Leadership and Management: Corus Group Operations and Decision Making

This report provides a comprehensive analysis of leadership and management, focusing on the distinctions between leaders and managers, their respective roles, and the various leadership approaches employed within the Corus Group. It delves into the functional responsibilities of managers and leaders, highlighting their impact on organizational performance, and examines the importance of operations management. The report explores situational, system, and contingency leadership approaches, along with the application of Total Quality Management (TQM) and Six Sigma methodologies. Furthermore, it addresses factors influencing organizational decision-making, such as labor turnover, technological advancements, and sales fluctuations, providing insights into how these elements shape the business environment. The report also discusses the impact of these factors on Corus group. This student assignment, available on Desklib, offers valuable insights into leadership and management principles in a practical business context.

Managements and Operations

Table of Contents
INTRODUCTION ..............................................................................................................3
P 1 Roles and characteristics of leader and manager:.................................................3
P2. Functions of managers and leaders and their benefits..........................................5
P3 LEADERSHIP APPROACHES ..............................................................................6
P4 Approaches to leader and managerial.....................................................................7
P 5 Importance of Operations Management.................................................................7
P6. Factors that influence the organizational decision making.....................................9
CONCLUSION.................................................................................................................11

INTRODUCTION
The whole part is discussed about the difference between the leader and managers and
their functional roles, characteristics and the management of leadership and their
concept. In order to run the business, different operations are included into the business
that will conduct that will access the activities in the Corus group.
Then the situations and functions of leader manager are applied. Then there is
leadership approaches which are situational, system and contingency. Importance of
operation of management and the factors which impact the business environment(Reid
and Sanders., 2015).
P 1 Roles and characteristics of leader and manager:
Leadership can be defining in the simple terms it can be the function of personality, it can be
seen Leaders both motivate employees and design effective organisations. There are two broad
conceptions of what leaders do – they motivate their followers and they design organisational
contexts to enable their followers to function effectively.
Management is regarded as relating to people working within a structured organisation and with
prescribed roles. To people outside the organisation the manager might not necessarily be seen in
a leadership role. The emphasis of leadership is on interpersonal behaviour in a broader context.
It is often associated with the willing and enthusiastic behaviour of followers.
Roles and characteristics Manager Leader
Meaning Manager is a under emphasis
who manage activities of the
organization very effectively in
the profit and non profit
organization and it appreciates
the effective coordination to
accomplish the objective through
available resources and manage
Leader provides the fact of results
for motivating and guiding the
other employees in order to
achieve the goals of the
organization to attain smooth entry
of the business.

organization effectively.
Objective Managers main objective is to set
the organization goals. Managers
have responsibility to take out the
four functions of management
which are planning, organising,
leading and controlling.
Leader foremost objective is to
give knowledge and guide other
employees into the organization.
Leaders take their interest to get
success and enable their
employees to reach the goals.
Communication Communication of manager is
done through the policies which
are regulated to the leaders
because managers responsibility
is to assure employees
understand the organization to fix
the best communication
practices.
Leaders responsibility is to
communicate with more
employees in the organization as
per the policies are set. They have
to be skilled in communications at
organizational level in various
groups, communities and on
global scale.
Aim Managers aim is to meet or
complete the requirements of
their top level. They have to fulfil
the required result. They have to
just control employees and look
for the workflow in organization
and prevent from mix-up.
Leaders have to understand the
demands to all out connected
world. They have to help
individuals to improve self ability,
maximize impact and enhance the
power to adapt and adjust the
wired world.
Decision Importance of making decision in
management and manager has a
power to put impact on people
positively or negatively with the
each decision you make.
managers have to practice on
decision emphasis making skills
to reduce the risk and increase
Leaders are not confirmed and
don't have any final say on the
next hire. Instruct unofficial
leadership in decision making
skills can make or change your
job as a manager easily, and it will
prepare you later for official
leadership roles. Leader facilitates

benefits. Manager makes
decision.
decision.
Focus Managers focus on measuring,
setting and achieving goals. They
will control the situations to
achieve or overtake their
objectives. Managers have to
fully understand the team
dynamics and process. They
have to focus on their team,
spent more time with the team
and the last thing managers have
to focus on gaining your team
trust.
Leaders just keep in their mind
what they see as inspire and
possible engage people in turning
the vision into the reality because
leaders can do beyond the
individuals expectations. Their
focus on activating people to be
part of something bigger. Leaders
already know about high
functioning teams which can
achieve lot more by working
together than individuals freely
working.
Style Managers are transformational
and innovative. Mostly they
believe in change and growth, so
they push their employees to
pass their comfort zone, make
them realize that they are more
capable than they think.
Leaders have transactional
leadership, it focuses on the role
of administration, organization and
performance of group. Leaders
who are implementing this style
their focus on particular specific
task and using rewards and give
punishment to motivate their
employees.
P2. Functions of managers and leaders and their benefits.
Role of a leader and function of manager in Corus
Labour turnover:
Corus is a steel manufacturing company and needs high quality of workers and if
effective employees will leave the organization then maintaining the quality of their
products is not easy for Corus .Leaders needs to continuously motivate there

