Leadership and Management Skills in Marriott International Context

This report examines leadership and management practices within Marriott International, a leading multinational hospitality company. It focuses on talent management, change management systems, and the application of models like Lewin's and Kotter's to enhance service quality. The report explores the impact of change on leadership styles, effective communication, and the importance of adapting to different age profiles within the workforce. It highlights strategies for increasing productivity and encouraging employees to embrace change, ultimately aiming to improve Marriott's brand image and competitive advantage. The report also discusses the importance of effective leadership skills in response to talent management and the implementation of changes within the organization.

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Marriott International Inc. is a
multinational hospitality company
which provides high quality
services to their customers so that
their experience can be enhanced. It
is the largest chain of hotels in the
world having more than 7000
hotels in 131 countries which
provide luxurious facilities to
customers. The staff of the hotel
plays an important role in achieving
the goals of company which makes
talent management important
through effective leadership and
management skills so that high
brand image can be built.
Management and leadership skills in service industry context
(Marriott International Inc.)
Change is important in an organisation so
that innovations can be brought in the
company which can help in dealing with
changing needs and wants of customers. It
is thus important that effective
management and leadership skills are
implemented so that change management
can become effective. In Marriott hotel
the change must be implemented through
talent management so that the worker can
be involved in accepting the changes so
that they can work effectively and help the
company in achieving its goals and
objectives in an efficient manner.
Kurt Lewin’s model and
ADPARK can be applied in
Marriott hotel so that change
can be implemented in
company and changing needs of
customers can be met. Three
stages are followed while
applying Lewin’s model which
are unfreezing, changing and
refreezing while
implementation of change so
that employees can adapt to
changes effectively. Kotter’s
change model has eight stages
which can also be implemented
in Marriott hotel so that change
can be effectively brought.
Introduction Compare and contrast service sector change management systems
Talent management
Importance of talent
management

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Impact of change on management and leadership styles
Effect of change on
management and
leadership styles
Effective communication
Increase productivity
Impact of change
With the implementation of change it
is also important that the leadership
and management styles are also
changed so that effective
implementation of change can be
done. Also talent management across
different age profiles is important that
the generation gap in organisation can
be effectively dealt with the
application of effective leadership
style. This can help in reducing the
resistance of employees at Marriott in
accepting change so that innovation
in company services can be brought
effectively and competitive advantage
can be gained in market so that brand
image of Marriott can improve.
This can help in involving all the age
groups in accepting changes in the
company so that changes can be
implemented effectively.
In order to effectively implement changes in
Marriott hotel it is important that effective
leadership skills are applied so that
employees can be encouraged to accept
changes. This help in changing the way in
which they perform their work so that the
effectiveness and efficiency of their work
can increase and they can become more
productive.
Change management and
leadership skills response to
talent management