Sainsbury's: Leadership & Management in Operations Management

This report examines leadership and management approaches within operations management, using Sainsbury's as a case study. It explores the roles of leaders and managers, applying functions such as planning, organizing, directing, staffing, coordinating, and controlling. Various leadership theories, including situational, systems, and contingency theories, are analyzed in the context of Sainsbury's. The report also discusses operational approaches like Six Sigma and lean manufacturing, highlighting their worth in achieving business goals. Furthermore, it considers the impact of the business environment on operational management and decision-making, concluding with key insights into effective leadership and management practices. Desklib provides access to similar reports and solved assignments for students.

MANAGEMENT AND
OPERATIONS

Table of Content
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
Leaders.............................................................................................................................................1
Managers..........................................................................................................................................1
Applying the role of a leader and function of a manager................................................................2
1)Planning: .................................................................................................................................2
2)Organizing: .............................................................................................................................2
3)Directing: ................................................................................................................................3
4)Staffing:...................................................................................................................................3
5)Co-ordinating:..........................................................................................................................3
6)Controlling:..............................................................................................................................3
Applying different theories and models of leadership.....................................................................3
1)Situational leadership:..............................................................................................................4
2)Systems leaderships:................................................................................................................4
3)Contingency theory:.................................................................................................................4
Operations approaches.....................................................................................................................5
1)Six Sigma:................................................................................................................................5
2) Lean manufacturing:...............................................................................................................5
Worth of operation management in business goals.........................................................................6
Business environment factors which impact on operational management and decision making
of leaders and managers..............................................................................................................7
CONCLUSION ...............................................................................................................................8
REFERENCES..............................................................................................................................10

·INTRODUCTION
The management of business concerns to make possible to rise the level of skilfulness in
an organization is Operation management. The operation management is anxious with the
conversion of substances and work into valuables and services in as good mannered as possible.
In this report Sainsbury is been taken as retailed company, which has a big unit of grocery store
in UK having production services in various categories. The report will examine the duty of
leadership and management and how they handle various situations, will also reflect different
theories of leadership. Some points of management operation and parts that managers and
leaders show, the seriousness of operation management to succeed the business goals.
·MAIN BODY
(P1)
Sainsbury's
Sainsbury's plc is a British supermarket chain. J Sainsbury plc is a significant UK and
US food retailer with financial services and real estate interests. Sainsbury's and Sainsbury bank
are based on United Kingdom. John James and Mary Ann Sainsbury founded Sainsbury's
Supermarkets in 1869, and it is the UK's oldest major food selling business. It is structured in
various ways relating to its culture. The structure can affect the company's business by the way
it works. Sainsbury uses a matrix structure as its structure style. The matrix structure is
adaptable, allowing Sainsbury to respond to changing circumstances such as employee requests
for pay raises or price change, as well as compete against its competitors.
·Leaders
Leader is a individual to which the other workers in a company follows, leader has the
control to make people walk on the strategic path he tell them to. One should have the capability
to understand what is correct to guide others correctly which reflects the leadership quality.
·Managers
Managers are the individuals who manage or who has given the authority to command
on something (Kusumastuti 2018). Managers have the power to guide the people with what

work company needs with them and managers are also in charge of various sectors in an
organization.
Roles of leaders and managers
Leadership roles include to provide the sight to entire working team to set one goal and
put all the efforts to reach towards it. To develop the useful skills for an organization to build
strong team. Leader should be role model for its workers and should always inspire and
motivate them. On the other hand manager has its own roles which take care of hiring
employees who is best for an organization and also motivating and inspiring them to reach their
goals. The manager search and obtain the data about the inner and outer programmes to gain the
knowledge about company and its surroundings. Manager should be able to speak up regarding
any important update with its employees and should maintain transparency with them. Build
trust on manager among the employees.
Characteristics of leaders and managers
The main characteristics of the leader involves of maintaining a good record of work of
a directing team and always complete the given targets. Leader should have patience while
guiding the employees and be a great listener. Should have the vision to attain something.
Alongside the manager should also have the specific characteristics, A manager should have the
quality of managing the team efficiently and being available to talk with a team when needed.
Must be knowledgeable in working in a professional environment. Another fact is to manage
time which will put an impact on the other employees. Manager must be efficient to manage
time and become a role model for the other employees working in the company. One should be
self-confident on the abilities and decision-making of oneself to be a good manager.
·Applying the role of a leader and function of a manager
Sainsbury has the leaders which perform numerous roles in business structure alike
managing various business operations are done by managers (Jensen, Cole, and Rubin, 2019).
The role of these two, leaders and managers in various situational context are below:

