Analysis of Leadership and Management for Service Industries: Marriott
VerifiedAdded on 2023/01/12
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AI Summary
This report offers a comprehensive overview of leadership and management within the service industry, using Marriott as a case study. It explores current and future management and leadership skills, differentiating between hard and soft skills, and providing insights into essential traits. The report delves into task-oriented and transformational leadership styles, as well as situational leadership, and examines change management systems. It compares change management and leadership implementation across different organizations to highlight effective strategies. The conclusion emphasizes the interconnectedness of leadership and management for success in the service sector, supported by references to relevant research.

Leadership and
Management for Service
Industries
Management for Service
Industries
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TABLE OF CONTENTS
INTRODUCTION
CURRENT AND FUTURE MANAGEMENT AND LEADERSHIP SKILLS
FUTURE MANAGEMENT AND LEADERSHIP TRAITS
COMPARING THE CHANGE MANAGEMENT SYSTEM AND LEADERSHIP
IMPLEMENTATION OF TWO ORGANIZATIONS
CONCLUSION
REFERENCES
INTRODUCTION
CURRENT AND FUTURE MANAGEMENT AND LEADERSHIP SKILLS
FUTURE MANAGEMENT AND LEADERSHIP TRAITS
COMPARING THE CHANGE MANAGEMENT SYSTEM AND LEADERSHIP
IMPLEMENTATION OF TWO ORGANIZATIONS
CONCLUSION
REFERENCES

INTRODUCTION
Management is an important element in any organization and therefore it is important to understand
different management theories which will be very helpful in meeting the modern day challenges in
any organization.
Leadership is a process in which leader influences its followers to achieve organizational goals.
Leader provide a direction for achieving the desired result.
In this report, Hotel Marriott is taken as an organization, which provides Hospitality Services all
across the world.
This report presents different types of management and leadership skills required in service industry.
Management is an important element in any organization and therefore it is important to understand
different management theories which will be very helpful in meeting the modern day challenges in
any organization.
Leadership is a process in which leader influences its followers to achieve organizational goals.
Leader provide a direction for achieving the desired result.
In this report, Hotel Marriott is taken as an organization, which provides Hospitality Services all
across the world.
This report presents different types of management and leadership skills required in service industry.
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CURRENT AND FUTURE MANAGEMENT AND
LEADERSHIP SKILLS
There are different types of skills and each of these type is important.
Hard skills refers to the set of abilities that can be easily measured.
These skills are considered as the technical ability to fit a job. Hard skills can we learn
easily. Management skills are called as hard skills.
On the other hand, soft skills are not specific to a particular job.
It refers to the traits that makes a good employee.
Leadership skills are known as the soft skills.
LEADERSHIP SKILLS
There are different types of skills and each of these type is important.
Hard skills refers to the set of abilities that can be easily measured.
These skills are considered as the technical ability to fit a job. Hard skills can we learn
easily. Management skills are called as hard skills.
On the other hand, soft skills are not specific to a particular job.
It refers to the traits that makes a good employee.
Leadership skills are known as the soft skills.
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Cont..
Current management Skills
Technology using skills
Excellent marketing skills
Good numeracy and literacy skills
Hard communication skills like speaking foreign language
Data analysis skill
Relevant certification and licenses
Planning and decision making skills
Current management Skills
Technology using skills
Excellent marketing skills
Good numeracy and literacy skills
Hard communication skills like speaking foreign language
Data analysis skill
Relevant certification and licenses
Planning and decision making skills

Cont..
Current leadership skills
Adaptability
Team oriented
Passionate
Problem solving skills
Business skills
Current leadership skills
Adaptability
Team oriented
Passionate
Problem solving skills
Business skills
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FUTURE MANAGEMENT AND LEADERSHIP
TRAITS
Future management skills
The key management skills required for the future in the hospitality industry is focusing
more towards task and in maintaining proper relationship among other employees of the
organization.
And for achieving this two forms of management style can be used which will help up in
achieving the desired skills which are very important for the future.
Task oriented management style
This form of management style is a behavioral approach in which the leader mainly focuses
on the task to be performed with the objective to achieve desired goals in a specific period of
time.
TRAITS
Future management skills
The key management skills required for the future in the hospitality industry is focusing
more towards task and in maintaining proper relationship among other employees of the
organization.
And for achieving this two forms of management style can be used which will help up in
achieving the desired skills which are very important for the future.
Task oriented management style
This form of management style is a behavioral approach in which the leader mainly focuses
on the task to be performed with the objective to achieve desired goals in a specific period of
time.
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Cont..
Future leadership style
The most important leadership skill that will be required in future is taking the
responsibility of the job done and innovative problem solving skills.
In order to achieved this skills different leadership style can be used. A detailed description
is given below.
Transformational leadership style
In this form of leadership style leader continuously pushes the employees to come out of
the comfort zone.
Future leadership style
The most important leadership skill that will be required in future is taking the
responsibility of the job done and innovative problem solving skills.
In order to achieved this skills different leadership style can be used. A detailed description
is given below.
Transformational leadership style
In this form of leadership style leader continuously pushes the employees to come out of
the comfort zone.

Cont..
Situational leadership style
In this leadership style, the leader is required to make an adjustment
in the style.
In this form, leader changes the style but the followers are not
required to follow this style.
This is time changes with you need as per the organization situation.
It provide direction, coaching, support and development opportunity
to the employees.
Situational leadership style
In this leadership style, the leader is required to make an adjustment
in the style.
In this form, leader changes the style but the followers are not
required to follow this style.
This is time changes with you need as per the organization situation.
It provide direction, coaching, support and development opportunity
to the employees.
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COMPARING THE CHANGE MANAGEMENT SYSTEM AND
LEADERSHIP IMPLEMENTATION OF TWO ORGANIZATIONS
LEADERSHIP IMPLEMENTATION OF TWO ORGANIZATIONS
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Cont..

CONCLUSION
It can be concluded that for effective management service industry various
leadership skills are required.
Also, the application of different change management theories by the
organizations for implementing change in the organization are very useful and
beneficial.
Thus, leadership and management cannot be separated from each other.
It can be concluded that for effective management service industry various
leadership skills are required.
Also, the application of different change management theories by the
organizations for implementing change in the organization are very useful and
beneficial.
Thus, leadership and management cannot be separated from each other.
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