Leadership, Management, and Operations in Sainsbury's Analysis Report

This report provides a comprehensive analysis of leadership and management within the context of Sainsbury's, a major UK supermarket chain. The report begins by defining and comparing the roles and characteristics of leaders and managers, highlighting their distinct responsibilities and contributions to organizational success. It then examines how leadership and management functions apply in different situational contexts, such as dispute resolution and the introduction of new services like the Nectar loyalty program. The report further explores the application of various leadership theories and models, including situational leadership, systems leadership, and contingency leadership, assessing their merits and demerits in the context of Sainsbury's operations. The second part of the report delves into operations management, discussing key approaches such as Total Quality Management and Just-in-Time, and the roles of managers and leaders in implementing these strategies. It emphasizes the importance of operations management in achieving business objectives and analyzes the impact of the business environment on operational decision-making. Overall, the report offers insights into effective leadership and management practices within a real-world business setting, providing a valuable resource for students studying leadership and management.

Management and
operations

Table of Contents
INTRODUCTION...........................................................................................................................4
PART 1 ..................................................................................................................................4
TASK 1............................................................................................................................................4
P1 Define and compare the different roles and characteristics of a leader and a manager....4
TASK 2............................................................................................................................................6
P2 Analyse how role of a leader and function of a manager apply in different situational
contexts...................................................................................................................................6
P3 Apply different theories and models of approach, including situational leadership, systems
leadership and contingency. ..................................................................................................8
PART 2............................................................................................................................................9
TASK 3............................................................................................................................................9
P4) Discuss the key approaches of operations management along with the role the managers
and leaders play......................................................................................................................9
TASK 4..........................................................................................................................................10
P5) Explain importance of operations management to attain business objectives ..............10
P6) Discuss the factors of business environment that affect operational management and
decision-making of managers and leaders............................................................................11
CONCLUSION..............................................................................................................................13
REFERENCE.................................................................................................................................14

INTRODUCTION
Operation management is one of the essential management system of the organisation,
who's responsibility is to mange the processing, production, delivery and serving of target

business product and services of the of company to their target customer. So it involves the
farther more task and activities such as planing for the production process, the implementation
planing and strategies along with the right supervising (Aboelmaged and Hashem 2018). And all
these responsibilities are done by leader's and manger of the organisation by the use of effective
management, philosophy, theory's and models of management. Sainsbury is the supermarket
serves almost all the house holed products, such as clothes, groceries, cleaning utensil's,
electronics products and so on. Its comes under the second largest chine of UK supermarkets.
The purpose of this report is to analyse the oration management system in context of Sainsbury
and how to mange or improve it with the effective roles and responsibilities of leaders and
manger of the company along with the analyses of management theory's and philosophy's for
mangers and leader of the organisation.
PART 1
TASK 1
P1 Define and compare the different roles and characteristics of a leader and a manager
The manger and leaders of the organisation plays multiple roles and responsibility some
smiler and some of the different, Explaining below.
Leader: Leaner is the one how can wiled the relationship with the team members and
influence them for work by providing all the essential support, motivation, training, discussion,
inspiration and by the aid of right leadership style on the basis of work nature.

Manger: Manger is the person how develop the plan of every functions for organisation
and handover it to the leaders of every department (.Asrar-ul-Haqand Anwar, 2018). They plan
organize, make the departments with skilled staff, coordinate and control, supervise.
Roles of mangers
 Planing: Its a manger responsibility to produce the business or task plane by concerning
with other department. Where they have to plan fore the distribution of the resources and
responsibilities for every department. With right budget seating in order to reduce the
cost of investment and increasing the profit.
 Staffing: Its the manger who select the task of business functions and then give the
command to HRM manger for recruiting the specific employees. In Sainsbury manager
analysis for particular need of the company related to staff and then help them with the
killed and productive staff.
 Organizing: Sainsbury manger after the recruitment and staffing of the employees,
place them into the right department related to their speciality and capacity. Which result
as the accurate performance from the workers side.
 Coordinating: Manger of the organisation has to coordinate with every department and
take their feedbacks to analyse their requirement, problems, in-order to help them out
from this. Which helps to increasing performance of employees.
 Controlling: Its a manger responsibility to supervise, and watch the performances of
workers in order to find out the mistakes if employees are doing in the task. So that he
can guide them to improve it.
Roles of leaders
 Guiding and training: Leader has to guide and train their team related to their particular
work task, that what they have to do and how. They have to analyse the problems of team
members and help them out from this, whit his problem solving and creative skills.
Leader have to tell their team member about the opportunities of task accomplishment.
The bonus and increment strategies.

