Leadership and Management Strategies at Mark & Spencer (M&S)

This report analyzes the leadership and management practices at Mark & Spencer (M&S), a leading UK retailer. It begins with an overview of the organizational structure, highlighting the hierarchical nature of the company and the roles of leaders and managers. The report then delves into the differences between leadership and management, outlining their respective roles and characteristics within the organization. It examines the application of management and leadership in various situations, such as change management, conflict resolution, and sales decline, supported by relevant theories and concepts. The report further explores different leadership approaches, including transformational, situational, and democratic leadership styles, evaluating their strengths and weaknesses. Based on the analysis, the report offers recommendations for future improvement, emphasizing the importance of adopting effective leadership styles and strategies to enhance the company's performance and achieve its goals. The report also covers key operations of Tesco, including inbound and outbound logistics, and supportive activities such as human resource management, technology development, marketing, and finance.

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1.0 An introduction to the college/ chosen organisation
management structure
Mark & Spencer’s is one of the top most retailer company in United Kingdom.
They are having huge reputation in local and international market. They are selling
varieties of product that include home appliances, food products quality clothes and
many grocery products. Leader and manager of the Mark & Spencer Is using
hierarchical structure The Trafford city companies chain of commands and typically
from the higher manager an executive staff to the general workers . In simple words
that this structure applies to companies with so leader and flow of subordinate under
met them. This structure is making their work easy and top manager can
communicate there message to the lower level with the proper flow of
communication from one Department to another Department. It allows lower level
employees as well to communicate their message from lower level to the upper level
where one information pass from one Department to another Department.
2.0 Discretion and roles of both managers and leaders,
showing the differences between management ship
and leaderships
Managers are the top authority of the organisation and they're helping Mark &
Spencer grow within the market where they are operating their business (DIRIK.,
2020. ). Every leader and manager have some role turn responsibility that they have
to perform to achieve companies goals and objectives so the organisation can be
successful and take competitive advantages. Here are role and characteristics of
both leader and managers-
Leaders and managers role within the organisation
Leader manager
One of the essential role of leader is to
lead employees effectively toward the
company's goals and objectives on the
daily basis.
Managers role is to provide guidance to
the employees and make sure that
employees are giving their best
objectives can be achieved
Leaders create vision for the Managers role is to monitor the
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company that enabled the employees to
understand that what Mark & Spence
Spencer Company want to achieve and
their business and where they want to
see themselves in the future.
performance of the employees and
provide them a proper training so the
leaders vision can be achieved
effectively and objectives can be
gained.
Leaders are born to inspire and
influence and guide others to participate
in a common efforts and help them to
achieve objectives by using their
communication techniques and they
also gave their effort to make team
effective.
Managers are responsible and helpful
for the organisation in planning,
organising and staffing and their
functions also include the leading an
controlling the performance of the
employees and making them more
efficient in their work.
characteristics of leaders and managers
Leaders managers
leaders can use their effective
communication skills to motivate team
members who are working with them
and make them give their best within
the task and achieve the companies
goals and objectives.
managers use their management skills
to control the performance of the
employees and they also use it to
control the risk within the organisation
that can have negative impact on the
performance of the company.
Leaders use their time management
skills to be more effective in their work
and it can also inspire the others who
are working within their team and they
will all give their effort to do their
walking given time.
managers use their magical skills to
guide the employees on the right way
and provide them a proper path that can
lead them toward the goals and
objectives of the company and improve
the performance of organisation.
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3.0 An examination of the vital roles of management and
leadership in application to various situations,
supported by the theories and the concepts
Managers and leaders of the company play essential role in the various situation
within the workplace of Mark & Spencer. They have different role but their motive will
be same you control the situation so performance of the company can be continued-
Change management
Change management is the situation that impact each and every employee and
they can have the fear of losing their jobs. In this situation leaders use their
communication skills too motivate employees and make them understand that why
change is needed and how it will help Mark & Spence to be successful in there
market an they can achieve competitive advantages. they ask for the support and
good communication skills make them get the support from the employees. On the
other side managers provide training and development to the employees so they can
learn the new task and they can be prepared for the changes.
conflict situation
conflict situation can take place any time and it can affect other employees who are
working at the workplace of Mark & Spencer. In this situation leaders and managers
both have equal role to control the situation and identify the root of conflict. Leaders
listen to the both parties and solve their issue immediately while managers use their
manager skills too control the situation and identify the main routes of defaults and
make them understand effectively (Sattari, Khodabandehlou and Lashkari., 2021).
sales decline
in the sales decline both leaders and managers play similar loan that is to
improve the sales of the company. together managers and leaders take the decision
and create strategies that can help Mark & Spencer to increase their sales. And the
decision-making process of the company they take participate and create strategies
where company stop leaders present and give their opinion to increase the sales.
4.0 An implementation of the strengths and weaknesses
of differential approaches to the leadership and
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management to write a conclusions that support
theories.
There are various leadership approaches that are used by the leaders within the
industry that had them too control the situation an they lead their team toward the
success. here are some of the leadership and management approaches with their
weakness and strength for the companies leaders and managers
Transformation leadership
Transformation leadership is the highly influential leadership style that inspire
others that involved improvement of the morale within the employees an job
excellence of the team workers by connecting with their sense of identity and
collectives identity of the company. Transformation leaders have weakness like there
are two conceptual and missing the work focus that some workers need to guide
them as they go about their duties. it's not that easy also to transform the employees
effectively strength of the transformation leader is that they are self management
person. They have ability to take difficult decisions for the company I provide them
competitive advantages.
