Management Report: The Goring Hotel Leadership and Strategies

This report provides a comprehensive analysis of management and leadership principles, focusing on various management styles (autocratic, democratic, and laissez-faire) and their advantages and disadvantages within the context of The Goring Hotel. It explores leadership characteristics, interpersonal and communication skills, and the importance of flexibility in adapting to market demands. The report evaluates communication processes, including verbal, written, and non-verbal methods, and identifies potential barriers to effective communication. Furthermore, it analyzes organizational culture and change, examining the impact of both macro and micro components on business activities. The report also includes a self-assessment of management skills, a SWOT analysis to identify strengths, weaknesses, opportunities, and threats, and the setting of SMART objectives for personal development. Finally, it discusses strategies for leading and motivating a team to achieve goals, and examines managerial decisions made to support goal achievement, along with recommendations for improvement.

MANAGEMENT

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Compare different management styles.............................................................................1
1.2 Discuss leadership characteristics....................................................................................2
1.3 Evaluation of communication process..............................................................................3
1.4 Analyse an organisational culture and change in selected businesses.............................3
TASK 2............................................................................................................................................4
2.1 Assess own management skills performance...................................................................4
2.2 Analyse personal strengths, weaknesses, opportunities and threats.................................5
2.3 Set and prioritise objectives and targets to develop own potential..................................5
TASK 3............................................................................................................................................6
3.1 Lead and motivate a team to achieve an agreed goal or objective...................................6
3.2 Managerial decisions made to support achievement of agreed goal with recommendation.6
TASK 4............................................................................................................................................7
Covered in PPT.......................................................................................................................7
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
In every kind of organisation, management plays essential role in organising business
operations in such manner that goals and objectives of firm are accomplished. Apart from this,
superior even need to distribute duties among workforce and give them adequate instruction
related to tasks assigned to them. This is beneficial for companies to utilise resources properly
and manufacture products and services as per needs and wants of people (Kerzner and Kerzner,
2017). Present report is based on The Goring Hotel; is a hospitality sector firm which is popular
in United Kingdom. It is necessary that manager use adequate concepts and principles in
organisation so as to make system function effectively and deliver appropriate products and
services to clients. This will provide advantage to superior while dealing with complex
conditions and compete with competitors in same segment.
TASK 1
1.1 Compare different management styles
Superior responsibilities include distributing duties to employees and make them
accomplish tasks within specified time frame. For this, it is essential that management to provide
appropriate guidance and instruction to workers to make them attain targets within specified
time. In The Goring Hotel, leaders conduct performance appraisal to acknowledge capabilities of
employees in respect to results generated by them. This help superior to organising training and
development programs to enhance skills and abilities of staff members is respect to tasks
assigned to them. With application of management style in organisation and make hotel function
as per the market conditions and deliver quality services to customers. This help firm to make
employees perform activities effectively and attain targets timely (Hammitt, Cole and Monz,
2015). Thus, it is essential that superior evaluate similarities and differences of various
management styles to assess their advantages and disadvantages are as follows:
Basis Autocratic Democratic Laissez-faire
Advantages Superior need to
conduct decision-
making process timely;
so that adequate
Manager which uses
this style is able to
make appropriate
decisions and make
Superior uses this style
when they want to
make staff members
feel connected with
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selections and choices
are made for hotel.
system function
effectively.
hotel and take decisions
timely.
Disadvantages Employees are not
involved in judgement
process. This impact
on motivation level of
workforce and also
impact on decisions
that are taken by
management.
This style specifies that
management involve
subordinates in
activities. Thus,
decisions making
processes and meetings
will take large amount
of time for execution.
Manager trust on
abilities of workforce
and give them freedom
to carry out tasks and
take decisions
whenever necessary.
This impact on their
results and performance
level.
1.2 Discuss leadership characteristics
In The Goring Hotel, superior provide duties to employees and make them function
effectively so that objectives of firm are accomplished timely. It is leader's duty to motivate and
make members dedicated towards job. So, characteristics and features of management depend
upon size and scope of organisation (Anderson and et. al., 2018). This help hotel to deliver goods
and services as per requirement of clients and in comparison to rival enterprises as well. These
are various patterns that are used by leader to direct employees and make them perform activities
effectively are stated beneath: Interpersonal skills: It is necessary that superior establish connection with members to
make them perform activities in suitable manner and attain targets within specified
deadline. Communication skills: Manager need to provide appropriate information about targets
and instruction to employees in respect to tasks assigned to them. This help hotel to make
workforce perform duties effectively.