 Representation: Its leader responsibility to represent their project work and task in
between the directors, team members and other department, in-order to understand the
responsibilities of every one.
 Motivation: This is the very crucial oral of the leader to motivate their team with the use
of right leadership style, and motivational theory's. Which aid to increasing the
productivity of workers.
Characteristics of manger
 Communicable: Manager have to be extrovert and communicative, because they have to
understand other and explain others about their plane and strategies.
 Experience: Manger should be experienced related to the business field, in order to
understand the task importance, solve the problem and make the effective plan.
Characteristic of leaders
 influencer: Its a important characteristic of leader, which involves the power of
changing the others decision on the basis of their suggestion. In organisation this helps to
maintain their staff with loyalty and trust.
 problem solver: The individual can be a leader if they can solve the problems of every
task and conflicts problems.
TASK 2
P2 Analyse how role of a leader and function of a manager apply in different situational contexts
It is examined that leaders and managers play a significant role in efficient and smooth
functioning of an organisation (Borgert, Donovan Toppleand, 2020). Various roles and functions
of effective leader and managers when facing diverse situations in context of respective
organisations is provided below:
Situation of dispute
Many times disputes and disagreements arise in the respective organisation due to
external or internal forces which halt the progress of the organisation and cause damage. Leaders
and managers are responsible for conducting various roles and functions which are provided
below:
Role of leader

 Open minded discussion: It is a leader's role to conduct an open minded discussion
and analyse every viewpoint to reach an impartial conclusion. Leaders at the respective
organisation form a decision regarding any dispute after thoroughly examining all the
facts without biases.
 Providing guidance: One of the main duties of a leader in situations of dispute is to
give all the team members appropriate guidance which helps them improve their
dispute management skills and reduce possibilities of dispute in the future.
Functions of a manager
 Formulating strategies: A significant function of manager is to formulate and
effectively execute strategies which on implementation reduce disputes. In the
context of Sainsbury's managers formulate strategies which account for every
variable that causes disputes and aims to eliminate dispute creating factors.
 Investigate: It is the duty of a manager to identify root cause of disputes
through unbiased investigation and ensure that each employee is given tasks that
match with their skill set so that disputes are reduced and workers experience
peak satisfaction.
Addition of new service
Various functions are undertaken by leaders and managers of the company during
addition of a new service. During the addition of new loyalty service Nectar at Sainsbury's
mangers and leaders performed various tasks.
Role of a leader:
 Informing employees: One of the main roles undertaken by the leader at the addition of
loyalty service at respective organisation is to efficiently inform employees about the
motive of the service for the consumers and the company. Another duty of the leader is to
efficiently communicate the enterprise's vision for this service and it's importance in their
career to enhance their productivity (HassanZain and Ajis 2019).
 Team construction: It is the responsibility of the leader to construct an effective team
with the goal of successful service launch and the leader should motivate and encourage
their team members to effectively increase their output and quality of work.
Functions of manager:

