Leadership and Management: Roles, Theories, and Operations Report

This report provides an in-depth analysis of leadership and management within the context of organizational operations, specifically using the Mark and Spencer Company as a case study. It begins by defining and comparing the distinct roles and characteristics of leaders and managers, emphasizing the importance of leadership in maximizing shareholder wealth and achieving organizational goals. The report then examines how these roles apply in different situational contexts, highlighting the leader's function as a sponsor, motivator, voice, and decision-maker. Different leadership theories and models are also discussed, including situational leadership, systems leadership, and contingency theory, to understand how leaders adapt their approach to various circumstances. Finally, the report explores key approaches to operations management and the roles leaders and managers play in planning, organizing, staffing, motivating, and controlling production processes. The report highlights the importance of effective leadership in driving organizational success and achieving operational efficiency.

MANAGEMENT AND OPRATION

Introduction:

Management and operation define the process on the organization work. The management is
determining the planning, organizing, staffing, motivating and controlling in the organization
objective and goal. The Mark and Spencer Company create the skill and knowledge of the
customer and students in the organization. The management determines the many process related
to the work and environment condition in the organization. Operation management is the area of
the management that consists the planning and controlling process related to the production of
the product and services in the organization. The Mark and Spencer Company use the many
process of the management to producing the product and services and creating the skill and
knowledge related to the product in the organization. The operation is the major function related
to the many sources including the marketing, financial and non financial, production of the
product. The manager of the company manufacturing the product capacity, resources
requirement, product management design. The management determines the current situation of
the product and services in the market. The leader and manager play the many role and
characteristic in the organization. The Mark and Spencer Company use the verity of the product
and determine the skill and knowledge of the product and services for the customer in the
organization.
TASK 1
P1: Define and compare the different roles and characteristics of a leader and a manager.
Leader and manager :A person or thing that holds a dominant or superior within its
organization and company and its able to control our company and full work of our field
successfully. A leader is the head of own field (Shuxin, A., 2011). A good leader increase
company wealth increasing company goodwill satisfaction own customer and employee. A
leader is very important role play important role for the Mark and Spencer company leader a play
most important role are increasing shareholder wealth maximization. The management of an
organization and company maximizes the present value not only for shareholders but for all
including employees, customers, suppliers and community at large. The goal for the maximum
present value is generally justified on the following grounds including the It considers risk. It
maintains market prices of its shares. It seeks growth in sales and earnings. Improve company
wealthier field (Nakayama and et.al ., 2012). A leader manages full work of company and
management of company.
Role and characteristics of a leader and a manager: A leader is very important role play in
company. A leader is play many different role are the play as a many different position .A
important roles are many like company profit maximization and shareholder wealth

maximization improve company product value and brand value. A mark and Spencer company
as leader plays many roles as a company manager. Important roles are increasing profit
maximization. Profit maximization is considered as an important goal in financial decision
making in an organization (Nakayama and et.al, 2010). It ensures that firm utilizes its available
resources most efficiently under condition of competitive markets. Profit maximization as
corporate goal is criticized by scholars mainly on following grounds include that it is vague
conceptually. The profit is only one many objectives and variables that a firm considers. Many
roles are a leader in a company and organization Important at the all levels role of the leadership
is important for company all levels. Company all levels are required a leader a play very
important role for company all levels. Representative of the organization- a leader is a
representative person of an own company. A leader present company work. As coordinator on
dealing with the coordinator. In every most company have an increasing dependence on the
financial institutions for assistance. A leader or manager as a coordinator has an important role
play in the organization for the administration of the company business and affairs. As a leader
or manager as a play role like a friend a leader can be a friend by sharing the feelings, opinions
and desires with the employees. A leader plays a roll like a friend. Mark and Spencer company
leader a play most important role are increasing shareholder wealth maximization.
The management of an organization and company maximizes the present value not only for
shareholders but for all including employees, customers, suppliers and community at large. The
goal for the maximum present value is generally justified on the following grounds including the
company considers risk for the organization maintains market prices of its shares. It seeks
growth in sales and earnings, Improve company wealth. The leader of the organization manages
the innovation ideas and plan in the organization. compare leader and manager :a manager focus
on company process and company procedure and a leader focus on people a manager maintains
all the work for the company and a leader develops of the company all the work and programmer
a manager deals in the probable (Chen and et. al).A leader deal in the possible foe the work
TASK 2
P2: Examine examples of how the role of a leader and the function of a manager apply in
different situational contexts
The role of the leader applies the many situations including the many situations in the
organization. The leader of the company is consists the communicator of the people in the
organization (Brennan and et. Al,2015)
Leader of the company is taking the best decision in many difficult situations in the
organization. The leader plays the many roles as a sponsor, as a voice, as a decision maker, as a
motivator, as an enforcer and as a communicator.
As a sponsor: the leader is the company sponsor. That is making the innovative and initiative
plan and ideas in the organization(Baboli and et.al,2013) The leader of the Mark and Spencer