employees towards organizational goals Keep their promises towards the employees
Give them respect and fair remuneration Maintaining positive attributes of employees
Maintain healthy relation with employees Manager is the one of the main reason for
proper and effective working of organisation . In Corus at the time of labour turnover the
manager needs motivate his employees and the attitude, approach of the manager
effects their employees manager needs to be available for their employees anytime and
solve work issues and daily assistance provided to employees obtain feedback from
employees on the work environment of organisation. For example the workload over a
employee increases and it leads to labour turnover at Corus then the leader must need
to know the problem of the employees and motivate them increase their work pay if
require to maintain quality working of Corus .
Technological changes:
 In this era where technology is upgrading day by day. The Corus needs to
prepare there current and future leaders the leader must be flexible , adaptable
to changes and able to work in dynamic environment. Due to new technology
upgradation or new machines or application in Corus the leader needs to be
effective to adapt those changes and able to influence or teach employees to
adapt those changes for example one of the that steel manufacturing company
Corus has updated new technology, they have implemented new software’s that
has made work easier for the steel manufacturing. Technology changes effects
the business of an organisation. Make employees familiar with digitalisation of a
company. for example, collaborate across Technology disciplines to insure
broadcast systems are protected from cybersecurity incidents
 Manage operating and capital budgets, forecasting, and tracking of department
finances in conjunction with the VP, IT & Technology Delivery and Finance
department.
Sales decline:
Sales is one of the main areas where the leader has to make appropriate policies to
maintain the sales of a company. In Corus the leader needs to initiate with new policies

and plans to maintain sales influence his employees to work effectively and inspire them
to achieve organizational goals.
Sales decline will effect the business of the Corus corporation. The manager needs to
manage the working of the organisation has to analyse the past working of organisation
and according to that set future sales plan the manager needs to motivate his
employees to work effectively to achieve goals .
P3 LEADERSHIP APPROACHES
The management just not includes the executive or the decision making authorities but
also the employees of the organisation.
The situational leaders face a lot of issues regarding the customers or the employees
which are being fired or are leaving the organisation. The leader must always be
prepared for the worst of situations which would/ could come up in the organisation. If
there is a loss in the organisation, then the leader must know how to deal with the
customers and the employees working under them. If the leader fails to motivate the
employees under them, then there could be more losses for the organisation.
The leader must train the employees to the standard of the organisation and if they can
not get the level of the organisation of the management better then at least maintain
them. The leaders also have a say in the decision making of the organisation in which
they could share their experiences with the customers to get the selling of products
higher.
To achieve an organisational strategy, social process and systems design a systematic
leadership is required. To grow an organisation on a large scale the system must have
leaders who are systematic and have a plan for the organisation to grow. When the
leader is aware of the problems which are being faced by the organisation then the
leader must take steps appropriately to achieve on the points that the company lacks
on.
The contingency approach is the process which is followed by the Corus leaders at
every level and steps at manufacturing and staffing process in the organisation. For the
growth of the organisation the supervisors operate this approach to have a systematic
form of working process.

P4 Approaches to leader and managerial
Total Quality Management (TQM)-
Corus make use of total quality management to maintain the quality of steel which they
are manufacturing. The origin of Corus was in 1920s and ever since it just expanded
and grew as a retailer and now it comes under the worlds largest companies. The
revenue of the company is the second largest in the world. It is a effective management
of producing products which are in demand by the customers. There has to be a quality
in the products which are being produced.
Management qualities which are training, funding, goal setting and staffing have to be
controlled by the executives. The employees also have a voice in the decision making
of the organisation. This leadership is known as democratic style. The certain goals
which are supposed to be achieved by the organisation is instructed, directed and
guided to a group of individuals. There are many more responsibilities of a manager
which are looking after the queries, well organised store, complain solving, dealing with
customers, etc.
Six Sigma-
To improve an organisations process, there are specific tools for it. It is 99.99966% that
the produce will be defect free. The 5 tools of a six sigma are control, improve, define,
measure, analyse. During a decision all employees have a voice and can let the
executive or manager know them. A decision is then taken and data is collected upon
that decision. Data is then analysed and improved upon the decided produced which
are going to be launched or are already launched and control over the defect in the
product is at a great importance. The manager and the leader must make sure that the
work is being done with keeping the position in mind of the organisation.
Manager and leader must listen to all and have a plan to minimise the error in the
production and maintain a discipline during the process. Leader carry whole team
towards one aim to produce quality products with specified and to the objective of the
company.

