Developing Manager Report: Leadership and Communication Strategies

This report examines the roles and responsibilities of managers within organizations, focusing on leadership styles, communication processes, and organizational culture. The report analyzes two travel and tourism (T&T) organizations, Thomas Cook and Thomson, comparing their management approaches, leadership characteristics, and communication strategies. It explores different management styles, including active and consultative approaches, and evaluates the importance of effective communication through various methods like email and meetings. Additionally, the report analyzes organizational culture, change management, and the impact of leadership on team motivation and goal achievement. The report also discusses career development and personal skills required for managers to succeed in their roles, including conflict management, positive attitudes, and the ability to lead and motivate teams. It concludes with a reflection on career development needs and the formulation of a development plan.

Developing Manager

TABLE OF CONTENT
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Comparison of different management styles.........................................................................1
1.2 Discussing leadership characteristics...................................................................................2
1.3 Evaluating communication processes...................................................................................3
1.4 Analysing organisational culture and change.......................................................................5
TASK 2............................................................................................................................................6
Covered in PPT...........................................................................................................................6
TASK 3............................................................................................................................................6
3.1 Leading and motivating team to achieve agreed goals or objectives....................................6
3.2 Justifying managerial decisions made to support achievement of agreed goal or objective
and recommendations for improvements....................................................................................7
TASK 4............................................................................................................................................8
4.1 Explaining the way in which own managerial and personal skills will support career
development................................................................................................................................8
4.2 Reviewing career and personal development needs, current performance and future needs
to produce development plan......................................................................................................9
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
Managers plays an eminent role in almost all sort of organisations where exists with a
foremost responsibility of handling all affiliated functions of their workplace. It is with yet
another leading concern of managing the assigned work of their respective subordinates where
they are hereby likely to perform the roles of superior over them. This not only gives them an
authoritative outlook towards a cohesive management of the entire work operations but together
postulates them to have a cordial nature towards administrating the organisational functions. In
context to which, they are hereby required to follow certain contemporary styles of management
by together pursuing the standardised norms of work at the establishment. With reference to
which, there exists some vital theories and models of management that are together required to
be followed by them.
It is basically for a prompt administration of both the employees and their respective
assignations. An enterprise is always composed of two significant bodies of employees and
employers where the leaders and managers are hereby designated at such high level deputation of
employers. Wherein, they are continually required to upgrade their static number of skills with a
strategic consent of developing themselves in both personal and professional context. The below
report has discoursed about a similar acquisition of leaders and managers where they are
continually required to adopt some proficient ways of handling the appointed workforce. For
which, two profound travel and tourism (T&T) organisations of UK named Thomas Cook and
Thomson has been taken into consideration.
TASK 1
1.1 Comparison of different management styles
A strategic consent towards work is referred to be one of the most important
consideration in today's contending era of business. In context to which, this becomes a prime
responsibility of the top administrative bodies of the enterprises to operate in a contrived method
where they apply some tactful approach for handling their resources (Asogwa, 2012). These
resources are basically with reference to make an optimum utilisation of the manpower resources
of the firm by adopting distinct styles for administrating their work. It is basically with a need
base consideration of providing timely sessions of training and development to them where they
can duly correspond with the ongoing trends of their marketplace. In context to which, there
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exists varied styles of management that are being used by both undertaken T&T organisations, as
referred below- Thomas Cook- It is one of the renowned travel and tourism organisation of UK where
they are famously known for their quality goods and services. It is however with a critical
role of their staff members where they are hereby required to constantly maintain the
configuration of their proposed products and services. It is thus on observing the applied
tact of their top level management, it has been found that they are hereby evident to use
and active style of management (Cuervo, Ribeiro and Roig, 2007). It is therefore with the
help of this pertinent style of management, the administrative bodies of Thomas Cook are
apparent to motivate their respective set of employees. It is by largely focussing upon
fulfilling both their psychological and self actualisation needs where they are directly
involving their workers in their decision making procedures. It is thus with the help of the
shared views of their participated workers that in turn helps the upper managerial bodies
to accordingly set the benchmark of work.
 Thomson- It is yet another renowned travel and tourism organisation of UK where they
are offering full time services to their consumers with superior and maintained quality
products. In context to which, they are hereby referred to apply the style of consultative
management with a prime role of supervisors in it (Higgins and Aspinall, 2011). Into
which, the managers are hereby responsible to forecast the factual needs of development
in the workers and set accordant measures of training and development (T&D) for them.