 Coordinated preparation : It is the managers duty to prepare strategies which are
result of effective communication with various departments of the organisation. The
management at respective organisation created plans after collaborating with various
divisions such as marketing, R&D, sales and others.
P3 Apply different theories and models of approach, including situational leadership, systems
leadership and contingency.
Leadership is an important aspect which contributes to the growth of a corporation. In the
context of British retailer Sainsbury's, different models and approaches of leadership are utilized
by the company to enhance decision making and attain various organisational aims swiftly and
effectively (Tan, Wang, and Lu, 2020). Several leadership theories and models used by the
organisation are given below:
 Situational leadership: This type of leadership is used by the organisation as it allows
leaders to alter and enhance their leadership methods as influenced by the particular case
and individual employees. This approach requires the managers to use planning function
in an effective manner.
Merit: This approach is suitable for effectively managing teams with balanced supervision.
Demerit: this approach is not efficient when managing cyclic and repeated goals.
 System leadership: this approach focuses on viewing and managing the complete system
of an organisation. It is used by the respective organisation to manage their large number
of subsidiaries in an efficient manner. This leadership style increase the output of every
operation of the establishment.
Merit: As this approach focuses on the complete structure of the corporation, forging and
sustaining constructive relationships with every worker of the organisation is easier.
Demerit: this leadership approach requires immense time investment and it dose not view
various variables associated to the organisation with different perspective. This is not suitable for
effective dispute management.
 Contingency leadership: For effective utilisation of this leadership approach, the
managerial staff at the respective organisation formulates decisions after looking at the
surrounding atmosphere of every specific circumstance while looking at abilities of every
employees present in that specific situation. This style focuses on modifying leadership
style on the basis of peculiar conditions.

Merits: The usage of this leadership model increases the efficiency band productivity of
the workforce as decisions are taken after considering various diverse factors related to every set
of conditions offered by every task and operation performed at the company.
Demerits: This approach is very complex and lacks adequate guidelines for effective
implementation ( Johnstone, 2016).
By above explanation of various leadership approaches it is determined that their
effective implementation is vital to improving the decision making process of the respective
organisation and helps the leadership at the organisation utilize their leadership abilities in a
manner which enhances organisational output and quality.
PART 2
TASK 3
P4) Discuss the key approaches of operations management along with the role the managers and
leaders play
Operation management is the system which deals with the production and devilry of
product at time, with good quality, lower cost investment, in variety on the basis of customer
needs. For this operation management system, should involves multiple approaches and
activities. Which is done by leaders and manger of the company (Kuroshi, Òlçer and Kitada
2019). The brief explanation of the Sainsbury's approaches along with the oral of leader and
manger is given below.
Total quality management:
This approach involves the development and management of production strategies, along
with the monitoring of the product quality. which aid to get bets quality, customer satisfactory
products. For the present competitive market it become more important to provide the best
quality and variety of product to run with the emerging market.
Role of managers and leaders:
For this approach manager of Sainsbury play the role of planer, implementer and monitor
in order to assure the production of qualitative product at time and serve with the attractive

techniques. Here the leader responsibility is to guide the workers about plane, process, in order
to get the task done in the given guidelines of manger at best quality.
Just in time:
This is the approach , which involves the technology and strategies, through which
manger take the compete control over the stoke, resource, raw material, staff for timer accuracy
and wast reduction of resources. In order to get higher probability, by cost reduction, time
saving, material saving, and increased work speed. Sainsbury mangers and leader follow this
approach to get the work done at time with cost reduction, which helps to get more profit.
Role of managers and leaders:
Here the manger responsibility to provide the process, material and time guidelines, to
group leaders. Along with this he have to mange the availability of required materials and
resources. Here leader have to encourage, motivate and solve the task problems for workers
along with the explanation of every thing, to get the work done at time with low wastage.
Kaizen:
This is the approach who's purpose is to continually improving the operational
management process and techniques, by involving the employees suggestion, in the discussion.
So in this the complete human resources fro together to improve the production process. It
involves the good employees and manger relationship culture where employees comfortably
share their point of view (Luu, T.T., 2017). Sainsbury is involve this approach and take the
suggestion of their staff too for the improvement of operational methods.
Role of managers and leaders:
here in the approach manger responsibilities is to offer the opportunities for discussion, of
employees with the higher authorities, and assign the duties to them. Here the leader have to
make the positive work environment by the use of appropriate strategies, to make employees
comfortable, so that they can share their point of view. Along with this leader have to understand
every employees and their quality's, which aid to encourage them to talk.
TASK 4
P5) Explain importance of operations management to attain business objectives
As operation management is the core function of the businesses so, it effective strategies
posses the multiple importance in the goals achievements.

