Leadership, Management, and Operational Analysis: Soft Company Report

This report delves into the management and operations of Soft Company, focusing on the roles of leaders and managers. It compares leadership and management characteristics, exploring different leadership theories such as situational, system, and contingency approaches. The report examines the importance of operations management, assesses factors impacting the business environment, and evaluates the strengths and weaknesses of various leadership approaches. It analyzes key approaches to operations management, and how leaders and managers improve efficiencies. The report also examines the importance and value of operations management and factors influencing decision-making, providing a comprehensive overview of leadership and management practices within the context of Soft Company.

Management and
Operations
Table of Contents

INTRODUCTION.......................................................................................................................................3
TASK 1.......................................................................................................................................................3
P1 Compare different roles and characteristics of a leader and a manager..............................................3
M1. Apply a range of theories and role of a leader and function of a manager by effectively.................5
TASK 2.......................................................................................................................................................5
P2. Examine examples of how the role of a leader and the function of a manager..................................5
P3 Apply different theories and models of approach of Leadership........................................................6
M2 Examine strengths and weaknesses to appraise different approaches to situations............................7
D1. Critically evaluate different theories and approaches to leadership..................................................8
TASK 3.......................................................................................................................................................9
P4. Key approaches to operations management and role that leaders and managers play........................9
P5. Importance and value of operations management............................................................................10
M3. Evaluate how leaders and managers can improve efficiencies of operational management...........11
TASK 4.....................................................................................................................................................12
P6. Assess factors that impact operational management and decision-making by leaders and managers
...............................................................................................................................................................12
M4. Analyze how factors affect business environment..........................................................................14
D2.Factors that impact business environment and evaluate application of operations management......14
CONCLUSION.........................................................................................................................................15
REFERENCES..........................................................................................................................................16

INTRODUCTION
The term management and operations is a procedure where goods and services are
transform that adds value to customers (Ait Sidhoum and Serra, 2018). It means they should
carefully managing their process and distribute goods and services in an effectiveness and
efficiency manner. It includes proper management system which are named as raw material,
machinery and technology that will be benefited to high quality of goods and services. For this
assessment, selected organization is Soft Company which produces mobile units and the main
aim of this firm is to produce reasonable mobiles so that people can connected other people even
if it is long distance to allow place and receive calls. In this report, various topics are covered
such as role of leader and function of managers, different theories and model approaches are
included such as situational, system and contingency leadership, approaches to operations
management, importance and value of operations management and assess those factors which
affect business environment.
TASK 1
P1 Compare different roles and characteristics of a leader and a manager
Leader: These are the person who get work done from workers and guide their
employees in a firm and considering a proper goal. It is that person who guide and influence and
motivate to people towards their work in an effectively and efficiently manner for
accomplishment their goals and objectives (Barauskaite and Streimikiene, 2021). Leaders are the
one who maintain their followers so that they can maintain others and maintain their followers.
The main purpose of leaders is to inspire workers in terms of their performance which will result
to enhance their productivity and profitability in an organization.
Managers: Managers are those people who design and manage their firm with a pre
determined objectives and goals. Managers have a power to handle their all facilities for a firm
such hiring, firing people, discipline and monitoring their performance of individuals. The main
aim of manager is to concern organizational performances of employees and they should perform
task through implementing perform appraisal procedure at regular periods of time. Managers of

Soft Company should have highly skilled employees in terms to manage their business in proper
manner.
Roles Leaders Managers
Communication The role of leaders is
communication because to set a
well defines structure of firm is
outlining a chain of command. To
provide an effective
communication should develop
communication protocols (Crane,
Matten and Spence, 2019).
Managers can communicate in firm
with employee in proper manner so
that worker can work should be
done effectively manner and they
have more interest about work.
Risks Leaders can take risk because
most of leaders are willing to try
new things even if they fail also.
Managers can control risk because
they have to minimize their work
and risks and avoid controlling
problems instead of embracing
them in front of everyone.
Goals Leader’s goals are longer because
they know what they are going to
do and stay motivated always and
take big risks.
Managers are short term goals
which they are seeking more
towards achievements and
acknowledgement in regular.
Characteristics Leader Manager
Communicate Leaders need to be
communicating effectively as
well and help to understood that
great leaders know importance of
listening.
Managers can communicate
effectively with workers and they
should regularly provide feedback
on time and there is capability to
provide positive and negative
feedback also (Cui and Lu, 2021).