Lean Manufacturing-
This manufacturing refers to the process in which best ways or most effective methods
are planned to reduce or minimise the waste which is being produced by the
organisation. Corus will make use of lean manufacturing to reduce waste during the
time of manufacturing steel. The manager or leader has to pick out the most effective
plan to reduce the waste being produces and has to make sure the organisation has the
same opinion on the decision so that the organisation can run smoothly. Leaders and
managers are always ready to solve the problems which occur in the organisation
during the manufacturing.
P 5 Role of leader and manager help in lean manufacturing process
The importance and value of total quality management, six sigma and lean
manufacturing are that the organisation which is well set up in UK knows its
products which they produce well and this will help the organisation to grow even
more.
Corus's aim is to target more and more of customers by giving them quality
products. Total quality management (TQM) helps an organisation to collect data
upon its quality of the product and helps it increase in that area to attract more
customers. Corus tries to improve its quality on products they produce and tries
selling them for prices which are low to attract customers. The leader and manager
has to keep checking on the employees to get a result out of them to the standards
of The organisation.
Importance of six sigma is that since the company has faced loss and they do not
want to create more errors to reduce its customers so they make sure of the
product they serve to the customers. More the errors lesser the customers. The
leader and manager makes sure that six sigma is followed properly because if that
is followed then the changes of making an error is reduced and 99.99966% it will
be defect free. Six sigma increases the number of customers if they are having
good quality of products with cheaper rates. The customers feel like coming again

and again even after the errors the organisation had made because of the quality
they server.
Lean manufacturing is a very important factor for an industry because the
organisation must know the amount of destruction they are causing in the
environment. Corus is completing taking care of this factor for there industry so
that they do not leaving a negative impact on the customers in any form. Any
problems related to this factor is solved immediately without any delay. Taking
measured steps for reducing the defect and improvement in the products have to
be made.
Operations management in achieving business objectives is a must in the industry
for the organisation to grow as much as possible and have as many customers as
possible. Corus is well established therefore it needs to have proper management
teams and they work on getting good feedbacks from the customers.
P6. Factors that influence the organizational decision making
The key of every successful organization is the better management and the good
environment. Every competition brings the new changes and challenges in the market.
The environment is the key factor that makes the organization good, better and best. A
good leader makes any organization more trustworthy but an unorganized leader can
ruin the productivity and the sustainability of the company. One wrong decision can
degrade the quality and also put the ques mark on the company's future. There are so
many examples are revolving around that shows some good and bad leadership
skills(Grant, Trautrims and Wong., 2017).
Organizations evaluate their internal and external environment to explore new
opportunities and brings the new ideas but this can be done by better strategies and
planning and also identify its strengths and weakness that is making the obstacles in
bringing the new opportunities (Schwarz, Hall and Shibli., 2015).

P6. Impact on the decision making of the leaders and the managers
Leadership is defines as the quality or the process that makes every leader to influence
the team with the better decisions. The good leader makes the great impact on the team
as well as the company. The leadership quality and the analysis style of the CORUS
leaders is very unique and innovative. Company can make use of PESTLE. Some of the
important divisions of the CORUS are as follows
Political factor- There are various laws, rules and regulations which needs to be
followed by rules and regulations. Like for example if tax rate increases on the import
and export of goods then it can hamper the working of Corus. It can affect decision
making of managers and leaders of Corus as they can engage in making norms, rules
and regulations that do not affect the working of employees working in the organization.
Economic factor: knowing or making decision between what is good or what is bad is
ethics which company follows for good reputation in market and for moral philosophy,
where. Corus can be affected by various economic factor such as inflation rate, labor
rate, fiscal policies and many more. If labor rate decreases then it can impact the
working of Corus. Manager provide Aid to society and help of environment. Manager
and leader run the whole manufacturing process in an ethical way with faith a belief of
Corus major products.
Social factor- something which hold the power of faith, belief and helps business to
grow by honestly and faithfully is values
Corus success relies on its values. Corus value are the real view point in managing
business environment and on the core purpose is to serve customers as honestly they
can, manager of Corus had a mission is to built a customer friendly environment for
better space of business and growth to long run in market. Corus manager set values
on big ambitions trade response, solve and support local communities, help more to
nature and customer friendly operation reduce food waste, it also help organizational
manager to build a goodwill of company.
Legal factor- there are various laws like health and safety, anti discrimination which
needs to be followed by Corus, so that employees stay motivated and do not leave
company.

Environment factor- Corus has been engaged in following CSR activities. corporate
social responsibility is a model which helps company or organization accountable on
social stages like towards its stakeholders and general public. As Corus manager and
leader of different branch of different sectors is one of the largest and known company
among the best in world so there must be some effective work around on CSR activity
initiatives related to global warming as polar ice is melting and pollution is on peak time
so Corus started some corporate social responsivity project on ,
water use and energy generation recycling, of waste. Re-use and reduce of waste and
plastic. Manager and leaders also do charity and community initiatives for more csr and
growth.
these are the morale responsibility of any company who is as famous as Corus should
have some serious research project on CSR activities, these efforts reflects on its day o
day activities.
CONCLUSION
From the above research it is concluded that the good leader and the decision making
qualities always reflects in an organization and also drives the company to the great
extend. The companies can choose the better resources that can help the companies
with new ideas also helps in making the organization better for the future. The success
of any organization depends on the leaders and their qualitative decision making
because the decision making is the only factor that can impact upon the operational
management and one wrong decision can influence the future growth of the company.