Company create the vision and mission of the company. It also determines the many sources
related to the product production in the organization.
As a motivator: company leader determine the motivator of the company. It consists the
motivation for the many people in the organization. The motivator creates the skill and
knowledge related to the product. This situation leader takes the best responsibility in the
company. The motivator of the company motivated the many people for creating the best
knowledge.
As a voice: The Mark and Spencer company leader as a voice. The leader makes the difficult
situation in the organization. The leader sound the very clear voice than company employees
Cleary satisfied this voice(Diabat and et. Al ,2011)
A leader is a company voice like the company work easily shutouts every employees and
stakeholder in the organization.
As a decision maker: the leader of the company is the best decision maker in the company.
Leaders are play the many roles but the decision making is the best role to create the many
difficult situations in the organization. As a decision and as a leader of the company as shutouts
the every problem of the company solved very easily.
Function of the manager: the manager of the company play the many function in the
organization. The function of the manager creates the many situation and problems in the
organization. The function determines the planning of the situation, organizing the many people
for creating the many default situations in the organization. The function of the manager
provides the motivation function for developing the organization objective and goal. The
manager creates the new employees in the entry and exit of the new people. The manager is play
many function like staffing and controlling(Rasoulzadeh and et.al,2011) The controlling power
determines the best control for the manager and product in the organization. The function of the
manager creates the organization structure and company model in the organization. The
Company Mark and Spence determine the manager function in ductility in the organization.
Systems
leadership and contingency.
The company applies the mammy theory and model for creating the company employer’s
data and product productive in the organization. The theory determines the business situation in
the current time and this theory also determines the system of the leadership for creating the
leader role and characteristic in the organization.
Situation leadership theory: A leader of the company handles the many situation and condition
related to the company norms and objective. A leader of the company not the related only
company work and process of the work environment. The leader of the company handles the part
P3 Apply different theories and models of approach, including situational leadership,

of the organization and shutout the every situation of the Mark and Spencer. That he is the
company leader to create the many difficult situations(Larson and et.al,2011) That means leader
is the not easily word. The leader of the company most important part to create the many
situations in the organization. Situation leadership theory determines the role of the leader in the
organization. That makes the best decision related to the product in the organization. Telling
consists the behavior of the customer and the company employees. A leader is part of the
organization and its play the good behavior.
Systems leadership theory: this theory determines the systematic role of the leader in the
organization. This theory determines the systematic approach in the organization. This theory
consists the systematic plan and objective in the organization. The leader of the company
evaluating the organizational approach in the organization. A organization system determine the
company structure. A good system are present the company goodwill because the everyone
knows what is the company system and how behavior the stakeholder. A company system is not
the hard system like unfair behavior the customers and their employees and this society. The
leadership theory determines the diversification of the work. The good leader create the one
order to one employees related to the work in the organization.
Contingency theory: This theory determines the organization objective and goals. This theory
also determines the company vision and mission in the organization. This theory evaluating the
best resources available in the market(Larson and et.al 2011) This theory determines the
company internal and external sources in the organization. This theory depends on the situation
and makes the smart objective in the organization. The smart objective determines the specific,
measurable, achievable, realizable and time bounded structure of the company in the market and
organization. Without good system are company not achieving the company and organization
goal and objectives that means very important are company system are very perfect and easily.
TASK 3
P4 Explain the key approaches to operations management and the role that leaders and managers
play.
Approaches of the operational management: The operation management determines the
many approaches in the organization. Operational management consists the production or the
material and labor. This approaches evaluating the role of the leader and function of the,
management in the organization(.Huang and et. Al, 2013)
The Mark and Spencer company leader creating the sources of the product and leader of the
company provide the training, selection, recruitment and development of the employees. This
process determines the value of the company in the market. The leader of the company creating
the structure and project of the Mark and Spencer Company. Operation management creates the
many roles of the leader in the many factors this factor describe the planning, organizing,
staffing, motivating and controlling in the organization. The planning of the product determines