 Flexibility: This concept specifies that superior need to make alterations in system and
structure to make firm function ias per demands of people and market situations.
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Thus, it can be concluded that leader need to include these characteristics to make staff
members perform activities and attain targets within specified time (Tong and et. al., 2015). This
help The Goring Hotel to deliver quality services to clients and enhance their market image.
1.3 Evaluation of communication process
In The Goring hotel, superior provide appropriate information and instruction to members
in respect to duties assigned to them. For this, it is necessary that sender uses appropriate
medium and channel such as Email and face to face to transfer message to other person (Coates
and et. al., 2015). Apart from this, they even require to take feedback and acknowledge
disruptions which may impact on quality of information. This is procedure used by management
which is stated beneath:
Communication processes Explanation
Verbal This element specifies that superior communicate with staff
members to provide them adequate instruction in respect to tasks
assigned to them. For this, tools used by them includes meeting,
presentations and training sessions.
Written Email, internet websites, letter, memo are various components
used by management to deliver appropriate information to
employees about targets, objectives and meetings.
Non-verbal This is part of communication process which comprises eye
contact, facial expressions, posture and gestures that are used by
sender to deliver appropriate information to other person.
Barriers to effective communication
 Language: Organisation consists various kinds of people which belong to different
countries and background. So, superior may not be able to interact with people
efficiently.
 Listening: Effectiveness of information depends upon receiver abilities and attention
paid by them at time of communication activity.
 Physical barrier: Management may not be able to transfer accurate information to other
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person; due to various distractions such as noise and environment of firm.
1.4 Analyse an organisational culture and change in selected businesses
Management need to examine macro and micro components to anticipate their impact on
business activities and on system functionality. In The Goring Hotel, superior conduct market
survey to acknowledge requirements of public and competitor firms offerings. For this, human
resource practices are conducted in firm to utilise resources efficiently and make employees
perform activities in suitable manner (Patterson and et. al., 2016). Apart from this, administration
even require to evaluate external environment to ascertain government rules and regulations;
thereby make appropriate policies and strategies. This help manager to make system function in
according to demographic and economic factors of United Kingdom in which business
operations are being carried.
TASK 2
2.1 Assess own management skills performance
Performance abilities Current level
(5:Strong; 1:Weak)
Best current example Ways of improvement
Management skills 4 Distribute duties and
targets to employees in
respect to their skills
and knowledge.
Conducting training
and development
programs to improve
abilities of members.
Leadership skills 3 Provide adequate
instruction and
guidance to workforce
in respect to tasks
assigned to them.
For enhancement of
this ability, delegation
of authority is
adequate method.
Interpersonal skills 4 Establish connection
with members to make
them motivated and
dedicated towards
Take opinion from
clients and employees
about system
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hotel. functionality.
Communication skills 5 I have appropriate
interaction abilities
which helped me to
retain employees and
provide adequate
information to clients.
Attending sessions,
meeting and
conference are
effective tools used by
me to enhance
interactive skills.
2.2 Analyse personal strengths, weaknesses, opportunities and threats
SWOT analysis is effective tool used by management to analyse system capabilities and
make it function in according to market conditions. This help superior to take adequate decisions
which benefit in grow in career and utilise opportunities.
Strengths Weaknesses
 I comprises appropriate abilities
through which I am able to keep
members motivated and dedicated
towards tasks.
 I posses efficient communication and
interpersonal skills; so provide
adequate instruction and guidance to
team members.
 My performance was affected, due to
implementation of latest technologies in
system.
 Complex situations and work pressure
disturbed me and impacted on
functionality of system.
Opportunities Threats
 Use adequate strategies and tools to
improve leadership and management
abilities. So, I am able to handle
problems timely and find appropriate
solution.
 I don't have adequate plan and
programme, so was not able to deal with
difficult conditions.
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2.3 Set and prioritise objectives and targets to develop own potential
Administration uses SMART concept to formulate appropriate goals and objectives for
firm. This benefit me to implement adequate tools and techniques in organisation and conduct
business activities effectively. By taking opinion from other people and making efficient
judgements and decisions which are beneficial for firm. Thus, this model help me to enhance my
capabilities and mental ability. So, it is essential that objectives are specific, easily measurable,
achievable, relevant and time bound. Thereby, making employees aware and give them
suggestions in relation to their performance and results required to be accomplished by them.
