This report provides an analysis of leadership and management within operations, focusing on the roles of leaders and managers in achieving organizational objectives. It uses Marks and Spencer's Ltd. as a case study to illustrate key concepts. The report differentiates between leaders and managers, highlighting their distinct characteristics and functions. It covers essential management functions such as planning, organizing, directing, and controlling, and explores various management theories including contemporary, behavioral, contingency, and system leadership theories. The report also contrasts hard management skills with soft leadership skills, emphasizing the importance of both for effective operations management. The conclusion summarizes the significance of operations management and the application of various principles to enhance organizational efficiency. Desklib provides this and many other solved assignments to help students.
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