Vision Leaders have shared a vision
which they believe that
communicate get back them their
agreement.
Managers helps people to shared a
vision by breaking down increased
goals, projects tasks and providing
necessary resources
M1. Apply a range of theories and role of a leader and function of a manager by effectively
The role of manager is to manage their workers in a proper manner and take use of
resources efficiently (Dinkmeyer, 2019). The function of manager which is related to human
relation theory which is used by managers that they should understand employees their needs,
wants and desires to be analyzed. There are lot of theories which are applied by managers such
as scientific, systems theory and theory X and theory Y. The role of leader is to lead a team and
take those employee performances which is perform great work and motive them to enhance
their productivity and profitability in a business enterprise. Such theories which are related to
leader are trait, behavioral, transformational and contingency theory is applied. Managers of Soft
Company, leaders choose behavioral theory because they can analyze behavior of employees
easily and motivate them for success of path.
TASK 2
P2. Examine examples of how the role of a leader and the function of a manager
The role of leader is totally different from managers and leaders helps to taking effective
decisions to analyze market trends. It handles various situations such as slow, stable and fast. In
case of Soft Company, the role and function of managers and leaders are applied in organization
are as follows:
Slow: This development and growth of business are slow and this change in business
reflects in project and decreased amount of profits (Fukuzawa, 2020). It is also depend on
internal and external changes in business enterprise. For instance, slow profits in Soft Company
results in slow market growth and it do not affect negatively.
Stable: This stage consist of this firm growth is moderate and stable which means
performance of employee is stable. Changes in market situations do not affect Soft firm because
no higher changes in market and decision van be taken quickly basis. This would help in

analyzing in market with right framework so as no changes in any business environment
situation.
Fast: It will be greater impact in organization rapidly changes bring new trends in
organization and sometimes rapid changes are also take wrong decision which could affect
negative impact in business and some change predict business environment (Garcia-Palao, Oltra-
Mestre and Coughlan, 2019).
Role of leader and functions of manager are applied in different situational context are as
follows:
Planning: It means pre determined planned in different situations of organizational
objectives. Managers of Soft Company are developing their goals and maximize cost and
minimize their income.
Organizing: It requires raw materials and various resources are utilizing their materials
in best possible way. It should also decreases wastage of resources and use of efficient resources
for further role.
Directing: It is most crucial task for manager to direct and guide everything in business
to instruct their employee in right order. Leader direct and motivate teams so that they can
complete their work in an effectively and efficiently manner.
Staffing: Leaders and manager of this firm to make their staff members are most efficient
with them to bring out various performances (Hooper and Potter, 2019). They also help their
staff to improve their capability for providing training and other required benefits.
Controlling: It means to ensure that performance is going well in business and quality of
leaders and managers are need to be control those situation which are affected firm and ensure all
work are complete according to their plan and taking corrective action properly.
P3 Apply different theories and models of approach of Leadership
Leaders in business help to motivate employees and maintain their needs and wants are to
be analyzed. Changes in leadership are being arisen in internal and external environment so that

they can make decisions in business should be proper manner. Various theories of leadership and
approaches with context to Soft Company are as under:
Situational leadership: This type of leadership consist that leaders are assign to work
and activities in different manner according to their talent and skills (Jamali and Karam, 2018). It
depends upon various skills and capabilities of workers to accomplish this job within their time
limit. Managers of Soft Company used this strategy to meet their organizational objectives and
demand in different condition. This theory helps to find out best solutions and face many
challenges which are arise in market.
System leadership: This theory defined those leadership qualities which are always
focused on results instead of maintain their procedure and steps. Activities are planned and
results should be matched with desired results and Soft Company consist of various departments
and each of department have own goals and objectives. This theory of leadership helps to
promote innovation and always encourage workers differently to perform a particular task.
Contingency approach: This approach consist that focuses on different conditions of
market which are arises in Soft Company. Any issue related to this and find out solutions but
team member of organization and this strategy us used in order to fulfill their objectives in differ
path to accomplish organizational goals. Managers used this theory to maximize their cost ad
minimize their risk and most importantly role to make changes in workers with that market
condition.
M2 Examine strengths and weaknesses to appraise different approaches to situations
Situational leadership model
Strength
 It should increase their awareness of
workers so that they can easily evaluate
their working conditions (Kahraman
and Topcu, 2018).
 Environment of business and group
remain stable so that helps to build up
unity.
Weakness
 Lack of experience means lack of
understanding issues between
employees.
 It tends to short term strategy so it will
only focus on current scenario.

