Analysis of Leadership and Management: Rent A Car Operations Report

This report provides a comprehensive analysis of leadership and management within the context of Rent A Car. It begins by defining leadership and management, exploring their relationship, and highlighting the roles of leaders and functions of managers. The report then delves into various leadership styles, including autocratic, democratic, and strategic leadership, and discusses their application in different organizational situations, supported by relevant theories and concepts. It further examines different management approaches, with a specific focus on Management by Objectives (MBO) and its impact on organizational growth and sustainable performance. The report also differentiates between hard and soft leadership skills. Finally, the report concludes with an assessment of the impact of managers and leaders on the organization, offering recommendations for future improvements. The report covers leadership theories, behavioral theories, and management styles to provide a holistic view of the subject.

Management & Operations

Table of Contents
INTRODUCTION...........................................................................................................................1
LO 1 AND LO 2..............................................................................................................................1
1. Introduction of the concept of leadership and management and their relationship................1
2. Roles of leaders and functions of managers and highlight characteristics of leadership and
management................................................................................................................................1
3. Different style of leadership and how it apply to different organisation situation with theory
and concept .................................................................................................................................2
4. Different approach include Management by objectives which apply to an organisation and
how it supports to growth and sustainable performance.............................................................3
5. Conclusion on how managers and leaders made an impact on organically and
recommendations for future improvements, ..............................................................................4
CONCLUSION................................................................................................................................4
REFERENCES................................................................................................................................5

INTRODUCTION
Management and operation consider important role in business to make good resources of
labour, raw material, money and other resources. Operation management is also important to
improve overall productivity (van Aken, Chandrasekaran and Halman, 2016). Present study
based on Rent A Car which is determines effective consideration to leads and manages the
business operations. For gaining insight information of the study, it covers role of leaders and
functions of managers in chosen enterprise. Furthermore, there are different approaches of
management consider to focus on sustainable performance.
LO 1 AND LO 2
1. Introduction of the concept of leadership and management and their relationship
Leadership
Leadership is a process in which person influence to others to accomplish goals and
objectives to direct organisation. With this consideration, each individual influence within the
group to accomplish common goals (Hitt, Xu and Carnes, 2016). In Rent A Car, leadership
consider process to implement efforts and achieve desired goals.
Management
In addition to this, management is the process of planning, staffing, organising, directing
and co-ordinating different activities in the business (Choi, Wallace and Wang, 2018). In both
aspect, there is relationship that is both are considered their participation to accomplish goals and
objectives at workplace. It is useful to understand essential part of effective management.
2. Roles of leaders and functions of managers and highlight characteristics of leadership and
management
Role and responsibility of manager
 Manager of Rent A Car is responsible for day to day activities of the organisation.
Therefore, they need to focus on team members targets, implement guidelines and assists
to solve issues of them.
 Furthermore, manager also need to ensure that all members understand team's objectives
and work together to accomplish it (Slack and Brandon-Jones, 2018).
 For individual of Rent A Car, manager need to ensure that standard and work
performance implemented successfully in the business.
1

 Hence, individual performance and behaviour, providing staff with clear guidance and
direction must be implemented that assists to follow performance management policy and
procedure (Uhl and Gollenia, 2016).
Role of leaders Functions of manager
Leaders of the organisation has role to setting
goals to perform creative functions and laying
with goals and policies that perform with
subordinates in Rent A Car.
First and very important function of manager
in Rent A Car is planning which includes
particular goals to attain more effectiveness. It
helps to increase advertisement, sales staff, etc.
Another role of leader is creates and shape to
the business through assign roles in appropriate
manner as per individual ability (Hugos, 2018).
Furthermore, in the chosen business, manager
need to concentrate on organising work within
the team as per plan.
Furthermore, another role consider to make
coordination as per each individual interest so
that group consider their participation for
common objectives.
Manager of Rent A Car also need to lead with
plan and organise team to accomplish goals
and objectives. It requires manager to solve
business problems with their employees (Hitt,
Xu and Carnes, 2016).
Leaders of the chosen business play role to
lead their team towards accomplishment of
goals and objectives.
In addition to this, manager consider staffing
function in which recruitment, selection,
training and development program of the
selected business develop to accomplish their
goals.
Leaders of Rent A Car need to fulfil goals and
objectives with taking participation of all team
members in business goals.
At last, manager consider controlling function
in which they continuously check their work to
take corrective actions and necessary steps as
well.
Characteristics of leadership
 Leadership is personal quality in Rent A Car.
 It exists and work only with followers within the chosen business.
2

