Leadership and Management in Recruitment and Teamwork at PM Company

This report offers a comprehensive analysis of leadership and management practices within PM Company, focusing on recruitment, selection, and teamwork. It begins by examining the documentation required for the recruitment process, emphasizing the importance of legal, regulatory, and ethical considerations. The report details the selection process, including the author's personal involvement and contributions. It then explores essential leadership skills and attributes, differentiating between leadership and management styles. Different leadership styles are compared for various situations. The report also discusses strategies for motivating staff and the benefits of teamwork. It evaluates team effectiveness and the importance of teamwork in achieving goals, addressing conflict resolution. Finally, it covers factors involved in planning, monitoring, and assessing work performance, including the assessment of individual development needs and the evaluation of the assessment process. The report concludes with recommendations for PM Company to improve its management and leadership performance.

WORKING WITH LEADING PEOPLE

TABLE OF CONTENTS
Introduction .........................................................................................................................................3
Task 1 ...................................................................................................................................................3
1.1 Prepare the documentation of selection and recruitment process and the documents required
when selecting new staff for PM Company......................................................................................3
1.2 Assess the impact of legal, regulatory and ethical considerations to the recruitment and
selection process for the PM Company............................................................................................3
1.3 Take part in the selection process...............................................................................................4
1.4 Evaluate your contribution to the selection process in the organization....................................4
2.1 Skills and attributes needed for leadership.................................................................................5
2.2 Difference between leadership and management.......................................................................5
2.3 Compare the different leadership styles for different situations.................................................6
2.4 Explain ways to motivate staff to achieve objectives for the chosen scenario...........................6
Task 2 ...................................................................................................................................................7
3.1 Benefits of team- working for PM Company and review the effectiveness of the team in
achieving the goals...........................................................................................................................7
3.2 Importance of working in a team as a leader and members towards specific goals. Deal with
conflict or difficult situations...........................................................................................................7
3.3 Effectiveness of the team in achieving the goals........................................................................8
4.1 Important factors involved in planning and monitoring and assessment of work performance
at PM Company................................................................................................................................8
4.2 Plan and deliver assessment of the development needs of individuals at PM Company ..........8
4.3 Evaluate the success of the assessment process so that PM Company is back on track with
high standard of management and leadership performance.............................................................9
Conclusion ...........................................................................................................................................9
References..........................................................................................................................................10

INTRODUCTION
Recruitment and selection is an important part of the organization where in manager gives
right opportunity to right person for the particular job. In order to work with different people, it is
essential for the manager to develop varied skills and abilities and most of the important attributes
are discussed in the present research study. The subsequent research has been made on The Purple
Mail Company which is one of the largest courier firms in UK (Bose, 2002). However, currently the
company is having problems related to leadership and administration aspects; thus to resolve such
issues, researcher has discussed several solutions as well. Further, discussion has also been made
regarding difference between leadership and management aspects and along with that, researcher
has stated the effectiveness of team work in achieving organizational aims and objectives. Lastly,
researcher has discussed impacts of different leadership styles on team work of PM Company.
TASK 1
1.1 Prepare the documentation of selection and recruitment process and the documents required
when selecting new staff for PM Company
In order to select and recruit new talent, it is vital for the manager of PM Company to
emphasize on adequate recruitment process where in qualifications and eligibility should be
considered at the top priority (Lobel, 1997). Leadership, administrative and management related
problems have been arising at PM Company; therefore while recruiting new people, managers of
PM Company should consider legal and regulatory aspects into account. Employee attrition ratio
has been increasing in the company; therefore the managers should emphasize more on employee
retention. In the recruitment process, chief emphasis should be given towards those employees who
wants to stay in the business entity for longer time span (Hayes, 2002).
Since, recruitment process of the company is considered as poor; therefore eligibility and
experience level of candidates should be considered the most. Thus, the managers of PM Company
will needs to develop a formal procedure for recruitment where in several questions related to the
job profiles should be asked from the candidates (Stirling and Fitzgerald, 2001). Moreover,
importance should be given to capabilities, skills and potential of employees so that they can
contribute in organizational growth and productivity (Kimmel, 1994). Only relevant questions
should be asked from the candidates during the interview session so that to make the session highly
relevant.
