Analysis of Leadership and Management in Operations at Wiseman Group

This report delves into the critical aspects of management operations, examining the roles of leaders and managers within organizations, specifically using the Wiseman Group and Hyundai as case studies. It explores the distinct roles of leaders and managers, highlighting their responsibilities in planning, organizing, directing, and controlling resources to achieve organizational goals. The report analyzes various leadership approaches, including situational, systems, and contingency models, and their application in different contexts. Furthermore, it investigates key approaches to operational management, such as the Six Sigma method, and the impact of factors within the business environment on operational decision-making. The report emphasizes the importance of leadership in driving innovation, decision-making, and problem-solving to enhance productivity and profitability. This report is a contribution by a student to Desklib, a platform offering AI-driven study tools, including past papers and solved assignments to help students excel in their studies.

MANAGEMENT
OPERATIONS

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1 ........................................................................................................................................3
P1 Roles of leader and characteristic of manager.......................................................................3
P2 Role of leader and function of manager in different situational context...............................5
P3 Several models and approaches in leadership........................................................................6
M1...............................................................................................................................................7
M2...............................................................................................................................................7
D1................................................................................................................................................7
TASK 2............................................................................................................................................7
P4 Key approaches to operation management and role that leaders and managers play............7
P5 Importance and value of operations management in achieving business objectives.............8
P6 Factors within business environment that impact upon operational management and
decision making by leaders and managers..................................................................................9
M3.............................................................................................................................................10
M4.............................................................................................................................................10
D2..............................................................................................................................................11
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12
Books and journals....................................................................................................................12

INTRODUCTION
Management operations refers to a very important function of business which have
responsibility to manage all the activities and processes in appropriate manner. This includes
various aspects such as planning, organising, directing, coordinating and controlling of all kind
of tangible or intangible resources(Tayur, Ganeshan and Magazine, 2012). Systematic and
optimum utilisation of available sources should be done to achieve desired goals or objectives.
This report is based on two organisations in which roles of leader and manager to attain goals by
making decision in respect of Wiseman Group. It will also discussed about various approaches
of leadership and impact of business environment regarding to Hyundai company. The
management structure of any organisation can be flexible and prepared as per nature or
objectives of the same.
TASK 1
P1 Roles of leader and characteristic of manager
The organisation of Wiseman group have very much skilled and well qualified leaders as
well as mangers to direct the activities or tasks in correct way properly to achieve expected
goals.
Leader:- A person having tendency of praising success and drive people to understand
about strategies to achieve objectives. They create new unique or innovative technology or
policies to execute the plan more properly for getting effective targets. Leader always have that
ability to bear risk ion implementing various kind of new aspects to attain the personal as well as
professional growth of career.
Manager:- A person who have to play roles and responsibilities of planning, leading,
organising and controlling to conduct any kind tasks or processes(Ashford, Coutu and Beasley,
2013). Managerial duties refers to formal part of job description so that sub-ordinates will follow

particular designation properly. They have responsibility of performing their actions as well as
team member's performance.
Roles of manager Ability to execute vision:- They have an ability to prepare strategic mission or visions of
company and distribute their sub parts of that plan into subordinates. The Wiseman
company need to appoint such managers who allocate the tasks to employees as per their
field of expertise. As per case study, the person he states that he get irritated by work
because he don't have have any clear vision which impacts negatively in execution. Ability to direct:- Manager have ability to record the outputs ion daily basis to complete
them(Ham, Hitomi and Yoshida, 2012). Managers of Wiseman group have to work on to
fulfil regular outputs to complete the vision of organisation more effectively to get better
profits. As per case study, the person is not happy and get frustrated by team embers
which impacts in appropriate to direct people in right way to perform. Process management:- They have a task to set all the processes and standards of
performance with operating procedures. This is important to conduct all aspects of the
firm to get better benefits. As per case study, the person have don't have health
communication and relation with its his team members and that is very important for
conduct proper management in company.
 People focussed:- They have to take care of their team member's by completing needs of
employees. As they are responsible for listening to them, fulfil reasonable or genuine
requests and involving them into into several basic decisions. The person in case study is
not communicate with colleagues and do not get involved with them in any project. And
it is necessary to become people focussed so that they obey and follow your instructions.
Roles of leader Vision:- They have that special ability to create new visions to encourage growth of both
personal and professional careers. Honesty and integrity:- They have trust factor amongst their people and always works as
support to its team members. Inspiration and communication:- They have their town unique ideas to fulfil targets
which inspires people to follow them. Leader tries to discuss things with sub-ordinates
and ask for queries or suggestions.