·1)Planning:
Planning is early arrangement of various circumstances come in an organization or the
strategy of reaching goal. The manager of Sainsbury grow the skills to of planning to reach
towards their goals and objectives by making half the cost and increasing the income. The
leaders are in charge to bring forward the good presentation of them by talking with their
employees and reach early planned goals with all the efforts.
·2)Organizing:
The arrangement of raw substances and funds is critical for getting the most out of the
commodities. It also avoids resource waste and ensures that they are used efficiently. The
responsibility of the leader is to manage resources in accordance with strategy and to motivate
staff to perform well.
·3)Directing:
For managers and leaders, directing the employees in correct context is the most critical
work. The leader try to direct and inspire its employees in various ways that they work expertly
and beneficially. The main work of them is to help the employees in inspiring them to achieve
the desired goals for a company.
·4)Staffing:
The beneficial means of Sainsbury is their staff. Company's staffs are made more
systematic by their leaders and managers, both work like ones among them to make them feel
confident and give their best in work. The trainings are been provided by the managers to
develop the work styles of the employees which are recruited by manager.
·5)Co-ordinating:
Co-ordination among the team is important in giving performance on the basis of the
team plan. It makes sure that all the employees are working with the main goal and completing
the provided tasks in a same manner. The role of leader in this is to guide team be together and
work and manager motivates them to work.

·6)Controlling:
One more effective function of manager is controlling. To maintain the quality of the
performances of employees, leaders and manage should be ready to command on the situations
and the workers. It makes sure that planning and making strategy is proper amongst employees.
·Applying different theories and models of leadership
Various leadership theories have been applied by Sainsbury in their business which helps
in improvement of the organization by its effective strategies (Malik, Javed, and Hassan, 2017).
The company used different leadership and management theories which are given below:
·1)Situational leadership:
This theory is used to overcome from the different situations faced by the company. It is
totally depended on the employee that how many skills and knowledge he uses to complete the
given task in a provided deadline. In the tough situations how the company will be able to
perform is seen by the leader on that time and on completion the skilled employee gets rewards
too. It also helps employees to enhance their skills by working on small to high works on the
basis of different situations. The employees learn to handle the situations and proper training
from the leaders are provided to them. They set a goal and then keep on moving towards it
whether they get tough situations in-front.
·2)Systems leaderships:
Systems leadership put a reflection of the thing on employees that the work should be
done in the systematic manner according to the norms of the company. Leaders control the
abstractions and presentations of employees in various situations. It enables the employees to be
motivated and boost up their power of working in a co-ordinative way. Leaders provide early
training about the work and in what manner the employee have to perform on that. Employees
are been given sessions to maintain the decorum of the style of work and develop passion
amongst team. This systematic field provides employees the comfort zone, because they know
the deadlines of 521291715 (3)the work and manages the work according to it.

·3)Contingency theory:
Focal point of contingency theory is alteration in master plan with the modification in
circumstances. This theory is been used by the company to decrease the danger, the leaders play
most essential part in these situations to make occurrence and help the workers to withstand with
the affairs of market and the differences of situations. The leaders stand as brick with the
employees and motivate them to work efficiently and handle every situation whether good or
bad.
l壱4)Chaos theory:
Chaos theory is a scientific theory that has been applied to the field of management.
Managers must be ready for environmental and technological developments, he stressed. Theory
is concerned with the unpredictable nature of events and behaviour.
l壱
l壱5)Management by objectives:
Management by objectives is a strategic planning to improve an organization's performance. It is
a process in which the organizations goals are set and communicated to the members of the
organization by management. Organizational structures with the goal of achieving each goal.
INTRODUCTION
The operational management principles includes into Sainsbury's operating routine can
play a critical part in accomplishing the organizations primary performance objectives, such as
satisfying customers, fast operations, reaching towards flexibility for needs of customers and
maintaining good customers.
·Operation approaches
This is set to indefinite quantity and efficient manufacture. Operation approaches are
mainly bothered about controlling the creation processing part and business enterprises in more
well-mannered as accomplish-able. The Latest business activities are managed by two different
parts:

·1)Six Sigma:
The method that gives the company tool to help in the improvement in ability of the
administration. With this method the work presentation of the employees rise, the term is
utilized to show that the operation is expertly done (Gipson, and et.al, 2017). Sainsbury used the
method for the improvement of its amount and standard of work. It is used to improve the
professional qualities of workers. The teams which are assigned tasks that directly impacts on
the company uses the method. With the help of this technique, the leaders can notice
improvements in workers in the continuous form. The sigma has some useful parts to which the
company can reach to and build itself, that is firstly, the process can be defined by the manager
to the employees and then it can be measured by the team and after analysing it properly the
improvement can be done and controlled.
·2) Lean manufacturing:
Lean manufacturing is a production method based on the philosophy of increasing
productivity while reducing waste in a manufacture operation. Reduced lead times and operating
costs, as well as increased product quality, are all advantages of manufacturing. Sainsbury used
this in its leadership and management strategies to reduce the problems in quality of goods by
making use of group skills rather than using individual idea (Yadav, and et.al 2020). It pulls the
company towards success by the effective planning of the premises. The leader should take in
by heart and mind that employees must be put forward in all the steps of work. Employees have
to take part in it to understand the process. Leaders have to train the employees so that it can be
possible for each individual to map the work before processing, maintain the flow during work,
and make it happen by the perfection. Lean manufacturing helps in building knowledge of the
employees, improves work quality and very fast delivers the work to its consumers, how to
maintain respect towards the co-workers.
·Worth of operation management in business goals
The process of designing, controlling, and managing assembling and production
procedure, as well as delivery services, is known as business management. Operation
management is critical in a business since it aids in the efficient management, control and