the company product quality and quantity. Organization management determines the process of
the production in the organization(Lahou and et.al, 2012.)This management determines the role
of the leader and function of the manager in the organization.
Role of the leader and manager: the role of the leader determines the manager function part of
the organization. in the organization. The leader play the role in the organization it’s honest and
inelegant. The role of the leader to play the required at all level in the organization. Company
leader determine the many level including the top, middle and low level. The leader role is most
impotent part of the many resources. The manager plays the role in the planning of the product
and organizing of the human resources(Val and et.al,2013). Motivation provides the many
employs, staffing the employees, making the relationship between the employees and customer
in the organization and controlling the all problems and difficulty in the organization. The
manager of the Mark and Spencer Company create the organization objective and goals. The
manager and leader is the most important part of the operation management that creates the
organization vision and mission. The role and function also creating the innovative and initiative
ideas and plans in the organization. Company leader consists the employee’s skill and knowledge
for related to the product quality and quantity. (Haux and et. Al, 2013)It is also determining the
structure and plan of the Mark and Spencer Company in the organization.
P5 Explain the importance and value of operations management in achieving business objectives
The operational management determines the value of the organization. The operational
management evaluating the business objectives and goals in the organization. The operational
management consists the production of the product and quality or quantity of the product. This
management consists the planning of the product quality and product quantity in the
management process. The value of the operational management is important to the many sector
including the social, educational, and political and environment. This stages determine the
impotents of the operational management(Wu, B., 2012). These stages create the business
objective and goal in the organization. This sector evaluating the performance of the company in
the organization.
Improved brand quality: company product brand is very important part to create the the business
objective in the organization. Brand is the main part of the operational management. The brand
quality determines the business goodwill in the organization.
Customer satisfaction: the operational management determines the customer satisfaction in the
organization. Company employees provide the customer for the product and management
satisfaction in the organization. Customer satisfaction is the most important part to evaluating the
business objectives and goals in the organization.
Product packaging: the product packing is also the most important part of the operational
management(.Moeini and et.al, 2011)

)This is creating the business objectives and goal. Product quality and product quantity determine
the business objectives in the organization. Customer and employees relationship create the new
ideas and innovative plans in the organization. This is also providing the skill and knowledge of
the customer related to the producer quality and quantity. Operational management is very
important part to creating and evaluating the business objectives and goals in the
organization(Song and et.al,2013)
TASK 4
Business environment is making the impact on the operational management in the
organization. The leader of the organization creates the many factors for effecting the operational
management. Internal factor of the company impacting the management process in the
organization. There are many factors to creating the operational management including the return
on investment, brand impact, opportunity cost, and effect of the resources. The leader of the
company making the decision that effect the management process. Planning of the product
decision create the operational management. (Logenthiran,T ,2011)There are also many
resources to evaluating the environmental performance and competitive advantage, demand
creation, customer and investor demand, supply chain and production networks, scrotal standard
setting, decision factor in industrial ecology and environmental accounting and disclosure
practices. Government policy infuses on business decision making creating the operational
management. The decision making system is creating the best polices in the organization. The
external factor of the environment to creating the operational management. The Mark and
Spencer Company determine the many factors to evaluating the business polices and business
objectives in the organization. The rate of the return factor determines the operational
management and leader of the company taking the best decision related to the organization. The
leader and manger of the company making the best decision related to the product quality and
quantity in the organization(Logenthiran and et.al, 2012) The Mark and Spencer company leader
and manager apply the many role and characteristic in the organization. The leadership and
management process creating the best alternatives to evaluating the business objective and goal
in the organization. The product brand is also impact the operational management because the
product brand is creating the business goodwill in the organization. Controlling power of the
manager and leader also effecting the business management. The supply chain management is
creating the relationship between the employees and distributors in the organization. Supply
chain management is the flow of the row material and distributing the end number of the
customer. Company leader evaluating the role of the manager in the organization and determine
the operational management in the organization. Environment factor including the internal factor
P6 Assess the factors within the business environment that impact upon operational management
and decision-making by leaders and management

and external factor consists the operational management process in the organization(Witt and
et.al, 2013). Decision making system also creating the impact on the operational management
because the decision making system provide the best plan and innovative ideas in the
organization. The Mark and Spencer Company use the best quality product and quantity of the
product. The leader and manger of the company evaluating the best decision and best structure of
the company in the organization. Personality of the human also effecting the business
environment and it also consists the operational management in the organization.
CONCLUSION
As per the maintain report creating the leader and management role and characteristic in the
organization. The Mark and Spencer Company provide the best product quality and quantity in
the organization. The company creating the relationship between the company leader and
company manager. The manager consists the many function in the organization. The function
defines the planning, organizing, staffing, learning and controlling power of the employees in the
organization(Brittar and et.al,2011) As per the report evaluating the operational management
effecting factor and creating the best decision making system in the organization. The leader role
defines the best techniques for the product promotion in the organization. The techniques
determine the many techniques including the sales promotion, advertisement, publicity of the
product and personal selling in the organization. The company uses the best product and quantity
of the product in the organization. The value of the operational management defines the best role
and objective of the company. Leader of the company and manager of the company create the
same situation in the market and determine the best quality of the product in the organization.

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