Comprehensive Viva Voice on Leadership, Management, and Operations

This document presents a Viva Voice examining various facets of business operations, including the functions of different departments like production, supply chain, logistics, quality control, and HR. It elucidates the critical roles managers play in ensuring effective operations through strategic planning, performance evaluation, and resource allocation. The discussion differentiates between leadership and management, highlighting the traits of a good manager and how managers can positively influence organizational culture. Furthermore, the Viva Voice touches on employee management, emphasizing its importance in boosting productivity and profitability, and delves into the processes of recruitment and retention for maintaining talent within the organization. Desklib provides this document as part of its collection of solved assignments and past papers.

Viva Voice

Table of Contents
The functions of business operations.....................................................................................1
What role managers have in effective operations?.................................................................1
The difference between leadership and management.............................................................2
What makes a good manager?................................................................................................2
How managers can influence organisational culture..............................................................2
Employee management:.........................................................................................................2
Recruitment and retention:.....................................................................................................2

The functions of business operations
Production: this operation department has a function of taking responsibility to manage the
conversion of raw materials and other inputs into the finished goods or services in the most
effective manner in order to serve it to the customers.
Supply chain: this operation of the business has a function of customer service, demand
planning, handle purchasing and manufacturing and also to look after the entire process of
supply of raw materials to finished goods.
Logistics: the logistics department has a function to take care of the packaging, transportation,
inventory control, warehousing, order processing and materials handling and much more to
deliver goods on time from production location to the customers.
Quality control: the quality department has a function of assuring the quality of products and
services offered by the company to customers. The quality operations has role to make sure the
company’s operations are standardized quality measures.
HR: the function of the Human resource department is to manage and handle the activities
related to workforce of the organisation. The HR department of business help in recruiting,
hiring of talent for the company, manage their payroll, allocate right talent at right place, manage
and evaluate performance of the employees and most important they have a function to retain the
employees.
What role managers have in effective operations?
For the effective operations within the organisations the managers have a role to formulate the
effective strategies and operational plans. Also the mangers have duty to evaluate the
performance of the operations on daily basis this will help the business in improving the
efficiency of their operations and mitigate the flaws occurring during the working of operations.
For the effective operations of the business the managers procure materials and resource for each
department and also allocate the suitable human resource for each operation as per the
capabilities and skills.
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The difference between leadership and management
Leadership is the act of guiding, coaching and leading others by motivating them for both
personal and organisation goals whereas the management is act of directing and managing the
actions of others in order to achieve organisational goals.
What makes a good manager?
The are some traits that makes a good manager such as caring, communicative, team worker,
cooperative, good listener, emotional resilience, fair, innovative, drive development in team
members, result focused, clarity of vision and goal setting and some other technical capabilities.
How managers can influence organisational culture
The managers can influence the organisational culture positively through their effective
communication, leadership and delegation. Also, by adapting motivational activities and
transparency within the organisation the managers can reinforce the organisational culture.
Employee management:
Managing people within organisation is highly important as it helps the business to prosper and
gain productivity which is directly reflected as the higher profitability. Employee management is
basically a activity to manage the skills and capabilities of the employees and other activities
related to human resource such as payroll, performance, recruitment etc. all which help to
achieve business goals.
Recruitment and retention:
Recruitment is the complex and lengthy process of identifying, attracting, selecting, interviewing
and hiring the employees for the particular job role.
Employee Retention is the process of preserving or maintaining the talent within the organisation
in order to reduce employee turnover.
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