Selection process of PM company
 At the initial stage, the company advertises the vacant job and along with that it also
advertises the roles and responsibilities for the specific job profile.
 Afterwards, job advertisement, PM company scrutinizes all the applications and according
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to that desirable candidates are called for interview sessions.
 Interview is conducted at this stage where the manager also analyze skills, ability and
experience level of candidates.
 Afterwards interview session, PM Company describes job roles and responsibilities and
according to that, managers determine who will be selected for the respective job profile.
 The management also emphasizes on person specification where in only experienced and
talented workforce are given preference for selection.
 The application process is legally concerned in which each and every aspect should be
authentic and legal.
1.2 Assess the impact of legal, regulatory and ethical considerations to the recruitment and selection
process for the PM Company
It is essential for PM Company to consider ethical and legal consideration while recruiting
people and the main focus should be given towards fair and justified selection. In terms of legal
aspects, PM Company has to consider these aspects while selecting new candidates:
 The process should be non-discriminated where in the company should select candidates on
the basis of eligibility and qualifications. Further, first preference should be given to the
eligibility and qualities of the candidates so that they can take interest in working with the
company (Amabile, 2003).
 At the next stage, it is also essential for the manager to ask only relevant questions in the
interview and all such questions should be related to legal code of conduct. Thus, the person
should be judged on the basis of all the qualifications and eligibility aspects (Pors and
Johannsen. 2002).
 While conducting the interview session, it is mandatory for the manager to provide justified
and fair treatment to the candidate so that to improve the level of morale. Discrimination
should not exist in any of the stage so that because that might impact the interest of
candidate (Brezina, 2008).
 While selecting the final candidate, it is essential for PM Company to consider employment
and contract act so that all the requisite things can be included in the existing process.
 The existing process of selection should be biased free where in importance should be given
to skills of all the candidates. Experience and capabilities of the employees should be
recognized so that selection can be made on suitable manner.
 While recruiting the candidates, PM Company should consider all the Pay Acts so that
remuneration, incentives and salaries should be determined for the candidates.
 The process of recruitment should be ethical and legal and that should not harm the interest
of candidates from any point.
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1.3 Take part in the selection process
 I have been working at PM Company and I have also participated in selection and
recruitment process and therein I always made sure that only potential and skilled talents are
getting recruited (Pors and Johannsen. 2002). I also emphasized on quality aspects in which
I gave chief concern towards skills and qualities of the candidates.
 I participated in the process with all three major recruiters of PM Company such as HR
Manager, Project head and Team leaders. I have seen many changes in the selection process
and therein I have observed that the company gives preference to only experienced and
talented candidates (Grahamand March. 1994).
 I also made sure that medical and written test are conducted for the candidates so that people
who are medically fit can be selected. This helped in managing all the work processes in
adequate manner.
 Further, I also made sure that the procedure is properly managed as per the interest of the
candidate. At the same time, during interview session, I have observed experience and
confidence level of candidates because they might be having probabilities to deal with
customer issues (Hayes, 2002).
1.4 Evaluate your contribution to the selection process in the organization
In terms of my contribution in the selection process, I made sure that I am giving preference
to candidate's skills and eligibility aspects so that to select only skilled people. I have emphasized
on adequate recruitment where in I communicated directly with the candidates so that I can analyze
all their skills and attributes. At the same time, I focused on legal procedure and I gave equal chance
to all the candidates. This improved their motivation level and at the same time, they have also
recommended the profile to other candidates (Wyk and Erasmus, 2003). Moreover, as per my job
roles and responsibilities, I have participated equally in interview session where in I have asked
questions related to strengths of the candidates and reasons behind their interest in joining the
organization. I scrutinized all the applications and according to that I made decision related to
selection of the candidate (Amour and et.al, 2003). Further, I also made sure that all the candidates
that are selected are skilled and experience and have adequate knowledge regarding the work
processes. Hence, these are the major roles that I have performed while managing recruitment and
selection process.
