Leadership and Management Report: BCG, Roles, Theories, and Operation

This report provides an in-depth analysis of leadership and management practices, focusing on the Boston Consulting Group (BCG) as a case study. The report begins by differentiating between the roles and characteristics of leaders and managers within an organizational context. It then explores how leaders and managers function in different situations, highlighting the importance of strategic planning, problem-solving, and decision-making. The report further examines various leadership theories, including situational, systems, and contingency leadership, and their relevance to BCG. Key approaches to operation management, such as Lean Manufacturing, Just in Time, and Six Sigma, are discussed in the context of improving productivity and profitability. The report concludes by emphasizing the importance and value of operation management and the factors of the business environment that impact upon operational management. The report aims to provide a comprehensive understanding of leadership, management, and operational strategies within a consulting environment.

MANAGEMENT AND
OPERATION

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1. Different roles and characteristics of leader and manager...............................................1
TASK 2............................................................................................................................................3
P2. Role of a leader and function of a manager in different situations..................................3
P3. Different theories and models..........................................................................................4
TASK 3............................................................................................................................................5
P4. Key approaches to Operation management......................................................................5
P5. Importance and value of operation management ............................................................6
TASK 4............................................................................................................................................7
P6. Factors of business environment that impact upon operational management..................7
CONCLUSION................................................................................................................................7
REFERENCES ...............................................................................................................................9

INTRODUCTION
Operation Management is the central function of all organisations. It is concerned with
planning, organising, coordination as well as monitoring and controlling in context of production
and manufacturing. It also involves utilization of resources from staff, material, equipment and
technologies (Chen and et. al., 2011). The project report is based on Boston Consultancy Group.
The company was established in the year 1963 by Bruce Henderson. For them, it is very
important to manage activities as well as monitor or control them effectively. This report
includes role of manager and leader in the organisation as well as various theories of leadership.
Also, key approaches of operation management are discussed here along with the impact of
business environment upon operational management.
TASK 1
P1. Different roles and characteristics of leader and manager
In a business organisation, manager and leader both provide various services to achieve
their future objectives effectively. They both are very different to each other and play various
roles in the organisation like:
Manager
Manager is an individual who creates effective objectives and goals for the company as
well as work to organise them according to their employee's skills and efficiency. They are the
risk takers and task oriented in their approaches. There are various role and features of manager
in Boston Consultancy Group such as:
Role of Manager
Create a goal – Manager of an organisation works to create objectives and goals of the
organisation that their employees need to achieve through planning and strategies. This object
helps to provide effective and working direction to the employees to get them easily.
Organise – In this process, manager provides various responsibilities to the employees
according to their skills and capacity. This is the next step after creating an effective objective
for the firm. In this process, manager needs to understand strengths and weaknesses of their
workforce before allocating different tasks to them (Cruz and Marques, 2011).
Characteristics of the Manager
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Discipline – Managers are generally calm and disciplined by their nature. They observe
each and every aspect of the organisation and provide their decision after this. This is the main
feature of manager because they are responsible to create a positive working environment in their
firm.
Commitment – Manager of a company always have to be more passionate towards their
work and responsibility because employees always follow their directions and guidelines. So,
they need to be more responsible towards their commitment and approaches.
Leaders
Leader is a different personality in the organisation who works to provide specific
guidelines and motivation to others employees. Leaders help themselves and others to do right
thing at the correct time. They basically help to create various strategies to achieve organisation's
objectives effectively. Leaders motivate and inspire people to engage with the vision.
Role of leaders
Build a team – Leader works to build a strong team in the organisation. In this process,
they monitor and analyse about employee’s skills and their capacity of working. An effective
workforce can easily achieve all the objectives of organisation and helps to make high goodwill
in the market (Expósito, 2016).
Provide training – In this process, leader analyses their employee’s skills or working
capacity. After this, they provide effective training and learning to improve skills and working
capacity to achieve their future objectives. This process helps to make effective planning and
strategy for gaining desired objectives and future success.
Characteristics of Leaders
Inspiring behaviour – Leader always inspire their co-workers towards work and future
objectives. In this process, they provide guidelines to them to make various strategies and
planning to achieve success easily. Employees of company always follow their directions and
guidelines (Fayol, 2016).
Confident – A leader needs to be very confident in his/her working approach. They
always set an example for other employees which motivate and inspire them to follow and
perform their tasks accordingly.
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TASK 2
P2. Role of a leader and function of a manager in different situations
Manager and larder; they both are the key strengths of organisation as well as provide
their services and contribution in organisation's growth. Their roles and responsibilities are very
different but sometimes they play same role in the organisation's context. For Boston
consultancy group, they provides effective contribution to achieve their objectives and make a
positive reputation in the competitive market.
