Leadership, Management, and Operations Analysis: The Case of ASDA

This report provides an analysis of leadership and operations management within ASDA, a business retailer headquartered in London, UK. It defines and compares the roles and characteristics of leaders and managers, examining their functions in different situational contexts such as crisis management and new product launches. Various leadership theories and models, including situational leadership, systems leadership, and Fiedler’s Contingency Model, are applied to ASDA’s operational environment. The report also explains key approaches to operations management, the importance and value of these operations, and assesses the factors within the business environment that impact operational management and decision-making. The report concludes by emphasizing the relationship between leadership and management in a contemporary business environment. Desklib provides access to this and many other solved assignments for students.

MANGEMENT
OPERATIONS

Table of Contents
INTRODUCTION ..........................................................................................................................4
TASK ..............................................................................................................................................4
TASK 1............................................................................................................................................4
P1) Define and compare the different roles and characteristics of a leader and a manager........4
TASK 2............................................................................................................................................6
P2) Examine the role of a leader and the function of a manager apply in different situational
contexts.......................................................................................................................................6
P3) Apply different theories and models of approach................................................................9
TASK 3..........................................................................................................................................11
P4) Explain the key approaches to operations management and the role that leaders and
managers play............................................................................................................................11
P5) Explain the importance and value of operations management...........................................12
TASK 4..........................................................................................................................................13
P6) Assess the factors within the business environment that impact upon operational
management and decision-making............................................................................................13
CONCLUSION .............................................................................................................................14
REFERENCES..............................................................................................................................15

INTRODUCTION
Operations and management means those process through which transformation is been
done for making minors inputs put within process of business organization making better
outcomes achieved in more effective way. This is been used for making profitability and
performance improved within an organization. It makes assistance covered which makes largest
market shares with working potential developed within an organization. As per such operations
requirement and demand of customers makes satisfaction achieved in satisfactory manner. Scope
of management operations requires to make advancement offer product and services measured in
order to make sustainability achieved in more effective way. Scope of management operations is
wider as it directly business working and various activities performed in better way. The
organization taken is ASDA which is an business retailer having headquarters in London, UK. In
this report things covered is based over role and functions of leaders with there operations within
an organization. In the end relationship in between leadership and management in contemporary
business environment is explained.
TASK
TASK 1
P1) Define and compare the different roles and characteristics of a leader and a manager.
Leader: They are one of the most part of an organization as they are focused over making
influence formed by increasing working productivity of employees. It is based over abilities to
be developed. In this behaviour of an employee within an organization makes motivation created
through which goals and objectives of an organization is accomplished. Leaders uses different
kind of leadership style making situation deal in more effective manner. In context of ASDA it is
the responsibility of leaders which makes assistance provided in better manner to employees
working within an organization affecting business efficiency in effective way(Castilla-
Rodríguez, and et. al., 2020.).
Manager: The manager means those individuals that has been monitoring and controlling
various situations within which activities performed in proper manner. Manager performs all
responsibility making operation and function enhanced wit adequateness. ASDA's manager
performs all duty through providing training and development making task accomplishment
possible making work more easy.

Role of leaders
Creative vision: Leader provides better vision since they play essential role making individual
and team members accomplish goals and objectives in more effective way. This make
proper guidance provided by making standard of an organization improved. In relation to
ASDA leaders develop and design framework making planning and progress of an
organization done in effective way.
Coach potential: The leader leads over developing potential making working capabilities
developed that helps in handling complex situation with ease. This is used in business for
making productive outcomes achieved. Leaders of ASDA manages entire situation in
positive way by making progress done for an organization(Dutta, Ghoshal and Kumar,
2017).
Characteristics of Leader: -
1. Charismatic: It is a characteristic of leader making attraction of personalities done which
makes clear vision and mission achieved in effective way.
2. Effective Communicator: Leaders having ability by making flexibility influenced in
effective way. This makes circulation of information done in faster manner and it makes
complexity removed from task and activities making it completed in effective manner.
Roles of Manager: -
1. Establishing Policies: The manager plays responsibility which has been designed over
formulating various sets of policies and role with guidelines making attractiveness
formed in effective way. For managers of ASDA development of policy is followed
which makes better execution with ethical improvement possible.
2. Delegating Responsibilities: It is a suitable sequentiality in which the manager has
performed different responsibility such as to divide the task in segmented way.
Characteristics of Manager: -
1. Time Management Skill: This is one of the most recent aspects which is been developed
over making tasks with activities developed timely within an organization like ASDA.

