Analyzing Leadership and Management Roles in Operations

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MANAGEMENT AND OPERATIONS

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Table of Contents
Introduction......................................................................................................................................3
LO1..................................................................................................................................................3
P1 Defining and comparing the Roles and characteristics of a leader and a manager.................3
M1 Analysing the role of manager and leader using theories and concepts................................4
LO2..................................................................................................................................................5
P2 Using examples to understand how the roles of leaders and managers differ in different
situations......................................................................................................................................5
P3 Using theories of leadership...................................................................................................5
M2 Assessing the Strengths and Weaknesses of the approaches.................................................6
D1 Evaluating the theories in the context of the role of the leader..............................................6
LO3..................................................................................................................................................7
P4 Key approaches to operation management and the associated roles of leaders and managers
......................................................................................................................................................7
P5 Importance and value of operation management in meeting business objectives..................7
M3 Evaluating the efficiencies of operational management are improved by managers 100.....7
LO4..................................................................................................................................................8
P6 Assessing the factors that impact operational decision-making by leaders and managers.....8
M4 Analysing the different factors and their effects in the business environment and other
communities.................................................................................................................................8
D2 Evaluating the application of operations management on business.......................................8
Conclusion.......................................................................................................................................9
References......................................................................................................................................10

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Introduction
Operation management is a kind of regulation which is found in business practice. This type of
management is important for an organization in order to increase its efficiency to the highest
level. This kind of operation management works as a profit maker within an organization so that
the efficiency of any service and goods can enlarge to some extent. In this research paper, the
matter of discussion rotates around so many aspects of management and operations. This
research paper discusses the characteristics and roles of the leaders and managers in an
organization. It analyses the differences between the roles leaders and managers carry. Including
the theories of leadership, its features, the strengths and weaknesses this approach shares.
Besides, it debates about the impacts and importance of operational business management in
business objectives.
Task 1
LO1
P1 Defining and comparing the Roles and characteristics of a leader and a manager
The roles and characteristics of a leader
A leader is a person who works as a commander for an organization or a group of people. A
leader can influence his employees to work as a team and can motivate the workers and co-
worker to head towards a pre-planned goal. Being a good leader is an important criterion for a
company. A leader of a company can set a good example for his or her subordinates in order to
maintain discipline in the work field. Leader's work is to bring passion and honesty in the
employee and their behaviors. Other than this, a leader can commit something to his or her
clients and can ensure the fact to keep those commitments intact (Ferguson et al. 2017). In order
to achieve the goal that the leader has set, it is important for the leader to conserve that empathy
and integrity inside the employees that they can work for the same goal with satisfaction. A
leader is innovative in nature. He can help to enhance and bring growth to the organisation he is
leading. A leader can focus on people and generates trust.

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The roles and characteristics of a manager
Despite the fact that a leader leads, the whole company and plays an important role in the well-
being of his or her enterprise. This fact is also undeniable that in the process of enhancing a
company a manager also plays a vital role. The main work and motto of a manager to manage
the entire organization he is in. within an organization, a leader plays the role to bring
perception, whereas the manager brings the notion of intelligence in the company (Akalin et al.
2016). The manager plans the details of the directions that a leader has already set. Although
unlike a leader, the manager does not possess a long-term perspective, rather he possesses a view
that is short in term. The nature of the manger is imitative in nature. Unlike the leader, the
manager accepts the status quo. Generally, the manager is command-oriented by nature.
M1 Analysing the role of manager and leader using theories and concepts
In industry, the work of a leader is to seek new challenges by innovating new things in the work
arena. On the other hand, the work of a manager is to govern the employee or employees of that
organisation he is working in. This clearly makes it evident that manger goes behind
implementing classical techniques in work whereas a leader implements the situational
leadership techniques in the work field. The focus of a leader is on achieving the horizontal
goals, where the manager's goal is considered to bottom line goals (Schwarz et al. 2015). In
order to make a good leader, it is important to have a uniqueness in nature, where this is not a
mandatory requirement for a manager to have. Managers are command-oriented in nature. They
follow the instructions that are given by the leaders.