Strategies – For an organisation, it is very important to work with an effective planning
and strategy towards their future objectives. In this process, manager and leader; both provide
their contribution to get them easily. Manager is an individual who creates various objectives and
goals for the organisation to provide them effective growth. In this process, leader helps to build
a workforce who can easily make different strategies for these objectives. They work to provide
them learning and training for improving their skills and working ability. Leaders and manager
both are very important part for a company because without them, firm cannot conduct any
activity easily. They reduce or eliminate unnecessary activities from the organisation that can be
harmful for the employees and firm (Handschin and Petroianu, 2012).
Problem solving – Manger and leader both are provides their services in different
situations of the organisation. They both have to be very calm and observing in their approaches
because this thing help to solve various problem and conflicts from the company. In an
organisation it is very important to solve these problem at a time before they negatively effect on
the firm. For this they make various strategies and planning to running effectively on these
functional and operational activities to achieve higher profitability and productivity in the
market.
Decision making – Manager and leaders are provide their various services effectively in
the organisation. This is their responsibility to make appropriate decision according to the
situation. In this process they needs to observe each situation or aspect of the company and
provide effective situation for it. It is helps to control negative activity and approaches from the
company. Sometimes organisation needs some effective changes in their product and services
according to market need, so for this manager and leaders need to take instant decision to
improve them effectively (Lindström and et. al., 2012).
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P3. Different theories and models
Boston consulting group need to build effective workforce in their company to achieve
their future objectives and goals easily. In this process manger and leaders provide their services
and contribution to build a strong workforce. They both are play different role in the company
such as manager of the firm is crate objectives and goal for the success of he organisation and
provide various responsibility to their employees to fulfil them on a proper trimming but leaders
help to provide effective direction and guideline to them. The main objective and role of
manager and leader is to get higher success in the future and make a goodwill in the competitive
market. Manager of the company is only wants better outcome but leader is provide a process
and planning to fulfil theses objectives effectively. In this process they analyse employees skill
and ability to attempt various task and provide effective outcomes. There are various leadership
quality that can be helpful for Boston consulting group-
Situational leadership – According to this theory different situations is required a
unique leadership quality to handle them effectively. In this process leaders need to understand
various situation and task of the organisation and adapt them with the unique style and attitude.
This theory is divide into two different situation As Primary or Secondary. In Primary situation
leaders are adapt and observe various situation of the company and in Secondary situation they
needs to resolve them in different style and attitude (Lisi, 2010).
System leadership – According to this theory, leaders need to provide effective and
systematic direction to other employees which they can follow easily and improve their working
approaches. This is the most responsible approach of the leaders which is instantly show its
affect in negative and positive manner. In this process leaders are analyse skills of their
employees who can be in various division and mange them in a systematic manner to motivate
other employees. This process will helps to make effective plans and strategy for the future
objectives.
Contingency leadership – According to this theory leaders of the organisation are also
adapt various situation and organise effective structure for them. This theory is closely determine
to situational theory. This theory is related to two different task such as task motivated and
relationship motivated. In task oriented approach the leaders are highly dedicated toward a
particular task and in relationship motivated leadership they are observe each and every situation
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and employees problem after this they make effective plan and procedure to fulfil them (Ming,
2013).
TASK 3
P4. Key approaches to Operation management
Operational management is functional activity of all the organisation. This is used to
manage process of creating goods and services in effective and appropriate manner. It is includes
planning, organising, monitoring, coordinating and controlling. Through this process they can
easily reduces unnecessary activities of the organisation which is helps to increase productivity
and profitability. There are various theories which is used to determine various ideas to improve
process of Boston consulting group such as-
Lean manufacturing - This is the most common theory which is used by each and every
organisation to improve their productivity easily. According to this company need to eliminate
wastage and unnecessary thing from their firm because this is help to improve costing easily. For
Boston consulting group as they provide consulting services to their clients so for them it is very
important to reduce unnecessary activities which is provides extra costing of their services.
Through this process clients and customer of the organisation show their interest toward their
services. This process provides effective services and satisfaction to the people (Neck and Manz,
2010).
Just in time – This theory is also used to increase efficiency and decrease unnecessary
costing from the firm. According to this theory organisation need to understand their customer's
demand as well as provide them effective services. This is a timely based approach which is used
to provide effective product and services. This process helps to increase their employees
efficiency and decrease extra costing that can negatively affect on the company's policy and
procedure. Through this process manufacture and retailing organisations reduce wastage from
their production and manufacturing process and provide them higher benefits easily (Smith,
Rahn and Wang, 2010).
Six Sigma – This is a quality control process which used in improve defects that affect
organisation activity. Through this process a company detect those factor that is negatively affect
on their procedures. This theory is provide effective impact on the organisation but this is the
most expensive approach which is used by large scale companies that can easily afford them.
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Boston consulting group can use six sigma theory to get effective outcomes of their services and
cost reduction process easily. This is the most comm9on theory of Six Sigma which provides
instant results.