2. Effective Interpersonal Skills: The interpersonal skills are those that are used while
making effective interaction with each other and that is as like communication,
observation, presentation of soft and hard skills as per the according to condition.
Differentiation between Leader and Manager: -
Basis Leader Manager
Role The leader has very important role to
play within business which makes
motivation provided in effective
manner. As per this mainly vision,
mission, target and objective is
clarified by leaders.
The manager mainly provides
suitable guidelines making better
outcomes achieved in effective
manner.
Characteristi
cs
The leader leads over making
communication done with ease
increasing influence over others(Fish,
2017).
The manger should be having
interpersonal skills for managing
time making task completed in
effective manner.
Theories The theory of leadership means those
system which includes various theory
of leadership.
The management theory is as
behavioural theory, bureaucratic
theory etc.
TASK 2
P2) Examine the role of a leader and the function of a manager apply in different situational
contexts.
Business is required to deal with those situation making performance done through
various operations and functions which makes managers and leaders process within working
making both functions and operations done in effective manner that is based over difficult
situation. Through this leaders makes problem analysed and situation managed easily. Under it
business ability to gain competitive edge within particular marketplace is been observed that
makes growth enhanced. Also this makes business attain various kinds of potential in its working
for limited time period. In this there are certain role which is been played by leader and functions

performed by managers over different conditions existing in an organization and has been
explained as follows:
Situation 1: Crisis management
According to this situation management of an organization makes performance of task
done. This is been developed with the help of setting standards with modification which makes
facility achieved in more effective way. Under it stakeholder within business has faced lot of
challenges reducing profit ration within an organization. The leaders of ASDA is required over
performing various roles within it that has been explained as follows:
Role of leader
 As per this leaders has been using different styles which makes control to be obtained
over situation and manages situation as per its nature(Girts and Knight, 2020).
 In this the leader makes business information with statistics presented over media that
makes trust to be developed with strong bonding in marketplace.
 The better measure of accountability makes effective decision making developed with
problem solving methods making management done over the decision made.
Functions of manager
 In this situation ASDA requires to collect vital information in adequate manner through
making different framework developed with planing and scheduling. As per this
subordinates must follow plan and procedure over dealing with particular situation.
 The manager require to have responsibility over various set of duties which is been
possesed over managing crises. Further through this communication developed in right
direction that makes ideas with information circulated in appropriate manner. Also
through this flow of information is been protected in efficient manner.
 The analysis and briefing upon different aspects is done which makes crises measured in
more effective way. In this motivation of employees with redundancy is removed as per
time period required for it.
Situation 2: A new product launch

It is a situation in which ASDA has been launching new product and makes development
of different strategies with policies done over making customer attractiveness done in fluent
manner. Also leaders and managers of ASDA utilizes skills with capability over performing role
with functions. Further it makes more and more perfection created which makes perfection
achieved in more effective manner. Explantation over this has been given as follows:
Role of leader
 In this leaders has very important role to play that makes different responsibility observed
through making changes done over marketplace. As per it better ending is provided
through clear vision of employees and makes working accessibility generated over launch
of product(Medini, 2018).
 The leader of ASDA makes surety provided over spokesperson that is presented within
seminar happening over time period of post launch and pre launch products.
 The suitable decision making leads over making profit received over outcome with
minimum input.
Function of manager
 The manager plays different functions that has been ensuring product and packaging
associated over delivery and price of product making profit ratio reduced.
 Manager of ASDA is required over selecting skilled and talent workforce through making
improvisation done by making production and manufacturing capacity achieved with
satisfaction within the product and services provided within an organization.
 The manager also motivate the employee by providing them adequate appraisal and
rewards by which the level of connectivity is developed in sufficient manner.

