Report on Working and Leading People in the Purple Mail Company

This report examines leadership and people management practices within the Purple Mail Company (PMC), a UK-based courier firm facing challenges related to employee turnover and customer service. The report begins by outlining the recruitment and selection processes, emphasizing the role of HR in advertising, regulatory considerations, and selection methods. Task 2 delves into leadership and management skills, differentiating between leadership and management roles and exploring various leadership styles, including the importance of passion, communication, and team building. The report then analyzes different approaches to motivate employees, such as Maslow's hierarchy of needs. Task 3 focuses on the benefits of team working and the leader's role in fostering effective teams, highlighting the importance of communication and collaboration. Finally, Task 4 discusses performance monitoring, assessment of development needs, and the evaluation of assessment processes. The report concludes by summarizing key findings and offering recommendations for improving leadership and management practices within PMC.

WORKING WITH AND
LEADING PEOPLE

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Recruitment and selection process........................................................................................1
1.2 Impact of regulatory consideration to selection and recruitment process.............................2
1.3 Selection process...................................................................................................................2
1.4 Contribution towards election process..................................................................................3
TASK 2............................................................................................................................................3
2.1 Skills and attributes...............................................................................................................3
2.2 Leadership and management.................................................................................................4
2.3 Styles of leadership...............................................................................................................4
2.4 To achieve objectives there are different way to motivate staff..........................................5
TASK 3............................................................................................................................................5
3.1 Benefits of team working......................................................................................................5
3.2 Demonstrate working in a team as a leader..........................................................................6
3.3 Effectiveness of team to achieve goals.................................................................................6
TASK 4............................................................................................................................................7
4.1 Monitor and assessment of work performance.....................................................................7
4.2 Assessment of development need.........................................................................................7
4.3 Evaluate assessment process.................................................................................................8
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
The Working with leading people is very important for business managers to grow their
business organisation at high level. In present assignment of Purple Mail Company (PMC) which
is leading courier firm in UK who recently faced loss in its business due to bad delivery to their
customers and high turnover of employees. So, they need some fresh and young mind employees
in their organisation (Blanchard, 2010). Every organisation whether its big or small needs to
appoint some new employees in company to grow their business by following proper recruitment
process to hire appropriate employees. Cited company is specialised in providing postal services.
There are around 84 employees working in the organisation. HR department coordinates with
employers and employees. This project is about recruitment, retention and selection procedure
of workers and about working culture of organisation.
TASK 1
1.1 Recruitment and selection process
In every organisation HR plays a very significant role. In every organisation success
mainly depends upon its creative , innovative and skilled employees who are highly committed
towards work. So, all organisations focusses to get creative labour force and innovative mindset.
Retention, selection and recruitment process is very important in every organisation to get
success. First of all HR department of Purple mail company needs to make following document
for recruitment and selection process of new staff member in the organisation.
Recruitment approval: This process starts after taking approval from top authorities of
organisation who need new employees in organisation then send them draft with description of
position and document in which required skills and qualifications are mentioned. The authority
of Purple mail company send draft after approval to its Human resource department. Then after
taking approval the recruitment and selection process starts to hire new employees for the
organisation (Bush and Middlewood, 2013).
Description of position: Before making any advertisement, company must determine the
position for which recruitment process is going to happen. For every organisation, it is important
to describe position description as after making advertisement company can't change the defined
position. It must also be approved by upper authority of organisation.
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Advertising: It play very important role in the process of recruitment which is done by
HR of the company. It also requires approval from executive director of HR department of
purple mail company. Through this company get potential candidate and more choices for
required position in the organisation.
1.2 Impact of regulatory consideration to selection and recruitment process
Before starting recruitment and selection process HR should be aware of all rules and
regulation of organisation which help to reduce risk in all these process like checking job offer
problems, job posting or difficulties faced during interviewing. There are many impacts of
recruitment and selection process because of legal, regulatory or ethical consideration which are
defined as follows:
Equality regulation: Every individual should get equal benefits in all process of
recruitment and selection process. If HR make any differentiation between two then it will be
unlawful.