2.1 Skills and attributes needed for leadership
In order to become an efficient leader, it is vital for the candidate to develop several skills
and abilities. Here, chief emphasis should be given towards leading and managing power because
that comes under the major responsibilities of a leader (Serafin, 2011). In the below mentioned
section, several skills and abilities are discussed that are vital for the leader to acquire.
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 Leading and managing ability: Leader must be capable in terms of managing and leading
all the organizational aspects and he should have the capability to delegate duties and
responsibilities in prominent manner. At the same time, it is also essential for the leader to
have conflict management skills so that issues and problems can be minimized at workplace
(Brody, 2005). Ability to delegate duties properly: Further, leader must have the ability to delegate duties
and authorities so that adequate work should be delivered to the subordinates. This will
assist them to play all their roles and responsibilities in appropriate manner. Proper
delegation will help the leader to achieve all the goals and objectives (Wright and et.al,
2013).
 Influencing ability: Leader must have convincing ability so that he can influence others also
to get the work done as soon as possible. At the same time, leader must be a flexible
personality so that he can get ready to make certain adjustments while performing diverse
roles and responsibilities (Margerison, 2009).
2.2 Difference between leadership and management
Leadership and management both are regarded as the chief aspects of the business entity and
both the terms are also useful for PM Company because through this, they manage diversified
people of the organization. Leadership is the part of management in which management of PM
Company selects talented employee as a leader who is entitled to manage the entire team.
Leadership means the ability of an individual to influence, motivate and enable others to contribute
in organizational success and growth through involving all the respective team members (Latham,
2007).
On the other hand, management means to control and manage all the processes as per the
specified organizational standards. Considering the views of diverse authors, management is the
process of directing and controlling a group of one or more people and it also includes coordinating
and harmonizing the employees towards organizational work processes so that they can contribute
in acquiring aims and objectives (Lobel, 1997). The concept of leadership is typically people
oriented as in such approach, leader chiefly focuses on individual employee interest; contrary to
this, the concept of management is task oriented in which the management directs employees to
work as per the specified directions.
2.3 Compare the different leadership styles for different situations Autocratic leadership style: Autocratic style is the one in which leader do not get opinion
and advice from others and subordinates have to consider only the directions given by the
leader. At the same time, this style is also suitable in terms of maintaining disciplinary
actions in the organization by following stern actions (Waltz, 2009). With the help of
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autocratic style, leader of PM Company will be able to reach towards all the goals and
objectives. Autocratic leadership style is also useful in the situation where new processes are
introduced in the business entities for informing the employees about organizational
practices. Democratic leadership style: In such style, leaders allocate roles and responsibilities
prominently to all the employees so that they can manage their work processes. This is
considered as the most effective style through which interest of all the employees can be
maintained and retained (Pors and Johannsen. 2002). As per the style, employees are also
allowed to participate in decision making process and as a result this enhances their
interaction with all the other people. Democratic style can be used in the situation where in
leaders desire to facilitate more interaction among the employees. The style is also useful in
acquiring information about employee perception towards organizational leadership.
 Laissez faire leadership style: In Laissez faire leadership style, leaders usually involve all
the employees and organizational members in decision making system. However, leader
stays out of organizational affairs and they transfer all their authorities to the subordinates.
Therefore, leaders do not make any policies; however it allows group members to take their
own decision (Margerison, 2009). The subsequent style can be used in the situation where
leaders wants to delegate the entire authority among the followers.
2.4 Explain ways to motivate staff to achieve objectives for the chosen scenario
There are many ways through which leaders and managers of PM Company can encourage
and motivate the staff members; however the major sources can be categorized into monetary and
non monetary sources. In the below mentioned section, several methods are discussed through
which the manager and leader of PM Company can encourage the staff members:
 One of the most crucial aspect of employee motivation is to deliver monetary benefits to
the employees so that they can get ready to work with the organization for as long as they
can.
 Further, non monetary is also the other category through which employees can be
motivated. Appreciation, recognition and achievements are the best aspects through which
morale of the employees can be boosted. At the same time, theoretical aspects can also be
applied to employee motivation (Stirling and Fitzgerald, 2001).