System leadership
Strength
 It provides a clear presentation about
realities of firms.
 It is clarified that environments
provides a framework to building a
firm ideas.
Weakness
 This process is so lengthy as well as
complicated also to different parameter
levels.
 It is not widely accepted due to certain
leaders as it comparatively lesser.
Chaos theory
Strength
 Their ideas are should be exchanges
between customers and firm
(Kandampully, Zhang and Jaakkola,
2018).
 Facility of firm are should be depends
upon situation of business.
Weakness
 It should decrease their productivity
due to employees taking benefits of free
time.
 Changes are not available during some
particular period of time.
D1. Critically evaluate different theories and approaches to leadership
It is an important that leaders understand their desire and wants of employee in business
and motivate employee towards their work. Theories of leadership are evaluated in terms of
fulfill the needs in organizational objectives with context to Soft Company are as follows:
Behavioral theory: This theory represents behavior of workers in business enterprise
and managers of Soft Company are evaluated their attitude and behavior are should be analyzed
(Li, Beil and Leider, 2019). It will be helpful to understand their work better in systematic way
and their mental, social and physical characteristics of workers are identified.
Transformational theory: This theory consist about trust which is enhance by workers
to interact them and managers of Soft Company interact each and every employee in

organization and maintained relationship to bring good results and achieve objectives of
employees.
TASK 3
P4. Key approaches to operations management and role that leaders and managers play
It is important that survival of business enterprise for a long period of time is to manage
their workforce and for business it is based on lean production which aims to produce high
quality of resources used by customers (Nagendra, Narayanamurthy and Moser, 2020). Key
approaches of operations management with context to Soft Company are as follows:
Total quality management (TQM): Total quality management is a key success growth
of business for longer period and results are maintain for long time and helps to earning more
profit. This is also helps to maintain quality systems with their prices of product or services
offered by business concerns. It is a procedure where tasks are performed and many activities are
involved in such a desired way that they have to sustained level which will satisfy for business. It
is essential for continuous growth of business for development of goods and services. Such
development of product or services is made for taking initiatives and feedback through
customers. There are so many aspects of business as it focuses on consumers, workers and so on.
Decision making procedure also based on that employee has and effective communication inside
as well as outside the firm.
Six sigma approach: This approach consists of different functions in business entity so
that it should remove defects in goods and services across firm. It is helpful towards their cost of
production and maintains better leaders and managers and increases their experience of
customers. It should also focus on improving their quality and quantity which is made by firm.
Managers make sure those ratios, calculations helps to increase quality life of output. For Soft
Company, firm has able to accomplish their maximum satisfaction of customers which ensure
that there is a growth to achieve firm goals and objectives.
Lean production: It is that system which produces elimination of wastes within
manufacturing system (Reynolds and Daniel, 2018). Through applying lean procedures can
assist that operational management that refine their quality but involves entire firms contribute to

