BTEC HND in Travel and Tourism: Developing Manager Report

This report examines the developing manager, focusing on leadership styles, communication processes, and organizational culture within the context of the travel and tourism sector, specifically using Hilton and Marriott as case studies. Task 1 compares different management styles, discusses leadership characteristics, evaluates communication, and analyzes organizational culture and change. Task 2 is a PowerPoint presentation. Task 3 delves into leading and motivating a team to achieve goals, with a focus on the Tuckman model, and describes managerial decisions. Task 4 explores the explanation of managerial and personal skills that support career development. The report covers democratic vs. autocratic styles, formal and informal communication, and divisional vs. hierarchical structures. It also addresses team building, conflict resolution, employee engagement, training, and development. The report aims to provide insights into effective management practices and their impact on organizational success.

Developing Manager

Table of Contents
INTRODUCTION......................................................................................................................3
TASK 1......................................................................................................................................3
1.1 Comparing different management styles .........................................................................3
1.2 Discussing several types of leadership characteristics.....................................................4
1.3 Evaluating communication process that is undertaken by the business organization......4
1.4 Analyzing culture and change that takes place within the business organization............5
TASK 2......................................................................................................................................6
TASK 3......................................................................................................................................6
3.1 Lead and motivate a team to achieve an agreed goals or objective.................................6
3.2Description of managerial decision made to support achievement of agreed goal...........7
TASK 4......................................................................................................................................8
4.1 Explanation of own managerial and personal skills will support career development...8
4.2 Review career and personal development needs..............................................................8
REFERENCES.........................................................................................................................12

INTRODUCTION
In the present time, growth and success of the business organization is highly
dependent on the skills as well as abilities of manager. Moreover, manager plays a vital role
in framing competent strategic and policy framework that directly aid in the profit margin of
firm. Further, manager also provides direction to the employees about the manner in which
they need to perform the task or activities. The present report is based on Hilton and Marriott
which are one of the leading hospitality organizations of UK. In this regard, report will
develop understanding regarding the management style, leadership characteristics and
cultural aspects of an organization. Further, it will also shed light on the motivational and
career development aspect to the large extent.
TASK 1
1.1 Comparing different management styles
Hilton undertakes democratic style of management with the motive to fulfill the aims
and objectives. In accordance with such style, manager of hotel encourages their personnel to
give valuable input which aid in the gross margin of firm. Such leadership style is highly
effective which assists business unit in enhancing the motivational aspect of personnel
(McPherson and Macnamara, 2017). Moreover, employees feel high level of motivation
when company takes suggestions for them while framing the strategies and policies. Further,
such management style also helps company in managing employee resistance to the
significant level. Moreover, when personnel are the part of decision making process they do
not resist towards the change and encouraged to make their best efforts. On the other side,
Marriott International does not involve their personnel in decision making aspect. Team of
higher management takes decision by evaluating the market trend and other factors on the
basis of their expertise level. Hence, such management style places negative impact on
employee motivation and thereby affects their profitability. Besides this, such style also
restricts employee creativity and there by hampers the development aspect of firm. The
rationale behind this, under autocratic style personnel are obliged to perform work according
to set guidelines and specified process of higher management. In this way, such aspect has
high level of influence on the innovative aspects or skills of personnel in a negative manner.
1.2 Discussing several types of leadership characteristics

Manager of Hilton and Marriott must have following leadership characteristics which
in turn help them in making contribution in the attainment of organizational goals and
objectives are:
 Motivation: Usually, motivated employees are highly productive as compared to
others. Thus, leader of the hospitality organization must have ability in relation to
encouraging the personnel. The reason behind this, in service industry customers
makes interaction with personnel at initial level (Traynor, 2016). In this, by enhancing
the motivational aspect of personnel manager can maximize both productivity and
profitability.
 Team building skills and conflict resolution: Now, teamwork is highly preferred by
the business organization with the motive to gain competitive edge over others. Thus,
manager must have skills in relation to framing highly effectual team. Along with
this, conflicts are usual when people work in a team. Thus, leader also has ability to
resolve the conflicting situation or aspects.
 Leadership style: Autocratic, democratic and laissez faire are the main leadership
styles which are undertaken by managers (Solomon, Costea and Nita, 2016). Thus,
leader also needs to employ suitable style in accordance with the specific situation.
Autocratic style of leadership implies for the one in which higher management takes
decision on the basis of their understanding level. In contrast to this, democratic style
lays emphasis in taking views and suggestions from personnel while taking decision
about improvement. Further, laissez faire style proves to be fruitful where personnel
require less training. In this way, leaders of Hilton and Marriott must have
competency level in relation to making selection of suitable style.
1.3 Evaluating communication process that is undertaken by the business organization
Both formal and information communication takes place within Hilton and Marriott.
Formal communication is the one in which management communicates mission, vision and
goals to the personnel. Along with this, higher management of firm provides information to
the employees about business activities and functions through the means of mail (Thorpe,
2016). Further, there are several friendship groups also taken place within the firm who share
their ideas and suggestions with each other in an informal way.

