Leadership, Management, and Operations: Metcalfe's Food Company Report

This report analyzes the roles of leaders and managers within Metcalfe's Food Company, examining their characteristics and comparing their functions in achieving organizational goals. It explores various leadership theories, including trait, behavioral, contingency, and situational leadership, and their application in different scenarios. The report differentiates between leadership and management based on Henri Fayol's administrative theory, highlighting the strengths and weaknesses of different leadership approaches. Furthermore, it delves into operational management, its importance, and the factors influencing it, while also assessing how leaders can improve their efficiency and the impact of the business environment on Metcalfe's performance. The report concludes with a critical evaluation of applying operation management principles and the factors that affect business outcomes, providing a comprehensive overview of leadership and management practices in the context of a food company.

MANAGEMENT AND
OPERATIONS

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
(a) Define and compare the different roles and characteristic of leader and manager................1
(b) Examine examples with determine role of leader and function of manager which can be
applied in different situation........................................................................................................2
(c) Theories and models of leadership approach which includes different style.........................4
(d) Analysis and differentiate between role of leader and function of manager..........................5
(e) Strength and weaknesses of different approaches which assist to contribute participation
towards the situation....................................................................................................................7
(f) Critically analysis and evaluates different theories and approaches to leadership.................8
TASK 2............................................................................................................................................8
(a) Key approaches of operation management and roles of leaders and manager within the
organisation..................................................................................................................................8
(b) Importance and value of operation management to accomplish goals and objectives........10
(c) Factors that create impact on operational management.......................................................11
(d) How leader can improve their efficiency.............................................................................11
(e) Analysis factors which affects to the business environment................................................12
(f) Critically evaluates application of operation management and factors which create impact
on the business performances....................................................................................................13
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................15

INTRODUCTION
In order to manage business functions and operations, management signifies different
roles and responsibilities to convert raw material into finished goods. In this way, management
operations is concern with development of company and outcomes in different areas (Hong, Koo
and Jeong, 2015). It is important to create efficiency and ability to deliver qualitative products
and services within the market. In this context, present study is based on Metcalfe's food
company Ltd. which is operating functions in bakery products. They are providing different
types of food products in offline and online stores of the enterprise.
For gaining insight knowledge of the business, present report cover roles and
characteristic of manager and leader to perform different functions in management operations.
Furthermore, report analysis roles of leader and functions of manager. Moreover, it includes
factors which affects to the business environment and community of the enterprise. In addition to
this, it demonstrates importance and value operation management to achieve business goals.
TASK 1
(a) Define and compare the different roles and characteristic of leader and manager
Leader and manager both play very important role in success of the enterprise. In this
aspect, they are demonstrating their participation to accomplish desire results and performances.
In management process, manager of Metcalfe's includes planning, organising, coordinating,
directing and controlling the business activities. On the other hand, leadership is the process in
which leader influence other people for achieve goals and objectives through delivering positive
results. Following are such differences can be taken within the business environment in term of
leadership and management:
Basis Leaders Managers
Involvement Leaders involvement take
place through coping with
change in the business unit.
Management always coping
with complexity within the
business enterprise.
Orientation Leaders are always
demonstrated their roles and
outcomes through making long
As compare to this, manager
are making short term view to
develop business operations
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term view. and outcomes.
Things In this way, leaders do right
things for ascertain effective
results and performances.
Managers of the company
making their focus to do things
rights.
Nature Leaders inspire people to
develop market and maintains
profitability at workplace.
Manager determine their roles
to control business activities
for enhance profits and
revenue (Lahou, Jacxsens and
Uyttendaele, 2015).
Work Leaders has main work to
develop market for creating
positive outcomes and
performances within the
business environment.
However, they are maintains
cooperation and business
results through demonstrate
way at workplace.
Characteristic They are innovator to do
things within the business
enterprise.
They are administers to work
with developing outcomes and
performances.
Roles Leaders of the cited firm take
challenges for creating
profitability and positive
results at workplace.
In order to create profitability,
leader accept the status of
Metcalfe's.
(b) Examine examples with determine role of leader and function of manager which can be
applied in different situation
In respect to meet with goals and objectives, leadership and management both elements
require perform functions and operations. They both are participating to make decisions on the
behalf of goals and objectives. Metcalfe's is operating their functions privately which assist to
take participation of leader and managers. As results, the company will easily grow their
outcomes and performances for dealing with various situations (Costa, Keane and Corry, 2013).
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They have to develop their roles and functions through different techniques. In this way,
company can attain profitability through different actions and activities. However, manager and
leaders are determines their effective roles and responsibilities to make profitability within the
business environment.
Within the chosen organisation, there are various situations take place which need to be
accomplish for dealing in effective manner. In this way, leader and manager both are actively
participates towards the goals and objectives. Metcalfe's face situation when they are launching
new products within the firm. In this aspect, they have to develop results and performances with
techniques and methods (Kamel, Azm and Shobair, 2013). This is because, they are unable to
meet with time to produce goods and services. As results, it is important to measure business
outcomes according to manager and leaders participation. In addition to this, the company is also
unable to meet with their daily targets and outcomes because of lack of time management.