Situational leadership style
Situation leadership style is one of the effective and it is a collaboration of various
leadership style. it can help leaders of the Mark & Spencer to control each and every
situation by using the different different leadership style.. It is sometimes difficult to
adopt and weakness of this leadership style is that it's hard for the leaders to adopt
an it stick time for them to adopt the leadership style. it is because they have to learn
different different leadership style and skills they need to develop so it's not that easy
to adopt. on the other side if leader learn this leadership effectively then they can
handle any kind of situation at the workplace Ann also improved the performance of
the company (Sattari, Khodabandehlou and Lashkari., 2021).
Democratic leadership style
Democratic leadership style it's more effective as compared to the other and
mostly used leadership style. in this leadership style leaders participate with the
employees and give them a responsibility of the top level. It enables the employees
to be more effective in their work they can be a more confident and give their best.
employees also get chance to take participation in decision-making of the company
and put their opinions. weakness of this leadership style is that in some of the
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situation it can be ineffective on the other side strength of this leadership style is that
it can Help company to find a employees who can fret on the future roles within the
company.
Recommendation
It is necessary for the leaders and managers of the Mark & Spencer Company to
adopt one leadership style that can help them to lead their employees and make
them more effective in their work. Situation leadership style can be best for the M&S
leaders because it Will help them to Be effective in the each and every situation that
occurs within the workplace of company and they will able to handle the situation
easily.
5.0 Conclusions on the basis of how leaders and
managers have created an impact on the company
and recommendations for future improvement
leaders and managers of the Mark & Spencer company are effective in their
work and they have good knowledge of working within the retail industry. They are
helping the company to lead effectively to go to work there goals and they are able to
expanding their business effectively. for the future improvement it is necessary for
the leaders and managers of the Mark & Spencer to come up with the new strategies
like product development where they can concentrate toward their research and
development Department to develop a new product and services for the company.
Through the research and development Department they can develop new products
and services that will add a some value in buyers life and they were able to take
competitive advantages within the market where they are operating their business.
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1. An introduction to the key operations
Every company have some key operations within their organisation and ask also
have as per their industry. The food and drink industry shows the largest industry of
United Kingdom and they are providing millions of employment in the country. That’s
why is one of the major part of the UK economy and they have huge contribution
through their key operations
Inbound activities
Inbound activities can cover the activities that run within the organisation. Production
team of the Tesco is responsible too make the final product and services that can be
helpful to satisfy needs of the buyers and. demand sales team of the company who
are working on the stores are responsible to sell product and services to the
customers. Operation could be a second upstream opportunities that enable the
product and services to be provided, inbound activities does suggest opening
everyday accordance with the trading hours maintain the inventory stocks for the
future completely advantages.
Outbound logistics
Outbound logistics concern with the delivering of the product and services directly to
the customers. Tesco is providing home delivery services. Tesco recently add some
of the value in home delivery services, however the company have some other
tangible assets that had to be improved are those of parking facilities stop send
system gain competitive advantages. Here are activities and operations run by the
company.
Supportive activities
Human resource management
Human resource management department of the firm is responsible to recruit
talented pool from the market who can work for the organisation and help them to
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collect their goals and objectives. they are also providing various numbers of training
and schemes programmes to the employees so they can pass benefits to the
customers.
Technology development
That’s cool companies continuously focusing toward developing the new technology
an implementing new technology within their organisation. recently they have
implemented the new technologies that is inventory management system that is
helping company to manage their inventory and they can also identify the future
needs of resources for the company.
Marketing
Marketing team is responsible to advertising product and services of the Tesco
company within the market where they are operating their business. they aware
people about the product and services of the company so customers can buy
product from their sites an achieve success.
Finance
finance Department of the Tesco companies responsible to create a flow of funds
within the company and they also responsible to bring money from the market that
can be invested so competitive advantages can be gained. Then shot all the
departments are getting funds to run their day to day activities.
2. Information of each of the key operational functions,
finding out the roles and responsibilities of managers in
the key operationalize functions
All the key function of the Tesco company are important for the company and
managers have important role to make the all operation successful. In the marketing
function of the company manager ensure that Marketing we have enough resources
Ann plans for the companies future. They also provide a training and development
to the marketing team so they can be effective in their work and managers are
having years of knowledge about all the fields so they can also provide strategies to
the marketing team. human resource management and my managers work most of
the time together. Managers also take the interview of the candidates because they
have knowledge what kind of skills they are needed and when Hr team is busy they
are responsible to take the interview of the candidates. Sales team and managers
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also work together and sales team is responsible to give all the reports related to the
sales to the manager of the Tesco company where they also provide improvement
strategies and they take their meeting so sales people can be more effective in their
work and achieve the sales target easily.
3. Elongation of the key operational methods to operations
management and their value
There are various operational management approaches that can be implemented by
the Tesco company to take competitive advantages within the market by improving
their product and services and add the value for the customers. it will help them to be
more productive and there quality of the product and services will be improved
through the operational management approaches like six Sigma, TQM and lean
manufacturing.
Lean manufacturing
lean manufacturing system is one of the more effective and it can be helpful for the
Tesco company in reducing the waste within their manufacturing system while it will
also ensure the maximum productivity without affecting the quality of the product and
services. there are some waste thanks within the product that does not add any
value for the customers which means that can be removable 4 the company and
company and remove those things and reduce the cost of the product and services
that will be more effective for the customers and they will be satisfied with the
product with the lower price range.
Six Sigma
Six Sigma is one of the most effective method that helps to provide a tool that can be
used for improving the capability of companies business process. this helps to
increase the company's performance an also decrease in process variations helps to
lead to the defect reduction an improvement in profits. If the Tesco will reduce their
effects from their product they are selling within the market then customers will be
more satisfied and company can earn more profitability within the market where they
are operating their business. it will also boost the morale of the employees and
quality of the product and services.
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