Further, Hilton also follows lateral communication aspects with the motive to develop
co-ordination in the work aspect of different department. Such commutation process is highly
good which in turn helps company in developing cohesiveness and team building ability with
the firm. However, such communication process may cause of conflict among personnel due
to the differences take place in views and suggestions of everyone. However, on the other
side, Marriott follows downward communication process (Lateral communication, 2016). On
the basis of this aspect, employees of business organization are obliged to work according to
guidelines of higher management. Hence, Board of Directors does not take input from
personnel and frame strategies on the basis of their won understanding. Along with this, such
communication process is not highly effectual because it may result into delay in
performance or work activities.
1.4 Analyzing culture and change that takes place within the business organization
Hilton follows divisional organizational structure to manage all the business
activities and functions more effectively. Hence, different departments are made by the firm
to fulfill the aims and objectives within suitable time frame. According to Handy, there are
mainly four types of organization culture which can be employed by business unit. It includes
power, task, role and person culture. Hence, in this, power culture is highly effectual which in
turn helps in managing change more effectually. Such culture is filled with few rules and
little bureaucracy because fewer people hold power in relation to decision making. In the
other side, in task culture teams are formed to resolve particular issue or problem. Person
culture is followed by the business organization which has highly skilled and talented
personnel. Besides this, role culture places emphasis of the delegation of roles and
responsibilities, Company which follow such culture would become able o accomplish goals
within the suitable time frame by reducing the level of repetition. Marketing, finance,
operations etc, department works according to the roles and responsibilities which are
provided to them. Thus, each division is responsible for accomplishing the goals and targets
which are allotted to them. According to such divisional structure team culture is followed by
Hilton. For instance: At operational level, each personnel make their best efforts which in
turn facilitate timely achievement of the organizational goals and objectives (Kuhlmann and
et.al., 2017). In this way, by delegating the roles and responsibilities Hilton focuses on the
fulfillment of aims.
On the other side, hierarchical organizational structure is undertaken by Marriott
International. In this, all the departments have obligation to perform work according to the

instructions of higher management. In addition to this, in each department personnel have
obligation to work according to the guidance provided by their respective authority. In this
way, employees do not have more freedom in relation to taking decision about their working
aspects. Thus, such structure affects innovative skills of human resources to the significant
level.
Task culture is undertaken by Marriott International with the aim to build or sustain
competitive edge over others. Hence, higher management assigns task to each department
according to their specialization. However, Marriott do not give any kind of freedom to its
personnel which in turn influence their motivational aspect. Along with this, lack of freedom
also affects employee productivity and profitability in the negative direction (Traynor, 2016).
Thus, for attaining success in the dynamic business Environment Company needs to make
suitable modifications in the organizational structure and culture. By taking into
consideration al the above mentioned aspects it can be said that structure and culture of
Hilton is highly effective as compared to Marriott International.
TASK 2
Enclosed in power point presentation.
TASK 3
3.1 Lead and motivate a team to achieve an agreed goals or objective
A team is a group of people with a full set of complementary skills requires
completing a task or assignment. According to given case, as a Manager of Jamie Oliver in
the Covent Garden London I have to handle the team to achieve the objective of organization.
Being a team leader I have various roles and responsibility to coordinate and motivate all
team members in the restaurant. In order to understand the effectiveness and development
group I have to consider on the Tuckman model group development According to this
concept, there is five stages which includes forming (people come together), storming
(understand each other behavior and develop relation), norming (understand the rules and
objective of the assignment) , performing (perform roles and responsibility to attain the
objective) and adjuring( wind up the team) (Hadar and Brody, 2013).