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LO2
P2 Using examples to understand how the roles of leaders and managers differ in different
situations
Leadership is not an easy task that can be handled by everyone. The main approach of a leader is
making the right decisions. On the decisions of a leader, so many things including the growth of
the company are dependent. For being a good leader, some traits can be followed. These traits
have come to considerations after various researches. The sole traits of being a good leader are
understanding the role he or she has and work according to it. A leader needs to have charisma in
his personality; a leader is more intelligent in nature. In these traits, the common things that
include are the self-confidence, determination to achieve the goals, sociability and integrity, in
order to maintain peace in the work culture (Heizer et al. 2017). In the classical theory of
management, it is important for a manager to have that skill and ability to increase efficiency for
an organization. A manager is a person who will be able to make good plans in order to
encourage the employees. For this reason, a manager can include incentives for employee
satisfaction. This kind of theory is known as the theory of scientific management. In this method,
the manager applies the classical theory of management in order to increase the efficiency among
the employees; to increase their skills and to plan and keep a track to their working structure.
P3 Using theories of leadership
In operational management, the importance of a leader, his presence and his works are inevitable
and integral. Theory of leadership highlights the fact that how an individual can become a leader.
The foreground of this theory establishes some traits. There are a number of traits that a leader
needs to have in their nature and persona. However, amongst all the matter of discussion here is
three main forms of these traits. They are the systematic leadership, situational leadership and the
contingency leadership. Situational leadership depicts the fact that there should not be any
particular kind of trait in leadership. However, a leader needs to handle every situation according
to the needs of the situation. After that, the leader needs to n\implement that strategy in the work
field. It is said that the best leaders in an enterprise are those who can accept every situation they
come across and can adapt the style according to the need. The main strategy of the leadership in
the systematic theory is different from the conventional theory that leadership have. This aspect

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of leadership triggers the characteristics of a leader and improves it (Uhl and Gollenia, L.A.
2016). This theory defines the fact that it is an integral dimension of a leadership approach to
have knowledge of this theory. Besides, a leader needs to focus on the well-being of the
organization other than focusing on an individual. The contingency leadership theory defines that
notion that how the leader will be able to find out the style of his leadership, basically, leadership
technique. After finding out the technique, the leader must work to flourish the technique.
M2 Assessing the Strengths and Weaknesses of the approaches
In order to develop the organization, there must have coordination and cooperation between the
workers, co-workers leaders and managers of the company. The role of leader and manager in
this approach is inevitable. In the work sphere, there also have some positive and negative
aspects of this approach. The strengths of this approach bring the need to set a particular goal and
objective in the work field. It helps in encouraging the workers of a company and enhances the
medium of communication within an organisation. This kind of role of a leader and manager is
more flexible in nature (Reid and Sanders, 2015). In order to achieve these goals, there is a need
for constant monitoring of the work done by the employees. The weakness of the approach
consists of some facts, such as; it is a time eating process, this process sometimes leads to
creating poor judgments done by the heads of the organizations.
D1 Evaluating the theories in the context of the role of the leader
There are various kinds of approaches that leadership defines. These approaches consist of some
trait. These traits are as follows, the first trait is the theory of leadership. The second trait
involves the style and contingency theories of leadership. In the third place, comes the
charismatic leadership theory. Fourth is the, the transactional leadership theory. In this process,
the fifth position is allocated by the transformational leadership theory. Next comes the
transformational leadership theory (Chambers et al. 2017). Other than this in this theory
contesting, the situational leadership theory, system leadership theory and the contingency
leadership theory can be also included. These theories are acquired by the leader and manager of
a company in order to ensure the fact that the company is headed towards continuous progress.

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Task 2
LO3
P4 Key approaches to operation management and the associated roles of leaders and
managers
There are some key approaches to operational management. Total quality management is one of
these key approaches (Bauer et al. 2015). There are seven principles that fall under this total
quality management, such as; customer focus, strong leadership, people involvement, systematic
approach to management, continual improvement, factual approach, mutually beneficial supplier.
Then comes just in time inventory, continuous improvement.
P5 Importance and value of operation management in meeting business objectives
Role of a management and operations manager in this process is inevitable. As it thrives to fulfil
the objective of the organization, it increases the efficiency of the workers and serves for the
growth of the organization. The capacity management that includes is a very important aspect
that comes under this approach. The process design, transformation of raw materials in order to
turn it into goods and services are vital factors of this approach (Mugisha and Berg, 2017).
M3 Evaluating the efficiencies of operational management are improved by managers 100
The leaders of a company can solely increase the efficiency of the employees that the company
has. These objects follow some step; such as empowering the remote employees to work for the
cause of productivity of the organization. It evaluates the clause redundancies and then thrives to
clear it. This approach improves the collaboration system. Other than, this approach creates stage
programs of incentives that give the morale boost to the employees. Having a proper
communication with the client and the employees is considered one of the most important roles
of this approach (Jones et al. 2015).

