Leadership and Management Strategies: Report for Bentley Motors

This report provides a detailed analysis of leadership and management practices within Bentley Motors. It begins by examining the documentation process for recruiting and selecting new staff, emphasizing the importance of legal, regulatory, and ethical considerations. The report then delves into the skills and attributes required for effective leadership and management, comparing different leadership styles and exploring motivation theories. It assesses the benefits of teamwork, including conflict resolution strategies and methods to improve team effectiveness. Finally, the report describes factors involved in assessing employee work performance and planning for staff development, evaluating the success of the assessment process within the organization. The report covers various aspects of human resource management, organizational behavior, and strategic leadership, with a focus on practical applications within the context of Bentley Motors' operations.

WORKING WITH LEADING
PEOPLE

Table of Contents
INTRODUCTION...........................................................................................................................3
Background of organisation........................................................................................................3
TASK 1............................................................................................................................................4
1.1 Designing documentations to recruit and select new staff members...................................4
1.2 Explaining the effect of the legal, regulatory and ethical considerations in recruitment and
.....................................................................................................................................................4
selection process..........................................................................................................................4
1.3 Evaluating contribution in the selection process...................................................................5
1.4 Using theories to support the organisation...........................................................................6
TASK 2............................................................................................................................................6
2.1 Explaining the skills and attributes for the Manager............................................................6
2.2 Explaining key features of leadership and managerial skills................................................7
2.3 Comparing two different situations for two different leadership styles................................7
2.4 Explaining two motivation theories to motivate staff members...........................................8
TASK 3............................................................................................................................................8
3.1 Assessing the benefits of teamwork in the organisation.......................................................8
3.2 Demonstrating how management would resolve
conflicts in teamwork in organisation........................................................................................9
3.3 Reviewing a possible strategy to improve the effectiveness of the team..............................9
Task 4.............................................................................................................................................10
4.1 Describing the factors are involved in assessing the work performance of the employees
...................................................................................................................................................10
4.2 Explaining How would management plan and deliver the assessment of the development
needs of organizational
staff members...........................................................................................................................11
4.3 Evaluating the success of the assessment process in the organisation................................11
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13

Index of Tables
Table 1: Key features of leadership and managerial skills..............................................................8

INTRODUCTION
Working with leading people is necessary for management of enterprise to achieve its
organizational goals and objectives. It supports the corporation to acquire effective profit in the
market by leading its employees. It also aids organisation to recruit and hire talented and
experienced applicants which contribute effectively to manage its business activities in the
market (Becker and et.al., 2016). The present report describes about documentation to select and
recruit new staff for corporation. It explains effect of legal, regulatory and ethical for recruitment
and selection process. It introduces the skills and attributes required for effective leadership in
the Bentley. Further, it states the differences between leadership and management in the
corporation. It represents many ways to motivate the staff members regarding work in enterprise.
In addition to this, it defines benefits and effectiveness of team-working for Bentley. It explains
the different factors which are involved in planning the monitoring and evaluation of work
performance.
Background of organisation
Bentley motors is British car manufacturing company which provides luxurious car
services to its consumers in the world. The organization was founded in 1919 and founder
members of firm was W.O Bentley. Headquarter of corporation is established Crewe to manage
its organizational operations in the domestic and international market.
In addition to this, the current chief executive officer of this organization is Wolfgang
Dürheimer. Bentley also uses effective promotional strategies to advertise its products like cars
in the market. It provides better quality services to its consumers by offering new as well as
innovative features in the all countries. Further, brand value and image of Bentley is effective in
mind of consumers in the market (Our story. 2016). Corporation target only elite and premium
class people to sell its products and services in the market. Organization also conducts corporate
social responsibilities activities, charity functions as well as social events to reduce pollution
and welfare of people in the United Kingdom. Further, corporation hires its employees like
engineers and managers from top institutes of UK.
Management of Bentley is holding 3600 employees to manage its business operations in
the world. Along with this, production and sales are effective which helps to increase its profits
in the international market. Further, corporation is expanding its operations and services in new
countries in the developing countries (Our story. 2016). Market share and growth are effective as

