling deviations in
product quality. At same time, leaders undertake role of setting work culture which is essential to
flourish adequate quality management of totality of offerings.
P5. Explaining importance addition to values concerned with operations management in
objective attainment
Effective operations management assist employee engagement as well as defines key
responsibilities within a business concern (Antchak and Ramsbottom, 2019). In context to
Jaguar, operations management is significant to plan, control together with supervise processes
in production and service delivery. It ensures proper delivery of commodities with suitable
instruments at accurate time. Some of importance and values related to operations management
within Jaguar are underneath:
Optimum resource utilisation: It is one of value related to operations management that it
emphasises towards utilising resources of company effectively. Within Jaguar, operations
management are more valuable to frame proper tactics so to continue activities accordingly.
Through this, managers keep check of all practices addition to ensure that all kinds of resources
are used on useful means so that they are not wasted.
Satisfy customers: When customers are satisfied then this makes a businessman successful.
With this, it is said that key to organisational success lies in satisfying customers. For this,
professional of Jaguar requires to prove their potential and prospective base of customers with
demand addition to meet their satisfaction level with desired variants of cars. All these shows
importance of implementing operation management in the enterprise.
Increasing revenues: It is value of operation management that it helps in making good
reputation in market for offering great quality of product that meets organisational goal to
increase revenues from new customers (Wong, 2017). With the revenue growth, administrators
of Jaguar help in launching innovative offerings and new products by increasing technology in
its models.
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Motivates workforce: Operation management is valuable as it ensures that all people are
aware or have knowledge about roles at production system. In Jaguar, it is valuable because
when employees felt demotivated or feel left then they feel that they are unable to contribute in
business in meaningful manner. With this function, operations manager assists employees to
clearly have insights about their roles that ensures maximising productivity.
TASK 4
P6. Assessing factors of business environment which impacts widely on operations management
and decision-making process of leaders and managers in a company
Business environment includes aggregate totality of individual, business concerns and other
kind of forces which affect production related operations and decisions of a company (Camillus,
Bidanda and Mohan, 2017). By assessing business environment, it becomes possible for
professionals of Jaguar to focus on key activities, tapping useful resources, coping with fast
changes, forming policies and improving performances. Some business environment factors that
impacts widely on decisions framed by managers and leaders along with managing operations at
Jaguar are assessed below:
Corporate social responsibility: It is a factor that encourages business to make contribution
in social objectives related to activist, charitable nature, philanthropic, etc through ethically
oriented practices. In Jaguar, managers and leaders have devised decisions to contribute in
governmental initiatives for infrastructure and community development. When ethical operations
are carried out then it impacts effectively on managing operations along with decisions framed
by managers and leaders to build position in the market. However, when society sees an
organisation as being unethical in operations then it impacts by tarnishing brand name and
mismanagement of operations to achieve sales volume.
Culture: It is associated to way of life of some groups of people along with meaning the
way people perform things (Mueck and Karls, 2018). In association to Jaguar, managers and
leaders makes decision for making operations more distributed along with moving to a structure
related to network of team, culture impacts binding workforce together along with effective
communication in all process of production to achieve success. When managed well, it is culture
that impacts positively on driving execution of decisions and managing operations to ensure
consistency across the globe.
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Technology: Applying scientific knowledge in context to practical purposes is termed as
technology. In Jaguar, most of decision making is based on adopting innovative technologies in
its models and working of employees (Burnett, Rickard and Terekhov, 2018). However, frequent
changes in technology impacts negatively in operations management of the company as it has to
modify administration of activities which are performed by employees in production to service
delivery. At same time, it also impacts adversely on decision making of leaders and managers as
major modifications are to be implemented in strategies that causes effects on other functions.
CONCLUSION
The report and article on management and operation concludes that all businesses posses
operations management that provides an opportunity for maximising efficiency in practices to
manufacture goods. It minimises damages that results in less losses. Major characteristic that
defines leader and manager are delegation, trustworthy, develop talent along with communicate
empathetically. Essential roles associated to manager and leader includes interpersonal roles,
informational roles, decisional roles, organisational representative, solicits support and change
agent. Different situation contexts wherein leaders an managers apply their roles and functions
includes changing work practices and creating highly sites of manufacturing. Major operations
management approach is lean production, six Sigma and TQM. Essential importance addition to
values concerned with operations management comprises of optimum resource utilisation, satisfy
customers, increasing revenues and motivates workforce.
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REFERENCES
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challenges. The International Journal of High-Performance Computing
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Digitalisation and Security Issues Affect the Car as a Product and Service?.
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