Law impact in advertising stage: Before making any advertisement related to job, HR
should make sure there should by no discrimination of age, sex, nationality, gender, etc within
organization (Crosby, Bryson and Stone, 2010).
Impact in interview phase: Every phase of recruitment must be lawful and obey every
law. HR should not disrespect any candidate by asking them any question related to their
religion.
Right of employment: Business people should determine that their employees have
enough skills and abilities to work within organization. They must collect all information to
check the criminal record of person.
Selection panels or recruitment: The HR select recruitment and selection panel for
selecting candidate for appointment. The panel always selected by HR of the company.
Short list: By conducting interview rounds organisation should short list best candidate.
After then HR arrange interview process for all selected or short-listed candidates.
1.3 Selection process
HR department take part in all recruitment and selection process after giving
advertisement for the job. In every organisation, big or small HR plays important role in the
selection process of organisation. Each phase of selection process have many sequential
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activities and tasks which help to hire right candidate for the required position (Day, 2014). I was
involved in a selection process because I know on which basis candidates get selected at
workplace. For example; judges or jury members are hiring employees on the basis of their
talent, education qualification like; graduate people are appoint as salesmen and so on. In fact, I
have observed numerous of things which act as evidence that I was a part of selection process
such as-
 Number of candidates which are available for interviewing session like; around 20
individuals are present for job.
 Selection are accomplishing on the basis of experience, diploma and master degree.
 Almost one subject judge, one management member, one HR manager is available at
selection process.
 Around 2-3 hours was consumed in this entire process.
 Almost 3-4 rounds are there for getting selected as a salesmen.
Thus, above elements are acting as an evidence which proofs that I was a part of selection
process and know the overall procedure of hiring a final employee at workplace.
1.4 Contribution towards election process
There are many ways through which human resource department select the appropriate
candidate for the vacancies available in organisation which are defined as follows:
By selecting panels of selection and recruitment: For selecting right employee for
organisation HR department select right panel of selection and recruitment process. In company,
the HR is going to conduct interviews for hiring for three positions. So, there should be three
selection panel for recruitment of new employees in the organisation who take interview of
candidates.
Short listing: When applications of selected candidates are received, the selective panels
prepare a list by using different methods and techniques. There are some popular techniques and
methods of short listing viz; IQ test through creating the MCQ question papers, etc. which helps
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to organise in selecting right candidate for required position according to their ability (Flint,
2011).
Interviews: In this process recruitment and selection panel takes interview of selected
individual. In process of interview the panel questions about their background, their education
background, culture background, their experience, etc.
Appointment: That candidate is selected for the required position who satisfy the
requirements of interviewer through his skills and capabilities. In appointment process HR
department provide final hiring letter for those individuals who clear all rounds of interviews
which is organised by recruitment and selection panel.
Through the above evidences of selection process it has been understood that I am a very
indispensable part of selection process in an organization because I know every depth of the
overall procedure. Basically, I am playing a role of management member and liable for
managing all the process in proper manner in order to attain the set objective. As our main
motive is to hire best or eligible person for the post of salesmen. This is only possible if all the
activities are properly organized and managed without any confusion or mistake. Along with
this, I am arranging all the activities in suitable manner and collecting relevant data or
information about each or every candidates for making corrective decision. Additionally, I am
suggesting also to other jury members while making final decision in selecting best candidate.
TASK 2
2.1 Skills and attributes
Leader have different kinds of skills and attributes to perform all task in organisation
successfully to get best result. Some of them are as follows:
Decision making skills: It is very important for a leader to have, who play crucial role
while taking important decision, to solve problems and to face challenges in comparative market.
Passion: Good leader must have passion towards work they do within the organisation
and outside the organisation to achieve goals (Fullan, 2014).
Communication skill: In order to communicate with other people it is important to good
communicating skills in leader who manages various operations in organisation through
developing effective communicating channel.