comparison of previous years in the global market. Organization also manufacture less carbon
emission cars which contribute effectively to reduce its pollution. As per report of annual report
of 2014, sales revenues of corporation was 4 percent higher than previous year due to
improvement in quality in a regular time intervals. Further, vehicles sales of Bentley was 3.5
higher than past year in the automobile sector of United Kingdom. Along with this, operating
profit of corporation was 1.2 greater as comparison of 2013 in the automobile sector (Annual
report. 2014).
TASK 1
1.1 Designing documentations to recruit and select new staff members
According to case, preparation of documentation for recruitment and selection activity is
valuable for Bentley corporation to hire skillful candidates for managing its work in the market.
Further, these documents are required for human resource department of organization to analyses
skills of new employees (Chatalalsingh and Reeves, 2014).
To design documentation, Human resource manager has to prepare fix schedule like
appropriate dates and quantity of employees according to requirement of different departments
for selection new applicants in the organization. This approach contribute effective role for
Bentley to handle its operations in better way.
In addition to this, corporation requires many documents such as professional experience
as well as educational certificates for the recruitment and selection process. This process helps
the Bentley to select skilful applicants by analysing nature of candidates with help of education
qualification along with corporate expertise (Day and Burbach, 2015). Further, it aids the
management of organisation to provide better quality of cars to its customers in the market. So
documentation of selection process can play important role for management of Bentley to
increase its efficiency and performance in the car sector.
1.2 Explaining the effect of the legal, regulatory and ethical considerations in recruitment and
selection process
Legal, regulatory and ethical considerations produce positive impact on the recruitment
and selection process on the Bentley. Further, corporation uses these policies as per rules of UK
to handle its business operations.

Sex discrimination act: This rules compel the HR department of corporation to provide
job opportunities without any kind of discrimination on the basis of Gender. This process creates
positive impact for Bentley to select talented candidates (Gilbert, 2014).
Equal pay act 1970: It obligates the management of corporation to provide equal salary
to all employees as per its abilities and their roles and responsibilities. They generate positive
effect for Bentley to increase its efficiency and performance by using these rules and regulations
in the market. On the other side, they increases help corporation to manage its activities in a
better way.
Disability discrimination act 1995: Discrimination act compel management of Bentley
corporation to recruit employees without conducting any kind of discrimination on the base of
disability of people (Grootenboer, Edwards-Groves and Ronnerman, 2014). This rule aids the
corporation to improve its brand value and image in the market.
Areas of improvements
There are many areas which needs improvement for reliability for employees in the
organization. Generally government have developed many rules and regulations to reduce these
problems for employees. On the other side, they do not inspect corporations whether they follow
these acts or not. Due to this reason, organisation discriminates its employees on the basis of
salary, working hours and health safety issues which create complexities for them (Joyce and
Kinnarney, 2014). So government of United Kingdom can take strict actions like proper
inspections in regular time intervals and surveys to reduces issues of employees regarding work.
1.3 Evaluating contribution in the selection process
As human resource manager, I contribute effectively in the selection process which aid to
select the talented candidates for enterprise. In addition to this, I personally prepare recruitment
and selection activities such selection of date for interviews and selection criteria to handle these
procedure in the Bentley. Along with this, I conduct final interviews of applicants to measure
various types of skills like decision making, communication, leadership and problem solving
capabilities to select the employees and managers in the Bentley (Maringe and Moletsane,
2015). I design monthly salary of staff members after taking proper suggestions with suggestion
of senior managers in the firm. Further, I appoint the technical engineers and managers like auto
mobile and production manager to check core knowledge of employees. This method contribute
effective role for me to shortlist of appropriate candidates with contribution of other team

members in the organization. In addition to this, I make joining letters to new candidates with
help of other managers and employees in the Bentley.
1.4 Using theories to support the organisation.
There are many theories like continuous monitoring and benchmarking which can help
me to support my evaluation.
With help of theories, I evaluate selection and recruitment process in a appropriate
manner within enterprise. These concepts help me to analyse performance and efficiency of my
staff members in the Bentley. Along with this, I also design proper standard to complete this
work within corporation. So Benchmarking theory can contribute effective role for me to analyse
proper results of this process (Silka, 2015). Further, it helps me to analyse the knowledge level of
new candidates. In addition to this, continuous monitoring process aid me to measure working of
other people in the Bentley. It helps my team members to guide my employees for taking any
type decision regarding preparation and implementation of recruitment and selection process in
the organization.
TASK 2
2.1 Explaining the skills and attributes for the Manager
There are many skill and attributes required for managers which can help the
management of Bentley to manage its activities. Organisation can use many leadership theories
like contingency and participative leadership theory (Smeaton and White, 2015). These concepts
can help the organisation to analyse the capabilities of manager like communication, leadership,
problem solving and decision making ability.
Communication skills: Managers should have effective communication skills which help
to manage its work in the team. For example, interaction ability contribute effective role for
manager of Bentley to share his ideas, concepts and views with team members (Raffiee and Coff,
2015). This process help the firm to increase working speed of its employees by developing new
strategies at the work place.
Leadership skills: Leadership helps the manger of organisation to guide their employees
regarding professional work. For example, this ability aids the leader to complete the job of its
staff members by providing them appropriate guidance regarding job in the Bentley
(Kleinknecht, 2015).