 Ability to challenge:- they generate new things and have skills to bear challenges because
bid profits can make through bearing challenges only(Moutinho, 2011).
Characteristic of leader and manager
Manager Leader
 They give direction and have sub-
ordinates.
 Leader ask questions and have its
followers.
 Managers use an authoritarian,
transactional style and give
instructions.
 This person have motivational,
empowering style and show about tasks
to be completed.
 A manager have good ideas and react
on changes.
 Leaders can implement their unique
ideas to introduce changes.
 They will try to be heroes and exercise
power over people.
 They are developing people full of
skills and power.
P2 Role of leader and function of manager in different situational context
The company need both leaders and manager to implement new strategies and policies by
various effective plans to attain better profits. Situations or circumstance facilitates to apply
certain modification in the Wiseman group to maintain its brand image in market as well as
beneficial survival(Bartlett and Beamish, 2018). Several conditions tends to make different
organising strategy for achieving desired objectives. Strategies and technologies:- The company can maker various kind of unique strategies
and technique to complete the tasks. The changing trends of market or competitive firms
new policies works as forcing factor to create modification in an organisation. Decision making:- Effective decision can be prepared by leaders and manager can
implement it more efficiently. Wiseman group have to appoint leaders to creating
innovative techniques or ways of working to generate better outputs. Handling workers:- besides of placing order of completing tasks, it is also mandatory
for leader and managers to take care of their team member's needs or issues. If they have
problem then they are not able perform effectively which impacts on outcomes of firm.

Also they have clear several queries regarding task so that it can be done in better way
to improve profitability of the organisation.
 Problem solving:- It is well known that where people were exist, issues are
complimentary at that place(Wu and Pagell, v2011). This seems to be important to solve
all kind of threats and problems regarding conflicts or machinery aspects. Wiseman
group have to maintain a team to solve all technical issues and superiors must clear
issues. Then the performance of employees can be more effective or efficient.
All of the above aspects can be completed through effective techniques created by leaders and
appropriate direction indicates by managers should be done by Wiseman group company to gain
better productivity as well as profitability.
P3 Several models and approaches in leadership
The several kind of activities or procedures can be completed through various effective
theories and models. Every approach have its own impacts on various situations so that it
becomes mandatory to implement the particular theory in respect to demands or desires of
conditions and task to be completed(Naphadeand et. al., 2011). Wiseman company have to apply
different types of models of leadership as per situations and needs of targets to be fulfilled.
The needs, expectations and impact of leadership style have to identify and analyse to
implement it for specific conditions in achieving the objectives or goals. Some of the approaches
may adopted by Wiseman group are given below:
Situational approach of leadership:- This theory depends on various factors of situation
the prepare plan for conducting effectively to get desired outcomes. It was basically introduces
by Dr. Ken Blanchard and Dr. Paul Hershey. Leadership skills should be used as per demand of
specific conditions or about desired targets to be completed. It is based on this aspect that
different kind of leadership theories has relevant affects of necessity of specific situation. The
Wiseman group have to first studied about factors of approach and match it with conditions to
implement.
System approach of leadership: This can be defined as the emphasis is on
interdependence and interaction among sub-systems. This theory works on internal environment
and small systems of an organisations to complete properly. Wiseman group can apply the
system approach of leadership by relating their working systems or strategies to upcoming
changes and perform successfully.