P5. Importance and value of operation management
Operation management is the most important process of organisation which is used to
get maximum productivity and profitability effectively. This process is used utilize each and
every resource of the organisation in effective and appropriate manner. In economy all the
organisations are established to provide effective services and satisfaction to their customers for
this they make various policies and process to get them effectively. In it Boston consulting group
provides their consulting services to the clients according to their need and want. This will be
helps them in future. There are some important aspect of operation management such as-
Provide satisfaction to customers – Through this process organisation can easily
provide higher satisfaction to their customers and get their feedback which is helpful to make
various changes. For a organisation it is very important that their customers are satisfied through
the services that they provide to them because this think is help them to build a effective
goodwill in the market as well as provide new customers too (White, 2016).
Build goodwill – Satisfied customers are always helps to build a goodwill of the
organisation in the competitive market. In this process company needs to understand customer's
demand that what they want from the organisation. After this they have to provide them same
services. A positive goodwill of the organisation helps to build a strong competition in the
market.
Employee motivation – For a organisation employees play a most important role to
provide their services to the customers. Customer of the company are directly affect on the
employees skills because positive feedback from the customers are motivate to the employee to
provide their effective services back to back.
Attract new customers – Through effective services organisation can easily attract to the
new customers. Boston consulting group is a service provider organisation which is provide
effective solution of their customers problems and for their future success. This organisation can
use various sources to attract other customers toward their firm. These sources can be television,
social media, newspaper and one most important satisfied customers (Winget and Thomson,
2010).
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TASK 4
P6. Factors of business environment that impact upon operational management
For a business organisation it is very important to make effective plan and strategies
according to business environment because these factors can affect in negative or positive way.
In this process, theses factors are directly affect on the decision making system of the company.
There are various environmental factors such as-
Internal factors – Theses factors are already exist in the organisation and they can be the
strength and weaknesses of them. Internal factors are controllable because organisation already
understand how can they impact on their system. To protect company from their negative impact
organisation can make pre plan and strategy to control them effectively. Theses factors can be
Employees – Employees are the key strength of the organisation who provide their
services and contribution to get their objectives easily. They work to provide positive impact in
the organisation but some their improper experience and knowledge can make conflicts. So for
this organisation need to provide them effective training and learning to protect their company
from theses things (Lisi, 2010).
Management – This is the most important division of the organisation who manage all
the functional and operational activities of the firm. They works to control conflict and barriers
and build positive working environment. Management of a company also analyse their
employees skills and provide them effective training and learning (Handschin and Petroianu,
2012).
External factors – These can be the outside influences that can directly impact on the business
and its procedures. External factors can impact on the ability of business, product and services as
well as on their objectives. There are various external factors such as-
Political and legal factor – This process includes government policy and their legal
impact on the organisation. Each and every country has various rules and regulations for the new
or existing companies. Theses are for making positive environment in the organisation as well as
provide right and authority to every employees.
CONCLUSION
From the above report it has been summarised that Operation and management is
systematic form to manage operational and functional activities of he organisation. This project
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report is based on Boston consulting group for them it is very important to manage their
activities appropriately to stand for a long duration in the market.
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REFERENCES
Books and Journals
Chen, C., and et. al., 2011. Smart energy management system for optimal microgrid economic
operation. IET renewable power generation. 5(3). pp.258-267.
Cruz, C.O. and Marques, R.C., 2011. Contribution to the study of PPP arrangements in airport
development, management and operation. Transport Policy. 18(2). pp.392-400.
Expósito, A.G., and et. al., 2016. Electric energy systems: analysis and operation. CRC Press.
Fayol, H., 2016. General and industrial management. Ravenio Books.
Handschin, E. and Petroianu, A., 2012. Energy management systems: operation and control of
electric energy transmission systems. Springer Science & Business Media.
Lindström, J., and et. al., 2012. A development process for Functional Products: hardware,
software, service support system and management of operation. International Journal of
Product Development. 16(3-4). pp.284-303.
Lisi, A.J., 2010. Management of Operation Iraqi Freedom and Operation Enduring Freedom
veterans in a Veterans Health Administration chiropractic clinic: a case series. Journal
of Rehabilitation Research & Development. 47(1). pp.1-7.
Ming, Z., and et. al., 2013. Historical review of demand side management in China: Management
content, operation mode, results assessment and relative incentives. Renewable and
Sustainable Energy Reviews. 25. pp.470-482.
Neck, C.P. and Manz, C.C., 2010. Mastering self-leadership: Empowering yourself for personal
excellence. Pearson.
Smith, K.A., Rahn, C.D. and Wang, C.Y., 2010. Model-based electrochemical estimation and
constraint management for pulse operation of lithium ion batteries. IEEE Transactions
on Control Systems Technology. 18(3). pp.654-663.
White, P., 2016. Public transport: its planning, management and operation. Taylor & Francis.
Winget, N.C. and Thomson, A., Cisco Technology, Inc., 2010. RFID tag management and
operation. U.S. Patent 7,817,042.
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