It is however referred to be a conceptual procedure of determining the work standards
with a principle support of two way interaction among the workers. It is with an
elementary presence of a hierarchical structure of work where the leaders and managers
are required to assign respectable tasks to their subordinates that matches their abilities.
1.2 Discussing leadership characteristics
Leadership is defined to be yet another substantial procedure in an organisation where a
leaders must posses some vital traits and capabilities to lead a group of individuals. It is
fundamental in context to both selected T&T organisations where there leaders should feature
some significant attributes to directionally motivate their respective members of the team. It is
basically to encourage them into a right direction of work with considerable proficiency of
leadership (Mackoff, Glassman and Budin, 2013). In regard to which, below stated are certain
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characteristics of leadership adopted by the leaders of Thomas Cook and Thomson in order to
fulfil their roles in a successful manner-
Good communicator: It is referred to be a foremost quality of a leader where making genial
interaction is a prime requisition for them to communicate with people at different levels of the
organisation. In context to which, they must possess effective skills of communication with a
major concern of defining clear set of goals to the group members. By doing so, they can assure
a guaranteed level of success for the entire team where such expertise skills of communication
will certainly support the manager of both the organisations to communicate with any of their
departmental bodies.
Conflict management skills: It is where the deputed manager of Thomas Cook and Thomson
should together depict an effective capability of problem solving (OLIVEIRA, 2011). With
whose assistance, they will not only resolve any existing situation of disputes among the
teammates but will together support in taking any prompt work related decisions. It is with a
major concern of matching to the prevalent trends of the marketplace where they can hereby
refer to take favourable decisions in order to benefit their overall organisational objectives.
An affirmative attitude: It is by reflecting an optimistic attitude towards work, the managers of
both the organisations can hereby tend to motivate the entire team by positively impacting upon
their work related thoughts as well. Such outlook is also proven to support in eliminating any
pessimistic sense prevailing at the workplace by together creating a unstrained and prosperous
environment at the workplace.
1.3 Evaluating communication processes
Communication is referred to be amongst the key elements in the industry of T&T where
it is required to maintain the flow of services in a proper direction. It also includes another need
base consideration of planning for the activities required to be carried in accordance to the
current market trends. It is where the T&T sector is referred as one of the most dynamic sector
that continually requires an elementary procedure of communication among the administration
and the staff members (Rose, 2008). It is basically to offer relevant information to one another in
accordance to the collected number of feedback from the clients and users and identify its
solution with a collaborative sense. It is basically to support one other and make accordant
strategies to reliably conduct the business operations. It is therefore on analysing the undertaken
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methods of communication by Thomas Cook, below are the identified measures used to update
the staff o continual basis- Email- It is one of the most coherent measure used in almost all set of organisations in
today's contending world of business where it duly assist the organisational bodies to
communicate at distinct organisational levels. The managerial bodies of Thomas Cook
management is referred to use this measure to share apt cognition and prospective
guidelines of work to their staff members. It is basically an upward process of
communication that has an optimistic influence over the T&T enterprises. By this
process, management is referred to offer a detailed set of information to the workers to
process and manage the resources in accordance to their adopted culture that in turn
fulfils their stipulated objectives as well.
 Meetings- It is yet another well defined measure of communication that has been adopted
by the administrative bodies of Thomas Cook with a foremost role of their managers to
develop and maintain a precise interaction with their respective staff members. It is
basically a formal procedure of communication that is effective in terms of acquiring a
factual response from the workers when discussing upon a particular project (Wakefield
and et. al., 2007). It in turn assists the managers to implicate some considerable practises
of management where they can together communicate with the superior bodies of
different departments. It is with a fundamental sense of provisioning pivotal guidelines
about any changed preposition of working in terms of motivating the employees,
resources allocation and performance appraisals, etc.
However, on referring to the implicated system of communication by another business
establishment named Thomson, below defined is referred to be their applied tact-
 Engrossed terms- It is referred to be one of the most conventional procedure used to
share prudent information with the staff members along with some other principle bodies
of the organisation. The administration bodies of Thomson are hereby using written
guidelines that involves some prompt measures of communication using newsletters,
notice boards and letter heads at distinct organisational levels. Wherein, these
departments are divided into top, middle and lower level departments of Thomson where
there managers are referring to share common set of information by sending notices or
newsletters to all other departmental bodies (Jones, 2016). Although, it is referred to be
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an evidential and effective process of communication with a leading drawback of being
very time consuming in nature.
