Analysis of Leadership, Management and Operations at Citation Company

This report provides a comprehensive analysis of leadership, management, and operational practices within Citation Company. It begins by defining the roles and characteristics of leaders and managers, highlighting their collaborative, visionary, innovative, and passionate qualities. The report then explores the applicability of these roles in different situations, such as change management and communication, and discusses various leadership theories including contingency, situational, and system theories. The report further examines key approaches to operation management and the impact of the business environment on operational strategies. Through this analysis, the report provides insights into effective leadership and management practices, offering valuable information for understanding organizational dynamics and improving operational efficiency. The report also examines the differences between the roles and functions of leaders and managers, along with their respective responsibilities within an organization.

MANAGEMENT AND
OPERATIONS

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1 Explain roles and characteristics of leader and manager..................................................1
M1...........................................................................................................................................2
TASK 2............................................................................................................................................3
P2 Explain applicability of role of leader and functions of manager in different situation.. .3
P3 Explain various theories of leadership..............................................................................4
M2...........................................................................................................................................5
D1...........................................................................................................................................6
TASK 3 ...........................................................................................................................................6
P4 Explain key approaches of operation management and role of managers and leader.......6
P5 Explain values and importance of operation management................................................7
M3...........................................................................................................................................9
TASK 4............................................................................................................................................9
P6 Explain the factors of business environment which impact on operation management . .9
M4.........................................................................................................................................11
D2.........................................................................................................................................11
CONCLUSION .............................................................................................................................11
REFERENCES .............................................................................................................................12

INTRODUCTION
Main motive of every organisation is to make profit maximization by provide products
and services to the customers according to their needs and preferences. For accomplish this
purpose leader and manager play very major role in the firm because they formulate plans and
strategies and give directions to their team members(Branch, 2012). This report will talk about
Citation company which is mainly engaged in the business services and management
consultancy services. It is private limited company which located in the Wilmslow. The report
will discuss about the leadership, mangers and operation management of the cited organisation.
TASK 1
P1 Explain roles and characteristics of leader and manager
In any kind of organisation there should be a manager and leader which manage and
control the company activities and functions.
Leader: A person who have authority to control a group of persons, give them instructions and
manage all the activity of group is known as leader.
Characteristics of a leader:
Collaborative: A leader has to be maintain a connection with their team workers so that they take
more interest to accomplish the goals and objectives.
Visionary: For being a good leader, they have to be practical and realistic and also determine a
vision because it helps to achieve targets of the enterprise.
Innovative: This is an another characteristic of a leader that emerging new and innovative ideas
is very important to getting competitive advantage.
Passionate: This quality of leader is that passion and dedication which helps to motivate their
team member. It will help to them give full contribution towards their work and attain goals.
Manager: A organisation is controlled and organised by a person who is known as manager.
They are responsible to manage all the activities and operation and formulate plans and policies
of the of business firm(xpósito and et. al 2016).
Roles of managers and leaders
Manager Leader
Manager are responsible for recruit and select Leader is responsible to communicate all the
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the skilled and qualified persons for their
company.
information to their team members which helps
to achieving their goals and objectives. It also
help to the workers so they discuss all the
issues and problems to their leader.
Performance management including in the job
of a manager because it consist setting goals
and targets, control performance of workers,
give feedback, training, development needs and
rewards(Fayol, 2016).
A leader is helps to integrate employee’s effort
with their personal goals. For this purpose,
they can enhance the capability in their
workers so it helps to full fill the targets.
It is the responsibility of a manager in the firm
to build a high quality team because team give
more productive result than a individual.
In the organisation a leader has to friendly with
their employees so that they can easily share
any kind problems and issues with them. It is
also important for leader to give guidance and
resolve the issues arising between their
workers(Salvendy, 2012).
Characteristics of manager:
Communication: It is important for the manager to enhance the well communication ability
because it helps to give necessary information to their employees in the enterprise.