Hence, roles and of leader and functions of manager determines effective aspects for deliver
results and performances.
Functions of manager
Manager of Metcalfe's perform following functions to solve business issues within the
company: Planning: Main function of every manager is to determine planning for ascertain goals
and objectives. In this aspect, they are setting goals and objectives for making planning
within the chosen organisation. For instance, it Metcalfe's want to launch their new
product, they have responsibilities to frame strategy with time period for accomplish. Organising: In this function, manager frame plan for achieve goals and objectives. With
the help of strategy, they are organising different task which assist to grow operations of
the cited firm (Hong, Koo and Jeong, 2015). Leading: In respect to attain objectives of the company, manager lead to operate
functions to utilize optimum resources. This is because, it assists to launch new products
and services within the business environ.
 Controlling: To achieve the best results, manager control activity which assist to grow
operations and outcomes for ascertain business results of Metcalfe's.
Role of leaders
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 Monitoring: Leaders are also playing role to monitor employee performance to achieve
goals and objectives (Lahou, Jacxsens and Uyttendaele, 2015). In this aspect, they are set
targets and outcomes that assist to assess the performance which needed for desire
results. Entrepreneur: This quality assist to enhance innovations and creativity by leader. It will
assist to enhance operations and profitability at workplace. Resources allocator: This quality require to allocate different resources within the
business environment. In this aspect, mobilize the resources assist to enhance business
performances at workplace.
 Disturbance handler: In this way, leader of Metcalfe's handle activities and actions to
create the better results to make profitable business.
(c) Theories and models of leadership approach which includes different style
Within the business environment, different types of leadership style taken at workplace
according to situation. It will assist to the company to grow their operations and outcomes at
workplace (Costa, Keane and Corry, 2013). In Metcalfe's there are different situations such as
conflicts among employees, lack of proper management and lack of capabilities to handle
business problems. In this aspect, leaders are taking part to demonstrate their performance for
attain better results. Different leadership theory taken at workplace which are as follows:
Trait theory
In this type of theory, the chosen business focus on every individual characteristic to
make successful leader. This is because, leaders are possesses different set of characteristic in
term of trait which make them ahead from other people. As results, Metcalfe's can make strong
desire for accomplishment. It also includes creativity and intelligence to influence other people.
High tolerance power of leader assist to make effective results and performance at workplace
(Lahou, Jacxsens and Uyttendaele, 2015).
Behavioural theory
This theory has focus on actual behaviour of person which make them leaders. In this
aspect, various types of specific leaders' behaviour affect to the performances' level and
satisfaction of other member. In this aspect, the company is concern for people to attain
profitability and positive results at workplace. Metcalfe's is producing food products so that they
have to concern about production.
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Contingency theory
In this type of theory, behaviour of leaders is depends on such characteristic and situation
of leader. In this aspect, theory is implies conditions to oriented leadership that affect to different
conditions of production method. It will make more productive within the company (Kamel,
Azm and Shobair, 2013).
Situational leadership theory
In this type of theory, maturity of followers consider as contingency variables. In this
aspect, leaders require emphasized on task behaviour and relationship behaviour according to
performing different task by followers. In this aspect, business ascertain results and
performances which make profitability at workplace to deal with different situations (Hong, Koo
and Jeong, 2015).
(d) Analysis and differentiate between role of leader and function of manager
In order to perform functions and operations, Henri Fayol's give their full participation to
accomplish desire results and performances at workplace. In this aspect, the company need to
demonstrate different element which assist to grow their outcomes and performances at
workplace (Costa, Keane and Corry, 2013). In this aspect, following elements are included that
assist to contribute maximum participation:
General and industrial management
In order to meet with objectives and goals, within Metcalfe's general and industrial
management creates better advantages. In this aspect, the company need to use resources which
assist to grow positive results and outcomes at workplace (Kamel, Azm and Shobair, 2013).
Principles and elements of management
In this aspect, the chosen company demonstrate their roles and responsibilities for such
elements which accomplish for managerial duties. It makes profitability and outcomes in positive
manner.
Primary focus
In respect to meet with effective goals and objectives, primary focus of the chosen
business is management that demonstrate different functions of administration (Lahou, Jacxsens
and Uyttendaele, 2015).
More respect towards workers
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Fayol's theory is based on elements which ascertain to give more respect towards the
business operations. As results, targets and goals are achieves within the company for ascertain
effective results.
More perspective
This theory is more perspective to deal with different situation of company. Hence,
following are such differences between manager and leaders as per the Fayol's administrative
theory:
Basis Leaders Manager
Elements Leaders are making strategy
for achieve their objectives
and goals at workplace.
As per the Fayol's
administrative theory,
management of Metcalfe's
determines different elements
such as planning, organising,
command, coordination and
control.