Problem solving skills: This ability plays important role for managers to reduce its
complexities of its staff members in the organisation. For example, it helps mangers to solve
interpersonal conflicts of its employees by giving appropriate solutions in the Bentley.
2.2 Explaining key features of leadership and managerial skills
There are many key feature of leadership and managerial skills which helps management
of Bentley to manage its work at the work place.
Table 1: Key features of leadership and managerial skills
Managerial skill Leadership
Managerial skills helps the managers to lure its
staff members by providing appropriate
guidance.
Leadership abilities also aid leader to
encourage the its team members by regarding
work.
They contribute effectively for managers to use
organisational resources to complete their work
(Bello and et.al., 2015).
In addition to this, they also helps the leaders
to discover new techniques to accomplish the
job in the Bentley.
Managerial skills support the managers to
innovate ideas for development strategies.
On the other side, leadership skills help the
leader to implement the process in a
appropriate manner.
They help the managers to emphasizes on the
job in the Bentley.
They also guide leaders to focus on the
employees to improve their work (Pickering,
2015).
2.3 Comparing two different situations for two different leadership styles
Yes I am Situational leader which helps me to manage my work within Bentley.
Generally, I use contingency theory which contribute effective role for me to face various types
of situations in the organization. This approach help me to use various leadership style as per
condition in the corporation.
For example, I used democratic leadership style to manage my work by taking any type
of decision in a normal condition within Bentley (Du Preez and Bendixen, 2015). This process
contributed important role for me to implement decision with the help of my team members in

the organization. It helped me to increase knowledge and information of my team members in a
appropriate manner. Contingency leadership theory helped me to use leadership style for
achieving goals and objectives of Bentley.
In addition to this, I also used Autocratic leadership to handle organizational activities by
taking immediate decisions in emergency situation. I did not involve my team due to shortage of
time in the Bentley (Lin, 2015). This approach played important role me to meet out goals and
objectives in a appropriate manner.
2.4 Explaining two motivation theories to motivate staff members.
Management of Bentley can can use many motivation theories to inspire its staff
members at the work place.
As per suggestion, organization can use Maslow motivation theory to motivate its staff
members. This concept can aid the firm to achieve its goals and objectives by inspiring
rewarding work. In addition to this, Maslow theory can help the Bentley to complete various
type needs psychological (Salary and incentives), safety (health insurance and job safety) of
employees (Valentine and Hollingworth, 2015). Further, it can aid the organization to provide
promotion, growth opportunities to employees. These efforts can create positive impact on the
staff members which can help them to increase loyalty towards Bentley. They can help the
corporation to complete its goals and objectives in a appropriate manner.
In addition to this, management of Bentley can use Cognitive theory to motivate its staff
members. This approach can help the organization to acquire its goals and objectives in the
automobile sector (Hyde, 2015). It can support the firm to provide internal and external benefits
for motivating staff members regarding work. Along with this, it can help management of
Bentley to offer effective salary, bonus, incentives, medical insurance as well as appreciation
letters which can motivate the employees internally and externally. These practices of
organization can contribute effective role for Bentley to achieve goals and objectives in the
automobile market.
TASK 3
3.1 Assessing the benefits of teamwork in the organisation
There are many benefits of team work as manager in the Bentley organisation. Some of
them are described below in the paragraph.

 Team working can support the managers to enhance the performance of corporation
which can contribute effectively to provide effective facilities to consumers (Yayla-Küllü
and et.al., 2015).
 It can help the managers to boost sharing abilities of its employees which can aid to
maximise output of the team by solving team issues in the Bentley.
 Team working can help the leaders to eliminate weak areas of its staff members which
can contribute effectively to enhance the core competency of them in the corporation.
 It can play important role for managers to develop effective relationship with employees
in the Bentley.
 Team-working can offer better opportunities to managers for listening ideas and views of
its staff members which can help them to innovate new ideas in the organization. It can
help the corporation to increase satisfaction level of consumers in the market (Mattson,
2015).
 Team-working can enable managers of Bentley to consider effective decisions for
development of effective strategies.
3.2 Demonstrating how management would resolve conflicts in teamwork in organisation
Management of corporation can use many theories to sort out conflicts in team at the
work place. As per the my suggestion, organization can implement Belbin theory which can
contribute effectively to reduce conflicts in a teamwork. With help of this concept, managers of
Bentley can get huge reliability to manage its work by allocating individual roles and
responsibilities to each member in the team (Galpin and Lee Whittington, 2012). This process
can help the employees to perform individuals work in the organization. This process can help
the Bentley to reduce conflict among team members regarding work. It can help the managers of
the organization to guide the each employee regarding project. In addition to this, Belbin theory
can help the Bentley to increase efficiency and performance which can aid the to achieve
organizational goals and objectives in a appropriate manner (Kumar, Dass and Topaloglu, 2014).
This way, Belbin theory can resolve conflicts of team members for job in better way.
3.3 Reviewing a possible strategy to improve the effectiveness of the team
There are many strategies to improve effectiveness of the team in the Bentley. It is stated
as follows.