Contingency approach of leadership:- This theory is as similar that of situational
approach of leadership. It was developed by Fred Edward Fielder and based on leader's
effectiveness on situational aspects. The specific person has its own efficient styles which have
different impact on various conditions. This factor facilitates the organisation to make better
decision in respect to nature of situations(Storbacka, 2011).
All of the above discussed approaches of leadership can be implemented in Wiseman
group as per its several kind of situations and nature of changes or modifications introducing the
enterprise. This will results in achieving better profits or benefits more successfully.
M1
A leader and a manager have their own importance in an organisation fulfil certain
aspects. Preparation of effective or efficient techniques with unique or creative ideas to enhace
performance of employees. They can make innovative strategies to work but a manager can
directs all the efforts of manpower in correct way to gain proper outcomes.
M2
Different kind of approaches and models have their own strengths and weakness with
them. They need to be analysed by leaders to grab opportunities associated with them which
facilitates more profit(Singhal and Singhal, 2012). Ta the same, managers have to control the
challenges connected with them to reduce loss of firm.
D1
There are various aspects in which different kind of theories or models of leadership are
applicable. But leaders and manager plays their significant role in every situation like decision
making, worker's handling, making innovative strategies etc. All these factors should be done by
effective techniques made by leaders but mangers need to put their efforts in directing the
various aspects and hard work of employees in correct direction.
TASK 2
P4 Key approaches to operation management and role that leaders and managers play
Every company have to adopt several key approaches to complete aspects of operational
management to conduct activities properly. The Hyundai company have to implement several
factors related to success of operational management system should be completed. Some of key

elements which are necessary to organise all types of activities or procedures in an enterprise to
make better profits. Leaders can apply innovative and more effective techniques to fulfil regular
outcomes and managers can direct in correct way to achieve more benefits. Six sigma method
can be applied in Hyundai company which are as follows:
Six Sigma:- This can be defined as set of techniques or methods for procedure
improvement. It was primarily introduced by an engineer Bill Smith while working at Motorola.
It focus on continuous efforts to attain stable and predictable process results are of vital
significance to business success. Planning:- This factor should be done primarily as it is important to prepare blue print of
activities before executing practically. The firm can identify issue or expected outcomes
before implementing any procedure and it facilitates to reduce negative impact of threats
and helps in improving profits. Organising:- This process can be done by manager to organise several activities to
complete desired outputs. It is that prospect in which allocation of resources and tasks to
all the employees as per their field of expertise. This will facilitates to perform more
effectively and comfortably to resits in better profits or benefits. Directing:- It is well known that a firm can achieve its goals when the efforts of its
manpower should be implemented in correct direction properly. Manager's of Hyundai
company can leading sun-ordinates in right way so that they grab more market era by
attracting new clients. This will results in attain strong image of brand in front of
competitors and gain better profitability(Ageron Gunasekaran and Spalanzani, 2012.). Staffing:- Every organisation have recruit well skilled and qualified employees so that
they can help in improving services to customers. This will helps to enhance productivity,
profitability and goodwill of the company in market in front of customers. So, the
Hyundai company have to recruit better employees as per specific designation to
complete roles and responsibilities of the same properly. Coordinating:- Any organisation will become successful by achieving its goals or
objectives only when they are having better coordination between staff members. It is so,
because every departmental activities are interdependent on each other to attain the
visions of company.

 Controlling:- When an enterprise tends to implement some of new or innovative
strategies and techniques then they have opportunities along with challenges. So, it
becomes more important top control those challenges while doing efforts to grab
opportunities for making profits of organisation.
Role of leader and managerial
This includes that manager have to build various plans to conduct several essential
activities to fulfil criteria of project through following above mentioned factors and direct
employees in correct direction to attain desired targets of Wiseman Group. Similarly, leader also
have to conduct such procedure but in their own effective way to achieve profits and focus
personal as well professional growth in career.
Lean production:- This term refers to conduct operational management by minimising wastage
of resources. It is important to reduce wastage because sometimes sources are limited and they
can do optimum utilisation of available resources to gain better productivity. The Hyundai
company have to take care of this prospect also.
Real Quality Management:- It can defined as set of that much management practices
throughout the organisation, geared to ensure the company consistently meets or exceeds client
needs. Real quality management may place strong focus on process calculation which controls
as means of continuous improvement. It is kind of strategy which may implement by Wiseman
Group so that it become supportive to quick review major forms of Quality management in
company.
P5 Importance and value of operations management in achieving business objectives
Operations management has its own value and importance because it helps in providing
specific sequence of conduct activities. And this will facilitates to attain desired outcomes on
daily basis through different kind of projects, techniques, methods, policies etc. proper
management of all procedures in an organisation is mandatory to complete the regular targets
of firm successfully. If management of all techniques applied in firm can be [properly then it will
become easy to reduce the wastage of resources and these may allocate to desired place of
utilisation.
The Hyundai company can also improve its operational management system to conduct
all processes more effectively and achieve desirable outputs. Various kind of principles are there