Time management: It is also crucial element for being a good manager is that manage time for
every activity for example if manager comes late every day that it affects the perform ace of
workers and whole activities and operation of their firm.
Confidence: For being a successful manager it is very crucial maintain confidence when
formulate policies, systems and decisions. A manage should confident about their experience and
abilities.
Delegation: Assigning the tasks and duties to many employees in the enterprise is the major
responsibility of a good manager. So delegation of works is helps to achieve goals and objectives
in given time period.
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M1
All the basic speculations of administration connotes the powerful part of pioneer and
their capacity just to orchestrate every one of the things in a legitimate way or to seek after all
the assignment adequately by inspiring their workers towards their objectives. Fundamentally the
principle part of pioneer is to build up the thoughts between all the colleagues by getting their
perspectives additionally while trough play out their primary pre-eminent capacities for the
smooth running of their business by accomplishing their association target. Truth be told
pioneers take after these hypothesis to get the thoughts while troughs connected these
speculations on the business
Leader and manager both have different roles and responsibility towards development of
an organization because of their designation in an organization. In fact both perform different
functions which are mentioned below :-
Major role of leader is to manage their team and create a healthy relations between them whereas
managers are liable to perform all the managerial functions.
There is a lot of difference between role of a leaders and function of managers which is
stated as follows:-
Role of a leaders Functions of managers
 Major role of team leader is to
encourage their group members
towards attainment of set goals and
objectives.
 Trying to improve the skills and
knowledge of their group individuals.
 Trying to attain goals of their team.
 Management of entire association by
implementing various plans and
policies.
 Liable to organize activities and
programmes which is going to occurred
in a company.
 Believes in upliftment and development
of overall corporation.
TASK 2
P2 Explain applicability of role of leader and functions of manager in different situation
There are various conditions which arises in the organisation so it is the responsibility of
the leader and manager to handle those situations which are given below
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Change management: When organisation conduct change process such as change in structure,
operation, procedure and process or adopt some technologies for conduct the functions of the
company(Tang and Musa, 2011). It is the responsibility of the manager and leader to manage the
change and enhance new skills and competencies in the workers so that they can easily accept
any change in the firm.
Communication: Top level management and operational level workers communicate with each
other so that important information can be transfer. These data helps to effective decision
making in the enterprise.
Maintain relations between employees and employers: This is also important activity in the firm
to maintain the positive and healthy relations between managers and subordinates. If there is
good relation between them, it will help to reduce any conflicts and grievances. Workers can
easily discuss any problems and issues with their supervisors which is arises at the workplace.
From the above situation roles of the leader are explained below:
 Leader is responsible to describe benefits of change to their team members so that they
can easily accept any change.
 A good leader has to conduct training and development programme so that their team
members easily learn new thing.
 Find the causes of resistance to change and focuses on efforts to reduce the resist.
 Communication ability of a good leader is play very important role so that they can give
instructions and also listen any problems and issues of their team workers.
 Leader has to maintain direct connection with their workers it helps to make good
relations between them. Healthy relations between a leader and their team member is also
important to achieve organisational goals and objectives(Ngai, Chau and Chan, 2011).
According to the situation there are functions of a manager given below:
 Function of manager in change management is that they give assurance to every
employee that this change emerges various benefits for them.
 Manager are formulating various strategies and plans so they are responsible to
communicate and give directions to the their employees so that they can easily focus on
their works(Ageron, Gunasekaran, and Spalanzani, 2012).
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 To maintain the positive relation with the employee’s manager can allow to them
participate in decision making process. It helps to enhance the loyalty and trust among
the workers..
P3 Explain various theories of leadership
There are many theories of leadership which can be adopted by leader for conduct
smooth functioning in the organisation. Some theories are explained below:
Contingency theory: This is leadership theory which can be applied by the leader for achieve
goals and objectives of their team. In this kind of theory describe that there is no individual way
to lead a group. It also consists that it is important every leadership style is based on some
specific situation which helps to examine the performance of every team member at the level of
maximum and minimum. This theory is related to the trait theory that means every person have
different trait and these are related to the different situations in which leader are conduct their
leadership. Contingency theory is based on the single situation it is contingent according to the
different situation. It is important to express leadership in the organisation when workers are
responsive. So basically this theory is stated that a activities of leader has to be flexible
according to various different situation.