1.4 Analysing organisational culture and change
Both Thomas Cook and Thomson being into a considerable position in the sector of T&T
are referred to offer global set of services to fulfil the accordant preferences of their customers by
matching it to the prevalent trends of their respective marketplaces. Wherein, an adopted set of
culture plays a greater role in impacting upon the carried behaviour of their employees that can
be clearly envisioned by their managers.
It is basically to manage the undertaken activities of the organisation by taking prompt
decisions, Thomas Cook is evident to work into a hierarchical structure of work. This is basically
to make a considerable allocation of resources and gathering a liable set of information in the
form of feedback from the deputed officials where a hierarchical structure is evident to help in a
the maintenance of a professional work environment (Tracy, 2013). An adopted structure of
work is also apparent to impact upon the organisational culture where Thomas Cook is hereby
referred to work under person culture. Wherein, this culture is based upon the targeted set of
locations and the group of consumers representing that arena as a way of supporting them.
Herein, Thomas Cook have intended to create a friendly culture at all its departmental levels that
in turn assists them in gaining requisite support from the workforce and operate in a professional
manner.
Thomson with an analogous context of work is evident to operate under a similar set of
culture with indispensable support and guidelines for their respective staff members by together
encouraging them to work in a standardised manner. This in turn abide the workforce to follow
the stipulated norms of work and operate as per the regularized preposition of management. This
subsequently helps them to maintain a healthy relationship with each other at the workplace
along with a cooperative sense to compete the upcoming number of challenges.
However, there exists several such factors that continually forces the organizations to
make certain changes in their existent organisational structure that in turn impacts upon their
undertaken culture as well. These components are mostly related to economic and demographic
constituents that directly affects on the procedure of managing change as a mean of adapting a
changed structure and culture (Berghman and Vloeberghs, 2003). It is within both business
organisations, where the workers are asked to become more responsible towards raising their
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potentiality for risk taking. In context to which, it has been ascertained that the upper
administrative bodies of both the businesses have laid down a suitable work culture for their
staff. Wherein, the carried set of beliefs of their individuals are apparently supporting their
adapted culture to further develop an affirmative situation of work. Additionally, the economic
conditions involves the cost of managing functional activities also has a significant impact upon
the cultural activities of both T&T organisations.
TASK 2
Covered in PPT
TASK 3
3.1 Leading and motivating team to achieve agreed goals or objectives
It is basically in accordance to my current work designation where I am operating as a
famous Chef named Jamie Oliver with a prime accountability of leading a new restaurant in the
Covent Garden area of London. It is thereby important for me to accordingly manage the
accessible set of resources and plan such requisite activities that will keep encouraging my team
by engaging them to deliver quality services in the accepted organisational structure and culture
(Frost and Wallingford, 2013). Such amplified method will in turn support the overall objective
of the establishment by efficiently meeting the satisfaction level of the customer. It is thus in
order to continually motivate my team at the workplace where I will hereby refer to conduct
below defined activities- Team building- It is a factual consideration of almost all sort of organisations where it is
crucial for them to have an enlightened team to perform accordant tasks that meets their
stipulated standards of benchmarking. It is therefore on considering this prudent fact, I
will refer to develop a proficient team by offering timely sessions of training to them. For
which, I will also refer to arrange a prior meeting with each set if individual for closely
analysing their developmental needs.
 Motivation- It is basically to boost up the moralised sense of workers by engaging the
staff in varied considerable activities. It is thus for intensifying the sense of
encouragement in individuals where it is essential to make a primary understanding of
their realistic needs (Koenigsfeld and et. al., 2012). For which, I will hereby refer to
consider a theoretical framework of Maslow's need hierarchy theory that will in turn
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support me via its five leading elements that involves self actualization, esteem, social,
safety and physiological needs. This will in turn assist in making considerable decisions
in regard to determine their position, salary, safety measures and work environment with
some equalised tactics for all.
