Facilitating Continuous Improvement Plan for Leadership and Management

This report presents a comprehensive continuous improvement plan developed for a business college, addressing issues such as high employee turnover, departmental inefficiencies, and lack of employee motivation. The plan outlines strategies to encourage team participation in decision-making, including informal meetings, training, and monetary benefits. It details communication processes for stakeholders and proposes a plan for the CEO, including recommendations for continuous improvement interventions, mentoring and coaching processes, and systems to monitor operational progress. The report also addresses sustainability requirements, outlines methods for sharing insights across the organization, and suggests areas for further improvement, such as employee training and human resource management. The report provides practical strategies to enhance leadership skills and drive organizational success.

Leadership and
Management Business
College

1. Develop a strategy to encourage team members to participate in decision making processes,
assume responsibilities and take initiative for resolving the issues outlined in the scenario. In
your strategy, include:
 3 things that you can implement
 Informal meeting with the employees to understand their problems in efficient
manner and guide them benefits of changes.
 Training to them which focus on accepting changes in the organisation and
their Benefits with a proper plan of organisational structure.
 Announcement of monetary benefits and appraisal to employees who
performed excellent in the peak load to boost their motivation.
 When and how often you would implement them
This will be implemented in the organisation as soon as possible as company is
growing on rapid pace and the employees which are averse of changes and
demotivated can affect the growth of the organisation.
 How you will inform team members of the outcomes of the continuous improvement
efforts.
The outcomes of the continuous improvement efforts are communicated to them by
giving them appraisal in the company as they give their valuable time and efforts for
growth of the company. It is the best way to communicate them as it will motivate
them and reduce their some of the workload to their juniors.
2. Describe how you will communicate the continuous improvement strategies and outcomes to
stakeholders.
a) List at least 3 stakeholders
b) Describe the communication process for each stakeholder
c) Describe how you will monitor and improve the communication strategy
Stakeholder Communication
Stakeholders Communication Process

Employees Employees are to be communicated through
their leaders with proper and effective
description about the strategies.
Management Management id communicated in return
with a proper report about the strategies
adopted for continuous improvement.
Shareholders They are communicated through formal
letters to be sent at their places or general
meeting can be used to take their reviews
on the same.
Monitoring and Improvement Strategy
It will be assured during communication
with leaders that the strategies are
communicated to the employees in
effective manner. The e-mails can be used
to communicate the strategies to different
stakeholders as it is a personal and
professional means to contact anyone.
3. Prepare a plan for the attention of the CEO of the company outlining the issues that have
been observed, how you would propose to resolve them and develop a set of strategies to
build a culture of continuous improvement in the organisation/department.
The plan must address all the following points:
a) An overview of the issues that have been observed
The company has facing an issue of high employee turnover as so many works are
assigned to only 5 members of a team. Other department are also overloaded. There is
also a high need for proper department segregation as it is observed that there is a
problem in segregation of work in departments. It is also observed that the employees
has lack of motivation which needs to be improved.

b) Recommendations on the continuous improvement intervention to be undertaken
to resolve the issues.
 It is recommanded to employ more employees in the organisation to help the
members which are already working so that their workload can be shifted to
more people.
 It is also recommanded to provide proper department and segregate the work
accordingly so that employees do not overburdened with different types of
work.
 Company can provide a proper monetary appreciation for their hard work
during the hard times of the company to motivate them.
c) For each recommendation, outline how the continuous improvement intervention
meets sustainability requirements
 When company hears all the problems of employees in the informal meeting
and provide them benefits of changes they want to bought in the organisation
they will be ready to accept changes which will help the organisation to
employ more employees in the organisation.
 It is observed that the employees get frustrated because they need to handle
work of different department. If proper department are assigned then it will
motivate them and they can work easily with their expertise department.
 Monetary appreciation fulfils needs of the employees and provide them
dedication to work hard. It will help the organisation in having motivated
employees who work hard for sustainability of business.
d) Develop two detailed mentoring and / or coaching processes to ensure that
employees can implement the recommendations and support the organisation’s
continuous improvement processes
 In order to assure that the employees will implement the recommendations it is
necessary to earn trust of employees. If they trust on their employer then only
they will agree on the thoughts he will share.
 For the implementation of continuous implement of improvement process the
mentor needs to identify the goals of employees and connect it with the goals

of the organisation.
e) The systems and process you will use to monitor operational progress and identify
further improvement opportunities.
In order to monitor operational progress the actual performance is compared with the
planned performance and deviations are find from them. It further helps in providing
guidance for more improvement needed in the organisation which can provide more
opportunities.
f) A process to record work team performance to assist in identifying further
opportunities for improvement
In order to record work of team performance the process of writing performance of
employees will be followed and all the observations will be written by their leaders.
The writings should be based on observations and not on assumptions.
4. The CEO has positively responded to your plan with the following.
“Thank you for the detailed plan. I love it and believe it will resolve the issues and establish a
great platform for continued improvement. I want this to be an example to the rest of the
organisation. How can we capture and share the insight from your experiences with the rest of
the organisation?”
Provide a written response to the CEO using the email template below. In your email, include at
least 5 ways the insights and experiences can be shared
To: [e-mail]
Cc:
Subject: Insights and experience behind the improvement plan.
Respected Sir,
I feel blessed to hear that
you love the plan and thank you so

much for your feedback on the
plan. I make a plan what I feel
during my mentorship in the
organisation. The challenges and
experience I have during this plan
are:
 With the increasing workload, I saw
my team mates pissed off from the
work and I feel very bad so I decided
to talk to them.
 When talking with them I observed
that in spite of having so much of
problems they are not ready to accept
changes as they are scared of loosing
their post.
 It takes lots of efforts to make them
ready to retain in the industry with
the recommended changes but when
their positions are appraised in the
organisation they feel security off
their jobs.
 As an employee I also feel that pay
given to them is not appropriate for
the work they are giving to the
organisation so I recommend their
monetary appreciation also.
 In my team of 5 members, I myself
found it difficult to handle works of
various departments but still my team
was doing it very greatly but it makes
them tired of their work so I feel that

it is necessary to departmentalise the
work in proper manner.
5. List 3 other areas in the organisation that you would recommend as the next areas for further
improvement, once this continuous improvement plan has been implemented and is
successful.
Three other areas after all these improvement plan which needs to be focused on are:
 Continuous and time to time training to be provided to the employees for their
as well as organisation's benefits.
 A proper management of human resource by having record of performance of
each employee. So that potential and talented employees became easy to
ascertain from all employees.
 Some fun activities should be introduced in the organisation to relieve the work
stress of employees.