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2.2 Leadership and management
Leadership: Leaders have followers not subordinates in the organisation but in some
organisation they have but only in the case where they have to manage the company. Mainly
they are risk seekers who love to do catch opportunities for the advantage of company which
others avoid. They are always ready to accept the change and change mind of others by
motivating them to do work. Their main focus is to lead people as they have followers to whom
they approach to do some difficult task by guiding them (Gardner and Laskin, 2011).
Management: They have stability in the organisation as they are on some position in
company to regulate all functions effectively. They are not risk seeker as compare to leaders as
they are seek to comfort. They have fix objectivities according to which they perform all
activities and tasks in the organisation by making good plans detail who give way to achieve
goals in certain period of time (Peterson, 2011).
2.3 Styles of leadership
For being a leader there are some areas which are naturally developed and some which
need training for development. To identify the weaknesses and strength and develop strong
management style one needs to familiarize oneself with good leadership qualities.
Obsession: Every person who has some passion , they work for it and give it a priority
just like a leader should be . Sharing the same passion with the employees working under a
leader gets motivated by the enthusiasm and gets more productive in an effective manner.
Praising, motivation, sharing are some basic things which gives energy to an employee to work
more hard and give more productivity (Flint Jr, 2011).
Communication: Strong leaders have the capabilities of good communication with the
lower as well as higher division. It takes hard work, practice and communication skills to explain
the task or projects to the staff members. Good communication skills leads to minimum error and
misunderstandings between the leader and its followers and also keeps an update of the changes
to the projects occur.
Team Building :Working together as team and avoiding the competitiveness between
group can lead to more efficient and effective team building and productivity. Solving the issues
as an group by group meetings encourages the relationship to prosper.
Decision making :A leader should be sound minded because the followers always look
for the leader when it comes to the decision making so the leader should be active among them
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and while taking decision he\ she should takes suggestion for an effective and efficient
outcomes.
2.4 To achieve objectives there are different way to motivate staff
In every organisation there are various motivational approaches use by the managers to
motivate their employees to work more effectively to achieve organisation goals and objectives.
Some of them are X and Y theory, two factor theory and Maslow's need hierarchy theory. The
purple mail company should use Marslow's need hierarchy theory to motivate their employees to
get best result from them (O'Loughlin, 2011).
Give reasonable salary: Purple mail company should provide reasonable salary to their
organisation according to their ability. By handsome salary employees get motivated towards
work because it help to fulfil their basic neds and psychological needs.
Treat every employees equal with respect: The culture of organisation effect the
employees performance so there should be good culture where all employees get respect from
everyone. Treating employees with same respect help to bridge the gap factor of their
performance and motivate them towards task and work.
TASK 3
3.1 Benefits of team working
For the success of organisation team work is very important. It is best way to share skills
and knowledge of all team member. In team working task they are depend upon each others as
no one is not individually responsible for the failure and success of organisation. The unity of
team help to find out best method or plan with their knowledge to get success in less time period
(Day, 2014). There is many benefits of team working in organisation which are as follows:
Efficiency growth: Team-working is important element for organisation to get success by
doing work effectively. Employees share thoughts, ideas, plans and important information which
make them specialized in their performance.
Improve employees relations: It is also important in improving employees relation in the
organisation by giving more opportunities and innovative thought of idea which help to perform
well in different types of projects and task in the organisation. When employees work in team as
together to make something best, they always try to understand each others mind and thoughts.
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3.2 Demonstrate working in a team as a leader
The purple mail company face losses because of high turnover of employees so they start
to work in team to face all difficult situation while performing day to day task. They find out
solution of their problem by working in group or team. They are very successful by doing work
done in team in all organisational tasks and activities. We think their team roles use Belbin's
team roles model in their organisation (Goetsch and Davis, 2014).
Coordinator: They are goal oriented person who focus on objectives and goals of
organisation and perform all activities and task according to them.
Shaper: It help to give shape to work and task of organisation by using his knowledge
and skills. They are focused and hard-working leader who motivate their employees to face the
difficulties and challenges.
Implementer: This type of people work with cool mind and try to contribute high
struggle in the organisation by giving his best.
Team builder: They all contribute towards their team's goal by performing well in task
and activities.
