Leadership & Management in Service Industries: Past, Present, Future

This presentation provides a comprehensive overview of leadership and management within the hospitality industry, examining its evolution across past, present, and future scenarios. It begins by exploring classical management theories and organizational culture, specifically within the context of the Wa-Pila Hotel, detailing the roles of leaders and managers, and analyzing specific leadership styles like autocratic leadership. The presentation then transitions to the present, discussing bureaucratic theory, role culture, and democratic leadership styles, comparing and contrasting persuasive and democratic management approaches. Finally, it looks ahead to the future, examining administrative theory, task culture, and persuasive management styles, concluding with a discussion of how leaders and managers contribute to organizational success. The presentation includes references to relevant literature to support its analysis.

Leadership &
Management, Past,
Present and Future

Content
 Introduction
 Past Leadership Scenario
 Present Leadership Scenario
 Future Leadership Scenario
 Conclusion
 References

INTRODUCTION
Leadership and management are vital aspects for the success and
growth of an organisation. This Presentation is going to cover
different classical management theories and organisational culture for
hospitality sector. Roles of leader and manager are explained along
with reviewing of specific management style.

PAST

CLASSICAL MANAGEMENT THEORY
Classical management theories came into existence in 19th century and
states that an employees have both physical and economical
requirements. These theories are also referred as traditional theories,
Wa-Pila Hotel used this theory to acknowledge more about their
hierarchical structure, operations and activities.

Organisational Culture In WA-PILA Hotel
Organisational culture includes behaviours and values which
contributes towards appropriate psychological and unique
environment at workplace. Earlier Culture of Wa-Pila Hotel can be
explained with the help of Handy's typology. Culture of company in
past is mentioned below:
Power culture: Earlier, power culture was prevailed in Wa-Pila Hotel,
in which managers takes all decisions and employees are bound to
obey them even if they are not willing to accept them. Due to which
managers were not able to give their best efforts and performance.

Role Of The Leader And Manager
Role of leader:
Maintaining uniformity at workplace: Leader of Wa-Pila had taken
several decisions and allow manager to formulate plans. Beside this,
leader also used some leadership styles like Autocratic so that work
and employee of company can be managed in a proper way.

Specific Management Leadership Style
As per the theory stated by Kurt Lewin, there are different types of
leadership styles that can be adopted in an organisation. In context
with Wa-Pila Hotel, adopted styles was mentioned below:
Autocratic: In this leadership style, leader of a firm takes every
important decision without considering the opinion of workforce.
Due to this workers in of Wa-Pila feels discouraged and their
working productivity also reduces. But this style was effective in
those cases in which leader was bound to take quick decisions

PRESENT

Classical Management Theories
Bureaucratic theory: This theory is given by Max Weber and relates
with organisational as well as administrative framework. This
theory is helping the manager of Wa-Pila Hotel in identifying the
precise structure of organisation along with some authoritative
aspects that are required by a firm to work with efficiency.

Organisational Culture In WA-PILA Hotel
At present both role and person culture are prevailed in company due
to which company is working properly but not in a collaborated
manner.
Role culture: At present, role culture is introduced in the company. In
this culture, works will be given to workforce in Wa-Pila as per
their expertise and interest. This motivate them to perform well so
that organisational goals can be attained properly.

Role Of The Leader And Manager
In every organisation, leaders and manager plays a vital role of
motivating, directing and guiding the workforce to work with their
full efficiency. As Wa-Pila Hotel is a service organisation in
hospitality sector, leader of company is required to carry out
modifications as per needs of customers.