Situation theory: This is another kind of leadership theory which can adopted by a leader to lead
and control their workers and give them direction. To cooperate with the various circumstance
and situations it is very important to find out different ways for adopting leadership actions. A
leader is act differently in different situation so that they can easily give instructions and
directions to their team members. This theory is including a situational model which helps to find
out the ability and motivation of leader and then analyse the a appropriate leadership style which
followed by the leaders(Sadikoglu and Zehir, 2010). Cited organisation is also follow this kind of
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leadership theory because they face various situation in their company so this theory of
leadership is best followed by the leader of cited firm.
System theory: This is another kind of leadership theory which directly connect with the system
of the cited company. In the condition of the high uncertain and complexity this theory can
applied by a leader to crate sustainable level of performance in the organisation. System model
can also use in this leadership theory. It is a collaborative leadership of group of persons at
different level and place for coordinate to make significant change.
M2
All the methodologies of authority and administration impact nature in both the way
either in a positive way or in a negative way which implies if approaches have a some kind of
quality then they likewise have a shortcoming additionally inside. These methodologies give
different sorts of substitutes to troughs to deal with the circumstance happening in the association
while allotting right employment to a perfect individual. Quality of these methodologies is that
they are exceptionally useful for pioneers to confront the difficulties placidly or inspire their
clients to finish their doled out occupation. Though shortcoming of the methodologies are it is
difficult to execute these progressions effortlessly as a result of the perplexing structure of the
refered to organization.
D1
According to Zailani, (2012) administration pioneers and specialists develops a portion of
the pertinent hypotheses and ways to deal with authority for their compelling working which
implies distinctive speculations manages different up and coming circumstance. Indeed the
fundamental intention of these hypotheses and methodologies is to give thoughts and suitable
way to manage all the moment business challenges which may happen whenever. Pioneers must
take after all the methodologies and speculations to conquer up and coming issues by utilizing
fitting hypotheses for viable utilization of accessible methodologies. On the contrary to this
There are number of theories of leadership which plays a very eminent role in organization and
supports leaders for performing specific roles or responsibilities in accomplishing their work.
Thus theories is described as follows:- Situational:- According to this approach, team leaders takes decision as per
circumstances which without considering necessary information. Therefore it has been
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understood that pioneers change their decision due to reformation in other related
variables.
 System theory:- Decisions of a leaders is fully depend upon systems, policies and plans
which is set by higher authority of an organization.
TASK 3
P4 Explain key approaches of operation management and role of managers and leader
Operation management is focuses on the control whole the process which is related to the
production of products and services(Ageron, Gunasekaran and Spalanzani, 2012). The main task
of operation management is that make sure that available resources are used effective and
efficient way. Basically it concerned that managing all production process which convert raw
material into final product. Operation is very essential function which is related to the sell,
marketing, human resource, finance and supply chain. So it is important to manage all these
activities which requires quality management, capacity, design of process, decide cost of
production, planning of facility and inventory control. There are various key approaches
operation management given below:
Total quality management: operation management is responsible to check the quality of
products and services which are sell in the market. It focuses on continues improvement in the
performance of the employees and maintain quality of the goods and services. To integrate the
quality managers are use various data, strategy and effective communication. Total quality
management includes some principles such as total employee involvement, customer focused,
continue improvement and effective communication. This is main approach of operation
management because ensuring the quality of products and services is very important because it
directly affect the profitability level of the cited organisation. Cited organisation is use this kind
of operation management approach because it is important to give quality services and goods.
