Leadership and Management for Service Industries Project Report

This project report examines leadership and management within the context of service industries. It begins with an introduction that highlights the significance of effective leadership and management in the service sector. The report delves into classical management theories, organizational culture, and the roles of leaders and managers. It reviews various management and leadership styles, including autocratic and democratic approaches, and compares and contrasts them, with specific examples from the hospitality sector like Hilton Hotel. The influence of technology on leadership is also explored, emphasizing how technology has changed communication and workplace culture. The project concludes by emphasizing the importance of selecting the appropriate leadership style to foster employee engagement and improve workplace productivity. References from academic sources support the analysis.

Leadership and Management for Service Industries

TOC
Introduction
classical management theories
organisational culture
roles of a leader and a manager
Review management leadership style
Compare and contrast Management and leadership styles
opinion on specific management and leadership style
Technology has Influenced all the leadership
Conclusion
References

Introduction
Leaders and managers both play significant role in business.
Study will explain role of leader and manager in business
It will review current management and leadership style
Classical management theories will be explained in this
presentation

Different classical management theories in relation to hospitality
industries
Fayol management theories is a simple model and how management interact with the personal,
Fayol theories has its 14 principals of management, which helps the manager to manage
employee in more effective way workers are work more efficiently.
it helps to easily determine who is performing and who is not performing. and also it make
easier to measure productivity. And once the accountability is made than the whole productivity
can be monitored. Like wise it helps the industries.

Types of organisation culture that determine the culture of nan
organization
Handy theories is an 4 variable is an thought experiment model
where it is for human and nature interaction. It mainly focus on
long term behavior rather than short term. It has 4 variable such
as power, role, task and parson
power culture
Role culture
Task culture
Person culture

Roles of a leader and manager in hospitality organization
A leader is a person who set the clear vision of the organization by leading people in the
organization towards achieving the goal of the organization. And motivate the employee by
providing all the needs and want of the employees and influence them to work for the
organisation with their full effort
Where as role of manager is an crucial in the Hilton Hotel organisation where the success of
organization are depend on the manager. Manager plays many roles in the organisation such as
resource allocator

Specific Management leadership style in hospitality organisation
Autocratic leadership
It is an aggressive leadership which is based on control and it well liked by the Hilton hotel The
autocrat gives order and expect prompt execution with little to no input from the workers.
It works like a production type environment and demand maximum output in repetitive job
roles. In this the autocrat pushes the employee to work hard even though he don't get loyalty and
ng term commitment in return

Contrast management and leadership style in hospitality organisation
Autocratic leadership- In this the leader centralize the decision making power himself and give direction to the
subordinate that what they have to do and how they have to perform by task. It has many advantage and disadvantage
of it.
Advantage
It make the faster decision making as it not involve others member in decision-making.
It improve overall communication as the command goes at the end of the employees instead of going to other superior.
Disadvantage
Employee turnover because of high pressure and lower satisfaction.

Opinion Specific management and leadership style
Hilton Hotel using the Democratic leadership, as in this, it provide
chance to the member of group to take more participation in decision
making process because of which various complex problem can be
solved easily by taking the various innovative ideas from their group
member and selecting the best out of it and implement into action.
By taking idea from members it may bring more confident and make
the team member more supportive and strong towards the
organization

How technology has influenced technology
Technologies have influenced leadership to great extent, as leaders now able to make contact
with employees easily, as they need not to conduct personal meetings with staff to exchange any
information. By using email, social sites management and leaders can easily make coordination
with staff members.
Internet has made it easily for managers to get new ideas and creating healthy workplace culture.

Conclusion
From the above study it can be concluded that it is essential for managers and leaders to
implement right style so that they can develop bonding with employees and can contribute well
in improving workplace productivity.
Democratic leadership is effective as it develops bonding with staff and improves workplace
culture as well.

References
Renz, D. O. and Herman, R. D., 2016. The Jossey-Bass handbook of nonprofit leadership and
management. John Wiley & Sons.
Bush, T., Bell, L. and Middlewood, D., 2019. Principles of Educational Leadership &
Management. SAGE Publications Limited.