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LO4
P6 Assessing the factors that impact operational decision-making by leaders and managers
In an organization, the decision-making process enables a huge impact. These effects can be seen
in the sphere of the work environment. The environment of an organization gets affected by
many external factors. The CSR factor is one of those. In order to achieve the short-term goals of
a company, the CSR policy dedicates the organization towards growth. The CSR policy also
affects the decision-making system of the leader and the managers of a company. The value of
an organization is defined by the standards and the behaviour of the leader and manager of the
company. It boosts the ethics of the company and its stakeholders in various forms.
M4 Analysing the different factors and their effects in the business environment and other
communities
Different factors like the political factors, social factors and technological factors have an impact
upon the environment within a business organisation. If there is a political turmoil in the locality
then it can also disturb the circumstances of the organisation. With the emergence of the new
technologies and the introduction to different changes, the organisation can face a major issue of
confusion amongst the employees that are very harmful to the organisational environment
(Johannessen, 2017). They should come with different strategies that can help them in balancing
all these factors so that they cannot have a devastating impact on the organisation.
D2 Evaluating the application of operations management on business
Operational management is a very important practice to have within an organisation. There are
different ways through which the operational management can be applied within an organisation.
The different activities like manufacturing, production are all the important parts of the operation
management. Through these activities, the organisation can get enough credibility that will help
it to achieve more growth and success in the proposed field. Besides that, supervision is also a
very important phenomenon within operation management because it ensures the proper
implication of operation management (Renz, 2016).

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Conclusion
It can be concluded from the above discussion that managers and leaders are two equally
important entities within an organisation. The leaders can motivate the employees of the
organisation whereas the managers can actually tell the way through which a specific work can
be done. The success of the organisation depends upon both the qualities and behavioural
approaches of the managers and the leaders and that is why they should give more attention
towards the different features of the managers and the leaders for the betterment of the
organisation.

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References
Akalin, G.I., Huang, Z. and Willems, J.R., 2016. Is Supply Chain Management Replacing
Operations Management in the Business Core Curriculum. Operations and Supply Chain
Management: An International Journal, 9(2), pp.119-130.
Bauer, M.S., Miller, C., Kim, B., Lew, R., Weaver, K., Coldwell, C., Henderson, K., Holmes, S.,
Seibert, M.N., Stolzmann, K. and Elwy, A.R., 2015. Partnering with health system operations
leadership to develop a controlled implementation trial. Implementation Science, 11(1), p.22.
Chambers, H.F.C., Cross, H.R., Evans, S.R., Kreiswirth, B.N., Fowler Jr, V.G. and Antibacterial
Resistance Leadership Group (ARLG), 2017. The Antibacterial Resistance Leadership Group:
progress report and work in progress. Clinical Infectious Diseases, 64(suppl_1), pp.S3-S7.
Ferguson, N.T., Samsonov, Y.A., Kinshumann, K., Chandrashekar, S., Messec, J.A., Novak,
M.F., McCarron, C., Tamhane, A.P., Wang, Q., Kruse, D.M. and Ben-Zvi, N., 2017. Secure
management of operations on protected virtual machines. U.S. Patent 9,578,017.
Heizer, J., Render, B., Munson, C. and Sachan, A., 2017. Operations management: sustainability
and supply chain management, 12/e. Pearson Education.
Johannessen, S., 2017. Strategies, leadership and complexity in crisis and emergency operations.
Routledge.
Jones, G.R., George, J.M. and Hill, C.W., 2015. Contemporary management. Irwin/McGraw-
Hill.
Mugisha, S. and Berg, S.V., 2017. Adaptive leadership in water utility operations: the case of
Uganda. Sustainable Water Resources Management, 3(2), pp.171-179.
Reid, R.D. and Sanders, N.R., 2015. Operations Management, Binder Ready Version: An
Integrated Approach. John Wiley & Sons.
Renz, D.O., 2016. The Jossey-Bass handbook of nonprofit leadership and management. John
Wiley & Sons.

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Schwarz, E.C., Hall, S.A. and Shibli, S., 2015. Sport facility operations management: A global
perspective. Routledge.
Uhl, A. and Gollenia, L.A. eds., 2016. A handbook of business transformation management
methodology. Routledge.