Enhance operational efficiency: The Correct flow and way of operation management,
enhance the operational effectiveness, such as it increases the product and services development
with in the time at lower cost (Montano, Reeske, 2017). By the implementation of updated
techniques, qualified staff, correct resources differentiation, staff motivation. Sainsbury's manger
and leader work together and implement all these factors, for operation efficiency.
Cost reduction: The right operation management aid to get the product development at
lower price, with good quality, with in the time. By the aid of new techniques, skilled and
motivated staff, along with effective task strategies. So it helps to get the product with the
minimum investment of money and material, which helps the organisation to make a right
pricing strategies, with the effective profit margin.
Improve Quality: Whit the help of right operational management strategies and plane,
developed by the leaders and mangers. Organisation can get the quality product, by the work
efficiency of skilled workers, in Sainsbury's Morden technology and good product resources.
Which aid to get the safe and beneficial products for customers.
Increase in sales: The good quality product on the basis of customer demand, at
minimum price, is can be achieve only if the operation management system plan effective. So
good production and serving techniques helps to increasing the sales by providing the customer
best quality product and lower and justifying price range.
Customer satisfaction: The discussion making of operational management system is
responsible for the identification of customer demands and product, services trend of the society.
In order to satisfy the customer with the variety and quality product. Sainsbury's manager
always do the make research for their product and services development on the basis of customer
demand (Müller, Sankaran, Drouin, 2018). For the achievement of objectives by satisfaction of
customers.
P6) Discuss the factors of business environment that affect operational management and
decision-making of managers and leaders
Organisation is run by the aid of different assets and resources related to the external and internal
environment which are essential factors for the organisation, impact the profitability of the
organisation, so that why company manger and leader should always consider those factors for
the development of right plan or solution. Their are some factor consider below which affect the

decision making. Sainsbury manger and leader work by analysing all the internal and external
environment.
Macro factors
Political, environment, legal: This involves the elements like quality standers,
environment safety laws, employment rules, safety rules. So manger have to make assure that he
is following all legal rules and lows in their plan or strategies, for their staff health, product
quality, environment safety (Sofia, Ahmad and Djumilah 2017). Leader have to follow all the
legal instruction and mange the work environment by the aid of trained team.
Economical: Manger have to plane for their operational strategies on the basis of
economical growth of the target market and customer employment, financial condition. They
have to plan according to the tax charges.
Social: Society ethical values and changing trends affects the decision making of leaders
and mangers. Because leader have to plan for the target product on the basis of customer trend
requirements. And leader have to make the work environment ethically good.
Technological: The developing technology helps to improve the operational method's so
for that manger have to be updated about, the developing techniques and implement that. Leader
have to guide the workers of new techniques. Which aid to increase productivity.
Sainsbury manger use the PESTEL analysis for macro fator analysis and then plan according to
this.
Micro factors
Directors and share holders: Manger have to run their plan according to the directors
aim and shareholders.
Employees: Employees are the key for the business activities and for that manger have to
do the effective recruitment process. And in the shortage of worker they have to plane according
to that.
Organisation culture: For the effective team activities, which helps to get success in the
business. It need to provide the positive work environment and for that leader have to use the
right leadership style along with the motivational theory's. Here manger have to provide the
multiple opportunities which motivate the workers and result in the way of higher performance.
So leader and manger of the Sainsbury work on the basis of work environment to improve and
mange it.