 The management of PM Company should consider employee interest in all the processes
and they should be involved in all organizational processes. Further, the management
should always maintain direct contact with the employees so that issues and constraints
can be avoided (Grahamand March, 1994).
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 PM Company must have to resolve conflicts and grievances in proper manner so that work
processes can be managed in adequate manner. This is another method through which
employee motivation can be managed (Management Theories. 2013).
 Employees can be motivated through involving them in decision making process and also
giving them the opportunity to raise their opinion in organizational matters. Further, the
management should also emphasize on employee retention aspects.
 Managers and leaders should make sure that they are developing prominent relationships
with each other. This aids in building trust level among the employees; hence this is
effective for employee encouragement and motivation.
 Open door policy should be developed at the workplace in which suggestions of the
employees should be recommended and should be implemented regularly.
 Sources of higher achievement should be given to the employees in terms of recognition
and appraisals.
TASK 2
3.1 Benefits of team- working for PM Company and review the effectiveness of the team in
achieving the goals Develops confidence in the team members: It is essential for the leader to recognize the
performance of all the team mates as this encourages the employees to work with full
dedication. Helps in increasing organizational productivity: For the purpose of acquiring long term
sustainability, it is required for the leader to increase the productivity of the organization and
for that work can be divided in the team and this is also another source of achieving
competitive advantage (Serafin, 2011). More solutions to the problem: Numerous solutions can be derived from all the team
members during the time when they work in a team. Conflicts should be resolved at the
initial stage so that it does not harm the smooth running of an organization.
 Helps to create more resources: Efficient leader can help the organization to allot and also
to create resources for the organizational purposes (Wyk and Erasmus, 2003). Working in a
team can assist the organization to utilize all the resources in appropriate manner.
3.2 Importance of working in a team as a leader and members towards specific goals. Deal with
conflict or difficult situations
Leader has to work prominently as per the directions of the organization and he is also
required to delegate duties specifically to the employees so that all can contribute in acquiring
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organizational aims and objectives. It is essential for the leader as well as for the followers to
conduct all the roles and responsibilities as per the given directions. There should be direct
coordination among the leader and all the followers so that they can create better opportunities for
growth and success. When people work in a team, they face numerous issues due to difference in
opinion and sometimes it creates issues in the organization. This also generates situations of
conflicts; thus to manage the work more appropriately, it is vital for the team to communicate things
in suitable manner (Wright and et.al, 2013). In order to reach towards organizational goals, it is vital
for the manager and leader to manage all the issues and conflicts in legal and appropriate way so
that organizational productivity can be encouraged. Hence, to deal with conflicts and organizational
issues, leader must emphasize on specific procedure since through that only, he would be able to
take proper decisions for the business entity (Brezina, 2008).
3.3 Effectiveness of the team in achieving the goals
Team work is also considered as effective for PM Company because through that,
complexities and problems can be shared and through that, organizational work processes can be
completed in limited time period. Teams are effective at PM Company because through that, people
share their roles and responsibilities and it also aids them to contribute more in organizational
growth perspectives. Further, with the help of team work, employees of PM Company can share the
locations and according to that, they can deliver couriers to the respective customers (Amour and
et.al, 2003). Thus, team work is more efficient as compared to individual work Nonetheless, the
effectiveness of team work can be identified by observing how much the teams are able to motivate
other employees towards better productivity. With the help of proper team, work load can be
managed; however for leader, it is essential to give equal importance to all the team mates
(Amabile, 2003).
Team work efficiency increases through regular team meetings where in team members
discuss several things regarding development of each team member. This is also suitable for
developing interaction among team players. Team meetings also assists people in identifying the
areas of improvements. Strengths and weaknesses of team can also be found out from team
meetings. Progress reports should also be developed where in performance of team members should
be evaluated regularly. Such reports are useful in ascertaining capability of team and team members.
This will assist in facilitating improvements and modifications. Feedback collection from the team
members assists in enhancing productivity of team members and through this, conflicts among the
team can also be identified.