be a better process for customers. This approach focus on decrease or elimination waste which is
created due to unnecessary workload. For Soft Company, management of firm adopt this
approach reduce their production cost and develop their final goods and services. There is
scarcity of raw materials and it is necessary to utilize all resources are properly manner due to
decrease in expenditure of production and it will be created value for customers. It involves the
whole firm which helps in reduction of resources and provide safely environment of work.
Role that played by leaders:
 Leaders should direct efforts towards their organizational goals and objectives.
 The roles of leader are needed to be analyzed with needs and wants and motivate them
according to their work (Sibinga and Oladejo, 2019).
 Leaders are responsible to maintain and build their value of workers which helps to
improve their quality of performance.
 Leaders should take care of path to success to display those employees so that they can
accomplish their desired goals and objectives.
Role that are played by managers:
 Managers are responsible for manage their resources which includes human resource of
business concern.
 Managers should commit their limited resources which is useful for lean manufacturing
systems for each and every task.
 Role of managers is to recruit and skilled talented candidate so that they put them into
vacancy position and manager has put them right position in right place at a right time.
P5. Importance and value of operations management
Operations management involves designing, communicating ad controlling their
procedures which determine business operations for production of goods and services
(Thompson and Glasø, 2018). For an organization, the value and importance of operation
management are accomplished of desired results or objectives. Key importance of operations
management with context to Soft Company which are described below:

Increase income: Operation management helps to making enhance the ratio of profit this
will help to expand their business in long run in different areas and capture to market condition
for another segment of market. If firm has increase their profits which means they should target
new market and accomplished desired results and objectives.
Distribution systems: This function is a necessary value of operation management to
evaluate and monitoring process of production within their business environment. To provide a
proper distribution system in an organization is to complete their accomplishing goals and
objectives. When this function is fulfilled, firm is able to utilize their resources properly will be
accomplished. Through distribution system, they should placed their order from one place to
another place and recognize proper utilization or allocation of resources.
Capacity management: The capacity of management is very important or crucial factor
in organization which is identified for development of production process (Visser, 2020). It
specifies that capacity management so that they cannot produce an excess goods and services
which is turn into quality of goods and services. It is fulfill that firm develop their products or
service through by sustainable development and it should increase efficiency of operations
management which helps to produce right capacity of customers according to market demand.
Logistics management: This procedure is a necessary factor for business as they support
that goods are transferred completely in market on proper time. To perform such duties this will
lead to reduce in demand for goods and services for customers. For Soft Company, firm must
need to perform all duties on timely manner and it is able to store that determine products or
services which will utilized at some point of time in future basis. It is fulfilling that organization
have a proper supply of goods in market and in proper time so that such good are delivered to
customers easily. It ensures that proper management is selected to distribution channel which
will lead to increase cost of product.
M3. Evaluate how leaders and managers can improve efficiencies of operational management
As we discussed in above report, managers and leaders play a vital role in Soft Company
their relationships which helps firm to meet desired results of goals and objectives (Wilbur and
Cameron, 2020). Decision making help to evaluate each and every situation for analyzing
various resources that needs and wants of customers are being recognized according to various

situations of market. Proper planning determine through implementation of such activities should
bring an accurate results of employee can be maintained and such costs of funds and evaluate
properly.
Employees productively: Leaders can empower their highest quality of workers offering
an employee working environment. This method helps operation management gives flexibility to
work within certain locations. This helps in turning produce high quality of product and improve
their profitability and productivity level of business enterprise. Managers and leaders should
empower provide workers fulfills objectives so that they can meet their demands for customers.
Scheduling: This task is assigned is an individual to complete goal set by business
concerns (Yong, Lim and Ilankoon, 2019). It involves following procedure such as planning,
controlling and increasing their activities which is provide a manufacturing process. Manager’s
role is to use to provide leaders to increase efficiency within their business. Scheduling means
duty for managers and leaders is to effective way for ensure that there is a accomplishing their
objectives by optimizing their procedure.
TASK 4
P6. Assess factors that impact operational management and decision-making by leaders and
managers
Corporate social responsibility: It is a function to ensure that there is a sustainability of
business and development of business enterprise. CSR affects all decision of business which are
made by some guideline which have to be followed by corporate social responsibility will to be
ensure that they can make right decisions in terms of ethical decisions of business. Managers and
leaders have a huge task to be performed within organizations are complying with corporate
social responsibility are as follows:
 It should adopt short term goals and objectives will be beneficial for long run business.
 It ensures that there is policy which is committed towards their contribution of local
community of business (Kandampully, Zhang and Jaakkola, 2018).
Ethics: To follow the policy of CSR, firm has need to be ensure that there is a working for
ethical business and any decision which is related do not affect shareholders and environment of