Functions Leaders are not follows any
function of this theory at
workplace of the company to
deal with various elements.
Manager demons their
outcomes and performances
through following 14
principles which given in this
theory such as unity of
command, unity of direction,
division of labour, relations
with peers, subordinates and
many other people (Lahou,
Jacxsens and Uyttendaele,
2015).
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(e) Strength and weaknesses of different approaches which assist to contribute participation
towards the situation
In order to meet with goals and objectives, at workplace of Metcalfe's, there are different
approaches taken which contribute maximum participation. It assists to deal with different
situations of the company with effective communication. It will assist to grow outcomes and
performances with transparency among different elements at workplace. Within the chosen firm,
there is lack of proper management and time to accomplish activities (Hong, Koo and Jeong,
2015). This creates problems to deal with effective results and performances at workplace. It is
also creates many other issues to develop market and operations at workplace. Communication is
requires in better way so that business issues can be solve to deal with different problems. It
possesses following strength and weaknesses.:
Strength
 Various member of Metcalfe's can share their ideas and opinion with different people so
that they will easily participate to attain objectives and goals at workplace.
 It also helpful to increase relationship with different people who are participates to attain
positive outcomes at workplace.
 Continuous interaction assists to create results and performances within the chosen
business (Costa, Keane and Corry, 2013).
 Understanding also takes place among business people through transparency in
communication and interaction.
Weaknesses
 Conflicts are take place which create negative impact on the business performances of the
cited firm.
 Wastage of time to make decisions at workplace.
 More arguments also create negative impact on the business performances for dealing
with different situations
In addition to this, motivating to employee also the best method which is needed to
perform functions and operations at workplace. It creating innovation and effective performances
within the business for developing results at workplace. In this way, brainstorming assist to
handle negative impact of the company for assess the business performances (Kamel, Azm and
Shobair, 2013). It has following strength and weaknesses within Metcalfe's:
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Strength
 It is the best way to enhance ideas of people to deal different situation.
 It also develops ability to perform functions and operations.
 Develops capabilities to solve business issues.
Weaknesses
 Difficult to make decisions for all employee together.
 It also creates negative impact on the business operations when employee are share their
ideas and views.
(f) Critically analysis and evaluates different theories and approaches to leadership
Leadership is very important element which takes effective results. It is based on
numerous studies which assist to make effective results. It includes different theories which
consists effective results at workplace. As per the view of Dely, Kassler and Peylo, (2013), trait
theory is the very old approach that is based on roles and responsibilities for emphasize on
different element. In this aspect, targets and goals can be achieves. It will create more revenue
and profits for ascertain different activities and situations (Dely, Kassler and Peylo, 2013). With
the help of taking responsibility, leaders can perform their functions and operations to deal with
situation. In this way, responsibilities can be taken for deal different situation. However, Hui,
(2015) stated that in order to lead different employee, leaders possess quality from born. Thus,
contingency theory is taken at workplace of Metcalf’s which determine situation in front of
people to make profitability which assist to grow operations and functions in different areas
(Hui, 2015).
TASK 2
(a) Key approaches of operation management and roles of leaders and manager within the
organisation
Operational management is very important element which determines effective results and
performances. In this aspect, revenue and profits can be enhances through playing different
activities. It also assists to deliver effective performances within the company which creates
more profits and revenue for dealing situations (Han, Bennett and Mihai, 2013). Metcalfe’s can
use different approaches within the company which assist to grow business in systematic
manner. There are different elements which promote business operations and assess customer
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demand at workplace. It includes following things to maintain results with assess customer
demand:
Six sigma
In this approach, the company demonstrate different things through certain techniques.
Hence, it assists to enhance revenue and profits to ascertain results and performances in
systematic manner. In addition to this, Metcalf’s can also find loopholes of the enterprise which
need to be solved for enhance profits and revenue at workplace. They can also access problems
which create negative impact on the business performances (Zare, Niknam and Ostadi, 2016).
Lean theory
Lean theory also assists to grow business performances and outcomes in systematic
manner. In this aspect, the chosen business can eliminate wastages through performing different
activities and performances at workplace. As results, the company can grow their operations and
outcomes in the company. In this way, overburden and negative things can be reduce for deliver
effective results and outcomes at workplace (Costa, Keane and Corry, 2013). Metcalf’s will
easily enhance their profits and revenue at workplace for s more activities and functions.
Queuing theory
This theory is a mathematical approach which assists to maintain business performances
at workplace. In this way, the chosen company make queues to deliver effective results and
completion of the activity. As results, they can easily ascertain results and performances.
Role of leader
In respect to meet with effective results, leaders determines their following roles
 Demonstrate clear vision to attain goals and objectives.
 Motivating to workers so that they are participate to achieve goals and objectives
(Sedaghati and Kavousi-Fard, 2014).
Role of manager
In order to make effective products, in the following approaches manager play effective
role for determine their performances:
 Organising things for ascertain business activities and goals.
 Control the business activities to ascertain goals and objectives (Zhang and Chen, 2014).
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