directed of commodities, services and citizens. Below part describes how it is important in
reaching business goals:
In Sainsbury, Operation management played a major part in increase of growth of
activities to achieve the highest results as possible. The managers of operation are responsible
for all the planning of the production. Some main function which is necessary to use in
industrial project are making the sketch of the tasks to do and then start with it, creating a
perfect schedule to do that task and able to perform well in that (Jones, and Comfort, 2019).
These key goodness of operation management provide us easy way to achieve results. It has the
look to stamina and responsibility of the product. If the products quality is best it helps company
to beat up their competitors. There is no better feeling for a management or employee than to
have a customer who is fully satisfied. This is properly ensured through operation's
management, along with a high-quality product. Customers are the lifeblood of any business,
and must be treated with respect in every possible manner.
Improvement in the supply chain management of Sainsbury. Its marketing strategy also
gets enhanced, by good feedbacks of the customers. By making the purchasing convenient in
low range and wherever and whenever the customers need. Making customers happy by the
supply of healthy products is the strength of the company. The cost-effective plans help the
consumers to take the products and provide the genuine reviews which build the rush of people
towards the company. Its management process is at its high peak and consumers are satisfied
and pleased by the provided initials. The priority of the Sainsbury is to build strong variety of
qualitative goods in high variety and with good and reasonable offers, and make the shopping
easy and convenient for buyers. The company mainly targets the customers that are households
and particularly the mothers. It follows the rules that to know customers finer than anyone else
is one of the most essential part of business. Sainsbury's aim is to provide upper quality
outcomes to the consumers.

·Business environment factors which impact on operational management and decision making
of leaders and managers.
Environment factors have the ability that they can shape the task environment. They also
have the power to affect the important aspects of the organization like willingness of customers
to purchase the items or services. There are many factors which are as follows:
Ethics
Ethical role of manager is to managing their ethics in the good way. Tasks can be
performed with the ethics because each decision of the manger effects either the workers or the
environment in some or the other ways through which the manager should take decisions.
Organizational resources:
Organization involves many resources and these resources work together in order to
achieve company's objectives (Reid and Sanders, 2019). Resource which are important in every
organization are the raw materials and human resources. Managers and leaders of Sainsbury
believes that such resources has to be managed properly so that its maximum benefits can be
taken and also right decisions can be made. The performance which is given by the workforce of
the organization affects the decisions and operational management of the company.
Market trends:
Market trends fluctuate as every day one can see new trend popping up in the market.
Sainsbury should make sure that they analyse the trends properly so that they can get knowledge
about their customers requirements. If company will analyse market trends properly and if
leaders has made right decisions by considering market trends that it can help company to
achieve its targets.
Financial status:
Financial resources of Sainsbury helps the managers of the company to make such
strategies so that company can go in proper direction in order to achieves its goals and
objectives (Niaki and Nonino, 2017). The decisions which is made by the management
regarding products costs and services given to the customers and the investments which is made
in company will get affected by the cash flow of the company.
Political and legal factors:

Political and legal factors can affect the decisions of leaders and managers of Sainsbury.
Political factors can affect the planning of the organization and these changes are to made on the
policies of the organization. So leaders play important role here because they have to predict
future related changes and managers helps in fulfilling the roles by managing the resources.
Technological factors:
Technology changes are the rapid changes and it happens very often. Sainsbury has to
adopt these changes so that company can achieve success. Leaders and managers make
prediction for changes and go planning for the future (Al-Surmi, Cao and Duan, 20200.
·CONCLUSION
Through this report it can be concluded that leaders and managers plays important role
in the company. Both of them adopt changes and make effective changes so that company can
grow and attain success. Report has also discussed different leadership styles which are
contingency leadership, systems leadership and situational leadership.
·CONCLUSION
Operational management plays vital role in achieving goals of organisation. As it helps
company in many aspects like capacity planning, quality assurance, productivity analysis etc.
factors which can influence decision-making of managers are technology factors, political
factors, changes in market trends etc. leaders of Sainsbury have to be ready to adopt changes
and should have capability to convert changes into opportunities.
·
·

·