Being a leader in the restaurant I have responsibility to encourage and motivate the
members so as they can achieve the target within a time period. Motivation is very important
aspect for improving productivity and employees performance in the organization. In order to
motivate employees at the workplace, following criteria can about by leader or manager-
 Manager can encourage and motivate employees for higher performance by providing
monetary and non monetary rewards. In the monetary rewards, manager should give
effective salary, fringe benefits, compensation, bonus, perquisites etc. In the non
monetary reward, manger should give effective working environment, promotion,
increment, growth opportunity, higher responsibility etc to personnel’s (Elliott and
et.al., 2015).
 Manager should appreciate subordinates for their effective performance in the
meeting and seminar. With assistance of appreciation in the team meeting, manager
can encourage team member for higher performance. This can bring the positive
changes in the business organization. Furthermore, in order to improve the team
working and attain agreed goal, manager should can employees health care and
welfare programs so as they can reduce their frustration and stress of the work at
workplace.
3.2Description of managerial decision made to support achievement of agreed goal
In the Covent Garden, London restaurant, there are various kinds of managerial decision
which support to achieve agreed goal. These decision are as follows-
 Employee engagement- In the cited restaurant, profitability is largely depends upon
the employees performance so management require to always motivate them and
retain for long time. In this manner, organization should take participation of
personnel in the business decision making process so as they can feel as a valuable
and encourage for higher performance. This is the most appropriate decision of the
Covent Garden, London restaurant management through which it can easily motivate
and encourage employees for higher productivity and performance. Company can
easily attain its desired objective within a specific time period by encouraging
employees.
 Training and development- By providing effective training and development
opportunity to employees, corporation can attain its objective. With assistance of this
program, employees can able to learn effective criteria of working and acquire various
knowledge and skills (Elliott and et.al., 2015). This will assist in increasing
productivity of cited restaurant and attain objective within a time period. Training and
development is another important and supportive managerial decision for the cited
organization through which it can improve the skill and knowledge of employees.

This will assist in improving the existing process and operation of business. Effective
operations and process of business assist in attaining the objective within a specified
time.
TASK 4
4.1 Explanation of own managerial and personal skills will support career development
As per the above discussion it has been ascertained that I have various strength and
weakness in my personality. My strength assist me to performing my job in an effective
manner. I have strength of effective communication which assist me in interacting with
people and inspire them for high performance (Skiff, 2009). With assistance of this skill can
effective conduct team meeting and organize speech at workplace. My effective
communication skill assist me in inspiring subordinates and motivating them for higher
performance. I can easily conduct the team meeting and encourage employees by my speech
skill. Furthermore, I have positive attitude through which I can inspire subordinate at
workplace. My positive attitude assist me in performing my job in an effective manner. I can
easily fulfill my all roles and responsibility about organization. In addition to this I have
effective self confidence which create positive energy for me. With assistance of self
confidence I can resolve the very tough task in very few time and in an appropriate manner,
On the basis of these skills and quality, I am going to plan for open my won restaurant in
future. This assists me in my career development and personality development. However, I
have various weaknesses such as lack of time management, ineffective technical skill and
lack of presentation skill. For all these mentioned weakness i have to work on in future so as
I can develop impressive personality and professionalism.
4.2 Review career and personal development needs
Managerial skill Ways to improve Useful in
management
Time scale

Technical skill Technical skill can
improve in my
personality by taking
the technical classes
and programs. By
attend training classes
I can learn the
various methods,
concepts and theories
which assist me in
operating computer
and other technical
equipment in the
business enterprise.
By use of this skill I
can prepare the
customer records and
report of management
with help of
computer
(Professional and
Personal
Development. 2013).
In order to prepare
customer reports and
record of financial
transaction by use of
computer and other
equipment.
4-5 week
Time management
skill
In order to improve
time management
skill in my
personality I will
attend the personality
development
workshops and
classes. With
assistance of this I
can able to learn the
In order to
accomplish the
assignment or task
within a given time
period and manage
the large number of
customers at a single
time.
3-4 week

criteria of accomplish
task within a given
time period. This skill
assists in saving the
time and complete
assignment within a
time.
Presentation skill In order to improve
presentation skill in
my personality I will
attend the training
and development
programs so as I can
learn the skill to
communication in
front of many
audience. In the
training session I can
learn the criteria to
represent our self in
front of subordinates
in the organization.
By use of this
program, I can
improve my
communication as
well as presentation
skill.
In order to give the
presentation in front
of subordinates at the
workplace.
2-3 week
CONCLUSION

Manager plays a very crucial role in every business organization who have major role
to coordinate people and motivate them for higher productivity. From this project it has been
concluded that there are various ways to motivate and encourage personnel’s in the Hilton
hotel. By use of training and development program, manger can improve his technical skill.

REFERENCES
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