P3) Apply different theories and models of approach.
The business condition keeps on changing over continuing basis which makes
management and control, developed with effective leadership and management theory applied
within particular business. Various approaches of leadership to be used by ASDA has been
explained as follows:
Situational leadership: In this leadership style dependency is made over various kinds
of situation on random basis. Further such style makes leaders have influence over providing
pathway to other employees which makes demand and requirements of different condition
analysed effectively. As per this more flexibility is been achieved within various kinds situations
deal in effective way. Also it allows various kinds of situation provided in more effective manner
making proper format developed over it. Leaders of ASDA is been using this upon managing
range of situation increasing diversity in more effective manner which makes situation haled in
proper manner. According to Blamchard and Hersey leadership having different approaches and
it is as defined below as:
Telling: In this the leaders works as the decision maker which makes communicating
strategy with information performed in completing task effectively. Also in this all kind of
aspects related to communication is handled.
Selling: In this leader sell ideas and thoughts which makes process over making team and
task completed in easy and effective manner(Mehra, 2018).
Delegating: This is used by both leaders and team members making there participation
increased through strategy and planning progressed in collective manner over analyses done.
Participating: It is leadership style leaders and workers inspires over motivating then
through invitation within ideas and boosting confidence with zeal of employees.
Systems leadership: It is a theory that is been applied over making leaders use skills and
capabilities and tries over becoming accelerator through these performances of team is been
improved which makes productivity improved in more affective way. Further in such kind of
leadership style inherent innovation is used over networking. As per this team members are more
opened upon representing ideas in productive way. Also through those various kinds of goals
and objectives achieved in more affective way. Further in this leadership style makes leaders of
ASDA create more values and manages all work of Human Resource, marketing and finances

through more effective manner. This make various process performed with efficiency and
effectiveness.
Fiedler’s Contingency model: It is a leadership style that has been providing leaders
which is based upon making various situation with factors like structure, employee relationship
and leader’s power developed in more effective manner making organization achieve better place
within market. This is one of the most affective aspects that makes ASDA leaders prevail various
conditions according to structure and style. It has been managing those workers according to
work situation that has been taking place in more effective manner over getting development
done.
Strength and weakness of various leadership theories
Leadership style Strengths Weakness
Situational
leadership
 This is used for
reducing all those
complexity that
makes more
satisfaction created
within
employees(Thaler,
Löschner and
Hartmann, 2017).
 It is more supportive
for an organization
likie ASDA that
 It does not have any positive
implementation making
accomplishment of long term
goals possible.
 It is not easy to gather
information over decision
making getting impacted.

provides over making
suitable directions
developed over
business that makes
work to be
completed in
effective manner.
Systems leadership  It is leadership style
which makes
individual play more
emphasis upon
performing various
functions.
 The variety within
range of directions is
been provided over
various leadership
style
 The process of decision
making is very long and
complexity is reduced.
 All the condition makes
interdependency on each
other developed with internal
conflict raises.
TASK 3
P4) Explain the key approaches to operations management and the role that leaders and
managers play.
Business has been facing lot of difficulties that has made complex situation deal with
those operations which makes management and approaches used over managing of different
activities in formative way. As per this both negative and positive implementation of ASDA has
been making ability of business attained in better manner that is discussed as follows:
Six sigma: It has been produced by making better focus developed over those concerns is
been maintained which reduces complexity with the production efficiency making effectual way
developed in affective manner(Van Wassenhove, 2019). This makes opportunities and loopholes
recognised through which customer satisfaction is achieved. Under it manufacturing process

