Analysis of Leadership and Management in the Marriott Hotel: A Study

This project provides a comprehensive analysis of leadership and management practices within Marriott Hotel, a prominent brand in the hospitality sector. The study begins with an introduction to leadership and management, emphasizing their critical roles in organizational success and employee productivity. It delves into classical management theories and various leadership styles, including autocratic and democratic approaches, and examines their application within the service industry context. The project highlights the roles and responsibilities of leaders in the hotel, such as setting objectives, maintaining coordination, and utilizing both hard and soft leadership skills. Furthermore, it explores the impact of internal and external factors on management styles and discusses future leadership and management skills necessary for success, including delegation and change management. The project concludes by comparing the leadership approaches of Marriott and Hilton Hotels, particularly focusing on the implementation of the Lewin change management model. The report offers a detailed overview of the management and leadership practices of the hotel.

FOR SERVICE SECTOR
LEADERSHIP AS WELL
MANAGEMENT

Table of content

INTRODUCTION
Leadership is among one of the most important function of management(Saiti, 2015). Leadership
plays a vital role in increasing the effectiveness as well as efficiency of the employees of the
company which ultimately increases the productivity of the organisation. Management is the
most important part of a successful organisation, management helps in many functional
activities like planning, organising, directing and many more. Marriott Hotel is a globally
recognized brand in hospitality sector as well as one of the leading organisation in hotel sector.
This file is about the leadership and management of Marriott Hotel. The study will highlight the
theories of classical management as well as the leadership styles. Furthermore, The
implementation of the leadership style in Marriott hotel. Along with this the report will also
discuss various factor which have an impact on the management style in services sector. At last
the file will discuss the future management as well as leadership skills and techniques for the
success of the Marriott
P1 Theories of classical management and styles of leadership
in PPT
P2 Discussion of key duties of leaders and various styles of leadership
IN PPT
P3 The Management as well as leadership style in Marriott hotel
In services sector industry the companies uses different types of leadership styles such as
autocratic, transformational ,democratic and many more.
Autocratic leadership: In this leadership style the authority as well as the responsibilities flow
from top to bottom. In this only the top managers and the owners of the company can
participants in decision-making process which means it doesn't allow the low level employees to
participants in decision-making process of the company. This type of leadership programs are
generally used by private companies and in case of emergency where the leader has no time to
consider from it team or employees .(Sigala.and Chalkiti, 2015)..
Democratic leadership: The most famous style of leadership which is mostly used by the
services sector companies. This is completely opposite of the autocratic leadership style. In this
all the employees have equal opportunities in decision-making process, moreover the manager
encourage their employees to take part in it and share their views and new ideas. This type of
leadership assist the manager to enhance productivity of their employees as the employees are

satisfied from the company and feel they are the important part of the organization (Elbaz.and
Haddoud, 2017).
Roles of leaders
Taking actions and setting objectives: The main duties of the leaders of the hotel Marriott is to
set objective for their employees which are realistic moreover they also guide employees to
achieve their objectives, The leaders also takes various actions to help there employees to
overcome the problems and fulfil their role in the hotel
Maintain Coordination: One of the most vital role of the leader of Marriott hotel is to maintain
proper relation as well as coordination within the employees of the company. The proper
coordination between the employees increase the productivity of them which is ultimately
beneficial of the Marriott Hotel (Bottomley. and et.al., 2016).
LO 2
P4 Impact on the management styles due to internal as well as external factors.
in brochure
LO 3
P5 Present management and leadership 'soft' and 'hard' skills
Present management of Marriott hotel: This organisation runs its business activities in
hospitality industry so it is crucial for hotel to operate their business operation in different
locations. It leads and give great social and environment positive changes in company's
operations. Here Marriott hotel used two various style of the leadership styles such as
maintaining of soft skills as well as need more self awareness in the leader of the Marriotthotel
(Mokhber, bin Wan Ismail.and Vakilbashi,2015).
Hard leadership skills: it includes passionate as well as work ethics that shows that all works
are being done in a polite and ethical manner. as well as particular area knowledge which is
required to lead employees.
Critical thinking: it includes the analysing of sources such as facts, research findings,
observable phenomenon. it is an ability to evaluate information objectively and also makes a
good reasoned judgement. Leaders of the Mariot hotels are also known as the good critical
thinkers who can draw reasonable conclusion from various set of information. it also helps in
detail to make a decision in details.
Soft leadership skills: It includes all those skills that can not be taught as it are learned such as,