For timely accomplishment of targets, it is necessary that members perform tasks in efficient
manner. This advantage me to utilise strengths and opportunities; and secure from threats and
weakness.
TASK 3
3.1 Lead and motivate a team to achieve an agreed goal or objective
Management need to establish connection with staff members to improve their
motivation and dedication towards duties assigned to them. Sessions, seminars, conference and
meeting are appropriate tools that are used by superior of The Goring Hotel to enhance skills of
workforce and make them perform activities in team (Fleming and Koppelman, 2016). This
benefit firm to use these concepts to attain objectives and targets timely; which are as follows: Team building: This component specifies that superior make members function with
each other and accomplish appropriate results. For making employees perform duties
properly, it is necessary that leader anticipate conflicts and issues faced by teammates.
Thereby, provide them adequate solution and guidance.
 Motivation: Management need to construct relationship with workforce and provide them
appropriate facilities to increase their morale and make them perform tasks effectively.
For this, meetings required to be held timely to make employees acknowledge objectives
of hotel and provide them adequate instruction in respect to duties assigned to them
(Valgimigli and et. al., 2015).
3.2 Managerial decisions made to support achievement of agreed goal with recommendation
Administration of The Goring Hotel involve superiors and workforce in decision-making
process; so appropriate judgement and selection are made by them. This help superior to use
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funds, material and manpower efficiently; and generate adequate outcomes (Hammer, 2015).
Thus, organisation deliver quality services to clients and establish competitive advantage over
rival firms. These are various recommendation which need to be used by manager of hotel are as
follows:
Feedback: Superior take opinion and suggestions from staff members and customers
about system functionality and quality of services delivered by hotel in marketplace.
Clear missions and Vision: Manager inform workforce about tasks and duties to be
performed by them to accomplish objective and targets of firm (Frerk and et. al., 2015).
Quality of product and services: Employees should know about standards and
benchmarks that required to be followed at time of production of items and services.
Rewards to Employees: To motivate members, it is essential that management provide
adequate incentives and awards in respect to their performance and targets generated by them.
TASK 4
Covered in PPT
CONCLUSION
From the above report, it can be concluded that management responsibilities include
conducting effective business operations, distributing duties among members and provide them
appropriate instruction. This help employees to perform tasks efficiently and attain targets within
specified time. It is necessary that leader anticipate conflicts faced by members and make them
function efficiently. This also benefit organisation to motivate and make employees dedicated
towards job. Thus, companies deliver quality items and services to clients and improve its market
reputation and goodwill.
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REFERENCES
Books and Journals
Anderson, D. R. and et. al., 2018. An Introduction to Management Science: Quantitative
Approach. Cengage learning.
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Breast Cancer 2015. Annals of oncology. 26(8). pp.1533-1546.
Fleming, Q. W. and Koppelman, J. M., 2016, December. Earned value project management.
Project Management Institute.
Frerk, C. and et. al., 2015. Difficult Airway Society 2015 guidelines for management of
unanticipated difficult intubation in adults. British journal of anaesthesia. 115(6).
pp.827-848.
Hammer, M., 2015. What is business process management?. In Handbook on Business Process
Management. 1. pp. 3-16. Springer, Berlin, Heidelberg.
Hammitt, W. E., Cole, D. N. and Monz, C. A., 2015. Wildland recreation: ecology and
management. John Wiley & Sons.
Kerzner, H. and Kerzner, H. R., 2017. Project management: a systems approach to planning,
scheduling, and controlling. John Wiley & Sons.
Patterson, T. F. and et. Al., 2016. Practice guidelines for the diagnosis and management of
aspergillosis: 2016 update by the Infectious Diseases Society of America. Clinical
Infectious Diseases. 63(4). pp.e1-e60.
Tong, S. Y. and et. al., 2015. Staphylococcus aureus infections: epidemiology, pathophysiology,
clinical manifestations, and management. Clinical microbiology reviews. 28(3). pp.603-
661.
Valgimigli, M. and et. al., 2015. Radial versus femoral access in patients with acute coronary
syndromes undergoing invasive management: a randomised multicentre trial. The
Lancet. 385(9986). pp.2465-2476.
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