makes production quality advanced making defects reduced in more affective way. The DMAIC
has been explained as follows:
D-Defining of goals and problem
M-Measuring of different liable components
A- Analysis of data
I- Improvement of process, and
C- Controlling on working process
Lean principle: It is principle of operation management within which reduction is done
in relation to over all cost of production that is been minimized. In this approach of ASDA
suitable for changing and implementing order and safety of customers making management of
work setting done in affective way.
Total quality management: This is an approach within which improvement is done at
continuous level making manufacturing with production process and delivery process is
systematic. In context of ASDA improvement is processes over attaining more sustainability.
The leader and manager having roles that is better making connectivity with approach of
operation managing has been explained as follows:
Provide direction: The leader plays straight role over team members supervised which
makes manager play its responsibility over dealing in appropriate way. In relation to ASDA
leaders has been providing direction which makes task to be managed in proper manner.

Bring excellence initiative: Leader and manager has significant role played over quality
upraised with aid to develop quality standards and makes assistance with longer sustainability
developed within an aggressive market. In this operations managed by increasing communication
with better approaches.
P5) Explain the importance and value of operations management.
The operational management is one of the well known aspect that makes direct impact to be
made which improves business activities(Xu, Peng and Prybutok, 2019). In relation to ASDA
important aspect that has made working efficiency develop in accurate manner. Some basic
concepts has been explained as follows:
B- Planning: This is basic rule that makes manger differ plans which makes
implementation over productive information been modified over quality services. In
context of ASDA effective strategy makes goals and objectives achieved.
C- Organising: In this the different function and operation of business develop advance
ways making process with better accuracy. In relation to ASDA management
improves in more affective way.
D- Directing: In this clear direction is been provided to subordinates which makes
connectivity developed within organization like ASDA.
E- Controlling: Under this working process is managed over measuring accuracy more
effectively. In relation to ASDA effective operations is done from it.
ASDA should be using TQM method over managing its supply chain which makes
manufacturing improved through making customer satisfaction attained. Also it makes
organization built place within market.
TASK 4
P6) Assess the factors within the business environment that impact upon operational
management and decision-making.
In the decision making process of ASDA various factors is been using which makes leaders and
manager make working condition develop and has been explained as follows:
CSR: This is one of the most important process which makes social responsibility of an
organization achieved in more effective manner. Organization like ASDA sue to this is able to

accomplish societal goals and objectives. Further ASDA through this is able to achieve social
goals in more effective manner making brand image of organization improved within market.
Ethics: These are the rules which is been formed within an organization making ethical
code of conduct developed within an organization like ASDA. Through this discipline and order
is maintained within ASDA(Zulfakar, Chan and Jie, 2018).
Sustainability: This is one of the most important perspective which makes long term
aspects of stability within market accomplished in more effective manner. It is developed by an
organization like ASDA which makes customers satisfaction achieved in more affective manner.
In this manager makes customers satisfaction achieved and improves decision making of an
organization ASDA.
CONCLUSION
From the discussion it can be concluded that operations and management makes an
organization attain basic elements which is present within business. This leads over making goals
and objectives of management achieved in more effective manner. Further the file discusses
about leadership and managements roles with functions achieved in more effective manner. Also
leadership and management is advanced through improving working performance of business in
satisfactory manner. Also the file explains about various operations of management that isJIT
manufacturing efficiency, TQM and six sigma by which the production of waste also get
balanced.

REFERENCES
Books and Journals
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Wastewater Treatment, pp.417-429.
Medini, K., 2018. Teaching customer-centric operations management–evidence from an
experiential learning-oriented mass customisation class. European Journal of
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service operations to enhance business performance. International Journal of Quality &
Reliability Management.
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Xu, L., Peng, X. and Prybutok, V., 2019. Formative measurements in operations management
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Zulfakar, M.H., Chan, C. and Jie, F., 2018. Institutional forces on Australian halal meat supply
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