Leadership and Management Report: Evaluating Skills and Strategies

This report delves into the critical aspects of leadership and management, focusing on the evaluation of hard and soft skills within the service sector, specifically highlighting the context of the Hilton Hotel. It examines the current skill sets of managers and leaders, including technology management and communication skills, which are essential for effective guest services. The report further explores the future of management and leadership, outlining strategies for skill development and aligning them with the evolving demands of the service industry. This includes a discussion on how to achieve business goals and objectives through practical planning and continuous improvement. The report also examines the roles and responsibilities within the hotel, emphasizing the importance of teamwork and customer satisfaction. Finally, it concludes by reinforcing the significance of leadership in creating a conducive environment for employees and in guiding them towards achieving organizational targets, with references to supporting literature.

Leadership and Management
Task 3

Cover Content
 Introduction
 P5 Assess current management and leadership hard and soft skills
 P6 Discuss future management and leadership skills required by service sector
and how these can be achieved
 Conclusion
 References

Introduction
Leadership is the research area and practical skill which help in analysing
the ability of an individual and organisation which lead towards
providing correct direction to their employees. The management can
smoothly run various business operations and its functions in order to
gain high income and profitability effectively.

P5 Assess current management and
leadership hard and soft skills
Hard skill of managers and leaders:
Technology management- manager can adopt this skill through which
they can easily manage and maintain all technologies issues and
problems within an organisation.

Contd...
Soft skill of managers and leaders:
Communication- It is one of the effective skill which are required to use
by managers for developing connection with their guests. With this,
managers and leaders are interact with guests and analyse their
behaviour or attitude towards specific services which are offered to
them.

Contd...
Soft skill of managers and leaders:
Communication- It is one of the effective skill which are required to use by
managers for developing connection with their guests. With this, managers
and leaders are interact with guests and analyse their behaviour or attitude
towards specific services which are offered to them.

Job specification:
Date: 19th Feb 2019
Company: Hilton Hotel
Report To: General manager
Purpose: To provide best services to the guests who
stay in the hotel.
Roles and responsibilities:
Management of guests services and facilities
Allocate duties among different staff members
Organise and manage all guest related services

Date: 19th Feb 2019
Company: The Five Field
Report To: Food & Beverage Director
Purpose: To reach hotel and food and beverage revenue, income and
customer satisfaction goals by overseeing with restaurant.
Constituents:
Employees
Guests
Management team
Areas of Responsibility:
Participate in development of hotel's business strategies
Monitor status on regular basis and adjust strategies

P6 Discuss future management and leadership
skills required by service sector and how these
can be achieved
In Hilton hotel, managers are work on developing capabilities with the use
of PPD planning for meet the business goals and objectives in better
manner. Managers are expected to professionally develop and actively
progress the capability of their teams. In this, manager required to
analyse their current actions which need to make improvement and in
which time period.

Conclusion
As per the above described report, it can be analysed that leader create
good environment where all the staff members are work together for fulfill
all guests needs and wants. leader play an important role in leading people
towards reaching with desired goals and targets. The manager are handle
the security and safety of customer service and some other management
concern of an organization

References
Renz, D.O., 2016. The Jossey-Bass handbook of nonprofit leadership and
management. John Wiley & Sons.
McCaffery, P., 2018. The higher education manager's handbook: effective
leadership and management in universities and colleges. Routledge.
Thorpe, R., 2016. Gower handbook of leadership and management
development. CRC Press.

Thank You