Make effective Goals and Objectives: Corporation can make better goals and objectives
by using SMART objectives. This method can help the firm to improve effectiveness of team in
the Bentley (Becker and et.al., 2016). In addition to this, it can aid the firm to gain optimistic
profit as comparison of previous years.
Explaining Role of employees: Corporation can define the roles and responsibilities of
employees at the work place. This approach can aid the Bentley to boost working speed of staff
members which can give better support to increase effectiveness of team.
Appropriate decision Making: Appropriate decisions making capability can contribute
effective role for management of Bentley to take optimistic decisions for welfare of team
(Chatalalsingh and Reeves, 2014). In addition, This process can help team to reduce its
complexities which aids to enhance effectiveness of team in the organisation.
Task 4
4.1 Describing the factors are involved in assessing the work performance of the employees
Management of Bentley have many important aspects such as organisational policies,
problems of employee along with frequency of staff which are involved in assessing work
performance of them.
Organisational policies: Managers of Bentley can analyse that existing policies for
employees are effective or not. In addition to this, they can try to identify the complexities of
staff member in respect of job in the organization (Day and Burbach, 2015). So this approach can
play important role for enterprise to evaluate performance of employees.
Problems of employees: Management of Bentley can measure complexities of staff
members at the work place. This approach can give better ideas regarding work performance of
staff members in the organisation. It can help the corporation to identify its weak areas which
can contribute effectively to remove them.
Frequency of employees: This factor can play important role for management of Bentley
for planning and monitoring working performance at the work place (Gilbert, 2014). In addition
to this, it can support the organisation to provide effective facilities to consumers in the auto
mobile sector.

4.2 Explaining How would management plan and deliver the assessment of the development
needs of organizational
staff members
This plan can support the employees to meet out requirements of them at the
organization. It is represented as follows.
 To perform one to one communication and continuous monitoring process with
employees to identify their development requirements. This approach can contribute
effective role for Bentley to measure the difference in staff members performance on the
base of actual and desired results (Grootenboer, Edwards-Groves and Ronnerman, 2014).
In addition to this, it can help the management of corporation to identify the weak area of
employees at the work place.
 To develop and design training and development program according to requirement of
staff members in the Bentley.
 To execute these activities by making appropriate schedule, training experts and human
and other resources in the corporation.
 To analyse the results of employees to ensure that designed training event is helpful or
not to complete the development needs of them in the Bentley (Joyce and Kinnarney,
2014).
4.3 Evaluating the success of the assessment process in the organisation
Management of Bentley have various factors to analyze the success of assessment
process at the work place.
Measuring performance: Firm can measure the performance of its staff by checking
current reports. In addition to this, manager of corporation can analyse efficiency of its
employees on the base of their improvement level in the professional work.
Satisfaction level of consumers: Management of organisation can analyse the
satisfaction level of employees by using consumer relationship management (CRM) tool (Silka,
2015). This software can contribute effective role for Bentley to store and analyse the feedbacks
of consumers which can help to evaluate success of training program in a appropriate manner. In
addition to this, CRM can help the corporation to improve model of cars and its services as per
their requirements of consumers.

Profit: It is necessary factor for the management of Bentley to measure its success in the
market (Smeaton and White, 2015). Further, organization can measure profit as comparison of
previous years by analysing income statement as well as balance sheet. So this process can help
the enterprise to evaluate the success of training program at the workplace.
CONCLUSION
From the report, it is found that documentation of recruitment and selection process helps
the management of Bentley to hire skilful candidates. Legal and regulatory considerations aid the
corporation to mange recruitment procedure. Further, Skills and attributes of manager support
the corporation to develop effective organizational strategies. In addition to this, Maslow and
cognitive motivation theories contribute effective role for management of Bentley to motivate
the employees towards job. Benefits of teamwork helps the firm to improve its efficiency and
performance in the auto mobile sector. Belbin theory help the corporation to reduce teamwork
conflicts by allocation roles and responsibilities in better ways. It can be concluded that
assessment process helps the Bentley to evaluate the training program.

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