4.1 Important factors involved in planning and monitoring and assessment of work performance at
PM Company
In order to monitor and access the performance of the organization, it is essential for PM
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Company to set several standards and parameters so that accordingly, evaluation can be made.
Further, employee capability needs to be measured so that their ability in contributing in
organizational aims and objectives can be analyzed. The perfection level of employees can be
measured through measuring and comparing their actual performance with the expected
performance. Monitoring process can be conducted by the managers of PM Company in which they
have to closely observe each and everything (Hayes, 2002). Moreover, in order to identify the areas
of improvements actual and defined standards can be compared with each other. Currently, PM
Company observes those employees who frequently attends multiple training session and who also
gives positive response towards company's diverse work processes (Kimmel, 1994).
In addition to it, there are several other factors that need to be taken into account such as:
 KPI: Key performance indicators assist in providing information regarding all the functions
that are contributing positively towards the process of business. However, KPIs are integral
part and helps in monitoring the performance of entire business effectively and
appropriately.
 Past performance reports: These are the financial statement which needs to assessed
appropriately so that managers can identity all those areas which need to be taken care of so
that potential measures can be employed to the performance of area and generate desired
results.
 Staff characteristics: Managers of PM Company have the duty to analyse and evaluate the
characteristics of the staff members so that their loyalty and dedication towards the
functioning of business can be analysed and if required proper human resource management
techniques can be employed to enhance the level of employees performance.
4.2 Plan and deliver assessment of the development needs of individuals at PM Company
Training is considered as the most important aspect for employee development and growth
and through this, employees can be rewarded for better performance (Bose, 2002). It has been
observed that PM Company accesses the performance of employees and on that basis, they organize
diverse training sessions so that employee learning level can be developed. On the job and off the
job are the two most essential categories through which training can be delivered to the employees.
Each and every employee at PM Company needs must have to attend training sessions so that they
can acquire knowledge regarding diverse aspects about management of work processes (Pors and
Johannsen. 2002). This is one such aspect through which employees can be rewarded and through
which employees can be appreciated for their job roles.
 Training needs of the individual can be accessed through comparing their performance with
the expected objectives. Here in the assessor is required to compare past and expected
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performance.
 Employee's work should be reviewed on regular basis so that the areas of improvements and
modifications can be found out. Hence, accordingly training can be delivered to the
employees in respective areas.
 While assessing the training and development needs of employees, the manager must make
sure that suitable modes of communication are adopted so that to make the work processes
more comprehensive.
 Prior organizing training sessions, it is vital for the trainer to analyze resource requirements
because through that, suitable areas can be covered under training sessions.
4.3 Evaluate the success of the assessment process so that PM Company is back on track with high
standard of management and leadership performance
 Success aspects will be evaluated on the basis of measuring actual and expected standards
and through this comparison, areas of improvements will also be found out.
 Customer feedback will be acquired regarding organizational services; thus the management
can take corrective decisions for the areas of improvements.
 Expert advice will be taken into account so that issues related to leadership and management
can be resolved (Stirling and Fitzgerald, 2001). At the same time, personal session needs to
be conducted with all the employees so that management can identify where further changes
should be made.
 Peer advice collection is also one of the prominent methods through which assessment
process can be evaluated (Bose, 2002).
 It has been assessed that assessment process that was being implemented by the organization
demonstrates success. This has determined that it was reliable in terms that it results in
similar outcomes if implemented again.
 It has been examined that there was greater transparency in the assessment process which
leads to increase in the outcomes to a significant level.
 The process seems to be beneficial for PM Company because in the initial stages, selected
candidates have reached the determined targets.
CONCLUSION
From the above study, it is evaluated that communication is required at each level as it
maintains proper flow of information. Thus, when people work in a team, they get more
opportunities to improve the existing communication procedures. With the help of effective
communication, employees can achieve effective coordination. Considering leadership aspects, it
has been evaluated that leader must have knowledge of all the things so that all the work can be
done as soon as possible. Leader must have proper command to language so that he can
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communicate in the best possible manner.
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