Specialist: Person use different kind of techniques and model which are rare in supply
within the organisation and outside the organisation.
3.3 Effectiveness of team to achieve goals
The team of Purple mail company is very effective by doing work in different type of
environment in competitive world to get success. They require fresh mind of people to perform
all tasks effectively. The team members of purple mail company have knowledge and diversity
of thoughts and skills in their all team member who help them to face any challenges and
problems. The team work require some ethical code of behaviour as many different people work
their in team to achieve organisation goals and objectives (Fullan, 2014). Their should be respect
in all team members mind for each others which help them to work effectively and efficiently as
a team member. The team member of purple mail company use Belbin's team role model to
perform all works effectively to achieve organisational goals. The good team can lead anywhere
by their handworks and knowledge the give best result to company which play very important
role in achieving organisational goals and objectives. They provide new ideas and plans to solve
challenges and problems of organisation in sufficient time period. In every organisation
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employees should perform every task in team so that they get best result or projects. In team
work people share their ideas and thoughts to perform well in organisation.
TASK 4
4.1 Monitor and assessment of work performance
The performance of new employees in the organisation is monitor by different ways
which are as define:
Setting methods: The company organise some random check of quality control so every
employees should be more attentive towards his work. They don't tell anyone about this methods
so at the time of checking no one get conscious in their work.
Feedback from customers and clients: Company always take feedback from their clients
and customers who give them correct information about their products and services. It is best
method to monitor or access the performance of employees in the organisation.
Performance appraisal: There should be always made performance appraisal to enhance
the employees work in the organisation.
4.2 Assessment of development need
The organisation analysis the need of training for employees according to their need of
improvement. There is some ways for assessment of need in company:
 By analysing new strategies to achieve goals and objectives. It is very important for every
organisation to make continuous change in their strategies and plan time to time.
 Person analysis in which their potential level find out to perform any task and activity in
the organisation.
 Find out new work and task for their employees who need training and need some
improvement in some areas.
 Check their level of performance and according to their performance sufficient training
provided to them.
 By find training suitability for employees according to their performance in the
organisation. If they need less training then it will provided them according to their
 Analyse the need of content it include skills, knowledge, information, techniques,
methods, ideas, etc. which are more important for the company to perform all the tasks in
the organisation.
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The effective training method need all this process:
1. Find out organizational objectives
2. To known need assessment of training
3. Is there is any gap between actual and standard
4. Objectives of training
5. Select right method of training
6. Evaluating method of performance
7. Evaluate the training
4.3 Evaluate assessment process
The managers of organisation should provide training to their new employees to improve
their performance in company after monitor their performance the best training method provided
them according to their requirements. The new employees need some orientation programs to
enhance their performance. After providing training to their employees it is important to evaluate
their performance time to time to find out result of training to measure job performance of
employees and productivity of company. It help to make new strategies and plan to face new
difficulties and challenges occurred in the organisation. The continuous monitoring and
evaluating the performance of employees help to manager to find out strengths and weaknesses
of employees as well as organisation. It is important to evaluate the performance while making
new plans and methods for employees in the company. It provide clear image of company's
performance and help to make some new strategies to perform task to achieve goals and
objectives on time. There is so many methods through which the performance can be evaluate
one of them is SWOT analysis of company. Swot analysis help to find strengths, weaknesses,
opportunities and threats of company and according to them take correct action (Crosby, Bryson
and Stone, 2010).
CONCLUSION
From the above study it has been concluded that leadership is very important in
organisation to perform all task and activities effectively to achieve organisational goals on
certain period of time. There is many leaders who make changes in the organisation to make
successful in competitive market. The leader influence anyone's mind by motivating by guiding
them to perform certain task and help to face difficult challenges and problem in the organisation
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by making something innovative and different. If every employees of the company follow
leaders properly then organisation get success in less period of time by making less efforts. In
purple mail company products and services deliver late and there is no benefits provided to
employees in organisation as before so there is high turnover in company. So every company
should focus on their employees need and deliver products and services time to time to their
clients and customers to satisfy their expectations.
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