Lean production: It is the approach of operation management which is focuses on the production
of goods and services. This kind approach is applied on any kind of company which produce
goods and services. Lean production are focuses on the form designing to distribution of the
goods and services(Sadikoglu and Zehir, 2010). Cut cost is the main focus of this approach
means it focuses on the reduce the cost of production. Minimise the activities it will helps stock
holding, repair faulty products and also reduce unnecessary movement which affect the
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production process and other activities of the business. Lean production approach many
operations which are given below:
 Covert from difficult process to simple.
 Focuses on continues improvement of employees.
 Reduce the wasting than ensuring quality.
So basically lean production means focuses on minimize the cost with eliminate unproductive
factors and movements(Govindan and et. al 2014).
Just in time: This is also a operation management approach which is focuses on the inventory
management which helps to minimize the wastage and boost up efficiency of the production. The
main purpose to follow this approach is that they can easily provide any product when customer
needed. This will help to minimize inventory cost and provide quickly goods and services to
various customers. An organisation can get various advantages such as manufacture of products
in time, reduce the cost of inventory. For maintain this approach firm is investing less money on
raw material so that they can maintain their stock and sell to the customers.
P5 Explain values and importance of operation management
Importance of Operation and management: Operations are very important for achieving the
organisational objectives and goals. It is the common thought of peoples that operation
management is only important for manufacturing industries. Because these industries are focuses
on the acquiring raw material and convert in to final products and goods. So consist large
number of operation which have to take care by the manufacturing industries. If talk about
service industry operation management is play very important role because it involves analyse
needs and wants of customers, provide them products and also acquire feedback from them so at
some point services industry connect to the manufacturing industry because they tell them about
their needs and then operations manage according to the preferences of services industry. It is
important for the cited organisation which provide business services to consider that their
services always meet the demands of the clients. This is very critical process for the company
and marketing team play very major and important to role to identify the needs and preferences
of various clients and focuses to full fill those needs(Hefetz and Warner, 2011). Data and
information is collected by the marketing team and use it to design and development of the
services and goods. So operation management is similarly important for any kind of industry.
Cited organisation includes various operational activities such as planning, staffing, controlling,
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directing, motivation and organising. Operation management is really important to give full fill
the objectives of cited company such as resource utilisation and customer service(Sarkis, Zhu
and Lai, 2011).
Services which is given to the customer is main motive of the firm because at the end if
client are not happy with the services and product than motive of entire company is fallen. So it
is the responsibility of operation management to ensure about accomplishment of needs and
preferences of many customers. On the other hand, operation management is also helps to
optimum utilisation of resources. If inputs are not utilised properly than there is, chances to
increase in cost of production which directly affect the profitability level of the company. So
both the objectives can full fill with the help of operation management.
Values of operation management: Operation managers are added values in the products and
services by ensuring the qualities which is the forefront of manufacturing industries. Values of
operation management define that produce goods and services in efficient manner without
wasting business resources. Values are focuses on the reduce production cost without
compromising with the product quality. It also includes long term planning which helps to
sustain to company for long run in the market. These planning is also helps to maintain good
relation with the customers and also maintain operational and financial health of a business. It is
important for the firm to measure values of the services and products which only identified in the
terms of utility to a customer. Values of operation management is applied on the production,
distribution and support to other aspects related to non-development of services. Main motive of
the values is that minimize production cost with the help of coordination between the materials,
labour, suppliers, and manufacturing. Values are also affect the quality of goods if the products
are produces poorly than it will not full fill the demand and needs of the customers. So basically
values of the operation management is helps to increase the profitability and development of the
business of the cited organisation(Guerrero, Maas and Hogland, 2013).
M3
Pioneers and directors can undoubtedly enhance the efficiencies of operational
administration by getting ready fitting gets ready for the association or to accomplish every one
of the objectives at the earliest opportunity without squandering much time on insufficient
things. Essentially pioneers and troughs are at risk or in charge of the considerable number of
issues or issues happening in the business so to accomplish their objective they have to defeat all
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