 It is the willingness of people to follow that make person leader.
Characteristics of management
 Management of Rent A Car is goal oriented process so that on the basis of knowledge
and experience they are trying to accomplish goals in appropriate manner.
 Furthermore, management is all pervasive that assists to take universal concept in the
business. As a result, in all aspects of Rent A Car it can be apply in same manner.
 Every enterprise work with established outcomes. Therefore, it contains completed
satisfactory without management (Uhl and Gollenia, 2016).
 Another characteristic of management is that management is intangible force that can be
seen at higher level of achievement. It assists to signify existence of good management
and vice versa (Anand and Gray, 2017).
 Management is group activity which means that it cannot be done by individual so that it
is essential to perform several activities where several efforts are made to deal with group
efforts (Mijumbi, Serrat and Lopez, 2016).
3. Different style of leadership and how it apply to different organisation situation with theory
and concept
Leadership theories Nature: It has been long known in which certain physical characteristics are biologically
determines in the business. This theory of leadership consider on the psychological
characteristics such as behavioural tendencies, personality attributes, etc. in Rent A Car. Nurture: According to this concept, it can be stated that psychological characteristics and
behavioural characteristics are different that emerge with infancy and results of learning.
As a result, it governs in Rent A Car for environmental observation and imitation (Slack
and Brandon-Jones, 2018). Trait theory: According to this theory of leadership, it can be stated that successful
leaders have definitely interest, abilities and personality that assists to set effective
outcomes in successful manner. Therefore, in Rent A Car it provides constructive
information that can be applied successfully for all people at all level of the enterprise. Behavioural theory: Behavioural theory of leadership emphasis on actual behaviour and
action that possess by leaders on certain characteristics. In other words, this approach
emphasis on strong leadership that results of effective role behaviour.
3

 Great man theory: Great man theory of leadership largely explained by impact of great
men. These type of people are highly influential individuals due to personal charisma,
intelligence, wisdom or political skills that used with power in the chosen business.
Difference between manager and leadership
Basis Leadership Management
Meaning Leadership is a set of skills that
leading others with using different
examples.
However, management is an art
which systematically run with
coordination in efficient way.
Basis Leadership is based on trust. On the other hand, management is
based on control.
Emphasis on Leadership is inspiring people. Beside this, management
considered management activities
in enterprise.
Focus on Leadership focuses on encourage
changes in business.
As compare to this, in management
stability bringing to increase more
productivity.
Style of leadership
 Autocratic: According to this style of leadership, leader of not take any suggestions with
their subordinates. In Rent A Car, it centred by powers of leaders to take all decisions.
Hence, he designs work loads to control over them.
4

 Democratic: Under this kind of leadership style, leaders decentralise and delegates their
work with taking suggestion and ideas from their subordinates (Choi, Wallace and Wang,
2018). As a result, in Rent A Car two way communication method used to concern for
people and work as well.
5
Illustration 1: Autocratic style
(Source: Autocratic Leadership. 2018)

 Free style: In this type of leadership style, manager gives complete freedom to their
subordinates so that entire decisions will be taken by staff members. In the chosen
business it is useful to exercise self control to develop independent personality (van
Aken, Chandrasekaran and Halman, 2016).
6
Illustration 2:
Democratic style of leadership
(Source: Democratic leadership style, 2018)

 Strategic leadership style: Strategic leadership style is one of the aspect which involves
person who is essential and head of the business (Yahaya and Ebrahim, 2016). Strategic
leader of Rent A Car, is not limited who are working at the top of the enterprise.
 Transformational leadership style: Transformational leaders are motivated others to do
more than they originally intended to set more challenging expectations and achieve
higher performances as well (Anderson and Sun, 2017).
7
Illustration 3: Free style of
leadership
(Source: Laissez free
leadership style. 2018)

 Team leadership style: Team leadership involves creation of picture of its future for
which it is stand. Main vision of this leadership is that it assists to inspire and provides
strong sense of purpose and direction.
4. Different approach include Management by objectives which apply to an organisation and
how it supports to growth and sustainable performance
Hard and soft leadership skills Hard skills: There are several hard skills of leadership consider such as typing speed,
computer programming, proficiency in foreign languages, etc. Hard skills in the chosen
8
Illustration 4: Transformational style of leadership
(Source: Transformational Leadership, 2018)
Illustration 5: Team leadership style
(Source: Team Leadership Model: Lead
with Style and Focus. 2018)

business considered abilities that are easily quantified. With this regard, people learn hard
skills in the Rent A Car. These kinds of hard skills are often listed in Resume and many
other cover letter (Swink, Melnyk and Hartley, 2017).
 Soft skills: In Rent A Car, Soft skills are subjective that possess by people which is
related to interact with other people. There are several soft skills considered such as
communication, leadership, flexibility, motivation, etc.
Approaches Situational leadership: According to this leadership approach, leaders of an organisation
adjust their work to fit at development level so that it increase influencing to make
changes in the business. Hence, it assists to Rent A Car to lead with particular situation. Task oriented: This type of leadership approach often and contrasted against relationship
oriented (Hugos, 2018). Therefore, it emphasis on tasks that needed to accomplish
business goals in Rent A Car. Hence, employees are satisfied with their work easily. Chaos theory: As per this theory, leader need to focus on behaviour with dynamical
system that are highly sensitive to initial conditions. It is based on continuous feedback
pattern and which reliance on programming at initial work to attain and describe effective
results (Piper, 2016).
 Management by objectives: This model is emphasis on management and employees. With
this regard, in Rent A Car committing with their staff members and assign roles and
responsibility to align their objectives in successful manner. This technique is generally
used for management of employees where managers and staff members are work
together. In this consideration, record and monitoring goals are successfully developed
for specified period. In addition to this, organisational goals and planning flow with top-
down through the business translated among several members of the business (Yahaya
and Ebrahim, 2016). As a result, it assists to apply various areas of organisation such as
performance appraisals, organisational development, long range planning, integration of
individual and objectives.
5. Conclusion on how managers and leaders made an impact on organically and
recommendations for future improvements,
In the chosen business, managers support to the organisation to attain overall goals and
objectives. With this regard, manager should concentrate on training and development program
9