emotional, vision, communication ,flexibility, team work, intelligence (Mokhber, bin Wan
Ismailand Vakilbashi,2015). All skills of this type helps the leaders of the Marriott hotel. Here
Vision is the chief skill as well as ability which assists the leaders to motivate employees for
accomplishing goals for the future references. Communication is known as other main soft skills
which create a positive influence on listener. The main quality of a leader is to explain the roles
and responsibility of the employees of the hotel about various goals as well as policies. Given
below some soft skill leadership.
Communication skills: Communication skills are the skills which involves active
listening, expressing, explaining. This skills helps in solving all those problems that occur due
to miscommunication in the growth of the Marriott hotel. it should put positive impact on the
hotel and able to establish a steady as well as effective among the employees (Sigala.and
Chalkiti, 2015).
P6 Discussion of future leadership and management skills required through service sector and
how it will be achieved
Future leadership as well as management skills:
Leaders and the mangers of the leaders of the Marriott hotel have different skills as well
as styles that make able to develop as well as lead effectively.
To develop as well as lead effectively the leaders and the managers of hotel various skills
and also styles. They have some weakness which are responsible for the creation of the
problems within the hotel premises.(Raina.and Roebuck, 2016). Regarding the development
purpose ,hotel has some requirements which is mention below.
Delegating: it is crucial skill which is responsible for the makes an person able to do
multiple tasks of their own. As according the ability leaders assign the roles as well as
responsibilities to the employees there are skills which a leader posses which make a leader
delegator such as accepting feedbacks ,assigning duties and also allotted the resources .
Through the help of these skills as well as ability, leader of Marriott Hotel can realize the
thinking as well as various opinion of staff members and also helps to make a future growth
(Mokhber, bin Wan Ismail.and Vakilbashi,2015).

LO4
P7 Compare as well as contrast various service industry a nd also leadership in various
implementing change.
it is applied here the Lewis change management model which is given below.
Lewin change management model:
In comparison to the Marriott hotel ,Hilton hotel follows the Lewis change model which is
undergone these steps (Raina.and Roebuck, 2016).
Unfreezing: This is known as the first stage of Transition and also consider as the most
critical phases within the change management model. The main aim of this stage is to make
individuals aware about the requirement for the change as well as rising their motivation for
obtaining the new ways for the better outcomes. In the context of communication it can say that
it also plays a major role in getting the desired support and also the involvement of the individual
support in the change process.
Change : Implementation is necessary in this step it involves the new activities which
are also implemented as well as recognized by the all the staff members of the Hilton Hotel. As
for a change , Manger of Hilton Hotel knows that the turnover of the labour is decreased and also
the relationship of the staff members is being improved .it is known as the move stage which
puts the various impacts on the hotel (Raina.and Roebuck, 2016).
Freezing : Here the people shift from second change stage of change management model
to the much more stable state. Here the phase of the refreshing is known as the ultimate stage
where people accept or internalize new easy, or they consider. It as a concern of new life and
also establish new relationship. The employees should be rewarded for the positive
reinforcement, structures that can assist in strengthening modified ways of performing all
activities.
CONCLUSION
Above study is concluded that the to run the business unit it largely depends on the
leadership styles as well as the styles of management. Leadership is known for its process of
affecting the behaviour of all staff members towards the firm's goal. Above report also laid
emphasized that the management of the Marriott Hotel to set the objectives as well as targets for
the staff members for the performing different leadership styles and also plays a important role to
a maintain a work environment which is healthy and productive.

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