by which administration can be done efficiently without any issue or problems(Childe, 2011).
The firm may achieve growth in its business. Some of effective principles are given below:
 Planning should be done effectively.
 It should be rechecked before implementation.
 They have to make sure about the mink between different departmental procedures in
preparing specific goods or services.
 The superiors have to deliver every detail about the tasks to be fulfilled by employees.
 Regular learning and development activities must be organised to enhance skills or
abilities of he staff members.
 Proper measurement should be done to balance inputs and outputs of firm.
 Organisation have to put efforts towards personal as well as professional growth in
career.
 The firms need to improve the qualities of goods and services supplied in market.
All of the above discussed factors should be considered by Hyundai company to maintain the
growth of business as well as individuals associated with them. They have to take care of desires
of clients which need to be completed by providing services or products.
Role of operational function
The roles of operations management function and decision made by mangers interacted
with other functional areas in business. It will explain relation between operations and other roles
clearly. Although, these functions scope in various kind of activities which they must interact
achieve goals of Wiseman Group and drive business moving forward too.
P6 Factors within business environment that impact upon operational management and decision
making by leaders and managers
The organisations have to maintain working environment of company more smooth and
peaceful. Because this will impacts in performance of employees which definitely affects the
outcomes of the organisation(Su, Li andFu, 2011). Stressful condition results in creating pressure
by which staff members are not able to work. It will create such mind setup sometimes people
are not able to even start their work and they become blank for a minute or unable to understand
the way of doing their performance. Leaders and managers have to communicate effectively as
well as listen to them for solving their issues or problems so that they can perform efficiently.
Some of elements are given below:

 Corporate social responsibility:- There are different responsibilities which were
necessary to completed by every organisation for improving human welfare of society.
This activity can help in providing a change to employees and they feel good by doing
something for society(Katoandeta, 2015). These kind of programmes also facilitate to
make better image in market in front of people and generate trust factor amongst them.
As a result, it will helps to improve productivity and profitability of firm. The Hyundai
company also tries to put its efforts for improving social welfare by which goodwill of
organisation may improved. Values:- The workers of the company have to feel valuable in firm as they need to
involve in several discussions or meetings and ask them for suggestions for creating
innovative techniques. By this, they will become loyal to organisation and give their best
in performance to generate regular outcomes. Meeting stake holder expectations:- the firms have to make sure top fulfil rthe
expectation of its stakeholders in respect of profits. Because the enterprise need to give
them rate of return of that much money invested by them in organisation. The Hyundai
company have to put efforts in this prospects to complete demands.
 Developing, encouraging and sustainability entrepreneurship:- The firms have to
follow developmental aspects of entrepreneurship to attain better profits of organisation
as well as growth of employees will also improved.
M3
There are several key elements which are necessarily considered by leaders and managers
while implementing various approaches to conduct all activities or techniques(Closs, Speier and
Meacham, 2011). These methods have to be done in proper sequence correctly to attain desired
outcomes of the company. The Hyundai company have to focus on this prospect to improve its
productivity and profitability.
M4
Various factors may affects the business environment like corporate social responsibility,
values, expectations etc. in positive manner. These components may helps in improving morale
of employees as well as goodwill in market. This will facilitate to generate loyalty of staff
members and attract more clients.

D2
The Hyundai company have to work on several principles of management operations to
organise various activities or processes by leaders and manager of firm. Different kind of
approaches or principles impacts in several manners as per situation. They have to first
understand the circumstances and then implement certain aspects of leadership models(De,
Horatius and Rabinovich, 2011). It facilitates positive results as profits or benefits of
organisation.
CONCLUSION
The above report has been concluded about importance of leader and manager by their
various types of theories, models, principles and approaches. They can use certain approaches as
per demand of situational prospects. The management operations should be sequenced in proper
manner in respect of fulfilling several aspects of organisational goals or objectives. It is
mandatory to apply suitable theories.
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