Leadership and Management Styles: Past, Present, and Future Report

This report delves into the critical aspects of leadership and management within the service sector. It begins by outlining the importance of leadership and management in organizational performance and growth, emphasizing the need for effective people management and employee motivation. The report then explores organizational structure, defining roles and responsibilities, and communication processes. It examines classical management theories, including the scientific management theory, and different types of organizational culture. A SWOT analysis for Marriott is presented, followed by a discussion on the roles of leaders and managers. Specific leadership styles, such as democratic and autocratic, are analyzed, along with management styles like physiological and self-actualization needs. The report also reviews leadership and management styles in the context of the Wa-Pila hotel, comparing past, present, and future approaches. Finally, it compares and contrasts management and leadership styles, highlighting their advantages and disadvantages and concluding with the significance of leadership and management in the service sector.

Leadership &
Management, Past, Present
and Future

 Introduction
 Organizational Structure
 Different classical management theories
 Scientific Management theory
 Different types of organizational culture
 SWOT Analysis for Marriott
 Roles of a leader and manager
 Specific Leadership style
 Specific Management Style
 Review of leadership and management style
 Compare and contrast management and leadership style
 Conclusion
Table of Content

Introduction
Leadership and management is necessary for every organization, whether service or
any other, as this assist in making performance adequate for business level. In the
service sector, leadership is compulsive to perform for an effective people management
along with enhances motivation of an employees to brings out strategic position for
service firm. In the current era, leadership & management is responsible for a
productive functioning of business and ensures about firms growth.

Organizational Structure
Organizational Structure focuses on defining the roles and responsibilities of people in
an organization. Employees working in an organization are made clear with their
roles, responsibilities, powers are defined according to their designation provided on
the basis of their qualities and talent for the job role they are provided with. The
communication process is also made from the top level management to lower level
management as orders and vice versa as feedback or suggestions.

Different classical management theories
Management is constitutes of the five different function such as planning, organizing,
staffing, directing and controlling and this has become part of every organization
function or service with support of which business can targets goals or target in given
point of time.

Scientific Management theory
This theory was founded by the Frederick Taylor who is still known as Father of
scientific management and with this, he defines several principles with the purpose to
led manager know how to make choices such as increase productivity

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Science, Not Rule of Thumb: This principal reveals that decisions are to be taken by
the managers which is based on perfect scientific inquiry, it will be prominent and
necessary to take initiatives to get on exact reason for the conflict and based on which,
corrective course of action will be initiates which would assist the managers to have
better relationship with employees.
Harmony, Not Discord: This principle will have to be signifies, that this would be
suitable to make proper understanding between both management and worker and also
both of them must feel, as part of common goals or targets which enables business to
achieves mutual trust & clear attitude for each other.

The different types of organisational culture
Power culture: In this type of culture, power is resourced with few common
individuals whose influence is spread in an organization
Role culture: Business organization with role culture is based on defined rules and
regulation. These culture can highly controlled with exact knowledge and information
what actually are the roles and responsibilities of an organization
Matrix Organizational Structure: It refers to the functional organizational structure
of an organization and the projected organizational structure. With the help of this
structure it will be possible for the companies to have benefits of both types of
organizational structure which functional as well as divisional.

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Task culture: These type of culture generally formed when teams are formed with
purpose of addressing specific problem or tasks.
Person culture: In this type of culture, individuals are seen themselves as most unique
and relevant to an organization.

SWOT Analysis for Marriott
Mental Revolution: This principle tells that the change in attitude of superior person
along with subordinate for both
Cooperation, not individualism: Under this principle, explanation is that managerial
person must treat its people with greet and appreciates their effort to enlarge business
functioning and raises business competencies at a productive level of time.

Roles of a leader and manager
Leader
• Motivator: The leader's of the firm are used to motivates their team member's to
accomplishes desired goals and targets into the given point of time.
• Inspiration: Leader's of this firm have been acted as big inspiration for their team people
and also comes as lead person to accomplishes business goals at the given point of time.

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Manager:
• Resource allocator: This is one of the necessary role of manager to do planning for
resources and also estimates additional resources that will be put to acquire the same.
• Action plan: Manager is focused towards making action plan for business future and
decision making for the same.