3.2 Justifying managerial decisions made to support achievement of agreed goal or objective and
recommendations for improvements
There exists several strategic decisions that are required to be taken up for a smooth
operational procedure at the workplace (McAuley, 2011). It is therefore in order to run the
functional processes in an effective manner by undertaking some key decisions that are as
referred below- Strategic planning- It is basically to run an effective organization where it is crucial for
the top administration to create and enforce some considerable plans to carry out the
functional activities of the firm. It is thus to create impelling plans with procedural
activities I will refer to study the past activities of the entity as a way of discovering any
influential mean that has directly affected the organisational performances. It is by
considering these impactful factors, further decisions in regard to bring requisite changes
in the prevalent mode of communication, observation and delivery of services will be
undertaken.
 Building relationships- Relationship among the staff members and management bodies
plays a vital role in maintaining the proposed services to the customers by together
maintaining a well defined format of communication for a prompt completion of tasks.
For which, I will hereby refer to take such decisions that will greatly contribute in
interpreting the carried behaviour of the team members by arranging meetings for the
same (Poisson-de Haro and Turgut, 2012). It is by offering support and respect to both
peers and subordinates, the employed team of the restaurant will be promptly able to
accomplish the desired results.
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TASK 4
4.1 Explaining the way in which own managerial and personal skills will support career
development
Both personal and professional skills are evident to contribute in future developmental
considerations where I am also referring to built my career in the industry of T&T where Thomas
Cook is one of the renowned firm of UK in this context. Wherein, there exists several
opportunities to gain a superior position by making significant contribution in the adopted
culture of the organization (Runde and Flanagan, 2010). It can however be done by rigorously
following the proposed direction of the management for which, it is crucial for me to posses the
requisite managerial skills to contribute them in a directional manner for obtaining
acknowledgement from the top level administration of Thomas Cook. Below stated are the key
skills that are required to carry out their managerial activities- Communications skills- It is with a special consent of working with a T&T organization
like Thomas Cook where a good communication skill is a prime requisition to interact
with different set of tourists who visit from different places from all over the world. Thus,
on measuring my existent skills of communication, it can be said that I have a good
command over both verbal and non-verbal skills of communication. This largely assists
me to interact with people who belongs to diversified set of cultures. These skills together
plays a greater role in both personal and professional development of mine where it will
in turn help me to built prompt relationship at the workplace by prolonging my position. Leadership- It is basically in order to obtain a topmost position and acknowledgement at
the workplace where I am hereby required to develop some expertise skills of leadership
(Zakarevičius and Župerkienė, 2015). Wherein, presently I believe to have a considerable
cognition of leading teams where this proficient has been achieved by handling the
projects team at the time of training where I effectively referred to manage my own team.
This affluent ability will thereby support my career in a definite way where I will be soon
able to gain the authorization of enforcing work related decisions at the workplace. This
will in turn enable me to offer directive guidelines to my peers along with other staff
members.
 Time management- In is in accordance to the current scenario of my prospective agenda
in Thomas Cook where time management plays an important role in the overall
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development of my career. T&T entities like Thomas Cook are more concerned about a
timely delivery of their services for fulfilling the desired level of satisfaction of their
consumers where it entirely governs their organisational objectives. I am hereby lacking
in possessing an abundant skill of time management that is soon required to be improved
for acquiring desirable results at my workplace.
4.2 Reviewing career and personal development needs, current performance and future needs to
produce development plan
It is basically in order to meet both my personal and professional objectives for which, I
am required to focus upon those skills and abilities that will play an essential role in my carried
work performance (Sponaugle, 2014). It is basically to make an optimum utilization of the
available set of resources by acquiring higher level position at work with a substantial
improvement in certain existent skills of mine. It is therefore in regard to develop my future, I
have hereby intended to create a developmental plan that is as outlined below-
Undertaken
Objectives
Duration for
Improvement Projected Actions for future development
Team building skills 2 month
It is in accordance to my present level of skills in this
particular arena of development where I am hereby
lacking in taking prompt decisions when required to
build a team. I am thus required to operate in a feasible
environment of work by together referring to improve
the level of interaction with my peers and subordinates
as a way of knowing them in a better manner.
Communication
skills
3 months It is on determining my present skills of
communication where I believe to have a considerable
possession over my written skills. However, I would like
to take my verbal skills to a next level of enhancement
by learning distinct set of languages to interact with the
travellers coming from different socio- cultural
backgrounds. This can be done by joining regular
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